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Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
Ordered items that are marked on special and a week later they email to say the items are out of stock and will be two weeks until back in stock. I said yep ok but pls upgrade the shipping as it is their fault there is a delay. They advised I can if I pay the extra $2. Well I then cancelled with them and will never shop again.
I have purchased a few products and although the delivery is slow, it's ok.
I just bought a "vehicle tracking device" which when tested before installing showed it faulty. The gps function did not work. I asked for assistance / advice as the product was not working. They offered me a "points credit" of a quarter of the purchase price. I asked for a replacement in my strong response. Have not heard back. Be careful, very careful.
Dear Keith H.,
So sorry for all the inconvenience caused.
Could you please kindly tell me the order number first?
You can also contact me directly to katherine@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Katherine
The product exceeded my expectations in every way. Its quality and performance were exceptional, making it a fantastic value for the price. I was particularly impressed with its durability and longevity, as it has consistently delivered outstanding results over time. Overall, this product has greatly improved my daily life, and I wholeheartedly recommend it to anyone in need of a reliable and effective solution.
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Don't order from these people. I paid for expedited shipping which was supposed to come in 3-5 working days and it took 2 weeks and then the order was missing an item. I asked them to refund my shipping cost and they want to keep negotiating with me giving me points or a partial refund. It's ridiculous and still not resolved.
Tracking information "not available" 7 days after order and Banggood email sending me a tracking (useless) number. I was also advised today that my credit card had been hacked and used in 3 places. Fraud reported and list of places I used the card were given to the card provider for prosecution. Wanna be it was in Honk Kong? Never again.
Dear RS W,
We are apologize for leaving a unhappy shopping experience at banggood.
Could you please kindly tell us the order number, so we could have a check what happen, maybe the information of Overseas logistics didn’t update quckily. Please don't worry, if you didn't receive the parcel within the estimated time, we could arrange the resend or refund to you.
Hoping for your kindly understanding.
Best regards
Banggood Team
Ordered a racing drone and spare parts first they tell me expedited shipping can't ship to a po box so I have them remove it and come directly to my house they say it being processed then send me another email saying they can't send anything with batteries to Canada and will have to give me a full refund but won't refund the spare parts order that already shipped out. Don't waste your time with banggood to try and save a few bucks because it is not worth it in time wasted...
Dear bryan j,
We are apologize for leaving a unhappy shopping experience at banggood.
As for the shipping restriction, we are very sorry that we can’t control them, but we will try our best to improve them. Hoping for your kindly understanding.
Best regards
Banggood Team
The matter is solved after few parties involvement. It was long process, but glad it is over. The advantage of this company not just competitive prices, also the fast delivery (three days only), since it has own warehouse in Australia. Will purchase in the future and check the product reviews more carefully.
Dear Susan C,
Thank you for sending such a kind and enthusiastic comment.
We certainly appreciated hearing it. Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services.
Once again, thank you for taking the time to leave your comment. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible.
If you have any questions, you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Two cameras do not have colour night vision as it stated, and one of them does not work. Sent photos and videos as requested for evidence, was ignored.
Found out quite few same cases related to this security camera under review. They also delete d my review, what a dishonest business.
I ordered a Mini PC from banggood. It product arrived damaged and would not function as promised. Following contact with banggood I was promised a full refund plus reimbursement of shipping cost. To date the company has stalled and used avoidance tactics to avoid allowing me to return the product for a full refund. Others have mentioned this and to me it seems like a corrupt practice. Do yourself a favour and stay away from these people they are bad news have no integrity and likely not good business people.
Dear Frank C,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
They sent the wrong order and spent a month jerking me around having me take pictures of the order to prove it was incorrect. Basically ran out the clock for PayPal buy protection. Cheap, crappy stuff but not worth it when they can't fulfill orders.
Dear mike h.,
Thank you for your review and sorry to hear that.
Could you please give us your order number so that we can help you to check it?
Also please feel free to contact us if you have any problem: http://www.banggood.com/Contact-Us_hi111
We will try our best to help you.
