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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user arielk5
New Mexico
1 review
9 helpful votes
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September 21st, 2015

I guess everyone has different shopping expectations... but I have never had one single bad experience since my first order in 2012. You have to go into the experience with the understanding that the prices are discounted BECAUSE they place mass orders from other companies and you'll have to be patient when awaiting your goodies. I've never once experienced disappointment with the items I have received or the cost and am always happy to tell my friends all about Zulily. I have been and probably always will be a completely loyal Zulily shopper :) I can't imagine a more spectacular experience with online shopping!

Date of experience: September 20, 2015

Thumbnail of user melyj1
Illinois
2 reviews
7 helpful votes
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August 18th, 2015

I've ordered many things from Zulily with no problems or complaints. I purchased shirts for my kids, a dress for me, a backpack for my kid, bras, undies. I've probably made about 6 different purchases and I've gotten my items with no problem. The only thing that sucks is that you have to wait a while, but as long as you purchase knowing that, then you'll be happy.

Date of experience: August 18, 2015

Thumbnail of user jessicag148
Ohio
2 reviews
2 helpful votes
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June 7th, 2017

I have bought several items off of zulily and have always been satisfied with my purchases. I know some people say they have gotten cheap Chinese merchandise which could be true I suppose but I have never had any problems and have always received great quality merchandise that was exactly as described. I even requested they cancel my order four days after I bought it because I got the wrong thing I realized (completely my fault) and they sent me an email saying they had received my request and would get back to me in 24-48 hours which is usually the typical response you get from companies. But not even 15 minutes later I got another email saying the would cancel my order immediately and they were super nice and helpful. Will definitely buy from them again, awesome company!

Date of experience: June 7, 2017

Thumbnail of user mariaw192
North Carolina
1 review
0 helpful votes
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August 19th, 2019

Zulily is a great site to shop at for really good bargains. With some items you have to be willing to wait awhile to get what you ordered, but that's not usually a big deal. You should make sure you look at other reviews of items you're interested in. Zulily carries a lot of different brands, some are better quality than others. Overall, I really enjoy shopping here!

Date of experience: August 19, 2019

Thumbnail of user joannah58
New York
1 review
0 helpful votes
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October 25th, 2019

I been shopping with Zulily for years now and they never seem to disappoint. Always a great selection on discounted items. They seem to have everything I'm looking for. Only downside is shipping does take a little bit of time, but for the prices it's worth the wait!

Date of experience: October 23, 2019

Thumbnail of user marlaw18
Illinois
1 review
0 helpful votes
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October 27th, 2019

I enjoy the new variety of items offered each day and most things I've ordered and received met my expectations. I have received broken items and items that were unsatisfactory but customer service is excellent and most returns were taken care of but usually not available to be reordered. Zulily has started accepting returns in general but the return fees usually make it too expensive to justify returning it. I do wish they would improve that. Overall it's one of my favorite places to shop.

Date of experience: October 25, 2019

Thumbnail of user donnaa184
Georgia
1 review
0 helpful votes
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July 21st, 2019

Zulily is a wonderful place to get great discounts on items you love! You may have to be a little patient because ship times may take a little longer, but good things come to those who wait usually at a tremendous savings. The only thing I even remotely dislike is the return policy, but I suppose they don't like an overstock of inventory so a store credit is issued instead of a credit refund for the purchase price. I have not had to return very many items.

Date of experience: July 20, 2019

Thumbnail of user rhondad7
Canada
2 reviews
1 helpful vote
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January 25th, 2016

I been a zulily customer since 2013. I buy all my daughters dresses and shoes from them.Ive had to deal with customer service once for a shirt i was unhappy with, they sent me a new one no questions asked and they let me keep the other one (no charge)I love zulily because a lot of the dresses and shoes i get from them i can't find here and my daughter gets compliments all the time, especially on her shoes. I have no complaints with zulily, yes it takes awhile to receive your goods(about 6 weeks)so don't order something that you will need before that time. Dont listen to all the bad reviews you read on line, theres always going to be complainers. Judge for yourself. I give zulily 5 stars.

Date of experience: January 25, 2016

Thumbnail of user manjaa
North Carolina
1 review
0 helpful votes
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November 27th, 2019

Love items on Zulily. Good quality products. Easy pay method is great. Customer service is very good with helping out issue but most of the time I never have a problem. Prices are good and shipping product is very well done. I will continue to shop on Zulily and let my friends and family know how wonderful this company is.

Date of experience: November 27, 2019

Thumbnail of user lisam1235
North Carolina
1 review
0 helpful votes
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October 26th, 2019

I have been buying stuff for a couple of years on Zulily. All of the items are great quality and I love that now, most items are returnable if something is wrong or it isn't what you expected. I have bought many gifts for family and friends on here. I will continue to shop as they have an awesome variety!

Date of experience: October 24, 2019

Thumbnail of user christinem22
Texas
1 review
1 helpful vote
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December 11th, 2013

I rated the website great because it is but if i have to rate the product it would be a 1 star. I had bought 2 really cute coats for my little girls but no sooner did they wear them buttons were falling off. The coats were poorly made. I come browse but I wont buy anything because I'm gonna hate if I get the same quality. Good luck buyers.

Date of experience: December 11, 2013

Thumbnail of user carolynn5
California
1 review
2 helpful votes
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July 19th, 2013

I really love this website. Don't order anything that's really time sensitive because sometimes it does take a while. I am almost always please with what I get, and when I'm not, I have never had any issues with customer service. Not only do they refund the money, but you get extra store credit and they ask that you donate the item you don't want.

