AliExpress

I have used aliexpress for years. Loved it. However I have just experienced a dispute and I am thinking I will never take the chance agsin. From the automated response I received they protect the seller. This seller is refusing to work with me... if the seller and I do not settle the dispute in 3 days all money goes to the seller and the dispute is cancelled. So a seller just has to refuse to compromise when sizes and colors are wrong... and they still get all the money and the buyer is left with three pair of unusable boots.

I ordered two pairs of shoes for my daughter in November for Christmas. They were dispatched separately but I was only given one tracking number. In mid January one pair arrived and the buyer marked off the order as being delivered. I uploaded a photo with the order number and the weight of the package and the value of one pair clearly printed and yet the dispute team said I did not have any evidence and awarded full payment for both pairs to the seller. The website is designed to frustrate you and prevent you from making a complaint. The Live Chat was also time consuming, frustrating and a wasted of time. All in all very bad service, none of the agreed time frames were adhered to and very dishonest business acumen. Buyer Beware!

I bought an iPhone 5s from that ali, I spent 365 euros, it came in good time, at least for China and was well packaged. I didn't use it immediately as I had no cover to protect it, after a week I started to use the phone and noticed that most of the time I had no cellular/network coverage. I messaged the seller to ask if they could help, I was told to restore the phone and I did so through iTunes, long story short the iPhone no longer works as it wont reactivate through the apple servers. And because I'm outside of the 15 day window to open a dispute, I am left with a very expensive brick.

I would not purchase anything costing more than 5 euro from this site

I ordered quite a bit of items. Took well over a month to get and they then blocked me from using my card asking to email them an ID and other items if I wish to order and use the same card again. HELLOO... Thats very rude and what the heck do they need my ID with personal info for? To scam or hack me? I think NOT. Just order with another card but DO NOT send them ID info.It is cheap China items you can buy on other sites without sending info. They have rude customer service as well.

The watch that I bought has gone and now it is neither working nor charging. The seller does not respond my messages and the customer service does not help as well. They only say we are here for you, we are behind of you and bla bla bla. They do not find a solution for this problem. I think from aliexpress do not buy anything that is valuable for you. For me 100 dollar is a good money and i will not buy anything from them that is exceeding 20 dollars. Shame of you aliexpress, you are not covering your customer.

Don't believe it when the site says "FREE RETURNS". After requesting a free return, they came back and stated there was nothing wrong with the product and therefor the return was denied. This back and forth of communication took a couple of weeks. When I stated that the product description clearly states it can be return the reply was that I was now past the 15 day return period, the case is resolved and closed! Will not purchase from them ever again.

DO NOT RISK IT!

I thought it was ok. I used it for years - I am a long time buyer, but beware!

I got scammed with goods worth $130. The seller sent goods worth 1/2 what I paid.
I lodged a dispute to no effect.
My only solution to get a refund was to send goods back at $42 postage.
Lodged tracking number in their internal system.
I have just been e-mailed that I failed to lodge the tracking number [I did].
They now notify me they will release ALL the funds to the scammer.
Now I am out $172.
You can't complain to AliExpress.
1. You can't reply to their e-mails.
2. You can't get any 'Help' despite the site looking like there are safety precautions. None of them work!
3. Their 'Forum' is down. Surprise, surprise.
4. I posted on their parent Alibaba Forum. It was removed in hours.
5. I found their HQ in Hong Kong and thought at last I had found an avenue to have my case heard. Not so the e-mail is a dud.

AliEpress leave no avenue for complaint - beware.

I have been having bad luck lately with this site. Crooked sellers, and scammers. I had a order from two sellers in the last two months that were "frozen" because of fake sellers. I am so depressed, I have to wait for a refund, and all my Christmas gifts i ordered for gifts are cancelled. They have no real people only a robot to talk to. I used to feel good about shopping here but lately its froze lost orderes and sellers selling broken products. I am really sad and descuraged instead of excited im sad. I just dont know who to trust here anymore.

Worst service I have ever received in my life! I'm a lace wig Queen and I've ordered from other vendors. But HALO is theeee worst I've ever come across. The order took forever then when it arrived it looked like a shaved dog! I sent it back (and paid for the shipping) now they claim they never received it, you should have seen the long address in China they have for returns The post office could not believe it! Now after two months I'm still fighting for my money, my bank has a dispute against now. Steer clear PLEASE! Not worth the hassle, and by all means do not believe all those paid reviews they have

As always, you get exactly what you pay for. If it seems too good to be true, then it is too good to be true. You won't get an iPhone 12 Pro Max for 150. Just like eBay, AliExpress has good sellers and bad sellers. Like eBay, there are seller ratings and number of sales each seller has made. It's up to you to decide who you will buy from... just like eBay. I choose the seller with high ratings and lots of sales. They are usually the ones who can be trusted to give you the better items. However, with the current aggressive anti-west climate in China, I haven't been buying anything from AliExpress. Why support those who hate you? Just my opinion. Feel free to do what you like.

I bought a 100% virgin hair on Ali express, when I got it did not took anything like the picture, I had ordered #4 and got #8, it was very frizzy and I have never used it. The seller will not refund my money. I do hair and make wigs few people for some I just order the wigs for them and there is no way I can treat people like this. She asked me to lie for her, give it a five star review, and tell everyone that the wig is good, for only 2/3rds of the cost of the wig.
This is the exact email she sent me

Hello dear
Please give us your paypal account, we will give you 1/3 refund frist, after you revise the feedback to five star and good comments, we will give other 2/3 refund. And you dont need send the wig back. Is that ok? Waiting for your reply! Thank you