AliExpressReviews 8,069

3 times I try to order a Brother's printer fuse from China because it was the most reasonable price available in this COVID pandemic. First 2 times, Aliexpress inexplicably cancelled my order. The 3rd time, my order went through. The seller send it through Aliexpress shipping. There was a tracking number & was set to arrive in 21 days. Within 10 days, the tracking show the package leaving China, clearing customs & supposingly arriving at a local facility near me. Over a month later, the package still sits at that facility with no update to shipping. When I contact Aliexpress they offer no information & no way of contacting the facility. I put in a claim to get a refund & they denied the claim stating that it is still in the buyer protection period? If I put in a claim after the protection period ends wouldn't I lose my protection? 1 1/2 months later, I've decided to get the fusers from another source even though the prices are higher. I'm still battling with Aliexpress to get my money back. Bottom line, buying from Aliexpress is totally unreliable. If you really need something urgently, never buy from them.

The delivery company failed to deliver the package twice where I was at home. And the delivery company did not allow me to pick it up either. I started around 10 chats about this package with Ali Express trying to get help with the delivery problem. Still then it was sent back to China. And Ali Express decided they did not want to return the money.

That company has no integrity and will steal your money if they can. Avoid at all costs.

Totally scamming website. Buyer's guarantee promise didn't do anything. Purchased a product and arrived faulty, raised the fault but only partial refund was received without any communication. I even paid for the shipping separately

Purchased a product at $48 and they refunded $15 with a faulty product. I had paid the shipping separately. Where did the $33 go?

I ordered a magic organ cat scratch toy on april 21 and it came may 12, came in good condition and my cat loves it, I just thought I got scammed for my money and it wasn't coming at all, and tbh, I forgot about it, but was pleasantly surprised today lol. So yeah, I guess they're legit, just don't expect to get your order on time

I ordered a radio for my truck. Two weeks later they tell me can't ship because they need more money that's a joke I never every buy from this company my first order I don't get there fault they lost customer over 30 dollars that was there fault. Don't list something for one price then turn around ask for more money that's fraud

Be carefully, they are not like " Amazon＂, shopping at AliExpress you will easy to get different kinds of issues that you can't imagine. Mostly you have to wait for month to get your ordered. They have many different prices strategy confused you. Most important thing is you maybe lose your money from exchange rate when you ask a refund.

I bought coffee grinder on AliExpress from Forward Store: https://www.aliexpress.com/item/**************.html. It was advertised for sale with 75-Day Buyer protection and Money Back Guarantee. Coffee grinder is not working as it should. Majority of ground coffee is retained in grinding chamber, and grind is very uneven. It is not possible to use it because its design and construction makes it unfunctional in principle. This item should not have been offered for sale. Its advertisement and description appeared to be totally misleading. I requested returning this item at Forward Store expense and full refund of my money including postage and handling, that is AU$350.94. See https://www.youtube.com/watch?v=vm4hh8G84kQ, please. Yet, instead of immediately fulfilling its unconditional promise of buyer's protection and money back guarantee, AliExpress initiated "investigation" and clearly took seller's side ignoring my obvious video evidence. I have had no choice but to apply for PayPal protection as I paid via PayPal. After that, AliExpress canceled its initiated dispute and claimed that I canceled this dispute. Now, I am waiting for PayPal protection and full refund of my money.

Ali demands you surrender you driver license credit card and bank information. Not surprised if the sell this info to organize crime. Beware

They refuse to give me a refund even though they didn't send me everything I paid for. They sent the cheap items and left out the two expensive items and then string me along and refuse to refund me saying invalid evidence.
Please don't waste your money on aliexpress because you will never get your money back or products!

I bought hair over 5 months ago and it was so poor in quality. Opened dispute and showed proof was told my money will be refunded till now no response. I really hope hope they work on that for the sake of the people who spent thier hard earned money on this site and end up getting bad product. You can do better.

