AliExpress

My wife signed up for a "free" trial of their facial creams and decided she did not like the product. She called and told them to cancel her account. This company later charged my account without my permission and when I called Customer Service to dispute the charges I was told I would be reimbursed 100 percent. My wife received an e-mail the next day saying we would be reimbursed 35 percent of the total charges. When I called Customer Service again, they were NOT polite and refused to deal with me. I ended up contacting my credit card company and had the charges removed. DO NOT do business with these people. They are not customer oriented and what they do is borderline illegal.

I ordered a rice cooker on AliExpress but never received the item. The seller created a Fedex shipping label with weight listed as 0.01 lb, which is not possible for a rice cooker. Ten days after the creation of the shipping label, I tracked the order but Fedex never received the package. When I asked the seller to check the package, they replied with the shipper could not locate the shipping address and therefore returned the package. I am not sure how it is possible as the package never reached to Fedex in US. Now, I have to spend effort and time to dispute the charges. I just wanted to save a few dollars but in the end, it is not worth of my time, not to mention of the frustration. Never buy from AliExpress again.

I bought from a supplier on Aliexpress who had apparently had a good reputation and when we did not receive the merchandise I complained to Aliexpress and send them all the screenshots and everything they asked for but still they could not help me get my money back or the merchandise I had bought. Also they did not let me put a negative comment on the suppliers.

************** of 11/28/2014

Give AliExpress 5 stars fast shipping excellent customer service they stay in contact with you to see if you like the hair and I love it. I order a 16" inch and it is so soft no tangling up in the back. I will continue to buy my wigs off of AliExpress I love my wig thank you all so much and thanks for being concern and in contact of me and when I receive my order you were there every step of the way

I have purchase the light in the beginning of February 2022 to send to Luxembourg, the Aliexpress app said it was delivered on 2nd April. However no goods has been delivered and contacted Aliexpress and seller to track my parcel, they only said accordingly to system it was delivered. Have filed a dispute, but they closed it without any proof of signature of delivery. No refund, nothing!

The seller Jack Peng is the absolute worst! All of my items have been lost in China mail and I have yet to receive a refund. He's had a way to refund me for a month and still has not done it. I won't be buying anything else from him and can't really reccomed the site for further purchase.

I have consistently had great experiences with Aliexpress. I love the access to vendors for a large number of consumer, and some quite niche products. I have found vendors on Aliexpress to be courteous and forthcoming if there are problems, and I have never had a problem with the quality of a product from Aliexpress.

I have occasionally had problems with items damaged in transit (it has travelled a long way though), but these issues have always been addressed by the vendor without quibble, and I have always reordered and been delighted when the undamaged item arrives.

I have purchased several items from Aliexpress some quite expensive well into the hundreds of dollars per item expensive and I have to say that the quality I have encountered is extremely high. Make sure you compare apples to apples and search for the right seller of which there will be multiple to choose from. Do you due dilligence check ratings number of sales ect.

The security level is as good or better then any similar US based websites. I base that on personal experience acquired over many years of internet shopping. I am a bit of the adventurous type with a bit of caution to smooth things out and I have found that the products offered by Aliexpress are often better crafted in form and function then similar items I have found in the US. Plus I have the joy finding products that are unique and unknown to the typical US marketplace. Shopping here is a global experience and I really enjoy that opportunity.

I've found great customer service. Amazing products at a awesome price. Fast response. Most of my items have arrived, and most of the problems that have arise have been solved. I'm still familiarizing with the tool and the shopping process, but so far I am very pleased.