AliExpressReviews 8,069

Having ordered something post covid, Aliexpress is protecting the seller for 90 days even though I have proof of their lies. I feel they are going under- recent other customers have had their reimbursement refused. This policy means that your order is in limbo for a while and nothing can be done.
I have messages and order statements saying they have sent to parcel to dhl and dhl confirms that they have just reserved a tracking number - the parcel has not been dropped off with dhl.
What a shame!

Buyer protection was of no use. I reached out to seller SEVERAL times telling them that I never received my package even though it showed delivered. The seller kept saying just wait due to COVID and contact post office, which I did multiple times before contacting seller. Post office could only tell me they would talk with carrier that supposedly delivered. Found out they delivered to a different apartment complex way across town, a month later and the office at complex kept saying they don't have it. AliExpress closed my claim instead of helping or refunding me, knowing that I didn't get my order. I will never order from them again and won't recommend anyone else. Lost out on $35 and no products.

I have ordered from them a few times and each end up angry and frustrated. There clothes are cheap, poorly made and described wrong. Ordered linen dress, rayon came and nothing I could do about. I should have learned my lesson but went ahead and ordered 2 tiny glass vases. Four months later I still didn't receive them so contacted seller for full refund. Seller refused and claimed she reship.No tracking number and no product protection date. Waited again, no arrival. Contacted seller again wanting refund, again told she reship-Ed again. I filled a dispute and Aliexpress refunded me for one vase. It is impossible to contact them and live chat doesn't work. There is no customer service you're just out your money and extremely frustrated. I've learned my lesson this time. Topping on the cake... seller contacted me wanting 5 star review!

4 months ago I ordered a huge bundle of lashes from them. I waited two months and never received them. The seller claimed my lashes were delivered when they never were. They stole my money. My dumb self decided to give them another chance and bought more lashes from a different seller. This purchase was made in MARCH. It is now JUNE and my package is not here. On the delivery information it has a countdown for how much time the seller has to deliver it to me. Every time those days and hours are up, and my package should be delivered, the app just adds and extra 30 days to my delivery time. This is absolutely ridiculous. The seller is not being cooperative. And How many fu*kin months do they expect me to wait for my package. When I check the package it says "order complete". I can't even confirm that I have received the goods or in my case, that I have not received them. The app says the delivery is complete because this is the day my package SHOULD be here. But it is not. AliExpress steals your money don't trust them.

I bought 8 items through Aliexpress at the end of April 2020. On 27 May 2020, I only got ONE item. The rest? I summit dispute in Jun for most of the items. One dispute I won: I got refund for USD3.55. What about the other items which is more than USD 3.55? `NO Respond`. Aliexpress extend the delivery deadline for one of the item ************** Face Mask) for another 8 weeks. That means I will not get the items until end of July 2020 and they are not guarantee I will get Refund nor item until end of July. Well will you suggest your colleague or friends to use this Platform to shop?. I do feel Aliexpress help the `Seller`only. I always got the excuse is Covid 19! Why Aliexpress do not inform seller to correct their delivery date? Buyers will expect the item according to delivery date which seller provided. I bought USD 122.64 through Aliexpress. How STUPID I am! I got one item with the price of USD 16.18 and one refund item with USD 3.55. The rests? Logistics Problem. Do I get the rest of items? I will post again when I get them all. So fellows! Think twice and Good luck if you want to use Aliexpress platform!

I ordered masks from them. And I didn't recieved any. 2weeks after the guarantee date of receiving. I tried to get in touch with them. So hard. Only chatting with a machine than few days after they gonna answer. They keep saying I have to wait so I asked for full refund. They started to negotiate. They propose to me a partial refund for something I didn't received They said because the business is not going well can you imagine! I kept insisting so few weeks later AliExpress said they refunded me but no money get in my credit card two weeks after the refund date. Weird. And each time I try to contact them They send me the same message that they refunded me. Layers and thiefs. Stay a way from them. I keep using Amazon a big big difference

I have ordered from this site a few times now. First, when you order, be aware each vendor bills as a separate order. I've had multiple of these overall orders from multiple vendors where I don't receive the merchandise from 1 or more vendor. You then have to log a dispute and go back and forth a few times before AliExpress MAY decide to refund your money... or they may extend the shipping time period... for MONTHS. I've definitely had much better luck with merchandise vs clothing.
This last order I placed was the first for clothing, and I really should have done more research! 2 of the items I ordered came in a timely fashion and are great quality. The rest? 1 was timely but subpar quality and really did not match description. Another 2 subpar quality, don't match descriptions, wrong sizes (1 was wrong size AND wrong color).
Still awaiting delivery from 3 more vendors... orders placed End March / 1st week April... acceptable delivery range has been bumped out on all of these until mid-July!

Terrible customer service even when I showed proof seller canceled the order, I still couldn't get this company to return my $698.00.

The seller and Aliexpress said at least 90 Days to receive if I received my refund at all. Unbelievable!

Filed dispute with my Credit Card company and received my well deserved full refund immediately. The seller in this link is the worst!

I have tried buying here 6 different times, with the exact same issue.

Buyer beware!

After waiting months for my order and eventually opening a dispute, my dispute was denied because according to them "I did receive my item". My appeal was denied and no refund. I have phoned all my local post offices and this parcel was nowhere to be found. This was my first time ordering from AliExpress and I so regret ever doing it. I will NEVER EVER buy from their site again. They have much to learn from sites as Wish and Banggood with regards to customer care and protection. Shame on you for stealing my money!

I do not recommend purchasing from Aliexpress.:

1. I have ordered clothing items that were so cheaply made, I could not wear them. Here is what you have to go through when you have been sent poor quality items: You have to open a dispute; it is up to you to now take a picture, send in a complaint. It is a complete hassle and not worth it as you can be sure, as the experience of purchasing from Aliexpress has taught me, most of the items you order are thin material and not as the picture shows on the model.

2. Recently, Aliexpress has changed the way it confirms whether items have been delivered. Prior to the recent change, when an item 'purchase protection' ran out, Aliexpress would send notification. Generally you would have 2 weeks to file a dispute. NOW, they alert you 'Times Up' and in my case, told me it was up to me to go to the Post Office to find out where your Order is. That's brazen

Here is the Aliexpress' current idea of Customer Service: 'Please pay more attention to the tracking information. If the package arrive at the delivery office, please contact post office to pick up in time. Buyer should be responsible for any consequences of failure to collect items in time.' This is copy/pasted directly from the last dispute I opened because and AGAIN items did not arrive, 6 in total.

3. The length of time Aliexpress allows for delivery of items has changed from 6 weeks to 3 MONTHS. How ridiculous is that? And according to Aliexpress, after 3 months of failure to delivery the order, it is the International Customers issue, not theirs.

My opinion and best advise: Don't buy from this company. They simply do not deserve the trust of International Customers, their money or their orders for their crappy products. I now order from Amazon. Amazon takes customer service very seriously, they do not tolerate merchants who either do not deliver or fail to deliver in an appropriate. I have had two experiences where an International order did not show up, notified Amazon, refund provided.