Best regards,
Banggood Team
On the page of the item and at checkout the site specified around 10-15 days for shipping the item. Once shipped, we were emailed the ACTUAL estimated delivery time, which turns out to be around December 6th, 1 1/2 months longer than advertised. I will not recommend this for anyone who needs an item soon or in general, Also once shipped and you are told the real estimated delivery time, and by then you cannot cancel or refund it. I will not be using this website for any other orders.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
About the logistics, there are so many uncontrollable factors like bad weather, customs, inspect security etc., which can cause the item delayed in the shipping way.
We have already contacted you, if the problem has not been solved, please contact us at vipservice@banggood.com
Best regards,
Banggood Team
These people advertise things that are not in stock and therefore obtain money by deception. Their live chat is just a message service and their customer support is non existent. They cannot think outside the box so that if one item is held up then you cannot change the order because chances are that is out of stock too. Just do not believe anything they promise because it is a lie. Ordering from them is a lottery and you could get lucky but next time you won't - you are warned
Jerzy C
"Bad, bad, bad customer services" I'd give them less then zero stars
More than 90 days waiting for the order that never arrived at my place, and each time they told me to wait another 30 days and it will be resolved. Lying all the time and I think they don't even know where the order is. And they refuse to return the money.
Dear Jerzy C,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
The search for the correct product takes too long. Check out process is tiring. I have to give my address 3 times. Also have to sift manually through hundreds of suburb names for mine. Not sure if your website is to blame, or it's my new tablet. Any way I am happy with your products.
Wide variety and good quality
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@banggood.com
Best regards,
Banggood Team
The search for the correct product takes too long. Check out process is tiring. I have to give my address 3 times. Also have to sift manually through hundreds of suburb names for mine. Not sure if your website is to blame, or it's my new tablet. Any way I am happy with your products.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ordered an item last month, that Bang Good promptly took the price out of my account for. Customer service gave me an order number of **************926 that I could use to track the item. It's better to buy from the store in the mall. They take your money when you have the item in hand and, you're satisfied with the product. There's a lot to be said to shopping local.
Dear Customer,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Dear Bill K,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I'm a long time customer and it doesn't make any difference. I ordered an fpv killer whale RC airplane. Over $300 and I get a box of foam no motors nothing installed horrible horrible transaction. Contacted them for immediate ship back and their response to me was you have to ship it all the way back to China at your expense. We both know there's no tracking overseas so I said I ordered it from the USA Warehouse so I will send it to the return address on the box in California and they said absolutely not you have to ship it to California and wait for your money to come back. I never got past their customer service department or their lack of customer service. I would avoid this company with all of your will and might. Do not never ever buy anything from banggood and thank you you're actually going to get what they say they're going to send you. And it's my fault entirely I trusted them
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Richard Pesicka,
First of all, thank you for your reply and time in dealing with your order. Under our joint efforts, we finally reach an agreement on this issue. Hope you will be satisfied with the solution.
Banggood will do what we have promised to our customers. When you receive this email, we have already arranged a refund to your payment account. But for different payment methods, the time for refund reaching your account is different.
We hope to receive a continuance of your kind patronage and we shall spare no efforts in providing fast shipping and the best services for you at all times.
For any questions or further assistance, please feel free to contact us.
Have a nice day!
Best regards。
I purchased 3 items from this company. 2 pr of shoes and a purse. The shoes arrived and are at least 2 sizes too small. Had they been the correct size I would have worn them with a smile although one pair had a permeating chemical smell that was prevalent in my house to the point of having to bag them up in a plastic bag. The other pair was OK if only I could have worn them. The purse is nice and for the price I paid, acceptable. Why not return the shoes you ask... well... I think it would cost me more to return them than to just find someone I can give them to. PLUS... neither of the mailers (they were shipped in 2 separate envelopes) came with an invoice or return instructions and the label on the envelopes was in Chinese. Would not order anything from the company again, especially something size related.
