Coleman Furniture has a rating of 4.5 stars from 16,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.
Coleman had the best price of any place I saw my couch at including the maker Ashley Furniture and the 4th of july sale was a really good deal for a great couch. Everything went as good as I could have hoped for and it was painless.
I've been using Coleman since 2017. Always been easy to order and make payments. Recently they've been delivering and setting up in home for you. I did not have to do a thing besides clear the area. They took care of removing the packaging and making sure the furniture works. This, for me, sets them apart.
Easy payment plan and professional, friendly setup and delivery,
Good quality piece of furniture at a good price.
Delivery took longer that expected by a few weeks due to freight routing but the delivery people were very professional and everything arrived in great condition which isn't always the case with furniture deliveries.
Great website and large selection.
The entire process from online ordering, to adding warranty, to customer service answering questions, to having input on delivery date due to a remodel, and the delivery was truly "white glove" they actually wore white gloves! Took off their shoes, put everything together perfectly, even fluffed all the pillows and cushions and took all the packaging back with them. Perfect! From A to Z
Great price included white glove free delivery all the way into the home and set up
We love the furniture we purchased from Coleman, however, the delivery service was less than desirable. The two young men who delivered the furniture did not seem to possess any common sense or the ability to determine right from wrong. We ordered a 6-pc. Sectional so there was lots of packing materials to be disposed of, including a lot of foam pieces. Instead of bringing a trash bag into the house to dispose of the packing materials they decided to carry as much as they could through the front door. This decision led to them opening up the front door on our brand new house with their feet, leaving dirt marks on the door and peeling off some of the paint. It also left tiny foam pieces everywhere as they pushed pieces larger than the door frame out the door, so that it broke into more pieces and left bits everywhere.
Coleman had the furniture we wanted in-stock and ready to ship. Other places were either out of some of the section pieces or had a longer delivery time.
Jill was very helpful and provided excellent customer service.
Had the furniture we wanted.
This is my 3rd major purchase from Coleman and there's a reason I keep buying from them! Customer service is outstanding. Everyone I ever spoke to was friendly, knowledgeable, and competent in their job. Their products are stylish, carefully manufactured, durable and they look fantastic in my home! And, of course, their prices are very good... I will soon be making another purchase and I will NOT be shopping around... I will head straight back to Coleman!
I had a question about the fabric on the sofa that I wanted to buy. My question was completely answered and I bought the sofa (and I love it!)
My first purchase was a leather sofa and I loved it from the day I got it...Despite 4 dogs and 4 cats it has lasted us through many years...it still looks good, still comfortable and it will be moving to my den because I'm redoing my whole living room in a different style...This is the reason I'm a "repeat customer"..
The feathers poke through really bad and I consistently feel pokes but the coach is beautiful otherwise. I love the coach and the color but wish the features did poke through. One scratched my son so bad he bled. Wish I would have done more research of this was kid friendly.
Cali Perl modular in slate
Coleman made everything so easy, from answering questions prior to purchase to delivery and set up! The customer service is great and the quality of the couch is incredible. I'm very happy with the service and purchase.
I was originally looking for this couch at Ashley Furniture, but found it for a better deal on Coleman. The price was lower, delivery was free and the warranty was less compared to Ashley.
Took about 6 weeks to get, no follow-up to advise of delays. Product is about a 8/10 - one top of drawer chip, one veneer piece that surrounds desk edge is loose, had to fix the middle drawer from not being able to push it in, I had to remove it, adjust the rails, grease it and work with it for about 30 minutes to get it to work right.
not really any info on where/when the product would arrive
I finally received my coffee tables.they are beautiful and I'm very happy with them. That being said, getting them not as pleasing. When I ordered them, the deliver date said 2 weeks, to follow, I received delayed delivery date for 1 month after, then another month after, then 3 months after stating the manufacturer wouldn't have to kita to assemble my table.so at that point, I was about to cancel my order I wasn't going to wait 6 months for coffee tables, my rep on the phone was fabulous.and just like that he said he was calling the manufacturer and the next morning I received the email that they were shipped. Needless to say, the tables are beautiful and I'm happy.
