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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user jonid5
New York
1 review
13 helpful votes
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November 5th, 2015

I ordered a Jim Shore figurine from them. So i thought they would have it in the ware house but they do not. So they had to order it from Jim Shore. My item was supposed to ship on the 10-11-15. That day passed with no item. I emailed them saying how horrible this service is and all they could say was give us a chance and heres $15 off your next order. I just called today to hear that the company still had not received my item and that it wasnt looking good! This was supposed to be a birthday gift! So if your planning on buying from this company dont waste your time or money!

Date of experience: November 5, 2015

Thumbnail of user robertr17
Virginia
1 review
14 helpful votes
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July 10th, 2011

If your reading this then you must have concerns. I will tell you this I will NEVER order from them again. I don't know where to begin let me sum it up real quick and you can make you own mind up.No returns, sent me wrong order 2 times, took forever to get refund, takes forever to receive order, better order a bigger size for you child, because by the time you get it they will have grown (not kidding). The customer support is the worst.

Oh did I mention no returns, no returns. Think about it why would your order from a site that you hope the items fits, and it it doesn't you out of luck and money.

I do a lot of shopping online, offline I gave them 2 try's after reading theses reviews, so good luck try them and come back to site and give your reviews.

Date of experience: July 10, 2011

Thumbnail of user lindaa114
Oregon
2 reviews
6 helpful votes
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April 14th, 2017

I want everyone to know that if you buy from Zulily you get inferior materials and ill fitting. They vary in sizing so much it's hard to figure out how it will fit. If you call to report that you are not happy with your order they tell you they don't want anything back and to give it away, throw it away or donate to an organization that will resell it. If you ask for your money back you just get the run around and you never hear from the same customer service rep twice. I have a $55.03 credit that I cannot get refunded by them and I have been asking for it for over 1 month and someone different tells me something else each time. Not a reputable company

Tip for consumers:
Don't but from this company

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Value
Shipping
Returns
Quality

Date of experience: April 14, 2017

Thumbnail of user joellab
Maryland
1 review
6 helpful votes
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July 11th, 2015

I appreciate the fact the Zulily brings such great deals but the fact that you can't return items if they don't fit (which is going to happen with online shopping) and the fact that it take 3 weeks or more to get your items is crazy! By the time it comes I don't really need it. Wish they could do better. Not really using them too much unless I don't need something for 2 months out.

Date of experience: July 11, 2015

Thumbnail of user janetl29
Alabama
2 reviews
12 helpful votes
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August 8th, 2015

I have taken a chance and ordered several times and each order took 2 months to receive. If you need quickly, forget it. Some of the clothing was adorable and some was cheaply made. Unless I can get a good deal on good quality clothing, which is hard to find on Zulily, I won't order again. I'll wait till department stores have sales and I won't have to worry about shipping cost and lengthy delivery time.

Date of experience: August 8, 2015

Thumbnail of user cynthiap19
Canada
1 review
7 helpful votes
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February 1st, 2015

I have ordered many items from Zulily and have been generally pleased. I have learned not to order any clothing, boots etc as the sizing is always off. It is a long process to receive purchases but I'm ok with that. I will say however, that the home products (ie) holiday decorations are gorgeous, completely unique and well priced. For this reason I will continue to order these items from Zulily. Clothing, I will purchase elsewhere.

Service
Value
Shipping
Quality

Date of experience: February 1, 2015

Thumbnail of user donnaj26
California
3 reviews
10 helpful votes
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June 14th, 2017

I ordered 2 pair of shoes on 5-23-17 and I am still waiting. Zulily still hasn't shipped them according to my order information. It also says the approx. Ship date is 6-16-17. I don't understanding why it takes so long to get an order. There is no explanation for the delay in shipment. I can get a shipment from Amazon in 2 days, why does it take 3 weeks for Zulily to even ship and item? I'm not sure I will order from them again.

Date of experience: June 14, 2017

Thumbnail of user paulaf8
GB
1 review
13 helpful votes
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May 31st, 2015

When I first ordered from Zulily I sent site jabber a bad review as I waited so long I didn't think anything was coming. When my order finally arrived I was happy with everything, and have been happy with aliens I have received, buying lots of baby clothes. Some really fun bits for little ones. I hate going out shopping so will get a lot of Xmas gifts from Zulily, must remember to do my shopping next so gifts are her before december

Date of experience: May 31, 2015

Thumbnail of user siomaral
Massachusetts
1 review
17 helpful votes
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August 24th, 2020

They claim is sterling silver. They not they turn up fingers green in less than a week. I ordered another ring and its plastic. It was supposed be sterling silver. This company just wants to sell whatever n lied to customers. Customers service keeps telling you they r the only person you can talked to. I don't think customers service owns this company. VERY DISAPPOINTED.

Date of experience: August 24, 2020

Thumbnail of user ivonnel2
Florida
1 review
4 helpful votes
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December 14th, 2015

I placed an order on 11/25/15, my credit card was charged that very day. As of 12/14/15, I have not received the items ordered and when I contacted zulily (called twice), customer service cannot provide any information as to when I will receive the items either.

Date of experience: December 14, 2015

Thumbnail of user julief35
Utah
1 review
10 helpful votes
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February 19th, 2015

I ordered off this site after seeing the tv ad, I was very sad to get such bad service. The shipping was so slow & came in two separate parcels. When I did get the items, the top was only fair quality. The leather belts are ok, guess I will see how long they last

Tip for consumers:
Look elsewhere, their stuff is cheaply made

Service
Value
Shipping
Quality

Date of experience: February 19, 2015

Thumbnail of user saundraw4
New Jersey
1 review
9 helpful votes
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January 11th, 2017

I ordered from Zulily on 12/28/16 and finally my order has shipped on 1/11/17. Here is the kicker. I still will not get it for another week because it is coming via UPS regular mail. I am going to receive items from China quicker than this Company. REALLY! Never again will I order from them.

