AliExpressReviews 8,069

No stars, I would like to give this shop a pile of dog excretion as reward. I have never received this item, they have falsified a tracking number with an official stamp, really funny. Following the Chinese tracking company, it says that the package has been delivered to Germany, so I asked seller to provide my signuture against my dispute, they did not have. Furthermore there is another tracking number which provided by German Post, not trackable. In dispute, the refused my claim twice by misjudgement: I claimed that it says the package was delivered, but I have not received is invalid. They refused my claim which I have never made: the package is still in transit is invalid, no refund. Don't touch this shop!

I placed my first order with them last month and was pleasantly surprised that the item I ordered (some LED strip lights) came undamaged and working good (so far). What I didn't like was the 4-week wait time, which apparently included some customs delays. Will probably use again.

Shipping time wasn't too bad but didn't receive what I ordered. When I tried to resolve it, AliExpress wanted a picture of the incorrect item, which I sent, TWICE. They said they never received it and closed the dispute. Tried contacting the seller, they kept wanting me to send a picture which didn't work on the link they wanted me to use. After too many messages and them not wanting to fix it, I told them to forget it and I would keep what they sent (even though it wasn't what I wanted) and that I would NEVER order from AliExpress again. All they said was "sorry"!

IMHO, AliExpress is a BIG deceptive Scam. They do NOT have the customer focus of Amazon, and they will never be Amazon.

1. First, the savings do not compensate for the extended wait times. That alone should drive most shoppers to avoid them.

2. If you never receive an item, you my have to wait 3-4 months before you get your money back. UNCOOL.

3. If you get a defective item, and you get defective items regularly, you will have to jump through hoops, and waste a lot of time to send them evidence with pictures and videos (that they may or may not be able to see) before they give you an AliExpress judgment.

4. An AliExpress judgment may be valid (refund without return), or invalid (your evidence is not to their liking), and you're out of luck. You can appeal, but you never hear back from them.

5. The worst, and most deceptive AliExpress judgment is when, after you do everything to their liking, and they deem the claim valid, they tell you "full refund but you must return the item to China with tracking (they recommend DHL) in 9 days (seriously?)".

6. Shipping anything from anywhere to China by DHL and in 9 days, is cost-prohibitive, and is often more than the refund amount itself.

7. This basically amounts to: "yes, you got a defective" product, but you will get no refund. We shamelessly lied about Buyer Protection.

Everyone should report them to NYSE so they remove the BABA stock from the NY stock exchange.

Look at the reviews on their websites. They write their own stupid reviews that don't make any sense. They charge shipping or taxes because they want to make more money. They don't even deserve a half of star!

Bought two shirts both of them were the size of a toddler when they were supposed to be adult 3x. Returnef the shirts and never received a refund from either vendor. This company is just filled with thieves. Nothing on their website is worse the hassle of trying to do business with this illegitimate company. They don't even have a phone number for their customer service, which basically means they have no customer service which is an accurate statement.

Avoid this AliExpress.com, other seller will send you wrong item, if you have any issue with your purchased you will wait 3 months to escalate the dispute process (on top of waiting 1-3 months tracking status delivery). Return for refund accepted. But take note: You will shoulder the return shipping cost (not free) a lot of $$$ What a waste of time and waste of money. Most of all No customer service phone number you can call to assist you.

It took more than 3 months for my motherboard to arrive.
There was a problem with it.
There's a 15% restocking fee that they won't give until you return the product at your own cost.
Sent it back. Gave them a tracking number. Asked for my money back. They said they wouldn't pay until they received the motherboard. Once they did, they ghosted me and stopped allowing messaging and my email address.
Now they have the Motherboard and my money $250+.
Opened a dispute with AliExpress. They decided no money for me, which helps LCL Computer Store steal my money.
Tried to write a review of LCL but you can't do that after the dispute is closed.
Opened a dispute with VISA, they don't do 6 month old disputes.
I'm out $250 and 6 months of time.
BUYER BEWARE!

$#*!ty website no matter what you do I wouldn't buy a rat's $#*! from this mother f***** and I'm serious like they should track people's stuff and not take people's money AliExpress for your $#*! and I'm not with the business I'm a real customer I never received none of my s***

Never use this site! They send you broken stuff then will not refund your money! Ordered a piece and paid close to 200 US it arrived and never worked I sent it back under the "free returns" only to receive a email saying that the dispute has been resolved in the sellers favor with no explanation why! Now I'm out the $ and the piece i was trying to fix is in worse shape than when I started! I will be deleting my account and never purchase another thing from there again! The best is I can't write a review on the seller b/c I returned the item! Complete scam!

