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AliExpress

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Arizona
1 review
0 helpful votes
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Got ripped off
July 23, 2021

So when it comes to aliexpress yeah what your wanting my be cheap but also keep in mind your ganna get ripped off and wont see the money again it will be a denied dispute or they will say you got it delivered when that even never happend especially when you have home security cams up and run 24/7 7days a week so thats what happend to my wife and I losing roughly 200 dollars to this site so be carful and never buy from this site as it will do you no good ordering here because its a scam and it will be shut down. One star for ripping me off pretty good

Date of experience: July 23, 2021
Arizona
1 review
3 helpful votes
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Do not order from aliexpress- they don't have a warranty or refund you if its a larger amount. Return shipping is not an option due to cost. I have never had a problem with DH Gate use them instead

Date of experience: January 16, 2019
France
1 review
2 helpful votes
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I purchased a 'new' Samsung Galaxy A3 from Aliexpress. The phone failed on the first software auto update the day after delivery. I sent the phone to Samsung UK for repair and Samsung advised that the phone was a fake. A copy of their report was sent to Alliexpress for proof. Aliexpress agreed to refund my purchase price and return delivery cost if I returned the phone using registered mail.
Upon receipt of the returned phone Alliexpress did not refund the full purchase price nor any of the delivery cost. By the time all of this was completed the opportunity to leave negative feedback on their website had been withdrawn. I have repeatedly tried contacting Alliexpress for a solution but they do not answer any of my messages. To suggest that they are no different to Ebay or Amazon is a joke. You have been warned DO NOT USE THEM.

Date of experience: June 22, 2019
Louisiana
1 review
5 helpful votes
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STAY AWAY!
December 15, 2014

STAY AWAY! The site glitched and forced me to pay for a second item identical to the first and when i asked to cancel the second one, they rejected the cancellation and sent it anyway. Plus, it took forever to process.

Date of experience: December 15, 2014
Portugal
1 review
0 helpful votes
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I'm a diamond level shopper in aliexpress. And it is Good to buy chinese miscellaneous stuff, but awfull to buy celular phones. Most of them come with fake roms with no OTA, even when the seller claims that it has. The disputes for this situations are not supported by aliexpress that compactuates with these scams.

Date of experience: September 15, 2018
Sweden
42 reviews
536 helpful votes
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Worst ever!
January 11, 2016

I ordered different parts for my car i september 2015. I waited for A long time to recive the parts. I still haven't Got the last part. And Them Will not return my money.
They also send the parts in different packages. So I payed A lot of money for Transportation.
I Can not renommeet this Company to anyone!

Date of experience: January 11, 2016
Spain
1 review
0 helpful votes
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Pleasing and surprised
October 23, 2018

Hi i have just taken receipt of this item and i must say i am very pleased with the overall design and quality of the build, the unit i received does not have a door to access the battery this is one of the reasons i purchased this unit, but on that i am very pleased with the item and happy with my purchase, also i only had a 64gb USB drive at hand and that worked fine and the sound quality is very good too with crisp highs and also a good bass.

Date of experience: October 23, 2018
Illinois
1 review
1 helpful vote
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I have been palce number of orders on this site and very happy about the quility and affordable price. Their even sent me a little braslet with love symbol, complimentary, it was very nice. Thank you for kindness. I will highly recomended to other people to shop on this site.
USA

Date of experience: August 5, 2016
Australia
1 review
0 helpful votes
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Customers care
July 18, 2022

AliExpress is not reliable company as far as customer care concern. They care only until customer pays for item but then after is hard to claim refund or dispute anything because they do not investigate the issue, taking arbitrary decision and blocking customer from further communication. To my standard they are another scambags. I have recently ordered mini cameras which supposed to be 4K 1080P but movieclips of these cameras are not even standard definitions. When i wanted refund they arbitrary rejected my claim on base that I did not provided sufficient evidence. I decided not to deal with these scambags anymore.

Date of experience: July 18, 2022
Denmark
1 review
1 helpful vote
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I love buying from Aliexpress. To get the last star, there need to be a bigger security in terms of refunding which can be a little tricky. My last purchase was a replica Omega Seamaster. You can see pics and read about it here:
http://mychinabargains.com/2015/01/09/replica-omega-seamaster-aliexpress/
When you know how to navigate on Aliexpress, I think it is the best and cheapes platform there is.

Best regards

Date of experience: January 18, 2015
Canada
1 review
1 helpful vote
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With anything, you will get the good and the bad. The problem is that there is NO CUSTOMER SERVICE. Not even a little bit. If things go wrong (as they sometimes do) you will be left with no recourse and no one (but the person that you have a problem with) to deal with it. It is a shame. I just started using this site to purchase a few things and now I will never touch it again due to one individual.

