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AliExpress

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Singapore
1 review
4 helpful votes
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I have been a puer tea drinker for the past 5 years for health reason.
My first order of this puer tea "Royal puer tea, very old loose puer tea, 1997 year old puer tea" as described from a Scarlet Yang of Wooyearsten Tea Co. Ltd and it arrived within the timeframe and the product was as described i. E. Puer Tea.
I placed another order for 2 kg. of the above puer tea from her and she sent me 2 kg of "Chinese Ming Tea" instead. I disputed the product as it was not Puer Tea. She claimed that "Chinese Ming Tea" is puer tea. I opened the packets and found that it was not Puer Tea but a form of loose Chinese Tea.
I escalated the dispute to Ali/Express's Management Team and it concluded the dispute to the seller's favour. I lost US$70.00.
The Management Team is not qualified to meadiate in the dispute as it does not know the difference between Puer and "Chinese Ming Tea".
However, there are still honest puer tea suppliers in Ali/express. I hope they will still maintain their honesty.

Date of experience: October 6, 2014
Utah
1 review
1 helpful vote
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This is my first time purchasing items this AliExpress. I ordered bust cream on the jar for $14.00 cream made from Pueraria Mirica but not received, I ordered a butt lift, but received a hips lift. The bust Bella Cream bust enchancement they sent me was not effective use it for a week. This is a false advertisement and warned all women who order from this company to be careful. This company takes 17 days to received your order and they dont sent your order but a wrong product they sent me. The product is from China - What a rip off. I am not I did not sign up a a member because my visa warned me about this site. I should have declined ordering from this AliExpress.

Date of experience: April 18, 2017
Oregon
2 reviews
2 helpful votes
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They said my order was shipped a month ago and I have not received it. They have the balls to tell me that if I do not confirm receipt of merchandise, they will. Orders are IMPOSSIBLE to track in China. AliExpress tells me to take up problem with THEIR vendor! AliExpress is TOTALLY IRRESPONSIBLE!

Date of experience: October 27, 2013
Arizona
1 review
1 helpful vote
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Unreliable
March 24, 2019

I ordered bicycle handlebars Nov. 19 2018. Still waiting March 24 2019. I have a tracking number that did not work and is now expired. The dispute process is a joke. Shopping Amazon from now on.

Date of experience: March 24, 2019
Lithuania
1 review
1 helpful vote
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Logism
October 17, 2018

Заказ доставлен без проблем. Отправляю 5 звезд. Большое спасибо. Хорошего дня.

Order delivered without problems. I send 5 stars. Thank you very much. Have a nice day.

Date of experience: October 15, 2018
RU
1 review
0 helpful votes
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Very good
November 21, 2019

Very good! Review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review

Date of experience: November 21, 2019
India
2 reviews
5 helpful votes
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Go-To Shopping Site
January 10, 2018

Aliexpress has wide range of products. I made couple of orders and got delivered to me at the expected date. You can find all the latest trends and fashion. I just love shopping from this site.

Date of experience: January 9, 2018
California
3 reviews
1 helpful vote
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I was very happy to find this app in the app store: however, it's been couple of months now and the order did not arrive. Three stars for refunding the order even though it took ages

Date of experience: March 15, 2022
North Carolina
1 review
1 helpful vote
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Terrible
May 12, 2015

I ordered Indian straight hair from Queen Beauty hair. At first the hair was beautiful. Ive only had the hair in for a week and it tangles, sheds, and I tried to blow dry it after washing it and IT BURNT! This is completely unacceptable and I feel like I deserve a refund I will mail the hair back burnt and all! I haven't recieved any real assistance so I just want my money back because this is not what I expected and it's not virgin hair!

Date of experience: May 12, 2015
Georgia
1 review
3 helpful votes
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Just received my Gibson j200 with Gibson hard case The Guitar is absolutely BEAUTIFUL... well almost! It has a flaw on the face of the guitar dead center just under the bridge. It is a flaw in the wood about the size of a flake of pepper. It also has several dimples in the finish. It is a 10 footer for sure! The case is flawless & high Quality with Gibson on it.
I paid $350.00 for guitar & case (no tax), so I guess it's a pretty good deal (the real one sell for $3799. 00)
If you want perfection go ahead & get you a real one, but if you can take a few flaws, this is a really nice guitar for the money. This is the 2nd Chinese guitar I've bought & the Quality is about the same on both. ( I've ordered a 3rd) The seller is musooguitars Store No. ******* If you EMail them ask for Susan, she is nice.

