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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user kathryns35
Louisiana
2 reviews
3 helpful votes
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September 8th, 2016

I'm so glad to find this site. After a couple of years of ordering high quality shoes for my granddaughter, all of a sudden I started getting garbage and you cannot return items. For an example, one pair of sandals had the back strap stitched on about an inch from the back of the bottom of the shoe! And in this order I ordered about 3 pairs in size 9 and none of them were the same size. I stopped ordering from this company. So sad that they didn't stay on top of their quality.

Date of experience: September 8, 2016

Thumbnail of user marias240
Georgia
2 reviews
3 helpful votes
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May 6th, 2017

Don't order anything from Zulily, products of bad quality, poor customer service. I ordered some dresses since February and I never received the full refund or my money. Please don't waste money and time.

Date of experience: May 6, 2017

Thumbnail of user raynan
Oregon
1 review
10 helpful votes
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January 11th, 2017

I will only purchase brands that I know I like on Zulily. I learned my lesson a couple years back buying a generic brand dress. It came with holes! Another order, all the clothes were way too small. Found some dresses by Love In, and knowing I like that brand, purchased them. They were here in about 12 days, and are perfect! Stick to brands you know you like, and that you know your size in.

Date of experience: January 11, 2017

Thumbnail of user karenm395
Georgia
1 review
6 helpful votes
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October 5th, 2017

It is taking them a month to get my order to ship. This is crazy. Why would I pay for shipping if it's going to take them forever to sent a piece of clothing. Don't even bother contacting them, they see nothing wrong with that.

Date of experience: October 5, 2017

Thumbnail of user shandac2
Panama
3 reviews
18 helpful votes
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September 21st, 2016

I was able to purchase in advance my babies new year and christmas clothes. They finally shipped, even before the time mentioned. I'm waiting anxiously for them to arrive and take photos to them. Thank you Zulily for giving me a great, cheap and excellent quality out fits for my babies

Date of experience: September 21, 2016

Thumbnail of user lt23
Utah
1 review
10 helpful votes
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March 7th, 2015

I have never seen a website have such long shipping times and they don't tell you or warn you. You are just left hanging for weeks until one day an email comes and you are finally alerted that your item is coming in a week or so. It is really annoying.

Tip for consumers:
Just know that your items will take a really long time to get to you at least a month.

Date of experience: March 7, 2015

Thumbnail of user jennifers305
New Jersey
1 review
7 helpful votes
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December 1st, 2016

Do not order from Zulily! The clothes they advertise are not what you will get in the mail! I waited almost two months and got items that looked nothing like the clothes pictured. They were not even close to being true to size at all.

Date of experience: December 1, 2016

Thumbnail of user stephaniem593
Tennessee
2 reviews
0 helpful votes
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August 18th, 2019

I love Zulily! So many unique finds on one site! Zulily also stands fully behind their products! I only have one wish... I wish receiving my orders was a little quicker! But, everything good is worth waiting fir!

Date of experience: August 16, 2019

Thumbnail of user alicet75
Georgia
1 review
0 helpful votes
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August 17th, 2019

Every day... I need my morning cup of coffee and online shopping with Zulily. I do believe I share at least 1 item a day with my facebook friends. I've bought many baby shower gifts from Zulily... not to mention fun things for my grandchildren.

Date of experience: August 16, 2019

Thumbnail of user gerrya17
Michigan
2 reviews
0 helpful votes
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August 17th, 2019

Great variety and value- the two V's all should look for in any shopping site. No matter if I'm shopping for myself- plus size, my two granddaughters and grandson, my husband, our home or friends, Zulily has it!

Date of experience: August 16, 2019

Thumbnail of user joanh347
South Carolina
2 reviews
0 helpful votes
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December 30th, 2020

I used to like Zulily a lot, but the quality and service isn't good anymore. I understand many items ship from overseas but the delivery times keep getting longer. My last package went through five different post offices and I received it three weeks after it entered the US and cleared customs or whatever. Also, the quality is really inconsistent. While that can be expected between different brands, I ordered three different tops in the same size from the same clothing line, and they fit like the Three Bears- one was way too small, one was too big, and one fit okay. I've quit ordering from them because it is just too expensive just to try things on and return them.

Date of experience: November 30, 2020

Thumbnail of user alfredar3
Ohio
1 review
1 helpful vote
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September 8th, 2019

Loyal customer, but, disappointed after purchasing 4 chairs with defects and no replacement was offered! Zulily's policy is that bulky items are not returnable, but, with damaged or defective merchandise they would make it right. Zulily requested pictures of the chairs and then told me that a 30 day-policy, that was not written, was exceeded. The policy was for returnable items. I will no longer purchase any items from Zulily in the future and I will not recommend them to anyone.

