AliExpress

Ordered a jacket, but they shipped the wrong style as noted in my order. Emailed the Seller a number of times and he agreed it was the wrong style. For tracking the shipment back to China to obtain a refund, the return shipping was double the cost of the original jacket! Seller. Do not buy from these people Zhou Andy
2016-03-11 22:04:29

11 area, F2,1377 South JiangYang ROAD BAOSHAN
Shanghai
Shanghai
China
Zip *******
Phone number: **************
Zhou Andy
2016-03-11 22:03:06

Return Address:
Consignee:
Caleen jiang
Street Address:
11 area, F2,1377 South JiangYang ROAD BAOSHAN
City:
Shanghai
Province:
Shanghai
Country/Region:
CN
Zip:
*******
Local Number:
**************

The seller does not provide a reasonable solution for refund when it was their mistake.

A good source to buy new tech products in very cheap price, but they should need to update their customer support.

Excellent marketplace where you can buy great things at the right price. Secure payments, excellent protection for buyers against sellers fraud.

Today i contact customer service again, to advise them thst seller inbox still rejecting any email.
I asked the staff to do phone call to seller if the email not reaching them, it should be other way to communicate or emergency number. Staff said she will contact them but its better to raise for refund now, so i had to do each items separate and i paid full ( they don't have one time system to raise refund as one time it should be each itmes separately) not only that you need to add again the refund amount paid for each one too, ( for 6items) the last one i paid $ 7.63 and the system not allowed to add amount above $ 7.21...
Unbelievable, i paid higher and i need refund lesser amount its not enough no order received, no communication with seller, carless also they refund less than we paid too.
I contact staff but no use, then she turn the matter on me and asked me a proof that i paid this?!
In end i had to add amount of $ 7.21 but mentioned that full refund of the amount $ 7.63 to be refund it.
Total amount paid for 6 items include protection is $ 28.56.
Every staff said not to worry and everything become bad, no logic at all even they can't explain how their system work ( paid full refund less?!)
I need my order better if i will have less refund. Still waiting for any management action to solve my issue.

Ordered a capture card for $69.42 US, waited nearly 2 months to receive it. The capture card is faulty - tried to communicate with the seller and didn't get anywhere as the seller"YiBao Trading Ltd Store" pretends don't understand what I was saying, even though I sent them two video clips showing that do everything as per seller instruction, I still didn't get anywhere. I finally decided to open a dispute and leave everything in AliExpress customer service & guess what? Wasted another 7 days, Sending 3 videos and more than 10 postings to explain the issue, but it was like they don't want to hear me. The last feedback I got from the seller "YiBao Trading Ltd Store" was a photo with Chinese writing which was meaningless "Check the attached photo", Anyhow I got no where with AliExpress& at the end they ask me to send the item back and I have to pay for the shipping. It cost me about $50 to send this garbage with register post and wait 2 months to get my money. DO NOT WASTE YOUR MONEY ON THESE WEBSITE AND THIS SELLER "YiBao Trading Ltd Store" - just buy the goods from your local store in your country and save yourself money and time. Cheap price comes with cheap quality. UNHAPPY CUSTOMER :(

I bought a hard drive cable connector for asus x412 vivobook in store called LIAN JIA LI SHENIZHEN1 GUANGDONG that I pay for $11+ Canadian dollars when I got to checked out I put express shipping for DHL for 7-15 days my total payment become $60+ but when my item arrived at home they are asking me to pay another 26$+ because they told me that my product is not paid, what? When I looked at the product price it become $48 USD, in online it's only $11 Canadian dollars, this store is Scammed don't buy to this app or to this store

I am more than shocked at the low rating that Aliexpress gets here on SiteJabber! I absolutely love Aliexpress. There are some factors one has to accept to shop there, but once you do, it opens a whole world of unique, low-cost goods. Here are some things to note:
1. The sizing is meant for Chinese people, not U.S. or European sized people so pretty much everything is a petite (short) even though it doesn't say that in the description. This is perfect for me at 5'2.
2. It's going to take a while to get your goods. However, should you not get them, the Aliexpress Resolution Center has perhaps the most buyer-friendly policies of anywhere I shop. If there is the slightest thing wrong with my purchase, they almost always issue me a full refund with absolutely no hassle. Plus, the money you pay is held in escrow until you confirm that you have received your goods and are happy with them, so there is literally no way to get ripped off by a seller. You are 100% protected.
3. I buy tons of clothes from Aliexpress because I am short and a size small. Because I also have a big chest, I sometimes need to order an XXL! But I've never been steered wrong by a sellers measurements and almost all of the clothes have measurements (in cm). I simply don't buy clothes w/o the stats listed and I've only ever had one item not fit me properly. You can buy business-appropriate tank tops for less than $3 shipped and their fashions are so unique I get asked where I bought almost everything I've purchased from Aliexpress. They have tons of awesome clothes which are digitally printed on satin and chiffon which you will never see in the U.S.
4. If they sell it, it will be the best price you can find anywhere and you almost never have to pay for shipping.
So to summarize, it takes a bit of patience to wait for your products, but if you do you will be rewarded with dirt cheap products that are exactly the same as those you'd buy locally because we all know most of our products are imported from China anyway. Add to this 0% risk and a buyer-sided resolution center and you can't lose.