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Coleman Furniture has a rating of 4.3 stars from 3,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and great experience. Coleman Furniture ranks 685th among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
11,961 reviews
Very difficult to browse merchandise. Also disappointing to have the prices fluctuate so much. I had to settle for a different chest because of a $600 price increase on the one I wanted. The increase took place over a period of less than a couple of days but still being advertised as "still on sale".
I believe you have good quality furniture.
Date of experience: January 29, 2025
We bought a dining table from Coleman furniture after shopping around for quite a while. We found they had the lowest prices and the best quality for what we wanted.
They delivered through a company that brought the table already built and set it up in our home for us. They even checked it and tightened bolts if needed. The table arrived in perfect condition.
Date of experience: January 26, 2025
I ordered a large tall man's 300 pound Oscar 3 cliner chair. The one I received is very short I'm 5 foot 4 and my feet hang over the end it is definitely not a tall man's chairThe one I received is very short I'm 5 foot 4 and my feet hang over the end it is definitely not a tall man's chair. I wrote a review before but received no reply so I presume there's nothing you can do for me. I am extremely disappointed to spend that much money and get something so much smaller. Reply requested
I talked to several people there and thought I was getting the large Oscar, Did not re hear anything back when I sent my unhappy note to them
Date of experience: January 28, 2025
Arrived on time white glove service was excellent workers did excellent job in assembly of entertainment center, great clean up. Entertainment Center is great furniture piece. Excellent customer service by Coleman furniture. Thank you, Anthony Plinio
Date of experience: January 29, 2025
I loved the shopping experience, the delivery was great. The only downer was the wait time. Also the digital hand holding could've been better (send more email updates) The CSRs that I did have conversations with were awesome!
The CSRs that I spoke with were really great! Very nice & professional.
I love the selection
Date of experience: January 28, 2025
Thank you to your entire team for their help during this ordering process! Christine Q and Mae both assisted me with a couple questions and I appreciated their quick and detailed responses.
I chose Coleman Furniture because I found the best deal for this specific table set including the chairs. I loved the deal I got with the extended Cyber Monday sale and I talked to one of my friends who works at Klaviyo, when I saw that you listed them as a partner on your website. He gave me a positive report and I had a great experience working with your customer support team as well. So excited to receive our order!
Date of experience: January 28, 2025
Item easily accessed and thoroughly described; photos were clear. Piece exactly as pictured; delivery was on time; professional and courteous staff. Would recommend Coleman and will return for future furniture needs!
Cyber monday ongoing sale; quality of merchandise and company appear excellent
Date of experience: January 23, 2025
Everything was beautiful & we already have it put together BUT there was no hardware for the bed so we had to buy some to go with it. Other than that, it's great!
Date of experience: January 29, 2025
Customer service was amazing! The furniture was delivered early and is great quality! I was so nervous about ordering online but will only use coleman's in the future
Date of experience: January 29, 2025
Very nice entertainment center- the white glove installation was fabulous! The installer overcame a problem and came up with a quick solution. Absolutely get the installation! Everyone who sees it wants to know where I got it. I learned about it from my sister who has one.
Date of experience: January 23, 2025
The ordering was a great experience. The two delivery men were very patient, kind and professional. They took their time to ensure the set-up was perfect and asked me to check ot out before they left. Not every delivery person is meticulous. These young men are definitely an asset to the Delivery Company.
Looking for Bookcase set for my Library.
Date of experience: January 24, 2025
Excellent and easy process.
I received my Bar Set from the Company, after about 7 weeks.
The delivery service personnel installed my Bar Set professionally, however there was a dent on the top piece of Bar and have been assured that piece will be changed.
Date of experience: January 24, 2025
The chairs I bought are very nice looking. However they are very hard when you sit on them. Almost like they have been overstuffed. I like them but I'm disappointed in how they feel when you sit.
Chris Wilcox
I purchased a very nice Italian leather couch several months ago. It’s very nice and comfortable to sit in.
Date of experience: February 5, 2025
Hello Christine,
Thank you for your feedback! We're glad you like the look of the chairs. The cushions may feel firm at first, but with regular use, they should soften over time for a more comfortable feel. If you have any concerns or need further assistance, please let us know—we’re happy to help!
