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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user veronicam182
California
1 review
0 helpful votes
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November 27th, 2019

I have purchased many items from Zulily, some unique and unusual finds for garden, kitchen and home. I stray away from buying clothing (except name brands), as sizing is not always accurate and sometimes the fabric is not what I expected. I have bought shoes/boots - again with brands that I know fit properly and that are known for comfort. The few times I have received one or two damaged items (probably because the carrier thinks there is a basketball hoop on my front porch) and Customer Service has always been accommodating, taking care of the issue immediately.

Date of experience: November 26, 2019

Thumbnail of user barbaras709
Oregon
2 reviews
0 helpful votes
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July 21st, 2019

I live in a small community that has lost many retail stores, leaving us nearly no shopping. Enter, Zulily, stage left, to save the day! There are so many wonderful great and varied selections each day, that most of the time, I find a perfect gift or some article--especially shoes and clothing as well as other nice offerings--conveniently presented on the Zulily site. Easy!

Date of experience: July 20, 2019

Thumbnail of user sallieb1
Nevada
2 reviews
5 helpful votes
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December 8th, 2015

I've ordered from this company several times this Christmas season (like eight times) and have gotten all orders when promised. They've been just as advertised and each invoice was easily tracked. Their prices can be much lower than other stores such as Kohl's, Sears and even Target. Love their selection and customer service!

Date of experience: December 7, 2015

Thumbnail of user bonnieb81
Arkansas
1 review
0 helpful votes
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April 18th, 2017

I don't understand the terrible reviews here. I have been buying beautiful clothing here for my granddaughter since I found out that she was being born. Do your homework and then order. They have some amazingly expensive brands that I could never have afforded otherwise. My granddaughter is the most beautiful dressed little girl (now 6). Customer service has always been wonderful to me. If you order adult clothing for 10-20 bucks, you are going to get tiny sized clothing from china made with cheap material. Pay attention, and you will get some very wonderful deals with Zulily!

Date of experience: April 18, 2017

Thumbnail of user marianh8
Australia
1 review
4 helpful votes
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July 21st, 2015

I am at a loss to understand the stridently negative tone of many of the Zulily reviews. I discovered the site recently and am delighted with my purchases (dresses, tunics, leggings, jewellery). It seems that many of those giving one star did not read how Zulily operates prior to purchasing. They state openly that their merchandise might take longer than usual to get to customers and they explain why. They also say that they don't take returns and once again explain why. The clothes I bought fit well and the quality was good. For the prices charged, the value is remarkable. What's more, the site is user friendly and great fun to browse.

Tip for consumers:
Read the explanatory material closely and ensure that you interpret the sizing chart properly.

Service
Value

Date of experience: July 20, 2015

Thumbnail of user bernadettew28
Pennsylvania
1 review
0 helpful votes
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January 11th, 2020

Zulily has a lot of nice things it make you want to keep buying. The on most of their items are unbelievable. You almost lose control with your buying because there are so much beautiful thing choose from and buy.

Date of experience: January 9, 2020

Thumbnail of user idellc
New York
1 review
0 helpful votes
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September 9th, 2019

This site covers all needs; women's, men's, children, home, etc. Items unbelievably priced. With Zulily credit card, everything can be divided into three payments. Can also use QVC credit card for your purchases. It doesn't get any better than Zulily!

Date of experience: September 7, 2019

Thumbnail of user lorrainec226
North Carolina
2 reviews
1 helpful vote
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July 18th, 2019

Love the items offered on Zulily and can often find my true favorites at a better price than if I went in to the store. If I could change anything, it would be their shipping policy. While it is very fair, I don't like paying shipping! They do allow you all weekend to buy with free shipping if you've purchased something on Friday which is kind. The website is often S L O W to load, but still the products and prices are worth it!

Date of experience: July 18, 2019

Thumbnail of user lynna117
Illinois
1 review
0 helpful votes
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July 18th, 2019

This has definitely become my go-to place to shop for a majority of the things I like for myself as well as gifts for family and friends. If you are okay with waiting for 4-5 weeks (without rocket shipping) and want amazing deals then Zulily is it. Shipping cost is the same no matter how little/much you buy so just be sure to place an order for more than just 1 item.