Date of experience: July 19, 2013

Thumbnail of user cathyl130
Texas
1 review
0 helpful votes
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July 18th, 2019

I normally don't have any issues with anything, yet if anything is broken Zulily will refund my money and back order it for me. I only hesitate to purchase breakable items because of the packaging, it's usually broken. I purchase everything from groceries to swimsuits. Customer service is usually very good.

Date of experience: July 18, 2019

Thumbnail of user marilynm249
Pennsylvania
1 review
1 helpful vote
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November 7th, 2019

I'm retired now and I've found a new hobby in viewing the many different types of clothes and articles that are offered. I never had done much shopping online, but, I now find it very convenient! There have been some things that I've bought and haven't liked, but, overall my experiences have been great!

Date of experience: November 5, 2019

Thumbnail of user michelley797
Texas
1 review
1 helpful vote
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February 3rd, 2023

I have shopped on this site years! I've had one problem and it was fixed immediately. You are responsible for reading each vendors sizing so you have to pay attention. And everyone complaining about the return policy you should always read the return policies before you order something. If your concerned don't order it. I have over 100 orders and had problems with one. I will continue to shop their great deals.

Date of experience: February 2, 2023

Thumbnail of user donnaf305
Tennessee
1 review
0 helpful votes
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November 27th, 2019

Love, love, Zulily. I shop every morning first at Zulily. Can hardly wait to see what products are being offered for the day. Have I been disappointed in a few things that I've bought, yes, but not many. Most products are high quality and many name brands are offered. I will continue to buy from this company.

Date of experience: November 26, 2019

Thumbnail of user thereseb30
Texas
1 review
0 helpful votes
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November 27th, 2019

Zulily is a wonderful website. It offers a such a wide variety of products, with lots of well-known brand names. It's also a great place to shop when you don't know what you are shopping for! I have found perfect gifts for friends that I've not found anywhere nearby. I highly recommend this website.

Date of experience: November 26, 2019

Thumbnail of user colleenh103
New York
1 review
0 helpful votes
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October 26th, 2019

Zulily offers really unusual and everyday pieces all on the same site. I have been introduced to so many brands that I never knew about. I have had great luck with my many orders and if there has been an issue their customer service department has handled things beautifully. I give them an A!

Date of experience: October 24, 2019

Thumbnail of user margies71
North Carolina
2 reviews
0 helpful votes
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January 11th, 2020

I do at least glance through everything daily, and I do end up buying things I would never have gone out of my way to look for. I have learned some brands or topics to totally avoid. I see things that are perfect to save for a specific someone as a gift. However, the return policies have gotten much worse. I used to get a refund without having to return something that was not what it promised to be. In particular, clothes they say are 90% cotton often have no cotton at all. I wish they would say what country imported from, not just "imported," that often makes a difference to me, so I just don't buy.

Date of experience: January 9, 2020

Thumbnail of user sparkya
Illinois
1 review
1 helpful vote
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January 10th, 2014

I am totally bewildered by the one star ratings for Zulily! My experience has been the best--great clothing, books and toys for our grandchildren and superb household items and affordable clothing for their parents. None of the items which I received could be considered of inferior quality. Much of my shopping for Christmas was done at what I consider a fabulous site. Furthermore, I have found the customer service team to be responsive and pleasant. Zulily will always be the first place I go to shop!

Date of experience: January 10, 2014

Thumbnail of user lorettah4
Illinois
1 review
5 helpful votes
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August 1st, 2015

First time ordering. Yes it took a while, but I am patient. We live in such a "gotta Have it now " that we become so impatient. Anyhow, 2 tops ordered, one fit and the other one didn't. Called Zulily to day and got full refund for the one and applied that to another order. The top I got I can keep and will donate to homeless shelter. What store in your area offers you that?

Date of experience: August 1, 2015

Thumbnail of user lorrainet52
Canada
1 review
1 helpful vote
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July 6th, 2018

I have been ordering from Zulily for the past several months and being a plus size, I am so very happy over how many different style and color tops there are. They wash up beautifully and I have put most even in the dryer and have had no problems. You can not beat the price anywhere. I am in love with their clothes and will continue ordering from them. I now have more than 20 new tops and and love going out and showing them off.

Service
Value
Shipping
Quality

Date of experience: July 6, 2018

Thumbnail of user meganb271
North Carolina
1 review
0 helpful votes
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February 26th, 2020

Easy navigation, notifications for brands you are interested in, great prices, wish free shipping was an everyday option but they have specials throughout the year. Items come packed well. Great variety of high end brands like Scout, Anthropologie, Jack Rogers, Melissa and Doug, and Toms.

Date of experience: February 25, 2020

Thumbnail of user pamc151
Indiana
6 reviews
0 helpful votes
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September 20th, 2019

I love shopping Zulily. I gets so many ideas from their emails. The items I buy are 90% just what I wanted. If not, I return them if possible. I've had a few issues along the way but have always been content with the solution Zulily makes with me. (And sometimes I've learned not to buy that type of item from Zulily because it just doesn't work out!) Overall I'm very happy with shopping Zulily and recommend it to all my friends.

Date of experience: September 19, 2019

Thumbnail of user cynthiab16
Canada
2 reviews
2 helpful votes
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July 30th, 2014

I love this site! Many items for women, moms to be, newborns, children and home deco where you will find many good buys. The people are kind, considerate and helpful. I live in Canada and even though there is a no return policy for Canadian customers they are always willing to help find a solution. They have even given me full credits on items order even though they do not accept return merchandise. I highly recommend this site!

Date of experience: July 30, 2014

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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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