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AliExpress

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Canada
1 review
4 helpful votes
Follow Vince M.
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Purchased a pair of LED headlights for my car, from 'LED Leader' in China. http://www.aliexpress.com/item/2015-Newest-4th-Gen-60W-8000LM-Kit-ETI-LED-Headlight-30W-4000LM-9006-HB4-9012-Bulbs/*******903.html
There were supposed to come with a 2 year warranty. One of the lights died after just a month. I tried emailing the seller with no response. I also contacted customer service, and still no response. My credit card company won't reimburse me for car parts. Basically, I'm out $50 US. WILL NEVER BUY OR RECOMMEND ANYTHING FROM ALIEXPRESS EVER AGAIN! TOTAL SCAM!

Date of experience: November 17, 2015
California
5 reviews
10 helpful votes
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Terrible reviews. Why would I want to buy from you? Get off of the American websites! Buyer beware buying from Asian merchants...

Date of experience: August 13, 2017
Ukraine
1 review
0 helpful votes
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Ukraine
March 11, 2019

Convenient service. Everything is fair and on time. I have no claims to this site. Big choice. Refund is also in full.

Date of experience: February 27, 2019
Pakistan
1 review
1 helpful vote
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Motor parts
March 11, 2019

Very satisfied with the level of service provided by the seller, good item in a reasonable price.
Will recommend to friends too.

Date of experience: February 26, 2019
Canada
16 reviews
51 helpful votes
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Nice product, cheap price, free shipping yes it took 3 to 4 weeks to be delivered.
I have no problem with them

Date of experience: May 28, 2018
Canada
2 reviews
0 helpful votes
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Do not be tempted to Buy
September 27, 2023

Do not be tempted to Buy. Purchase protection policy is a fraud, customer satisfaction is zero and vendors are selling you garbage.

Date of experience: September 27, 2023
Germany
1 review
1 helpful vote
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Buy any "made in China" consumer goods directly from China. All purchases are Escrow protected. Customer service helps in case of complaints

Date of experience: June 24, 2018
Switzerland
1 review
1 helpful vote
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Hen hao! Nice
April 4, 2019

Product is beautiful and great. Good quality and touch.
Very well done. Thank you so much. Will buy more from your store

Date of experience: April 4, 2019
Canada
1 review
0 helpful votes
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TERRIBLE!
July 9, 2020

If you want to wait 3 months to receive your product, buy from Ali Express! I swear they still ship by boat!

Date of experience: June 9, 2020
Florida
1 review
0 helpful votes
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Never buy any expensive item which has one year guaranty. If it stopped worked before you never got replacement nor money back

Date of experience: January 2, 2023
Spain
1 review
0 helpful votes
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Perfect expirience
June 9, 2019

Very good website for shopping, and buyer protection policy works fine. Really one of the best, better then all other shopping websites.

Date of experience: June 7, 2019
Mexico
1 review
0 helpful votes
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Quality and Speed with a Low Price
June 18, 2019

Products of the highest quality that arrive quickly and with the greatest care in logistics at a price well below market prices.

Date of experience: June 18, 2019
Nigeria
5 reviews
4 helpful votes
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Service
November 21, 2023

AliExpress is a very good online marketplace with lots of products and very fair pricing, I really love it so much.

Date of experience: November 20, 2023
Austria
1 review
10 helpful votes
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Seller promised 60 days On Time Delivery Guarantee, I waited 75 days and not receiuved. After claiming Refund Dispute Team told me they have right to extend this time 15days and asked me to wait 88 days! This is unbelivable! It is written that Payment will be refunded if not received in 60days, I wait 75days, they tell me that i must wait more 28days (60+28=88days)! Dont trust Aliexpress and On Time Delivery Guarantee!

Date of experience: February 17, 2015
Washington
3 reviews
1 helpful vote
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I placed an order for 2 pair of sneakers to Datong shoe store from Aliexpress for $45.53. My order number is: **************. Seller sent me wrong shoe models. I open a dispute with Aliexpress and sending in 3 pictures as evidence. The first 2 pictures are original pictures seller posted in his listing. The 3rd picture depict the shoes I received. I ordered shoe from picture A and seller sent me shoe from pictures B. Aliexpress admits seller did send me wrong shoe style then they add because the shoe color (?) are right, I will only entitle a partial refund of $9.11. A $9.11 refund for $45.53 two pair of wrong shoes models? Aliexpress must be crazy or a very sick joke. Aliexpress buyer protection is a very sick scheme scam. Aliexpress team also said If I want a full refund I have to ship the shoes back to China. Aliexpress is very sick place and Aliexpress team are a bunch of profestional crooks. I'm looking to appeal this case on other venues such as Aliexpress on BBB, Aliexpress on Facebook, Washington buyer protection agency and on other venues such as sitejabber.com. I like everybody to knows Aliexpress buyer protection is a very sick scheme scam and aliexpress team are a bunch of profestional crook.

Date of experience: November 8, 2021
Peru
1 review
0 helpful votes
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ONE OF THE BEST REELS EVER
March 25, 2019

One of the best reels ever.The mechanics are similar to the majority of his brothers, but the CNC machining is a pleasure to taste, a delight for those who hnow to appreciate. Tank you.

Uno dei migliori mulinelli in assoluto. La meccanica è simile alla maggioranza de suoi fratelli in commercio, ma la lavorazione a CNC lo rendono unico, è un piacere tutto da gustare, una delizia per chi la sa apprezzare. Grazie

Date of experience: March 25, 2019
Canada
1 review
4 helpful votes
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Free shipping /40tubes 2Collectors for 300L Smart Split Pressure solar water heater / Double exchange 3 year parts warranty; Price: US $1,456.00 / piece
AliExpress company: Meimei Han, Order NO: ************** Order Time: 08:38 Oct. 02 2014.
They didn't only send me the wrong product (a 25 tube solar collector instead of a 40 tube collector), but many of the tubes sent were broken and useless to me because of very sloppy packaging.
They delayed the shipment over 35 days so I lost buyer protection! When I complained in time (before expiry), they told me that there is nothing to worry about and I would receive my Solar Hot Water Heater in time. Foolishly enough I trusted them.
When the damaged goods arrived in Canada, I was forced to pay the Ocean Freight, even though it was advertised as free shipping to the next port in Canada. Even on the Bill of Lading I received it was clearly written "Freight Prepaid"!
Later on (when the shipment was underway) I received a second Bill of Lading stating "Freight collect"! This second BOL was issued and signed by the same company on the same date as the first one! (It cost me an extra 399.00$ CD)
All my many complaints by e-mails were ignored from one shipping agent to the next, even though I always submitted names and documents to all parties involved.
The whole process took more then 4 month now and it still didn't change anything.

Date of experience: March 12, 2015
Canada
2 reviews
7 helpful votes
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TERRIBLE SCAMMERS
March 16, 2017

Horrible experience with aliexpress, they dont care about the sellers, horrible money scammers and never received my product I paid for.

Date of experience: March 16, 2017
Canada
1 review
0 helpful votes
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Wonderful rings thank you seller for the gift :)
January 9, 2019

Very cute rings love them, my niece is exited, will order more for sure
Thank you seller for the gift :)

Date of experience: January 7, 2019
Brazil
2 reviews
1 helpful vote
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JJRC R1
February 14, 2019

Product arrived at the destination before the deadline, very well protected. Excellent salesman. Highly recommend and will buy again. Thank you.

Date of experience: February 12, 2019

Overview

AliExpress has a rating of 2 stars from 8,020 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,615
value
1,518
shipping
1,558
returns
1,398
quality
1,459
This company responds to reviews on average within 3 days
+1730