Date of experience: December 24, 2014
Costa Rica
1 review
0 helpful votes
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Beware, if you have an issue with the seller or the product, Aliexpress won't back you up. They will say the buyer protection has expired, deal with the seller yourself. Order at your own risk.

Date of experience: April 14, 2024
AliExpress C. AliExpress Rep
over a year old

Dear Customer,
Thanks for taking the time to bring this issue to our attention. Please accept our deepest apologies for any inconvenience you've faced. Your complete satisfaction is our ultimate goal, and we want to assure you that we are taking your concerns very seriously.
If you need further assistance or have any additional questions, please don't hesitate to consult our Help Center at AliExpress.
We're sorry for the unpleasant experience for our loyal customer and will be continuously improving our service and be grateful for the opportunity to regain your confidence.
Sincerely,
AliExpress Customer Service Team

Arizona
1 review
6 helpful votes
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My experience with AliExpress was good for about a year - NOW over half of items i order are "sent" with FALSE tracking, or no tracking, and then I have to wait weeks for refunds of goods NEVER SHIPPED! Pretty fed up with this bull$#*!!

Date of experience: December 2, 2015
Washington
2 reviews
0 helpful votes
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Mostly great deliveries
January 23, 2019

Most of the time, although I have to wait I do receive most of the items i order and the ones that dont come are usually refunded but there has been a few times I didnt get my order and they refused to refund but overall they are good about refunding the item, they are also good about refunding if the item is defective.

Date of experience: January 22, 2019
Qatar
1 review
3 helpful votes
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NEVER BUY FROM ALIEXPRESS. They only care about your money. They will get rid of their inferior products by sending you the wrong item, and at this point aliexpress will leave no stone unturned to ASSIST THE SELLER!

Shocked! Right! Then save your money

Date of experience: December 2, 2017
Netherlands
1 review
0 helpful votes
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Terrible return service
December 25, 2021

The razor blades which I received was terrible and they can simply not shave. I contacted the customer service to get an addres in order to return the razor blades, they referred me to the seller. When contacted the seller they referred me back to the FAQ page of the customer service. It repeated without any results. When asked few times for the address, no reply and still no reply. Now I get email that I have a respons from the seller, when I open it they seems to be advertisements/reclames.

Date of experience: December 25, 2021
Arizona
1 review
0 helpful votes
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WORST SITE EVER!
October 14, 2023

ALI HAS BROUGHT TOGETHER GREAT VENDORS TO IT'S SITE...BUT THAT'S ALL! THIS IS QUITE POSSIBLE THE WORST WEBSITE ON THE ENTIRE WEB! MOST OF THE TIME YOU HAVE TO STUMBLE UPON THE PRODUCT THAT YOU ARE ACTUALLY LOOKING FOR...YOU ALMOST HAVE TO...FIND IT BY ACCIDENT! WHEN I PLACE AN ORDER THERE'S AN EXCELLENT CHANCE THAT THE INVOICE IS IN SINGAPORE DOLLARS (I'M IN THE U.S.) SOMETIMES WHEN I ACCESS THE SITE IT COMES UP IN CHINESE OR SPANISH...NO YOU CAN'T EVEN ACCESS A DOWNLOAD FOR THE INVOICE ON A PRODUCT...THIS IS A LIVING NIGHTMARE FOR SOMEONE THAT DOES A HEAP OF BUSINESS ON ALIEXPRESS...IT'S AN ABSOLUTE SHAME!

Date of experience: October 14, 2023
Florida
1 review
0 helpful votes
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Be Careful!
November 4, 2021

BE CAREFUL! Motorcycle face visor for a Shoei J-cruse II helmet does not have pins for Pinlock Mounting. Canceled first order after waiting a month, for no apparent reason. Second rate products and shady business practices.

Date of experience: November 4, 2021
India
1 review
2 helpful votes
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I have bought about 10 items totally and I must say that I am happy. Postage takes time but other that, no issues.
Communication was also quite ok.
Will keep buying.

Date of experience: October 4, 2013
Spain
2 reviews
5 helpful votes
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A lot of sellers in Aliexpress are cheaters.
Very bad products, specification's lies, used another carrier than the payed, broken or very bad enveloped products, etc.
Seriously need to improve this.

Date of experience: March 24, 2017
Alabama
1 review
0 helpful votes
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Will order again
September 20, 2018

Trusted supplier! Nice, thick felt pads and super fast shipping. Will order again!

You make reviewing products harder than it needs to be. It will be my last review on Sitejabber!

Date of experience: September 19, 2018

Overview

AliExpress has a rating of 2 stars from 8,020 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,615
value
1,518
shipping
1,558
returns
1,398
quality
1,459
This company responds to reviews on average within 3 days
+1730