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AliExpress

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Georgia
1 review
3 helpful votes
Follow Matthew F.
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I ordered 5 2XL cotton khaki shirts from the ProPro store of mainland China through Aliexpress. The shirts are brown, the material is a poly-blend, and although they are labeled 2XL which is a 50 inch chest they are more like a 38 inch chest. Even with photos supplied Aliexpress sides with the seller. And by coincidence my credit card was hacked soon after making the transaction. The attached photos show an XL shirt in blue compared to their 2XL shirt in brown AKA khaki

Date of experience: March 25, 2016
Canada
7 reviews
6 helpful votes
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Have fun shop
August 7, 2015

DONT BUY FROM THIS SHOP. THIS IS A SCAMMER. HE MADE IT IMPOSSIBLE TO GET MY MONEY BACK BY SETTING UP HIS SHOP IN A WAY THAT WE CAN NOT EVEN REQUEST A REFUND. NO OPEN DISPUTE OPTION. FINANCIAL SAID PAYMENT RECEIVED BUT BUYER REFUSED TO REFUND ME OR EVEN OPEN A DISPUTE. THIEF, FRAUDSTER AND DISHONEST BUSINESS ETHIC.

Date of experience: August 7, 2015
Poland
1 review
10 helpful votes
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BE CAREFULL YOU MAY REGRET
April 9, 2019

Based on my recent shoping experience ( dispute) I consider shoping very unsafe. Costumer service members do not use logic to solve problem. It is vey difficult to solve problem with dishonest seller. My expectations was resonable and I solve this kind of problems very quickly shopping on Allegro.pl. Acting that way you support conmen which is againt the law.

Date of experience: April 9, 2019
Canada
1 review
2 helpful votes
Follow Stephane L.
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I ordered 3 things but everything I ordered was not fonctional or very different looking.

Jsut look at the picture to see the difference between what was needed and what I received. The touch screen for Xiaomi Redmi note 4 missing important parts so usless.

I ordered 3 things but everything I ordered was not fonctional or very different looking.

Jsut look at the picture to see the difference between what was needed and what I received. The touch screen for Xiaomi Redmi note 4 missing important parts so usless.

I ordered 3 things but everything I ordered was not fonctional or very different looking.

Jsut look at the picture to see the difference between what was needed and what I received. The touch screen for Xiaomi Redmi note 4 missing important parts so usless.

Date of experience: February 23, 2018
Missouri
4 reviews
6 helpful votes
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Costume jewelry
August 3, 2015

If you like costume jewelry go to this site. In China You wont believe the pricesI have bought rings, necklaces, earings, some little girl things. It works like paypal works. The suppliers don't get paid until you get your item and its what you ordered. I don't buy clothing because there for TINY ladies. X X large is like an 8 or 10. This is all I have ordered so I don't know about other items. But the jewelry is like what you get from Kohls, Macys & Pennys. Prices like 1 to 2 dollars. Neat rings

Date of experience: August 2, 2015
Ohio
1 review
0 helpful votes
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I ordered six or seven products from AliExpress a few months ago. If you have an issue they really don't stand behind you. I ordered a cell phone that when I received it did not match the specs that were listed in fact it ended up being nothing like the specs that were listed in AliExpress would not step in to help. The seller is selling fraudulent phones that do not have the capacity for what he is saying they do. So I'm out $140 on that. Another issue I was shipped a product that was missing apart it's next to impossible to deal overseas with these types of issues because they want the whole product back and ended up not being able to ship it back but ended up accepting a 50% off refund but I can't find the part so the product is absolutely useless to me.
So all in all I've been out more than $220 on their site I would not have had these issues with amazon. I'd recommend that you stick with local US sellers because there's just too much fraud and it's too difficult to do exchanges and returns! And there's virtually no customer service at AliExpress everything is an email of which you get no response or it's intermittent I had to contact them 10 or 12 times over the same issue. Just avoid it it's not worth your time or headache!

Date of experience: June 29, 2022
Florida
1 review
0 helpful votes
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Aliexpress is good if you are buying hair but for clothes they are horrible i ordered three items on the 25th of september and today is the 15th of october my items are still not here, they delayed my shipment because of a chinese holiday that they informed me about after i paid and asked them why my items hasn't shipped yet you wont recieve your item until a month later which is horrible if the seller has on the site ships out within 30 days your item wont be shipped out until three to fours weeks later they are not fast at all i wouldnt reccommend

Date of experience: October 15, 2013
Canada
1 review
3 helpful votes
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I have shopped from Aliexpress.com and it is a hit and miss. You have to know that this site is like a big mall with hundreds of shops some are good some are bad. I have a complaint against a particular vendor: http://www.aliexpress.com/store/contactinfo/*******.html
Do not buy anything from this store. They are fraud and you will not receive anything from them. I will file a claim with Visa and Paypall, because with aliexpress dispute I reached nowhere! Do not buy from this shop. Nior Jun is the "person" who is the contact and I guess the thief..