The Coleman Furniture team
Customer service representative Mae T. Was very supportive, professional, and caring. She listened well and guided me well. Thank you, Mae.
She was awesome. Very helpful, attentive and kind
Saw your ads online and liked what I saw. Also spoke to a few friends who have purchased from Coleman and had a great experience. I am hoping and expecting nothing but the best.
Date of experience: January 27, 2025
From initially placing our order and completion of delivery, every contact made with Coleman was extremely positive. The bed is lovely and exceeded our expectations perfectly matching some existing furniture pieces.
Selection of a bed after being unable to find something in brick and mortar. After we purchased, I was pleased to know a close friend had also purchased furniture from Coleman and had been very satisfied.
Date of experience: January 3, 2025
Date of experience: December 3, 2024
Beautiful desk, solid and well-made. It was extremely well-packed, so no issues with any damage. Instructions were clear. Good price. The only negative was that it took about 5 weeks after ordering for the item to leave the warehouse. Coleman was excellent about notifying me when it was about to ship, and I was able to track the delivery.
I liked the look of the desk, good price, am hoping the quality is as good as it sounds (!), and free delivery
Date of experience: January 9, 2025
My new king bed matches my 15 year old queen bed perfectly. Delivery and assembly was good and professional (no dents on walls or bed). It did take a long time to be shipped (4-5 weeks) but I was told that in advance and I am very pleased overall.
Date of experience: December 30, 2024
You have a very easy to navigate website. I was able to compare products and features and make a purchase in just a few minutes.
The furniture arrived in perfect condition. The bedside tables were packed insanely well. The FedEx driver dropped the two boxes off in the driveway, and I moved them to the bedroom myself. They are a bit heavy.
You had what I needed.
Date of experience: January 4, 2025
Ordering online was very easy, We got good prices and quick delivery, everything went smoothly. I will say that the sofa smelled quite a bit like chemicals, It's probably fire $#*!ant or something that's required, but we had to air it out for about 3 weeks before wanting to bring it inside again.
Online ordering and configuring was easy, there were quite a few good reviews, and prices seemed good.
Date of experience: December 25, 2024
Shopping was easy. Information was professional. Sofa arrived sooner than expected. The sofa is not as comfortable as I expected. There are hard spots in it. This has nothing to do with my excellent experience with Coleman Furniture.
Customer service was knowledgeable and professional. Information was detailed and true to their word.
Price and availability.
Date of experience: December 28, 2024
Delivered on time,good quality!
The chairs came packed well in a box and the legs were easy to attach
You were recommended by a neighbor
Date of experience: January 28, 2025
The pillows need fluffing from time to time. Includes lock latch to join sections together. Turns out to be shorter than I thought it would be. I daughter loves it... so we're very pleased. Received within two weeks. Great Quality and modern look.
Great on-line picture views of product
Date of experience: December 23, 2024
I was nervous because we ordered our bedroom set online, and never seen in person. Our furniture was: first, delivered beautifully! Securely wrapped & brought into the room in perfect condition & very carefully. Second, it is sturdy and well made! We are very happy with our purchase
Regarding the price match prior to purchase. They were willing to help & were very prompt in replying!
We found them online, read reviews & they were able to price match a lower price we found online.
Date of experience: December 23, 2024
Some delay in shipping from the local warehouse in CA, after I had placed the order on the website (the tracking info they provided did show any activity for 3-4 days). It required a customer service contact to resolve. No other issues, I would definitely recommend.
Date of experience: December 16, 2024
Shipping took awhile but it was definitely worth the wait! The delivery men took such care of putting my sectionals together. Thank you for this wonderful experience!
Wide variety of selection to choose from and warranty.
Date of experience: January 21, 2025
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Mary,
Thank you for sharing your concerns with us! Upon review, we can confirm that we delivered the item you ordered, but we understand your concerns and want to address them promptly. To ensure we fully understand the issue, we’ve opened a case to investigate this matter further. Our team will be in touch with you shortly.
We value your feedback and hope we can serve your furniture needs again in the future!
The Coleman Furniture team