Dear Chris D,
Thank you for your review and sorry to hear that the shoes you bought from us is not suitable to you.
Usually, there will have a size table in the product page as a reference, if you think it have mistake, please feel free to contact, we will be glad to receive the e-mail from you.
If you are not happy for any reason with your purchase, then just return it within 3 days of receipt for an exchange or full refund minus the shipping charges incurred by us. If the return is not a result of our error, customers will be required to cover shipping cost both ways.
Please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition as when you received it.
And also you can contact our customer to help you.
Best regards,
Banggood Team
Dear Chris D,
Thank you for your review and sorry to hear that the shoes you bought from us is not suitable to you.
Usually, there will have a size table in the product page as a reference, if you think it have mistake, please feel free to contact, we will be glad to receive the e-mail from you.
If you are not happy for any reason with your purchase, then just return it within 3 days of receipt for an exchange or full refund minus the shipping charges incurred by us. If the return is not a result of our error, customers will be required to cover shipping cost both ways.
Please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition as when you received it.
And also you can contact our customer to help you.
Best regards,
Banggood Team
Ordered a 3d printer, got it after a few weeks and assembled, nozzle just crashes into print bed. Maybe this is my error, but it seems more like a defective printer, probably a firmware issue. They tried to give me $20 of $160 and now are not responding to me. I offered to return there product for my money back clearly and it seems they have put me on ignore. DO NOT BUY
Dear Timothy R.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have received your email and we will reply to you soon.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I ordered a roll out pianos. I was so excited to get it. It arrived Damaged and doesn't work. I tried to contact the company, and there isn't a phone number that works. It turn out they are in china, So I went through pay pal, They expected me to return it, witch is understandable, except the shipping to china cost more then I payed for the item. So Pay pale would do nothing and I lost all my money. I had to save up for this. I can't afford to by another one. I got completely ripped off. Don't buy anything from this company. I just wanted to play piano... I'm so sad
Dear Julianne I,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the product problem, here is the warranty of Banggood: https://www.banggood.com/Return-policy_hl103_at528, hope it could help you. We also hope you could contact us with the links below.
Return a DOA (dead on arrival) item
If the item arrived broken, please contact us within 7 days from the delivery date and follow the procedure for the 7 Days Product Guarantee.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.
We recommend you contact us with the links below instead of the telephone.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I bought two solar panels from the website. One packet was damaged and a part was missing/broken.
I opened a ticket with the support, I supplied them with photos as well as with videos showing exactly the issue and the damaged item as they requested, now they want me to leave the solar panel for couple of hours and test again if it works.
FOR All you guys who have little knowledge with solar and energy in general, what sense does it make to leave the panels outside and wait that after a couple of hours they will start working!?
This is a scam!
I searched the internet about these Panels and clearly they have issues, but Banggood does not want to admit.
I opened a case with PayPal. Let's see the outcome. If nothing happens, I will inform the lawyer and ask him to get this done via the law as this item was shipped from Spain
Beware, if you write a review of the item and it happens to be negative, they don't approve it so you never know the negative comments that the item receives.
Tip for consumers:
Sony be fooled and buy goods from Chinese companies. They don't have proper audit so nobody knows how they do business.
From my experience they are the worse to handle with.
Products used:
Solarpanels
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Customer,
Sorry for leaving you with an unpleasant shopping experience. We have always insisted on providing customers with high-quality services, if you are not satisfied with the solution or do not respond in time.
Sincerely hope that you can contact us at vipservice@banggood.com. After we see it, we will reply in time within 24H, hope your understanding.
Best regards,
Banggood Team
Totally scam, customer service is horrible, stay away at all costs. Bought an e-scooter from this website, broke in less than 2 months. Emailed them about the issue and sent them video proof. They responded they will investigate and would respond within 72 hours. Okay 72 hours later no response received, email them again, they would pretend they didn't know about the case and asking me to further explain the issue. Okay I replied to that email, then received same response stating they will investigate and would respond within 72 hours. And forever like this over and over again. I first contacted them on March 2020, it's now July 2020, no progress made at all.