Date of experience: July 18, 2019

Thumbnail of user angiem13
Australia
2 reviews
4 helpful votes
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June 4th, 2015

I was very worried about ordering with Zulily after looking at all the negative reviews (I had already placed my order before reading them). Therefore I was pleasantly surprised when the garments arrived in pristine condition, well-packed and good quality. It is true that it takes longer than most online stores (it took just under one month to arrive) but then the site mentions why it takes so long to arrive (as they have to source the items from the clothing companies and then redistribute).

One tip (which is relevant to all online shopping) is to check the material of the garment before you purchase it. If you order cotton/silk/linen they are usually good quality. Polyester is often horrible, even if the item looks nice from a distance. From looking at the site over the past month it appears that about 70% of the companies they deal with manufacture polyester garments, so simply avoid those companies.

Date of experience: June 4, 2015

Thumbnail of user charlenes63
Canada
1 review
0 helpful votes
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May 17th, 2018

I have only been ordering from Zulily for the past few months, but I love it. They do take a little long to ship, but it's not an intolerable length of time. They do have to wait for the items to come from the companies who are selling on their site. Also, I don't understand all the bad reviews about returns. Two days ago, I received a candle that was broken during shipping. I emailed Zulily and they replied promptly that they would refund my money. No need to return. And then again yesterday, I received a pair of slippers that were men's not women's. Once again, they promptly replied, are refunding my money and I do not have to return them. They also gave me a 10.00 credit. These two problems I've had were an anomaly. Usually, everything is perfect.

Date of experience: May 17, 2018

Thumbnail of user lisah122
Canada
2 reviews
6 helpful votes
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November 14th, 2016

Came across a wonderful place to buy for every member of your family. Clothing, footwear and kitchen products; bedding; novelty items you can't get anywhere else. Lots of deals and good quality on the clothes. Have been very happy with everything. Receive my items in a timely manner. I have never had a problem with Zulily.
Love Zulily and it is very addictive. Everyone needs to check out Zulily.

Date of experience: November 14, 2016

Thumbnail of user mamtak
Pennsylvania
1 review
1 helpful vote
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July 24th, 2015

Based on the reviews, I was hesitant at first and I did get a bad order the first time I ordered. But customer service was kind enough to refund. From then on I'm careful when ordering and look through all the details mentioned in the description. The kitchen and other items are unique and good pricing too. Waiting for the shipment is no big deal for me... so I am very happy and satisfied with my purchases. I've ordered 12 times so far. Thanks.

Date of experience: July 24, 2015

Thumbnail of user maryl1139
Pennsylvania
2 reviews
19 helpful votes
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February 26th, 2020

Everything I buy from Zulily is top quality. Whether it is an established name brand, or an up and coming style. It is always spot on. The collections that are offered together usually are shown with complimenting accessories. It's like having a secret stylist. Only, on my schedule. Some days, I don't get a chance to enjoy the Zulily sight until 10:30 at night. That's my me and my Zulily time. Talk about convenience.

Date of experience: February 25, 2020

Thumbnail of user francescac28
Ohio
1 review
0 helpful votes
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October 26th, 2019

I love Zulily. I love the daily surprises on this site. You never know what will pop up. Zu has great items at a discounted price. Shipping is much quicker than it used to be. If I ever have a problem with an order, the customer service is very good. Zu is my "go to" website.

Date of experience: October 24, 2019

Thumbnail of user marlenem11
California
1 review
5 helpful votes
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November 21st, 2014

First off I was very surprised after reading all the bad reviews since I placed two orders already and yes shipping is slow I ordered Nov. 2 got my order today nov. 21 but when I opened my package it was perfect! I received all my items which were packaged properly abd I saved over $100 dollars if not more because I did price compare and well i highly recommend this site great deals great items and I cant wait till my next package arrives :)

Tip for consumers:
Shipping is slow but well worth the wait for the price

Service
Value
Shipping
Returns
Quality

Date of experience: November 21, 2014

Thumbnail of user meerap
California
1 review
3 helpful votes
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December 7th, 2011

I have been shopping at Zulily since June 2011. Since then I have placed 20 orders so far. I mostly shop for my 4 & 1/2 yr old daughter (clothes, shoes, books, toys). Out of all the orders placed so far, Zulily cancelled only one for unavailability. But then they made up for it by offering me a $ 10 store credit. One of my recent orders was for a handbag, They sent me a wrong style. I complained via email. They responded promptly by refunding the full price of the bag. Plus they offered me a $ 10 store credit by way of an apology & also let me keep / donate the bag that I'd received. All the stuff I ordered so far were all excellent quality. No regrets at all. I found them very professional in their customer service. I do wish though the shipping was faster. But I guess thats how it works for flash sales sites. I just plan ahead & order a size up. I do not order stuff I may need soon. I will continue to shop at Zulily & also recommend this site to my friends.