If you are looking for cheap
Knockoff products, this 2020 Customer choice Award website
Might indeed be very good and appealing with promos and discounts,
According to so many 4-5 star buyer reviews here.

However, for higher end price products, there is a ingenious
Scandalous scam fraud system they will trap you as a foreigner with:
If you order -- let's say a phone, they will send you for instance
A speaker. When you puzzled contact them - like Global Mobile Tech Store-,
They immediately react thereafter producing a false video as their evidence
That the phone was hidden in it, with the purpose to help you to avoid taxes.
Thereafter, the fraud will start: you will start a time-consuming
Dispute and complain justly about not having received your order,
But bad vendor ethics will display, they even disgracefully dare to call you bad names
And team up with Ali's Express biased "judgement" team,
Whatever your facts and proofs are, thus you will eventually
End op losing out your hard-earned money so beware!

Aliexpress are ok until you have a problem. I have ordered many items from them over the years, but this appears to stand for nothing if a problem arises. Their after sales customer service is a mickey mouse operation, and is designed to make you give up. You will go around and round in circles with them, and not get anywhere. I have come to the conclusion that they don't like giving refunds if you've received the wrong item, or haven't received it. Their dispute process is painful and frustrating, and not worth doing business with them if they cant treat their customer in a more respectful fashion when a problem arises. Its not that they come across as rude when dealing with you, they just don't do it in an efficient manner, with as little stress to the customer as possible. Even when the Seller has agreed to a refund, Aliexpress seem reluctant to give one. My Live Chat Agent constantly kept asking me for screenshots, when all she had to do was look in my account to see messages between me and the Seller. They obviously want to make it a hard and painful process for you so that you give up. No ethics. Their Buyer Protection is useless.
I would advise that you also take a screenshot when you place your order, as I had a few instances where I didn't receive email confirmation for my orders, which was disconcerting and out of character, however when I looked in my Aliexpress account, it did show that order had been placed. I won't be doing business with them anymore as it was the last straw for me when I recently dealt with their inefficient customer service. They need to lift their game if they want their customers to respect them.

I ordered an ultrasound dishwasher from AliExpress in December 2020. AliExpress never sent me anything. AliExpress ignored all of my attempts to contact them.

I never had any problems with Aliexpress, everything always arrived correct, in the expected time, besides the platform, having great prices, you just don't get 5 stars due to the shipping cost being sometimes very high.

Give AliExpress 5 stars fast shipping excellent customer service they stay in contact with you to see if you like the hair and I love it. I order a 16" inch and it is so soft no tangling up in the back. I will continue to buy my wigs off of AliExpress I love my wig thank you all so much and thanks for being concern and in contact of me and when I receive my order you were there every step of the way

The site was wonderful years ago, but now it is a very bad site. Firstly, the shipping is exaggerated in the price and upon payment they use a cheap and slow shipping method. If you see their offers, pay attention to the shipment, you will find it high to compensate for the loss. It always offers goods with a cheap value. The site improves his company for the better

Aliexpress were not fair at all. I sent them my discussion with the seller from the beginning That I want an item with these specification but the seller sent me completely something else(everything was sent to aliexpress team). They closed the dispute without any action.
As an advise: If you will buy something that is available from other websites don't buy anything from them. Because for me it is just like I throw my money. The shop name is A' COMPUTER'S Store
Be careful while dealing with those people

I find most of the stuff here cheaper than most online stores and there is no delay upon delivering your purchased item to you location

1 - Poor product description from sellers
2 - Items aren't located in the country they state
3 - When you open a disput, Aliexpress assume you've received the items
4 - Aliexpress do nothing to protect customers
5 - Seller isn't forced to refund not delivered Items
6 - Prices aren't great
7 - Do not use this selling platform, to many scammers, no protection

Points above from 3 different products/sellers all rated above 80%, 2 of them refunded the money, one of them didn't, Aliexpress did nothing about this.

I have already ordered many times from the aliexpress website, there are good discounts and promo codes. There are also bonuses for new users. I recommend this site to everyone, especially my readers.