Edit: order number is *******
Dear Jack T,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
Since your order is not received, we would like to check it to see if we could give you a solution.
Therefore, regarding your issue, we suggest that you could contact us through this email address:
appservice@banggood.com
Best regards,
Banggood Team
I ordered a handbag on 20 July 2015, it is now 24 Aug 2015. I was informed item was out of stock and given three options, one of which was a partial refund! Why only partial refund? I raised this with Paypal and will be taking the matter further with them if item not received by 26 Aug. Thankfully the amount involved is under twenty pounds but it is still an amount I can't afford to lose. Needless to say despite their excellent offers I will not be using them again.
Dear Catherine G.,
We are sorry for your unhappy experience at banggood.com.
Could you please offer me the sku item number of the item you refer first? I will investigate this case again.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I thought I found a nice product with a very low cost. The added shipping cost didn't make it unappealing. I purchased the item. After a week I decided to see if I could track the item. Found out that it was never shipped. Tried to contact them by phone - ************** - is not in service. So I started a chat. Rep told me that if I don't pay an additional $32, then the order will be cancelled. So I requested a refund.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer
We are sorry for the inconvenience caused by the logistic restriction.
We will continue to look for suitable carriers and expand our shipping area.
If you have any questions, please do not hesitate to contact us at vipservice@banggood.com
Best regards,
Banggood Team
Waiting for over a month for my order and still not here and talking with them was useless. Their web site is not user friendly at all. No where in the transaction did it say it would take this long to get here and there is no information about postal tracking number. I asked for a refund but they refuse to give it.
Dear Carol E,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Be very wary of this retailer. I made 5 orders with them, the first order went very well and was delivered quickly.
After this I made 4 more orders, 2 yet to receive and 2 others they didn't fulfil indicating a detected security risk!
However, the worrying part is the transactions made to my credit card account. Duplicate amounts for the same order, another amount which bears no resemblance to any of my orders and another, money taken for one of the orders which they indicated a security risk and cancelled/didn't fulfil!
Needless to say, it is in the hands of my credit card provider.
Started well, ended terribly! Be very careful and check your payment transactions if using this retailer!
Dear ADRIAN M,
Thanks for your order and we are sorry for the inconvenience caused.
During the transportation of this parcel, there may be delays caused by unavoidable situations, such as poor weather conditions or slower customs clearance procedures.
Please kindly note that all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time. https://www.banggood.com/Shipping-methods_hl70_at321
And we will try our best to protect your funds safety. We hope that you can enjoy your shopping.
If you have any other questions, please do not hesitate to contact us. https://www.banggood.com/es/Contact-Us_hi111
Best regards,
Banggood Team
Dear ADRIAN M,
Thanks for your order and we are sorry for the inconvenience caused.
During the transportation of this parcel, there may be delays caused by unavoidable situations, such as poor weather conditions or slower customs clearance procedures.
Please kindly note that all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time. https://www.banggood.com/Shipping-methods_hl70_at321
And we will try our best to protect your funds safety. We hope that you can enjoy your shopping.
If you have any other questions, please do not hesitate to contact us. https://www.banggood.com/es/Contact-Us_hi111
Best regards,
Banggood Team
I ordered a drone from Banggood. Received it, but on opening the box, found that the battery was missing. Can I get a new one sent to me? 26 emails later, NO.
Just getting the run-around to frustrate me.
STAY AWAY, they have your money, they don't care.
Dear Michael L.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Return incorrect item received
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
https://www.banggood.com/Banggood-Warranty_hl103_at528
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear Howard F.,
We are sorry for your unhappy experience at banggood.com.
For the out of stock order, you can cancel the order or change other items instead if you are not willing to wait. We are not able to upgrade the shipping though you are willing to wait. The updated shipping cost is even higher than the the order value. You need to pay the difference for the upgrade shipping.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team