AliExpress

I made a purchase using my credit card and got a security warning. They asked for me to send them information taking pictures of my credit card drivers license and statement which I did. I thought it was all approved and then when I didn't receive anything.

I found out the order was canceled and then I try to re-order it again and I have the same problem. Don't waste your time. And don't send them your credit card info. Who knows what they're going to do with that information. I've stopped my credit cards and requested new ones

They need to be shut down! This was the worst shopping experience I have ever had! I had used the site before so my credit card info was on file. I put bridesmaid hats in my shopping cart that were advertised free shipping... when I realized it was $100 for shipping and the free shipping was false advertisement, I did not confirm the purchase and decided against them. My account was charged $150. I messaged them a day later and they said that the hats were already on their way. I asked how to send them back and no response. When I filed a dispute with the company, the seller contacted me and begged me to cancel the dispute promising to send back all of my money and admitting that it was his fault. I sent all of those messages to the dispute person and it was determined that I lost the dispute. They also disabled my account so that I could not leave any feedback on the site. I am disgusted by this site and will be filing a dispute with my bank.

I ordered an item several months ago from this website and it go lost for some reason. I do not receive this item yet. It is time to close the sales because it has been too long. AliExpress gave me a three day period for me to deal with the delivery agent, USPS, to resolve this issue. I cannot get an answer from USPS and AliExpress said that they did all they can do so they released the purchase amount of money to the seller. I protested and asked why I am responsible their delivery issue. I order an item and all I need to do is wait for its delivery to my front door, period. If I do not receive the item, it is the seller's and AliExpress's responsibility, not mine. I receive no response at all and the sales is closed, i. E. I lost the money I paid for this purchase.

I used one or two times before, it was ok. But recently, when I tried to order something, after I placed the order and try to make payment with my credit card. I got an error message say "For security reason this process cannot be continued. To make sure your transaction is secure, please provide us with documentation by click My Appeal for further verification"

Then I clicked My Appeal, the speed was horrible, after wait and wait then I got error say
"Too many redirects occurred trying to open " blur blur.

As I was use google chrome, then I switched to Apple Safari, same issue.

Then, I tried Firefox, Finally it opened a website ask me to upload:
1: copy of my ID
2: photo of the credit card I used
3: bank statement of the credit card

No $#*!ing way I can give out those info to a online shop. Who the hell they think they are.

If they just want to verify genuine customer, why the they don't check order history or use paypal.

Never use them again

Larry

Shop******* Store is a sham. Placed an order on 3/30/20. Was informed they would ship it from a warehouse in Coppell, TX which is less than 30 miles from my home & if I paid with the order I would receive it in 4 to 7 days. I paid with the order. To further the deception they advised the USPS to expect a package & got a tracking number. On 4/15/20 they sent an email saying they had shipped it & I would get it in 4 to 7 days. One month has now passed & the only response I can get from them is "please wait in patience your package will arrive soon." That is all I get no matter what question I ask or what statement I make. Very dishonest.

I have been after a refund for a month now and still trying to receive it. Be careful with this site, they keep promising and they reassure that you will receive a refund but they keep saying you will receive it. I give up... they can keep the money... won't be shopping with them anymore. I belong to Wish and they are a lot better with their customer service... Customers, switch to wish as they have customer reps that can do things... on this site... they can't do anything... the worse site ever.

AliExpress order number
**************
DISHONEST THIEVES
PURCHASED A PRINTER $300 didn't work, provided 8 videos of proof via 13 emails and still no refund. Contacted customer care 6 times who promised to sort this out and still no response and still no response to my 27 emails.
SUPPLIER - WainNian Hero Professional Printers - sell you handheld printers that do not work. Pretend to troubleshoot until the refund time is up.
LYING THIEVES.
UPDATE 30th May Email sent back to me dated 30th advised that I have provided any evidence - even though I had provided over 10 more emails with video evidence. So now they have stated that they have closed the case. THIS IS DISGUSTING SERVICE FROM ALIEXPRESS. REFUND MY MONEY!

11 orders

10 problems

Orders arrive broken, not as described, or simply don't arrive at all. Customer service and warranty do not exist. Some sellers do go as far as mocking the customer and instead spam your inbox with more tat.

Don't buy from AliExpress otherwise you will be sorry
Ordered Drone for my child and Its was showing hold by custom after a while. With no help from seller I opened A case at AliExpress which resulted In seller favor making me wait for over 1 Month They told me to contact the customs and i did, they could not find any information by the given Tracking number. Even I did told them, That i did not see any evidence from seller and i m the only one who had to proof everything. I had paid for custom like AliExpress charge at the checkout. I lost 890 Turkish lira and child is still waiting not knowing the situation. Buying is easy from AliExpress, When item did not send or come to you. You want be able to do anything

I have uploaded couple pictures of conversation

China! What is this dictatorship? If you delete the app, they reduce your points as an AliExpress member. In General: Very bad app, very slow delivery, I ordered 2 things, got one after 75 days, the other one I didn't get, terrible app. America will remain superior to China. Amazon will remain superior to Ali Express

I really am very disappointed with Ali express. Or I make many purchases per month online, and the other websites help me to solve the cases of claims easily, but Alie express almost never solves the claims in favor of the client so I lost a lot of money. Being aware that the product was returned and delivered to the seller did not hear my complaints and I did not even receive a response from the customer service and sellers who know that Ali Express does not care about having the customer as they take advantage and keep the money and the product. Sometimes I keep buying because I do not find what I need in another place but with the worry and begging that the purchase does not present inconvenience. It's a shame.

My order was never received was told by my local post office that it had not been Transferred from the local carrier in Compton California Ali express refused to reship or refund the money for it. Ali express pretty much said that because it got to the USA it was no longer their problem. Horrible service from Ali express.