Date of experience: January 11, 2017

Thumbnail of user samb223
South Carolina
1 review
6 helpful votes
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September 26th, 2017

The quality of the clothing was questionable, the sizes were way off, and the company will not refund your money - only give you store credit. It was difficult to figure out how to return items, and they charge you "shipping and handling" costs, so you lose no matter what. And since I do not like their clothing, why would I want a credit for more?

Date of experience: September 26, 2017

Thumbnail of user vickib157
California
1 review
0 helpful votes
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July 18th, 2019

I can always find something amazing at Zulily. Just wish the shipping was faster. Especially if I am buying baby shower gifts or clothes for my grandchildren. Unfortunately they make the shipping fees higher to discourage returns. Especially when you had paid for the shipping upfront.

Date of experience: July 18, 2019

Thumbnail of user christaw4
Canada
1 review
20 helpful votes
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March 17th, 2016

I have never been so disappointed with an order as from zulily. Save your money people do not shop here. Clothes do not look like the pictures. They are larger than the measurements and made out of cheap cheap cheap material. Don't order from this website.

Date of experience: March 17, 2016

Thumbnail of user laurar540
Florida
1 review
0 helpful votes
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September 9th, 2019

Always find unique items on Zulily. Sometimes it's clothing, don't it's something for the house or the dog. Also have found many gift items. I shop Zulily all year for Christmas, just put it in a closet and when Christmas comes I am more than ready.

Tip for consumers:
Browse all day and you will find many treasures.

Service
Value
Shipping
Returns
Quality

Date of experience: September 7, 2019

Thumbnail of user aeginab
New York
6 reviews
1 helpful vote
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January 29th, 2014

I actually had an awesome experience -- I ordered two pairs of shoes on sale for my daughter. One fit; one didn't. I emailed to ask about the return policy and customer service replied, "We credited your account for the purchase price. You don't have return the shoes. We suggest you donate them to a charity."

Date of experience: January 29, 2014

Thumbnail of user vanessal29
Michigan
2 reviews
13 helpful votes
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May 27th, 2016

This is the second time I ordered from zulily for my daughter and the package is lost. Although I put the correct address for shipping, it still get delivered to another location. Then they tell me to wait 10 days for a refund and that ridiculous. It was a birthday gift and now its missing. The only good thing, its nice things for cheap price.

Date of experience: May 27, 2016

Thumbnail of user edwardo69
West Virginia
1 review
0 helpful votes
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November 27th, 2019

This is one of the best online sites to buy anything you may need.
Everything was sized correctly and was made very well.
I haven't had any problems ordering or receiving merchandise.
I wish that all online sites were this easy to use and so reliable.

Date of experience: November 26, 2019

Thumbnail of user saral207
Alaska
1 review
0 helpful votes
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November 27th, 2019

Very disappointed to have purchased several items & upon arrival they are Knock offs made in China. I've called customer service to notify & weeks later still see items not corrected. The packaging of items hit and miss and many of my items ordered arrive damaged.

Date of experience: November 27, 2019

Thumbnail of user rebeccah405
Arkansas
1 review
0 helpful votes
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November 27th, 2019

I get really irritated when I look at something to find out the details and then when I go back a page, all the items are in a different order. I usually quit looking and don't buy anything when this happens. Other than that, I love Zulily and have been very pleased with my purchases.

Date of experience: November 26, 2019

Thumbnail of user aprilb204
New York
1 review
7 helpful votes
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February 26th, 2020

I've had some good experiences with well known brands, but there have been a few times where the products/sizing of products were super inconsistent. Compared to other sellers, the shipping costs are pretty high with Zulily. And the products take FOREVER to ship! Honestly sometimes I completely forget I've placed an order by the time it ships out. Thank goodness I order a size up for anything for my kids because by the time it arrives, they would have outgrown whatever I purchased.

Date of experience: February 26, 2020

Thumbnail of user irishr2
Florida
1 review
0 helpful votes
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October 25th, 2019

I like Zulily, a lot. I have been shopping here for years. Almost everything I have bought has been great, and unique. I like that you don't find these things anywhere else. It makes it special. It's takes a long time to be delivered, but you know that before you buy it. And sometimes, what you order is not up to par, but that happens everywhere. I don't agree with the return fee. It should be free, or at least lower. But I will keep shopping here, because I have so many pretty clothes, and kid's stuff, beautiful items for my home, and shoes. I can always find a deal and 99% of the time, it's just perfect.

Date of experience: October 23, 2019

Thumbnail of user maryl1140
Texas
1 review
0 helpful votes
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February 27th, 2020

I'm in love with Zulily! I have tried other sites but none compare! The ease of ordering, the product availability and of course the great prices are my three favorite things. I have quit shopping anywhere else because I am so comfortable with y'all. Thank you!

Date of experience: February 27, 2020

Thumbnail of user cindyo5
Florida
1 review
3 helpful votes
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October 29th, 2015

When you're buying something you can't return, you take a chance the fit is right. But the prices were too good to pass up. I bought some tops that were marked for juniors so I went up a size & it was perfect. I also bought an avalanche jacket that also fits perfect and the quality is great on both items. The only down side is that I waited a couple of weeks and it may be another for the other 2 items but the price makes it worth it. I will definitely buy again. The quality is about what you would get at a kohl's or similar place.

Date of experience: October 29, 2015

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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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