The customer service was fabulous, very accommodating.
I chose them because they had the tables I wanted and the stated delivery date worked for my move.(the original date)
Coleman did a great job of bringing in furniture. The dresser is beautiful and cost less than most of the dressers I priced. The drawers could be stronger but they work.
We have had our couch for a couple weeks now, and we love it so far! It is so comfortable and cozy. It was definitely a lot larger than we were expecting, but I didn't ever look at measurements or anything.
The couch was delivered quicker than they had anticipated, and the guys who delivered and assembled it were extremely professional and did a great job. Overall, it was a great experience.
Sale prices were happening and they were one of the only places we could find the couch we had been searching for.
I ordered my bedroom set easily online. I was a bit skeptical regarding the price but was pleasantly surprised when it arrived. I ordered the white glove service so everything was professionally delivered and set up nicely. All the packing material was hauled away and they even helped me get my mattress on! I love the set. It's beautiful!
Pricepoint.
We're very pleased with the entertainment center. It's a beautiful piece of furniture that looks great in our family room. The delivery crew was wonderful, doing a great job putting the entertainment center together.
We looked at several furniture companies, comparing the various entertainment centers. We chose the Coleman Virginia Grey because of it's features and price.
I love shopping at Coleman's Furniture. The furniture is excellent, and the prices are reasonable. I have made several purchases this year and am satisfied with each. I highly recommend Coleman for your indoor and outdoor furniture needs.
I love the selections that are available and the pay options.
I always have a great experience when shopping at Coleman's! They have a great selection, and free shipping is ideal. I love it!
I purchased my desk from Coleman's last year, and I love it!
This is the first time I have bought big furniture online, Coleman has the best price and review, and the item was delivered on time without any problem.
One of the standout features of Coleman Furniture is that they offer free shipping on most items, which includes in-home delivery. This means that furniture is not just dropped at the curb but delivered and set up in the room of your choice. This service adds significant value, especially for large or heavy items.
The table is exactly as described and is a high quality item. Communication about delivery was timely & efficient and the delivery itself with setup was perfect.
I liked the quality of its furniture
Melissa was great, thanks for helping! The furniture we selected met our expectations. The notifications updates were very helpful. The delivery team was the best ever, good communications and handled everything with care, disposing of packaging.
On line search!
The experience was great, the couch is BEAUTIFUL but ever since we got it, we've had feathers just pop out of the couch nearly every day. We feel it poking us constantly and we have to pull them out all the time.
Desk arrived timely, just as expected! The delivery guys brought it into my office and assembled it very quickly.
Great Service from the very start. Ordering was easy. I had a couple of follow-up questions that were answered quickly. Delivery process was smooth and communicated well. Delivery crew was extremely professional and courteous. Very pleased with the entire process.
Product we were looking for. Price. Free delivery and assembly.
Bought the bedroom set for my granddaughters out of state. My daughter was so impressed by the delivery process, and quality and beauty of the bedroom set. I would purchase from Coleman's a thousand times over. COULD NOT BE HAPPIER!
Great deals and even better selection
From start to finish, experienced very user-friendly ordering, detailed delivery information and support. Communications were responded to in a very timely manner.
There was a delivery issue with the company making the delivery. Coleman Furniture resolved the issue very quickly and provided me a firm delivery date. Very satisfied with the result.
After much research, found the dining set only on the Coleman Furniture site.
Furniture was better than expected. I'm very happy with my purchase. The Customer service and delivery was excellent.
I read some good reviews online and decided to give it a try. I usually don't buy furniture online but I'm very well pleased with my Purchase.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello DeeDee
Thank you for sharing your feedback with us. While we're thrilled to hear that you're enjoying the furniture, we deeply regret the issues you experienced with our delivery service. What you described does not meet our standards, and we apologize for the inconvenience and damage caused during delivery.
We take these matters seriously and will address this with our delivery team to ensure that proper care and attention are given during all future deliveries. It's clear that more attention to detail was needed, and we will use your experience to improve our processes.
The Coleman Furniture team