Date of experience: April 19, 2016
Germany
1 review
5 helpful votes
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I buy online a lot. After seeing that AliExpress promoted international shipping - I ordered about 30 items in August 2016 to be delivered to me in Berlin, Germany. Only 3 arrived. I was told to wait long after delivery times posted came / went - giving the missing items until December to show up. In December, I complained and started asking for refunds - with proof in the tracking showing the items never were even allowed in Germany and were returned to the sellers. So does AliExpress return the money for the all items I never received? No. Instead, they terminated my account so that I could no longer even be able to make a claim for refunds. They sited a policy that said nothing specifically other than accounts can be terminated on their whim / will - and I did nothing but ask for refunds for items never received - which was backed up by the tracking info on the site itself. AliExpress may not have customs issues elsewhere - but it certainly should never falsely claim they can ship to (thus sell to) German buyers. I have never experienced such a scam website before. Never buy from AliExpress - they are a scam. I will now be taking this situation to my credit card company. I will also be writing posts about my experience in as many places as I can this weekend to try to help other avoid losing their money like I did. This is the first time I ever bought anything that was not delivered - let alone approx 27 items that were not delivered.

Date of experience: December 9, 2016
Florida
2 reviews
3 helpful votes
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Scam
April 15, 2016

I ordered 5 keychains from Bonsny on Alexpress.
I received the package open and nothing in it. Notified seller and he said he would resend to me. I filed a dispute and was denied. This site is a scam and I am out 18.00 US. DO NOT ORDER FROM THEM! You are throwing your money away!

Date of experience: April 15, 2016
Louisiana
1 review
0 helpful votes
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I ordered a sweatshirt on December 20th says it's in Shanghai China can anybody tell me how long they waited to receive their package if they did receive it and how was the product I'm a little nervous I ordered my daughter an extra small sweatshirt and she's 13 years old I don't know if it's going to fit her or not thank you

Date of experience: December 29, 2018
Israel
1 review
0 helpful votes
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Exellent shop
November 3, 2019

Everything I need, I only buy on this site. I have been using it for several years. If there were controversial issues, the administration of the platform always decided in my favor..

Date of experience: November 3, 2019
Canada
3 reviews
6 helpful votes
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Great so far
May 30, 2020

Ive made many purchases... never had a problem other than long shipping times (which is expected in most cases). Refunds and mediation also was never a problem... credit card info seems safe

Date of experience: May 30, 2020
Netherlands
1 review
0 helpful votes
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Very good store
September 22, 2018

Ships fast and their doll hair is excellent. Wish it would come in even more colours since I love it this much, but their silky hair can actually be dyed very easily

Date of experience: September 22, 2018
Canada
1 review
4 helpful votes
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I haven't receive my cell phone until today stupid service I just recommend people not to order from them or if they want first i wish you guys to see those comments!

Date of experience: April 6, 2018
Canada
1 review
5 helpful votes
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Worst online company ever
February 10, 2017

Still waiting for 5 items to be delivered for 3 months now. After much complaining and disputes raised they've now banned me. I've reported them to consumer trading. Seriously AVOID these scammers

Date of experience: February 10, 2017
Australia
1 review
6 helpful votes
Follow Mark B.
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AliExpress is a great site to purchase items you cannot buy locally, or at a cheaper price. BUT, you have to spend some time looking at the customer reviews and photos to make sure you don't get a low quality product. If a price looks to good to be true, double-check the reviews and try purchase items with mostly 5 star customer ratings. I bought an official Xiaomi robot vacuum from AliExpress far cheaper than other websites; works great. Looking at Anime figurines, the majority are fakes made in China, as admitted on the page, but people are happy buying an inferior copy for half the price. Do your research and you will get great bargains. I've purchased about 40 items so far, and only one item I was disappointed with. Of two refunds I received, one was because the item had not arrived within the time limit but eventually did. The other product was a laptop which was advertised as free shipping, but then the seller sent me a message saying there is a chance I may have to pay a customs fee. So I tried to cancel the order but the seller refused, so I spoke to an AliExpress employee via the support chat, and he got the seller to cancel my order an hour later. This websites overall AliExpress score reflects customers who have had problems with AliExpress, whereas the majority of AliExpress customers are happy with their purchase and have no problems.

Date of experience: March 10, 2018
Texas
1 review
0 helpful votes
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Worst I have experience
August 6, 2023

The product quality is too low. Do not trust them when they advertise your money back if you are not satisfied

I recommend not buy anything from them

Date of experience: August 6, 2023
Nevada
1 review
0 helpful votes
Follow Kourosh G.
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BUYER BEWARE! RIP OFFS and DENYING REGUNDS
October 11, 2023

There are many merchants who sell through Aliexpress and use alibaba and Aliexpress as a shield to sell counterfeit, faulty and defective products without any fear of getting caught or ever having to refund anyone. These bad actors will advertise their items through Alibaba and Alibabaexpress at very low prices, but what you receive is a non working or counterfeit product, If you decide to return the items, you will have to pay for shipping upwards of $50 and up, however, the address you have to send it to is a PO BOX address and most US carriers ( USPS, UPS, FEDEX) will not deliver to a PO Box. This address is used so your item will never make it back to the seller and you will get a bill from any US carrier for import tax which is in my case $176.00. So in summary, you'll be out the money you paid for the items plus a big import fee imposed by the Chinese government, as well as return shipping charges of anywhere from$50 and up. My ordeal is very common and " CAVEAT EMPTOR"

Date of experience: October 11, 2023
Canada
2 reviews
0 helpful votes
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No issues here
December 12, 2022

All of my 20 or so shopping experiences have been very good thus far. Fast shipping (Canada), good quality, customer support excellent, returns fast and easy.

Date of experience: December 10, 2022

Overview

AliExpress has a rating of 2 stars from 8,019 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,615
value
1,518
shipping
1,558
returns
1,398
quality
1,459
This company responds to reviews on average within 3 days
+1730