DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

I received my order and i only received on earring instead of a pair I received my order and i only received on earring instead of a pair

Answer:

Dear Kim, We are sorry for any inconvenience caused. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please contact us on our support center with your order number. We will check it for you. Thank you for your support. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I wanted to order some of your items, however, after reading the reviews, i am very hesitant. have these complaints been resolved???? I wanted to order some of your items, however, after reading the reviews, i am very hesitant. have these complaints been resolved????

Answer:

Dear Carla, Thank you for your inquiry. Please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm For any issue on the order, we do our best to help customer to solve it. If there is any inquiry, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm Have a nice day! Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I am waiting for a top that was back ordered. i was already billed for it but still have not received it. i would like a refund for this item. how do i go about getting a refund? I am waiting for a top that was back ordered. i was already billed for it but still have not received it. i would like a refund for this item. how do i go about getting a refund?

Answer:

Dear Shari, We are sorry things have taken longer than expected. Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability. Please kindly indicate us your order to our support center here http://www.dresslily.com/m-article-id-12.htm We will solve it for you there. Thank you for your understanding. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I sent my items back which were delivered on january 25, 2017. i have yet to receive credit towards my account which was stated in the exchange. when will i receive the credit? I sent my items back which were delivered on january 25, 2017. i have yet to receive credit towards my account which was stated in the exchange. when will i receive the credit?

Answer:

Dear Christa, Thank you for your message. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please kindly contact us on our support center with your order number. We will check it for you. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Want to order more but saying invalid email. please help Want to order more but saying invalid email. please help

Answer:

Dear Connie, We are sorry for any inconvenience caused. Please kindly confirm if you log in with the correct email address. Your e-mail address must be in this format: username@domain.com (or. Net,. Org,. Edu, etc.) If you have more than one e-mail address, be sure that you're using the correct e-mail address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the e-mail, make sure it's the correct e-mail address listed. If there is any further inquiry, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm Thank you for your support. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Dresslily has a lot of complaints. from items not being delivered to horrible customer service. how can i be sure i won't have the same problem? Dresslily has a lot of complaints. from items not being delivered to horrible customer service. how can i be sure i won't have the same problem?

Answer:

Dear Angie, Thank you for your message. Please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm For any issue on the order, we do our best to help customer to solve it. If there is any inquiry, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm Thank you! Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Hi, i am contepmlating ordering some dresses, but after reading the reviews i am not too convinced anymore. is there any guarantee of exchange or refund in case i am not satisfied? where are the clothes made? hank you for answering.

Answer:

Dear Marie, Thank you for leaving a message. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm If there is any inquiry, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I received an empty package. i never received two steater blouses that was supposed to be shipped. I received an empty package. i never received two steater blouses that was supposed to be shipped.

Answer:

Dear Rhonda, We are sorry to hear this delivery issue. Please kindly indicate your order number to our support center here http://www.dresslily.com/m-article-id-12.htm We will check it for you. Thank you for your cooperation. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

How can i be sure that the size i am ordering is equivalent to an american size. say for instance a size 2xl in their size would be a size 8 in us size. they should state whether its a us size or chinese size since they a smaller built then americans. How can i be sure that the size i am ordering is equivalent to an american size. say for instance a size 2xl in their size would be a size 8 in us size. they should state whether its a us size or chinese size since they a smaller built then americans.

Answer:

Dear Linda, Thank you for your questions. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one. Please let us know if there is any further inquiry and contact us on our support center. Thank you for your assistance. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Where is this company. why so many bad reviews?

Answer:

Dear Jay, Please kindly note that we are located in China and ship worldwide. We know there are some negative reviews on our page. Most of them are complaining about orders that are still processing or not received yet. But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

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