Date of experience: December 7, 2011

Thumbnail of user rebeccac53
Illinois
1 review
3 helpful votes
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January 8th, 2016

Many customers have complained about the slow shipping times, but that is the way their site works and how they get lower prices. I always pay attention to the approximate shipping date when ordering and Zulily is good about meeting that date 90% of the time. The other 10% of the time, they will send me an email letting me know an item is taking longer than expected and they give me an option to cancel my order at that point if I want. I have had a couple things arrived damaged or they just plain cancelled because they ran out of stock, which was a bummer, but they always refund me AND credit my account with $10-$15 for the inconvenience. I shop there way too much!

Tip for consumers:
Make not of approximate shipping dates when shopping. Use Visa Checkout for free shipping on some items.

Service
Value
Shipping
Returns
Quality

Date of experience: January 7, 2016

Thumbnail of user marys1341
Washington
1 review
0 helpful votes
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October 25th, 2019

Wonderful shopping experience to find really unique things, presents, gifts, and something
Special for yourself or home. I love how quick things are delivered. I love the layout of the Zulily site. I don't care for the length of time a brand is for sale meaning at least let a brand be on sale for a two week period some people live paycheck to paycheck but I love you
Zulily keep up good work.

Date of experience: October 23, 2019

Thumbnail of user joycel157
Massachusetts
1 review
1 helpful vote
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November 7th, 2019

I have purchased some really great items through Zulily at excellent prices. While not everything is a great buy, Customer Service does an amazing job working with you to ensure you're a satisfied customer!

Date of experience: November 5, 2019

Thumbnail of user adriennea28
Ohio
3 reviews
0 helpful votes
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January 11th, 2020

Zulily has great prices on new styles. Affordable for ladies of all ages and economic classes. The only negative I've experienced is sometimes you have to wait a really long time to receive your items And sometimes they replace what you ordered with a very similar item, but not what you ordered. Those 2 things definitely need improved. Otherwise they are GREAT!

Date of experience: January 9, 2020

Thumbnail of user stacyb53
Illinois
1 review
6 helpful votes
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April 4th, 2015

Yes- shipping can take a while and no- they don't accept returns. But I have ordered from Zulily numerous times and have always been more than happy! I have only ordered children's clothes and shoes from here, but I everything I've ever bought was very good quality. Only once did I have an issue with a couple pairs of shoes being too small. When I called, the customer service person was very friendly, and I received a refund and did not even have to return the shoes. Only took one short phone call, no hassle for me. I always find the cutest clothes for my daughters at amazing prices! Will continue to shop here!

Date of experience: April 4, 2015

Thumbnail of user denisee208
Florida
1 review
0 helpful votes
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November 27th, 2019

Zulily has a wide range of products at great prices. It is easy to search and find what you want. Their credit card offers payment options that can help a lot with larger items by splitting the cost into three payments. Shopping is easy and exciting at Zulily.

Date of experience: November 27, 2019

Thumbnail of user amandah113
New Jersey
1 review
3 helpful votes
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January 3rd, 2017

Buy name brands, and you will not be disappointed. I have had two orders with issues since I started shopping with Zulily (one was delayed beyond Christmas and the other arrived broken) and both times they credited my account.

Date of experience: January 3, 2017

Thumbnail of user sherylp45
Kentucky
1 review
0 helpful votes
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August 17th, 2019

I have bought a number of healthy snack foods, spices, and kitchen and office supplies -- the few times I had a major quality issue and sent Zulily a photo of the problem, they gave me a credit, no other questions asked. People need to be aware that shipping is not immediate like with full-price places. Generally I avoid clothing --- very little made in the U.S. and a lot of polyester. But for the upscale food and kitchen brands -- I think it is a great deal.

Date of experience: August 16, 2019

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