Date of experience: December 30, 2013
Canada
1 review
6 helpful votes
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Don't dven order hair from BEQUEEN HSIR PRODUCTS. YOU will not get the hair as mentioned. They will tell you to do this n that & not want to refund you even half of your money. They will tell you to take away the bad. Review n leave a good one. They care more about lying to their consumers. The hair I got looked old. The curl pattern waSnt there. It was so frizzy. And they didn't care! Don't risk it. What the hell will I do with 30$ when I spend 120?

Date of experience: September 29, 2015
Canada
1 review
3 helpful votes
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I have had some good luck on AliExpress with small cheap items and some bad, my experience with each seller has been mixed. Dont let them fool you there is no real return policy, no real refund policy, and no real complaint recourse for dispute. Also caution, the seller can reject your request to cancel an order and ship it anyways so be extra careful that what you need isnt time sensitive or necessary (a pair of shoes didnt ship for a week, when I cancelled the order they rejected it and shipped but I havent seen the shoes yet so I will be every surprised if they actually come. Shipping is terrible, I am in Canada the best I have ever gotten is 6 weeks, other items take longer, and a few just have never showed up at all. My patience with AliExpress is running out as I am sure if I accounted for all my lost stuff my deals wouldnt be as good as I think.

Date of experience: November 19, 2017
Canada
1 review
7 helpful votes
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I spent the better part of 4hrs shopping, then trying to confirm my order only to have It cancelled time and time again by the site telling me that all my products can't be shipped to Canada. It clearly states on all the products I'm trying to purchase that the shipping Is free to Canada. I tried upping the shipping to fed ex and It still says they can't be shipped to Canada. Fnck these idiots.

Date of experience: November 7, 2014
GB
1 review
5 helpful votes
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FLABERGASTED
January 18, 2018

I purchased a light bar from AliExpress(which is a LED light which goes on top of a radio control model,
I excitedly opened my parcel only to find that out of the 14 silver screws that held the item together 5 screws were missing, i opened a dispute to get a refund, this is the answer i received from the seller,{ I apologize for the problem, could you order the 5 screws yourself & i would like to give you $1 discount on your order as compensation and could you please close the dispute, do you think this is ok}the light already cost me $16.75 & they want me to buy my own screws for $1 compensation!
The name of the shop is HoneyYami store so stay away from this shop on aliExpress, in my pictures i've added you can clearly see the screws are missing

Date of experience: January 18, 2018
Netherlands
1 review
8 helpful votes
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Awful!
April 12, 2018

I also ordered and payed for my order. I never got it and the sender got it back. Now they offered only a partial refund. What the hell did I pay for? For something I never got?
The website tells me if I do not recieve the order, I will get a full refund. That is a lie!
Unfortunatly the Aliexpress Case Management Team does not want to respond to my question.

Date of experience: April 12, 2018
Australia
1 review
9 helpful votes
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Really bad site...
October 14, 2014

Really bad site... Unprofessional sellers, poor communicstion, cheap and nasty products...

I've purchased 3 portable hard drives from different sellers, 1st arrived safely packaged all good. 2nd and 3rd (from different sellers) both where sent in bubble wrap envelope... SURPRISE they both arrived damaged and the sellers think that it is OK to post items this way...

Thursday I received 3 orders and only one was correct, cheap and nssty but it was what I ordered... 2nd parcel should have been 4 items but only 3 items where sent... 3rd parcel was for ladies T-shirt, received boys pants, seller not replying to message

Date of experience: October 14, 2014
Spain
1 review
5 helpful votes
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Scamexpress... at all
February 16, 2017

Despite there is a complain center and aliexpress mediates in the conficts with sellers, practically compells you to return the items in order to get back your money. Also, in case of defective items, Mediation of Aliexpress is very problematic, compelling you to demonstrate with evidences the item's defects. Sometimes, this is impossible to demonstrate, by instance, if you have buyed apparently a stereophonic device but the seller have sent a monophonic device (scam). So, better buy in other internet shops, like gearbest, banggood, ebay... forget Aliexpress

Date of experience: February 16, 2017
Canada
1 review
0 helpful votes
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Order came damaged
September 14, 2023

My order arrived damaged on August 8th. I followed the instructions and requested a refund that day. They said it was being processed. August 12th it was completed and should be in my account in 2-5 days. It is September 14th and still NO refund!
I submitted photos when I requested refund!

Date of experience: September 14, 2023
South Africa
1 review
0 helpful votes
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I never got my product - SCAM
October 22, 2023

I live in Cape Town, South Africa. I placed an order online with AliExpress. The online shop is Merry Future Store, but I never ever got my order. I requested a refund, but supplier (Merry Future Store), refused to refund and just kept saying thank you as if I received my order and was happy. AliExpress and Merry Future Store is an absolute SCAM! My order number is **************

Date of experience: October 22, 2023

Overview

AliExpress has a rating of 2 stars from 8,020 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,615
value
1,518
shipping
1,558
returns
1,398
quality
1,459
This company responds to reviews on average within 3 days
+1730