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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user liliac3
Texas
3 reviews
1 helpful vote
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July 18th, 2019

I love the selection and the prices, the wait is sometimes a little long but when my items arrive I am very happy...

Tip for consumers:
Check in everyday and don't give up if something sells out, they will send you notice if they come back in stock.

Products used:
I have bought ALL types of products from Zulily. They have everything!

Service
Value
Shipping
Returns
Quality

Date of experience: July 18, 2019

Thumbnail of user darleneh78
Georgia
3 reviews
0 helpful votes
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September 9th, 2019

I love shopping with Zulily, the quality is superb and unlike shopping with big department stores I will not see anyone else wearing the same item.

Date of experience: September 7, 2019

Thumbnail of user marcias114
Georgia
1 review
0 helpful votes
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October 26th, 2019

Love!
Different deals available everyday and at great prices!
Recommend to everyone to at least check it out.

Date of experience: October 24, 2019

Thumbnail of user victoriae102
Colorado
1 review
0 helpful votes
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August 17th, 2019

Is it for me, or a friend? It doesn't matter. At Zulily my find will be perfect, and I will be pleased.

Date of experience: August 16, 2019

Thumbnail of user florencet19
Pennsylvania
3 reviews
0 helpful votes
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October 26th, 2019

A new store ever day. New selections every day. Wonderful quality. Sometimes shipping is not so fast but merchandise is packed well.

Date of experience: October 24, 2019

Thumbnail of user susans1342
Texas
1 review
0 helpful votes
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October 27th, 2019

Love the quality and the discounts. I order from them all the time and I'm never disappointed. Great for Christmas shopping too.

Date of experience: October 25, 2019

Thumbnail of user michelec338
North Carolina
2 reviews
0 helpful votes
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September 1st, 2020

Love, love, love zulily. It's new every day, such a huge variety, I have had to make a return & that was a breeze also.

Date of experience: August 31, 2020

Thumbnail of user gaylew8
Minnesota
1 review
2 helpful votes
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May 1st, 2016

I am giving all 5 of my items a 5 star. Not only are they of beautiful fabric they all fit perfect. Thank you for these beautiful products

Date of experience: April 30, 2016

Thumbnail of user carolo182
Arizona
1 review
0 helpful votes
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October 26th, 2019

I absolutely love zulily. The variety of brands and products is exemplary and I can buy gifts for family, friends and of course myself easily.

Date of experience: October 24, 2019

Thumbnail of user joane56
Illinois
2 reviews
0 helpful votes
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July 18th, 2019

Love it. Shop every day. Perfect way to shop. Lots of good buys on Zulily. It can be dangerous. I do a lot of Christmas shopping on Zulily

Date of experience: July 18, 2019

Thumbnail of user kristenr72
Pennsylvania
2 reviews
0 helpful votes
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November 1st, 2019

I always find great things at Zulily, whether it's clothes, shoes, things for my home, kitchen and even for my classroom!

Date of experience: October 30, 2019

Thumbnail of user leslies270
California
1 review
0 helpful votes
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July 18th, 2019

Love Zulily, I love all the different varieties. A little slow on shipping but I've really loved all I have received.

Date of experience: July 18, 2019

Thumbnail of user janetb401
Florida
1 review
0 helpful votes
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November 27th, 2019

There are always new and interesting items to choose from. The prices are good and if need be, returns are easy.

Date of experience: November 26, 2019

Thumbnail of user karene299
South Carolina
1 review
2 helpful votes
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February 10th, 2019

I have ordered many times and have been more than satisfied with the quality of the products and enjoy the wide variety of items to choose from.

Date of experience: February 9, 2019

Thumbnail of user toryl3
Canada
1 review
2 helpful votes
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September 30th, 2016

Got 2 pairs of shoes today I ordered about 2 weeks ago. They are beautiful, I got 2 for 40$ & they look exactly like the picture

Date of experience: September 29, 2016

Thumbnail of user megang162
New Jersey
1 review
0 helpful votes
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November 27th, 2019

I love the changing shops and the awesome deals. You can truly find anything on here and I love that a lot of the stores are unique.

Date of experience: November 27, 2019

Thumbnail of user melissaw308
West Virginia
1 review
0 helpful votes
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October 26th, 2019

I when I first tried Zulily I was skeptical, but after my first purchase, I am forever hooked. Only high quality items at UNBELIEVABLE PRICES! Thanks Zulily!

Date of experience: October 24, 2019

Thumbnail of user barbarac619
California
1 review
0 helpful votes
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August 18th, 2019

I just enjoy all the products from Zulily and when I call and spoke to a representative they are nice and polite and professional.

Date of experience: August 16, 2019

Thumbnail of user guylained1
Canada
5 reviews
4 helpful votes
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January 16th, 2018

This is a quality store. Service is great. All their items are of top quality. A store I keep on going back to :)

Date of experience: January 15, 2018

Thumbnail of user janettea10
California
1 review
0 helpful votes
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November 27th, 2019

I just love Zulily, love the products, variety of vendors, presentation just everything. Could not be happier!

Date of experience: November 27, 2019

Thumbnail of user claudiaw69
Tennessee
1 review
0 helpful votes
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February 26th, 2020

I absolutely love Zulily. It's my go to for online shopping. I love the variety and the prices are great.

Date of experience: February 25, 2020

Thumbnail of user michelles30
Florida
1 review
2 helpful votes
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June 16th, 2012

It seems like a drop in a bucket, and I'm not usually one to write reviews, but I just had to state publicly how satisfied I have been with Zulily. As with any other "sample sale" site, I knew (and its well documented on the site) that shipping would take longer than such sites as amazon, etc. However, I still have received all of my orders (of which there have been many) in less time than I expected. Furthermore, Zulily has one of the best customer service departments that I have ever had the pleasure of working with. On one occasion, I moved and put a forwarding address in with the post office. When a Zulily package was attempted to be delivered at the old house, instead of the post office keeping it at the branch for me to pick up, they returned it to Zulily. I called Zulily who said no problem at all, put a note on my account to send it to the new address when it got back to them, told me how long to expect it to take, and I received the package before their estimated date without having to pay any extra shipping. On a second occasion, my husband and I ordered a dresser for our son's room from Zulily. When the dresser arrived, 2 of the parts were slightly damaged (usable but slightly damaged). I contacted the company that manufactured the dresser who said that they couldn't do anything for me. I subsequently contacted Zulily who immediately said they would either get me replacement parts from the manufacturere or a complete refund (I indicated that I would prefer replacement parts). Lo-and-behold less than 1 week later, a box arrived on my doorstep from the manufacturer with the 2 replacement parts in great shape. Rarely have I ever been so satisfied with a company - they offer great products at low prices with outstanding customer service. Need I say more?

Date of experience: June 16, 2012

Thumbnail of user annetter71
Illinois
1 review
0 helpful votes
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September 9th, 2019

It has great deals with a great variety of things from household to personal, I have bought tons of things from them and loved them all

Date of experience: September 9, 2019

Thumbnail of user deals3
Virginia
1 review
0 helpful votes
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September 9th, 2019

I love to shop zulily! Such great deals and something new everyday. Great prices
And their is something for everyone.

Date of experience: September 7, 2019

Thumbnail of user carolb713
New Jersey
1 review
0 helpful votes
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July 18th, 2019

Good quality merchandise. Good variety, but good standard companies. Most of the time great customer service.

Date of experience: July 18, 2019

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About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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