AliExpress

I purchased a hand dolly from Ali Express. I followed up with the seller 8 times to find out where my item was. I got a e-mail that it said it was delivered on 10/17/2023. I contacted Fed Ex and they sent me a picture of 5 boxes under that tracking number that were in a bush and not at my house. The item was a hand dolly and comes fully assembled. I contacted the seller several more times and they asked me to talk to the neighbors to see who signed for the package. It was never delivered to my address so how would I know. I had spent 12 hours on this nonsense and still do not have it resolved. They want me to track it and I told them FEDEX would not give me the address that it was delivered to. I told the seller that and they still persisted. I also contacted AliExpress and they were absolutely useless and basically told me that it was delivered. Wow, I explained everything to them and even sent them a picture and the tracking number from FEDEX and they denied my claim. I will never buy anything from them. Not only was the seller incompetent but so are the Aliexpress customer service. BE AWARE OF THIS COMPANY AND NEVER ORDER FROM THEM

Huge assortment, good prices, good mobile apps, maybe I would like a bigger range of goods in European warehouses

I am some diamond member, which suppose to mean something due to buying a lot, HOWEVER it means nothing.
1. Their customer service are idiots who can not handle anything for you, only to tell you they will pass it on, Onto whom or where is unknown but from past experience i am guessing onto no one
2. When seller is a fraud or doing something illegal, there is now way to contact Aliexpress to report it. They have options such as reporting fakes and that is about it. If your report does not fall into category of selling fakes, they respond with nonsense to file correct report, but again no such option
3. When you do not receive product or its wrong or faulty and open dispute, you can not communicate or explain with Aliexpress. People looking at the case usually are total idiots.
Perfect example, my latest purchase. I am in Thailand, seller provides fake tracking and its showing to France, so clearly i will not be receiving. Aliexpress response is to wait for further 10 days, parcel is in transit. After 10 days, so now a month later, idiots realise item or whatever it was is in another country, their response is to wait for 3 more days to allow seller to have it shipped to my address. Idiots seller did not ship my product and provided tracking for someone else. And even if by some miracle it was a genuine mistake, no way in hell seller can get someone in France to post it to Thailand and for me to receive it within 3 days.
4. While some sellers are OK, many are fraudsters who prey on customers not knowing and Aliexpress to cover their fraud. Many sell products which are not in stock, Many sell products but on behalf of someone else, again Aliexpress does nothing to protect the buyers.
5. Sellers let you pick what shipping option you prefer but then post with the cheapest option. Once again Aliexpress does nothing to punish this kind of behavior and finally which i learned this week
When you leave a negative review which clearly shows fraud, Aliexpress removes it.

I love the buyer protection service! Keep it up.

I would like to see improved delivery times from China.