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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user crystalm195
Texas
1 review
0 helpful votes
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October 25th, 2019

I love, love, love this website. Always something different with amazing prices. Even the customer service is awesome. I but so much stuff from them

Date of experience: October 23, 2019

Thumbnail of user bessanneh
Ohio
1 review
1 helpful vote
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November 7th, 2019

The addiction is real. I find myself on the hunt for unique and affordable items often. I love shopping Zulily.

Date of experience: November 5, 2019

Thumbnail of user maryr926
Colorado
1 review
0 helpful votes
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January 11th, 2020

Need a gift for yourself or someone else look at zuilly. A great attraction to all ages and great prices

Date of experience: January 9, 2020

Thumbnail of user kellyg248
New York
1 review
0 helpful votes
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July 18th, 2019

Have been shopping this site for years and love it! I'm always recommending this company to people looking for anything!

Date of experience: July 18, 2019

Thumbnail of user adonng
Florida
2 reviews
0 helpful votes
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January 11th, 2020

Love the website! Everyday it changes! I find myself waiting for it to update, so I can see what's new!

Date of experience: January 9, 2020

Thumbnail of user randid9
New Jersey
1 review
0 helpful votes
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November 27th, 2019

Finally a place that is so my style, where the sizes truly fit, and at affordable prices. Love, love, love!

Date of experience: November 26, 2019

Thumbnail of user bernadettes62
MP
1 review
0 helpful votes
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February 26th, 2020

I do tell the world. Very addictive. Upsetting when the products are not able to ship to my location though.

Date of experience: February 25, 2020

Thumbnail of user tammien3
Texas
1 review
0 helpful votes
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October 25th, 2019

I love Zulily! Great selections! Awesome prices! Wonderful customer service! I recommend Zulily to everyone! My one stop shopping outlet!

Date of experience: October 23, 2019

Thumbnail of user ameliak25
New York
1 review
0 helpful votes
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October 26th, 2019

Zulily has a variety of merchandise with great discounts. I rarely log in that I don't leave without a purchase.

Date of experience: October 24, 2019

Thumbnail of user tamaras172
New York
4 reviews
0 helpful votes
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September 9th, 2019

I love this site, esp. Costumer support department, so helpful and supportive
And when you knew the brand always buy it
Thank you

Date of experience: September 9, 2019

Thumbnail of user patriciaj339
Maryland
1 review
0 helpful votes
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February 26th, 2020

I love mostly everything I have brought from them. Some times the clothing are cut very small.so I know that
I have to order about three sizes up.

Date of experience: February 25, 2020

Thumbnail of user aliziac1
Texas
1 review
0 helpful votes
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December 10th, 2021

I've ordered here so many time and every time I've been more than happy. Good selction of cheap clothes that I get to check out almost every day.

Shipping

Date of experience: December 10, 2021

Thumbnail of user laurenp24
Missouri
1 review
7 helpful votes
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January 6th, 2016

I recently used Zulily for the first time to purchase a rug and was extremely pleased with my entire experience. I had been searching for a rug for weeks with little success. I finally stumbled across a model on zulily that I was able to match with the brand's stock photos online... and I was pretty sure it was what I was looking for. The rug (and zulily) had iffy reviews but the price was over 90% off so I spent part of Christmas Day mulling over the purchase. Finally, with 20 minutes left to go in the rug's specific event, I decided to bite the bullet rather than lose the deal.

The day after purchase I noticed the rug's price had dropped $20 on the site, despite me having purchased during the last 20 minutes of the rug's event the day before. I immediately called and spoke with someone (this was the day after Christmas) and the representative was extremely pleasant and helpful. I explained to her that I wanted to either cancel and repurchase at the new price, or preferably just receive a price adjustment for the difference. I'd only purchased the day before because I was under the impression the rug would be taken off the site that day and I'd lose out on it. She explained that because this was a direct manufacturer ship she couldn't cancel, but she placed me on a brief hold and spoke with her supervisor about approving a price adjustment. Within a minute or two she came back on the line and told me if I would call back after I received the shipping email they'd be able to refund me the difference. I got the email about a week later and to my surprise not only had the rug shipped earlier than the site stated it would, it was also set to be delivered the day I received the notification! I immediately called and spoke to a new rep who viewed my account notes and quickly refunded my original form of payment in the amount of the difference.

My rug is absolutely beautiful and I can't believe how little I paid for such a quality product. I also am extremely impressed with my customer service experience and will definitely shop with them again in the future. Well done, Zulily!

Date of experience: January 6, 2016

Thumbnail of user patriciar401
Vermont
2 reviews
0 helpful votes
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September 9th, 2019

Great site to shop for everything or anything. I've shopping Zulily for 3 years now. Their customer service is/are also great! Thank you Zulily

Date of experience: September 8, 2019

Thumbnail of user dianar191
Virginia
1 review
0 helpful votes
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August 18th, 2019

I have received a variety of items from Zulily. The level of excellence for the money is very good. Delivery time is always fast.

Date of experience: August 16, 2019

Thumbnail of user lauriel101
California
2 reviews
0 helpful votes
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September 9th, 2019

I have enjoyed the site for many months & have been satisfied with my purchases! The prices are very good! Great clothing & quality!

Date of experience: September 7, 2019

Thumbnail of user shellya42
Virginia
1 review
0 helpful votes
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September 9th, 2019

Fast delivery wonderful products low prices love the service the best company they have fastastic items

Date of experience: September 7, 2019

Thumbnail of user adriennew88
Ohio
2 reviews
0 helpful votes
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September 9th, 2019

I love the purchases I have made. They have been great deals for my grand kids, son, husband and myself. I have even bought some Christmas gift.

Date of experience: September 7, 2019

Thumbnail of user karend485
Massachusetts
1 review
0 helpful votes
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October 25th, 2019

I love Zulily. If I let myself, I could shop on Zulily every day. So many different things to choose from. Great products and great customer service.

Date of experience: October 23, 2019

Thumbnail of user brendar472
Louisiana
1 review
0 helpful votes
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February 26th, 2020

I love the deals I get on Zulily and the customer service is outstanding! Always happy with my purchases!

Date of experience: February 25, 2020

Thumbnail of user allisonj21
Michigan
2 reviews
5 helpful votes
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December 11th, 2015

I ordered a shirt and it came and was just a little different from the picture, they refunded my money PLUS gave me a $10 credit AND let me keep the shirt that was sent! AWESOME Customer Service!

Date of experience: December 11, 2015

Thumbnail of user diannep44
Illinois
1 review
0 helpful votes
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September 9th, 2019

Shipping is a bit slow, but quality and selection are great! The clothes are sized right and very stylish!

Date of experience: September 7, 2019

Thumbnail of user deannc6
Illinois
1 review
0 helpful votes
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November 27th, 2019

Always get amazing deals on Zulilly at a great price! Love the variety of products and great selectons.

Date of experience: November 26, 2019

Thumbnail of user mas17
Ohio
3 reviews
0 helpful votes
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October 25th, 2019

I find quality merchandise at the absolute best prices anywhere! I love to receive the emails and start shopping.

Date of experience: October 23, 2019

Thumbnail of user kayr116
West Virginia
2 reviews
0 helpful votes
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February 26th, 2020

Great prices, cute clothes, great garden stuff, love the varied selections. Everyone loves my clothes, get lots of compliments.

Date of experience: February 25, 2020

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About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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