So when it comes to aliexpress yeah what your wanting my be cheap but also keep in mind your ganna get ripped off and wont see the money again it will be a denied dispute or they will say you got it delivered when that even never happend especially when you have home security cams up and run 24/7 7days a week so thats what happend to my wife and I losing roughly 200 dollars to this site so be carful and never buy from this site as it will do you no good ordering here because its a scam and it will be shut down. One star for ripping me off pretty good
Do not order from aliexpress- they don't have a warranty or refund you if its a larger amount. Return shipping is not an option due to cost. I have never had a problem with DH Gate use them instead
I purchased a 'new' Samsung Galaxy A3 from Aliexpress. The phone failed on the first software auto update the day after delivery. I sent the phone to Samsung UK for repair and Samsung advised that the phone was a fake. A copy of their report was sent to Alliexpress for proof. Aliexpress agreed to refund my purchase price and return delivery cost if I returned the phone using registered mail.
Upon receipt of the returned phone Alliexpress did not refund the full purchase price nor any of the delivery cost. By the time all of this was completed the opportunity to leave negative feedback on their website had been withdrawn. I have repeatedly tried contacting Alliexpress for a solution but they do not answer any of my messages. To suggest that they are no different to Ebay or Amazon is a joke. You have been warned DO NOT USE THEM.
STAY AWAY! The site glitched and forced me to pay for a second item identical to the first and when i asked to cancel the second one, they rejected the cancellation and sent it anyway. Plus, it took forever to process.
I'm a diamond level shopper in aliexpress. And it is Good to buy chinese miscellaneous stuff, but awfull to buy celular phones. Most of them come with fake roms with no OTA, even when the seller claims that it has. The disputes for this situations are not supported by aliexpress that compactuates with these scams.
I ordered different parts for my car i september 2015. I waited for A long time to recive the parts. I still haven't Got the last part. And Them Will not return my money.
They also send the parts in different packages. So I payed A lot of money for Transportation.
I Can not renommeet this Company to anyone!
Hi i have just taken receipt of this item and i must say i am very pleased with the overall design and quality of the build, the unit i received does not have a door to access the battery this is one of the reasons i purchased this unit, but on that i am very pleased with the item and happy with my purchase, also i only had a 64gb USB drive at hand and that worked fine and the sound quality is very good too with crisp highs and also a good bass.
I have been palce number of orders on this site and very happy about the quility and affordable price. Their even sent me a little braslet with love symbol, complimentary, it was very nice. Thank you for kindness. I will highly recomended to other people to shop on this site.
USA
AliExpress is not reliable company as far as customer care concern. They care only until customer pays for item but then after is hard to claim refund or dispute anything because they do not investigate the issue, taking arbitrary decision and blocking customer from further communication. To my standard they are another scambags. I have recently ordered mini cameras which supposed to be 4K 1080P but movieclips of these cameras are not even standard definitions. When i wanted refund they arbitrary rejected my claim on base that I did not provided sufficient evidence. I decided not to deal with these scambags anymore.
I love buying from Aliexpress. To get the last star, there need to be a bigger security in terms of refunding which can be a little tricky. My last purchase was a replica Omega Seamaster. You can see pics and read about it here:
http://mychinabargains.com/2015/01/09/replica-omega-seamaster-aliexpress/
When you know how to navigate on Aliexpress, I think it is the best and cheapes platform there is.
Best regards
With anything, you will get the good and the bad. The problem is that there is NO CUSTOMER SERVICE. Not even a little bit. If things go wrong (as they sometimes do) you will be left with no recourse and no one (but the person that you have a problem with) to deal with it. It is a shame. I just started using this site to purchase a few things and now I will never touch it again due to one individual.
Don't dven order hair from BEQUEEN HSIR PRODUCTS. YOU will not get the hair as mentioned. They will tell you to do this n that & not want to refund you even half of your money. They will tell you to take away the bad. Review n leave a good one. They care more about lying to their consumers. The hair I got looked old. The curl pattern waSnt there. It was so frizzy. And they didn't care! Don't risk it. What the hell will I do with 30$ when I spend 120?
I have had some good luck on AliExpress with small cheap items and some bad, my experience with each seller has been mixed. Dont let them fool you there is no real return policy, no real refund policy, and no real complaint recourse for dispute. Also caution, the seller can reject your request to cancel an order and ship it anyways so be extra careful that what you need isnt time sensitive or necessary (a pair of shoes didnt ship for a week, when I cancelled the order they rejected it and shipped but I havent seen the shoes yet so I will be every surprised if they actually come. Shipping is terrible, I am in Canada the best I have ever gotten is 6 weeks, other items take longer, and a few just have never showed up at all. My patience with AliExpress is running out as I am sure if I accounted for all my lost stuff my deals wouldnt be as good as I think.
I spent the better part of 4hrs shopping, then trying to confirm my order only to have It cancelled time and time again by the site telling me that all my products can't be shipped to Canada. It clearly states on all the products I'm trying to purchase that the shipping Is free to Canada. I tried upping the shipping to fed ex and It still says they can't be shipped to Canada. Fnck these idiots.
I purchased a light bar from AliExpress(which is a LED light which goes on top of a radio control model,
I excitedly opened my parcel only to find that out of the 14 silver screws that held the item together 5 screws were missing, i opened a dispute to get a refund, this is the answer i received from the seller,{ I apologize for the problem, could you order the 5 screws yourself & i would like to give you $1 discount on your order as compensation and could you please close the dispute, do you think this is ok}the light already cost me $16.75 & they want me to buy my own screws for $1 compensation!
The name of the shop is HoneyYami store so stay away from this shop on aliExpress, in my pictures i've added you can clearly see the screws are missing
I also ordered and payed for my order. I never got it and the sender got it back. Now they offered only a partial refund. What the hell did I pay for? For something I never got?
The website tells me if I do not recieve the order, I will get a full refund. That is a lie!
Unfortunatly the Aliexpress Case Management Team does not want to respond to my question.
Really bad site... Unprofessional sellers, poor communicstion, cheap and nasty products...
I've purchased 3 portable hard drives from different sellers, 1st arrived safely packaged all good. 2nd and 3rd (from different sellers) both where sent in bubble wrap envelope... SURPRISE they both arrived damaged and the sellers think that it is OK to post items this way...
Thursday I received 3 orders and only one was correct, cheap and nssty but it was what I ordered... 2nd parcel should have been 4 items but only 3 items where sent... 3rd parcel was for ladies T-shirt, received boys pants, seller not replying to message
Despite there is a complain center and aliexpress mediates in the conficts with sellers, practically compells you to return the items in order to get back your money. Also, in case of defective items, Mediation of Aliexpress is very problematic, compelling you to demonstrate with evidences the item's defects. Sometimes, this is impossible to demonstrate, by instance, if you have buyed apparently a stereophonic device but the seller have sent a monophonic device (scam). So, better buy in other internet shops, like gearbest, banggood, ebay... forget Aliexpress
My order arrived damaged on August 8th. I followed the instructions and requested a refund that day. They said it was being processed. August 12th it was completed and should be in my account in 2-5 days. It is September 14th and still NO refund!
I submitted photos when I requested refund!
I live in Cape Town, South Africa. I placed an order online with AliExpress. The online shop is Merry Future Store, but I never ever got my order. I requested a refund, but supplier (Merry Future Store), refused to refund and just kept saying thank you as if I received my order and was happy. AliExpress and Merry Future Store is an absolute SCAM! My order number is **************
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.
AliExpress has a rating of 2 stars from 8,020 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.