AliExpress

Bought what I thought would be an Imax B6AC RC battery charger. The AC indicates that it can be used on household power. Received the item today (9/13/23 a day late), and it is a Imax B6. Strictly 12V, and the cheapest leads you can imagine. After that it just goes down hill. I'll never buy from this outfit again.

This Is a crooked company I dealt with them and bought several hundreds of dollars of merchandise to sell. Then all of sudden things stop coming It's being processed a little of this a lirtle of that. I did not worry they are a third party holding monies before the overseas merchants are paid. When I added up things that were missing I am out of over $500.00 plus of stuff that Aliexpress paid merchants yet I never received any merchadise God bless them he will deal with you I promise.

I placed many oders with them but as soon as a package went missing they told me to check my post office. The tracking plainly read it never even teached my city. When I disputed they declined the dispute and I was out the money. Order at your own risk!

I gave 2 stars simply because the log in and the ordering process is straightforward. But when I get to the "confirm your order" page all I get is a screenfull of grey boxes that I think appear to be trying to refresh. This will continue for as long as I stay there with no way forward.
This makes Aliexpress totally useless in practice.
"Help" is of course no help at all, but admittedly that is normal.
And forget about "Eva" it is just a different route to help.
There is of course no visible way of communicating with the company.
Forget it.
Tony Jaques

OMG. I have never had such a miserable experience returning something. The seller sent me the wrong item. I returned it. The seller got it. I received a partial refund. Wait what? Why not full refund? Why not shipping? Why not return shipping? I don't have the product. The seller made the mistake. I opened a dispute. They said it was closed and satisfied at partial refund, so I appealed. Months went by, so I followed up. There was no appeal record. Wait, What?! So I appealed again and the chat said she'd fix it, but gave no case number. Miserable Experience.

I have made purchases from Ali express before, although the wait times can be a little long, it is to be expected since most items are from overseas. This particular order process has been ridiculous! I made an order in late SEPTEMBER. I have not received the item and its JANUARY. WTH?! Between numerous emails with the seller, poor English language communication from Ali express customer service, I am living a refund nightmare. At this point, I give up, I just know to NEVER shop here again. How is it that a company is quick to take your money but not to give it back when a problem arises! BS!

Up until a few months ago, things were going well with aliexpress. I had the odd problem, and I filed a few disputes as needed. They always turned out favourably. Last few months, I've had to file several disputes. At least two, the seller never responded (during the dispute, or trying to resolve the problem prior to the dispute) and they ruled against me.

Next dispute: They want me to pay return shipping ($15) for an item that was $4, and functionally not as described.

Next dispute: Mobile phone; seller sent a different model than advertised, and it's locked with a pin. They want me to pay return shipping ($30+) to get a full refund.

At least one dispute did go well, and I was due a full refund. They refunded less than half the amount due. I had to waste a couple of hours with their useless "customer support" chat to get the rest of the money refunded.

Prior to a few months ago, I was overall happy with the site. Now, it's just a scam.

I asked about my parcel. They do not reply exactly. They are talking else.? I write them four times and they are talking else. They have become hopeless service now. My one product got defect. Now they say when it was despatched it was fine. I need to pay extra for another shipment?