RoseWholesale FAQ | Sitejabber

Question:

Why is every review negative? Why is every review negative?

Answer:

Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com

By CustomerService R., over a year old

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Question:

I have been looking on line at the cute clothes and was going to put an order in. i always check reviews first because there are so many scammers out there i wanted to make sure this site wasn't one of them. the reviews are not good which is a shame. is there a reason customer service is so bad? you would think you would want to make things right with your customers. after all if your site is a scam it is going to spread like wildfire and no one will order from you. can you honestly tell me that if i place an order i am going to get my stuff in a timely manner and if something is missing i will be granted a refund for the items i did not receive? I have been looking on line at the cute clothes and was going to put an order in. i always check reviews first because there are so many scammers out there i wanted to make sure this site wasn't one of them. the reviews are not good which is a shame. is there a reason customer service is so bad? you would think you would want to make things right with your customers. after all if your site is a scam it is going to spread like wildfire and no one will order from you. can you honestly tell me that if i place an order i am going to get my stuff in a timely manner and if something is missing i will be granted a refund for the items i did not receive?

Answer:

Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com

By CustomerService R., over a year old

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Question:

Is this company legitimate? this was what they sent me when i asked where my order was. rosewholesale customer support at: 09/19/2015 02:07:47 utc dear sherry, thanks for your attention and sorry for the inconvenience regarding this issue. as for the order, we will arrange the shipment to the address you requested. but before that would you please offer us the attachments to confirm the payment information? just one copy of your identity card or passport or driving license and a copy of your credit card (for credit card, in order to protect the security, you can just leave your name and the last 4 numbers, cover the other numbers) via email？ sorry for all the inconvenience, as it is a large order to us, we have to confirm that whether this transaction has been authorized by the card holder, in order to avoid credit card fraud. according to our company policy, we may have to confirm the payment information. do not worry about it; we just want to make sure that this transaction was indeed made by the card holder, not anybody else, so as to avoid any cases like credit card fraud. any issues please feel free to contact us. hope for your swift reply. best regards. lin rosewholesale customer service http://www.rosewholesale.com/ Is this company legitimate? this was what they sent me when i asked where my order was. rosewholesale customer support at: 09/19/2015 02:07:47 utc dear sherry, thanks for your attention and sorry for the inconvenience regarding this issue. as for the order, we will arrange the shipment to the address you requested. but before that would you please offer us the attachments to confirm the payment information? just one copy of your identity card or passport or driving license and a copy of your credit card (for credit card, in order to protect the security, you can just leave your name and the last 4 numbers, cover the other numbers) via email？ sorry for all the inconvenience, as it is a large order to us, we have to confirm that whether this transaction has been authorized by the card holder, in order to avoid credit card fraud. according to our company policy, we may have to confirm the payment information. do not worry about it; we just want to make sure that this transaction was indeed made by the card holder, not anybody else, so as to avoid any cases like credit card fraud. any issues please feel free to contact us. hope for your swift reply. best regards. lin rosewholesale customer service http://www.rosewholesale.com/

Answer:

Do not give them that information! That is not necessary for making a purchase and would provide everything someone needs for identity theft. So big red flag! Stay far away! And in case you didn't notice, most of the reviews that appear to be positive are written by people who don't speak English very well, so obviously not Americans. So they are a real company, but they have horrible customer service, the quality of their goods is mediocre at best, the shipping time is months if you get it at all, their sizing appears to be geared toward tiny Lilliputian people and you will never-ever-ever get your money back and will end up feeling duped and violated. But other than that, they are totally legit!

By Dianna F. over a year old

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Question:

Where is my dress it is for my wedding this sat? all i am reading is bad reviews!

Answer:

Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.

By Sally H. over a year old

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Question:

Looking at the reviews is very confusing i wanted to place an order with them in the tune of nearly 400 dollars now i am not sure i should take the chance. i liked them because of the retro style shoes and clothes Looking at the reviews is very confusing i wanted to place an order with them in the tune of nearly 400 dollars now i am not sure i should take the chance. i liked them because of the retro style shoes and clothes

Answer:

We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/

By CustomerService R., over a year old

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Question:

I just read some reviews about this, does it mean that i probably will not get what i ordered? I just read some reviews about this, does it mean that i probably will not get what i ordered?

Answer:

Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/

By CustomerService R., over a year old

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Question:

I ordered 2 dresses about a month ago, i have emailed rosewholesale 3-4 times they haven't responded, i payed with paypal and i'm concerned my order has been sent to an old adress i thought i deleted on papal but no one bothered to get back to me each time, given the time has passed i'm guessing the items have either not been sent or gone astray. why won't anyone reply?

Answer:

Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?

By CustomerService R., over a year old

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Question:

I am about to place an order through rosewholesale website and have some suspicions regarding how low their prices are and how many "one size fits all" tank tops they have. some of the reviews ive read have claimed that they've never received their orders at all. i'm interested in hearing about other people's experiences with them and how well their clothes fir/are made. I am about to place an order through rosewholesale website and have some suspicions regarding how low their prices are and how many "one size fits all" tank tops they have. some of the reviews ive read have claimed that they've never received their orders at all. i'm interested in hearing about other people's experiences with them and how well their clothes fir/are made.

Answer:

We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index

By CustomerService R., over a year old

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Question:

When will i receive my order. i can't believe it would take this long When will i receive my order. i can't believe it would take this long

Answer:

That's an easy one. Probably never.

By Alicia H. over a year old

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Question:

Yes im hoping to do a ton of business with rosewholesale, and do hope they are a trustworthy company. but how long does it really take to ship from there to usa?

Answer:

The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html

By CustomerService R., over a year old

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RoseWholesale Questions & Answers

Why is every review negative? Why is every review negative?

Where is my dress it is for my wedding this sat? all i am reading is bad reviews!

I just read some reviews about this, does it mean that i probably will not get what i ordered? I just read some reviews about this, does it mean that i probably will not get what i ordered?

When will i receive my order. i can't believe it would take this long When will i receive my order. i can't believe it would take this long

Yes im hoping to do a ton of business with rosewholesale, and do hope they are a trustworthy company. but how long does it really take to ship from there to usa?

Can’t see your question? Ask to get answers from the RoseWholesale staff and other customers.

RoseWholesale Questions & Answers

Why is every review negative? Why is every review negative?

Where is my dress it is for my wedding this sat? all i am reading is bad reviews! Where is my dress it is for my wedding this sat? all i am reading is bad reviews!

I just read some reviews about this, does it mean that i probably will not get what i ordered? I just read some reviews about this, does it mean that i probably will not get what i ordered?

When will i receive my order. i can't believe it would take this long When will i receive my order. i can't believe it would take this long

Can’t see your question? Ask to get answers from the RoseWholesale staff and other customers.

Where is my dress it is for my wedding this sat? all i am reading is bad reviews!