I not-so-recently (three months ago) ordered three little bookcases from a seller on AliExpress... One out of three arrived. It was busted, poorly packaged, and had big globs of glue visible on it that the seller could clearly see before choosing to send this to me... The other two did not arrive. I was waiting patiently, wondering where they were and why they were not sent together in one package with the one I did get. Instead of ever getting the other two bookcases -- or any useful, actual real information about them -- I got a notice that they had been marked as delivered when they had not been. The 'dispute' process is highly questionable! I had to tell them why my items had not been delivered -- as if I would have any idea -- and only out of a drop-down menu that didn't describe my situation accurately in any of the choices! I also had to upload a photo or video -- but of what should that be? Empty space? The place where the item is not? I currently have no way to upload a photo or video, anyway! I wrote that in the description and the final decision came seconds later, so it makes me doubt that a human ever looked at this to begin with, or that it was read or understood if actually looked at... I have definitely thankfully had far better experiences with other sellers on AliExpress, so it is unfortunate AliExpress has these policies that could potentially hurt those other sellers when a customer chooses to discontinue their businesses with AliExpress as a whole because of their terrible 'dispute' policies!

Think carefully when you order because there is a possibility that you will never get what you paid for! Aliexpress has a fake tracking system. The system will falsely show that your shipment is in the local post office and has not actually entered the country, so there is nothing you can do when opening a disputie. From my experience and the experience of many other people which you can read on many forums about experiences from Aliexpress, Aliexpress started doing big scams! You may get what you paid for, and big chances are that you won't! You will throw away money like I did.

I've bought item for 50USD, which stopped working after 2-3 months after receiving it. I struggled with seller for 6 months, he only delayed my actions with aftersales department. After some time i've contacted aftersales department, 3 times, 14days inbetween. Each time they said they will contact seller and convince him to a) refund money or b) send another same product - any of these resolutions i'm happy with. Even they didnt help much, just false promises. So after 9 months battling with seller and then with aftersales department, i've end up with non-working product and without money. I'm never using platform again, even for cheap (2usd) items. Basically you buy garbage or low quality items, which end up in trash and later in the ocean, while AliExpress is making money of it. I've come to a point in life where i buy quality, regardless the price. And i use items for 10+ years, not 6 months.

After many request for cancelation cus they will never confirm delivery and keep adding weeks, finally got through Paypal, this was the last message from them.
Fuc
Fuc
Alibaba Translation
K
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Alibaba Translation
You
You
Alibaba Translation
NICE TO HEAR FROM THIS LOW LIFE PEOPLE,,,, FACK THEM TO

They have nice and affordable products. These are highly recommended. Their service are A+ accurate.

I never received any of my two items from AliExpress. After many months of ordering a flash drive and a wrist watch from two different sellers, nobody contacted me for delivery and the items were not delivered but they were marked as delivered. This is my first time of buying on this platform. Unfortunately, I had a very sad experience. However, my happiness is that I didn't lose much to the fraudsters out there who call themselves AliExpress. Patronise them only if you want to lose your hard-earned money to these bunch of criminals masquerading as sellers. Order numbers are ************** and the **************.

Edit: I received the two items after five months. But both of them arrived earlier than that. One arrived after about one month of ordering it while the other arrived after two months. The screen of the wrist watch is also broken. So, I think the shipping company is to blame for late delivery. It isn't my duty though to get things right out there.

If you're lucky and the odds are in your favor you might receive something close to what you thought you ordered a month or so later. However you will likely not get any tracking at all and have to open a case to fight for your money back! Out of 5 orders I had 4 scam me! Not worth the aggravation and time to fight for your money to be refunded.
Buyers Beware! Shame on you Aliexpress for allowing so many dishonest sellers! I am so frustrated! I'm in the process of fighting to get my money back.
I have added the screenshot. With so many scam seller issues and very poor business practice is definitely not worth the loss of money, time and frustration. Take it from me I've learned my lesson!

Ordered items and never received it. No refund was sent. Scam artists in this website. Do not order.