Date of experience: September 8, 2019

Thumbnail of user phyllisc6
North Carolina
5 reviews
25 helpful votes
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October 31st, 2014

Buyer beware! Never again will I order from this company! I ordered a dress. It is cheap and about 3 sizes smaller that it was supposed to be according to the size chart and all the clothes in my closet! And, I'm stuck with it because there are no returns! I'll be giving this dress to Goodwill! And, it only took about 6 weeks to get the item.

Tip for consumers:
Don't buy from this site!

Service
Value
Shipping
Returns
Quality

Date of experience: October 31, 2014

Thumbnail of user catherinec104
Colorado
2 reviews
11 helpful votes
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December 20th, 2017

They make returning items very difficult. Their steps to get to the shipping label are very confusing and I suspect many folks simply give up like I did. In addition, I removed their APP and stopped ordering from them after shopping there for many years.

Date of experience: December 20, 2017

Thumbnail of user marthah43
North Carolina
1 review
9 helpful votes
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May 18th, 2016

I have ordered many items from Zulily and have been satisfied with most things. A few of the ladies items have not been true to size, and since there is a no return policy, I'm stuck with them. Another major concern is that most items take a month to arrive. Some take even longer. I love their unique items, but I don't plan on ordering as much anymore.

Date of experience: May 18, 2016

Thumbnail of user maru1
California
3 reviews
4 helpful votes
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November 28th, 2019

I have found lots of cute things at affordable prices, I just find that the shipping is expensive if you just order one thing. They should have a loyalty program or a way to get free shipping on orders over 75.00 or something like that

Date of experience: November 28, 2019

Thumbnail of user joannj25
Kentucky
1 review
0 helpful votes
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October 25th, 2019

I get to buy the high quality foods I like at such good prices. In addition I have been introduced to new gourmet food products on Zulily that I did not know about. I love being able to buy and explore different items unavailable to me at my nearby grocery store.

Date of experience: October 23, 2019

Thumbnail of user lucilleh14
Arkansas
1 review
0 helpful votes
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November 27th, 2019

I've been a Zulily shopper for over two years and the service is great. Zulily brings deals on products I've know & loved and products I never knew existed but needed. Even if I don't find something to purchase "window shopping" is fun with Zulily.

Date of experience: November 27, 2019

Thumbnail of user patriciag1505
New York
1 review
2 helpful votes
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July 1st, 2021

Ordered items and price was 6.99 then I searched on another site item was 3.99. I brought it to attention of customer service and was told they only compare their prices to Amazon and 2 others.
So Best Price Promise means nothing. Canceled my order.

Tip for consumers:
When you promise lowest price then give lowest price

Products used:
Nothing

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2021

Thumbnail of user rebeccab1404
Alabama
2 reviews
0 helpful votes
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June 20th, 2021

I've had good experiences with Sully, but a few months back I bought a bra by Bali, and when it came it had No labels and was black and faded all over my clothes. I just won't buy anymore bras from them again. If it had been a product of Bali, it would have been labeled and size shown. Sad... they have cute clothes but something seems changed..

Service
Value
Shipping
Returns
Quality

Date of experience: June 20, 2021

Thumbnail of user sb603
Illinois
1 review
0 helpful votes
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February 26th, 2020

It's great having so many sellers and items available daily. I haven't had the bast luck with clothes or shoes but home decor and storage items have been great. The shipping does take some time but you are made aware of that before your final purchase. It's also great when you order on a Friday and after your initial purchase have free shipping the rest of the weekend!

Date of experience: February 26, 2020

Thumbnail of user julieh18
Massachusetts
1 review
1 helpful vote
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October 9th, 2012

Terrible! Its been over a month and I still haven't received my order. I emailed customer service, and got a generic answer back saying "my order will ship in 12-16 days and I will get an email with tracking. Blah blah blah. When they sent that it was past the 16 days to begin with.
I order online a lot and this is by far the longest it has take to ship. Never again!

Date of experience: October 9, 2012

Thumbnail of user elizabethc44
New York
1 review
1 helpful vote
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March 26th, 2014

I ordered 6 pairs of shoes, they shipped them out a month later, only for the post office "to lose them". When you call the customer service they're very unprofessional and never know what you're talking about. I called back today and they said they could only re-ship 3 of the six pairs! Very frustrating! I asked for my money back and will never order from them in my life.

Date of experience: March 25, 2014

Thumbnail of user aprils18
Kentucky
1 review
14 helpful votes
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December 27th, 2014

I will never ever ever ever order from Zulily again. First I waited over 3 months to get my order. And the item was not at all what they said it was, plus 3 sizes to small! Now I'm out 50.00. What a horrible site! Mad as hell.

Date of experience: December 27, 2014

Thumbnail of user andreas367
New York
1 review
5 helpful votes
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August 27th, 2018

I ordered one item from them - they cancelled the order. Really? No! Not recommending. First, when I ordered, they said that shipping would take three weeks. Being spoiled by Amazon, I thought that was kind of long... then after a week, the cancellation came. Do not use them.

Date of experience: August 27, 2018

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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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