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Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
Ordered an item over 3 weeks ago and still have not received anything, sent them a number of emails but have had no reply, had to report them to PayPal to try to get my money back... avoid this company or prepare yourself for terrible customer service and loosing your money
Tip for consumers:
Stay away from this seller at all cost
I contacted them due to a problem after 9 months of purchase. Customer service is really kind and helpful and gave me a refund. This is by far the best treatment I have ever had as an online customer, they can help you with any sort of problem! Thank you Banggood!
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Bought 2 leather wallets that literally fell apart in 3 weeks. Bad stitching and not true leather. This is just another cheap product from this worthless website. Oh and shipping took 2 months said 10 days max and that sucks!
My recommendation is stay away in no way is this Chinese company a good place to shop!
Dear RW G,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Cannot trust reviews of the items they sell because they delete any review that does not have 5 stars if you look you will see.
I purchased an item that did not work and after reading more about it I learned that it was a cheap item with many problems so I left a negative review, the next day it was gone, then I started looking at other items and realized that none of their items had less than 5 stars.
I guess I will have to read reviews from somewhere else before thinking about purchasing anything from banggood.
Dear Lino V, thank you for your comment. We will delete the review which is not objective and will affect customer judgment. Hope for your kind understanding. And we will contact you after your review had been deleted. Please tell more details about your order, we will try our best to assist you. For any further assistance do not hesitate to contact us. https://www.banggood.com/Contact-Us_hi111
Best Regards,
Banggood Team.
Fault developed after two weeks. Customer service was tricky, but returned the phone to China. They would only refund a third of the price despite the fault being with them.
Would be very wary to trust them again. Check their policies - probably not legal.
Dear Jude W.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Faulty within one month
If the phone appears to be defective within one month from its delivery date and the cause is related to its manufacturing process, we can arrange a repair or a replacement in case the item can not be repaired.
Please return the product and we will arrange a replacement or repair after receiving it and confirming that the issue is caused by defective materials, components or workmanship.
We will not cover the return shipping fees.
We can offer you other forms of compensation in case the problem can be solved in other ways, as by upgrading the software or the version of the system.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for phones and their accessories
https://www.banggood.com/Return-policy_hl103_at738
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I ordered a digital watch that came defective with no instructions, blue tooth ear phones that either do not work or have a buzzing sound and a hip pack that will not fit anyone with a waste 38" or over. They do not stand behind what they sell and simply ask you to ship the garbage back to China. WARNING... beware of these people and I would suggest that all of the good reviews are rigged.
Dear David B.,
We are sorry for your unhappy experience at banggood.com.
Could you tell me the order number of the order you refer first? I will investigate this case again.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Dear Banggood
I responded to your reply to another one of my reviews on another site. Just like here, you are lying about returning the merchandise, because you will not give me back my money for YOUR screw up. So please quit trying to make yourself look better, when we all know that you are the worst of the worst. I don't want anything from you but my money, you pay for the shipping, and keep your points because your merchandise is so substandard I won't be purchasing anything else.
Dear Ann W.,
We don't cheat our customer. If you want to return the item, you could inform us and we will send the shipping address to you. And we will refund for you minus the shipping fee when we receive it. We always strive to provide the reasonable solution for our customer, in the meanwhile, hope you could cooperate with our work.
Best Regards!
Banggood Team
I ordered a 4000mAh Solar LED Portable Dual USB Power Bank External Battery Charger Box Case. That is the original tag line for the merchandise, and it shows a fully put together power bank. What came in the mail was a pile of pieces and parts jumbled together. I contacted the company for my money back which they refused, and they said it was a DIY project for me to put together. I just want my money back for this piece of crap because I have no idea how to deal with electronics.
I recently made the grave error of ordering goods from Bang Good The goods I received were seriously substandard and not worth the envelope they were sent to me in. They do not enclose return instructions so I contacted them on their chatline and by email. They have been nothing but obstructive and rude and have, at no time offered me a way to return the goods. The world needs to know what this organisation is like so that other don't suffer at the hands of their operatives. They are truly appalling, don't buy from them!
Tip for consumers:
Good
Simply took my money and said that transaction was "failed". Useless customer service could not answer any single question and instead of it, kept asking irrelevant questions.
Do not trust it, otherwise you risk losing your money and being fooled.
Dear Adam S,
Thank you for your review about Banggood, and sorry for all unhappy experience.
Could you please tell us your problem so that we can help you to solve it?
Looking forward to hearing from you.
Best Regards,
Banggood Team
This company displays ads that are completely false and deceptive. When you go to the website, they manipulate the text and pictures so you think you are buying one thing, but you get something else, or less than what you thought. BUYER BEWARE! Below is an ad that appears to be for a video camera, but in reality you get only the microphone.
Dear Gary B,
Thank you for choosing Banggood and sorry for any inconvenience caused.
All products of Banggood purchased from eligible supplier, the quality of the products are guaranteed.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I ordered(and paid) a drone for Christmas...
They confirmed the item is shipped 19.Nov. 25 20:04 I received the conformation email. *******
- The drone never arrived
- The shipment tracking on the site is blank... when I click on the shipment tracking ling it shows a blank empty form about shipping information...
- I wrote two email to them they never answered...
This was my first order from the site, they seems cheaters to me who stole your money - not shipping - not answering.
Dear Zoltan P,
Thank you for contacting us.
We are sorry to inform you that due to your order was shipped with the Standard Shipping, which has not tracking number and shipping information. We suggest that you can choose the other shipping method next time. According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation. We have arranged the colleague to follow up your case, please check your email and reply us.
If you have any other suggestions or comments, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
They offer points for different things you do on the site but when you try to use them you are very limited to how many points you can use. Also the customer service is terrible when something goes wrong or product needs warranty forget it.One month 4 emails and 3 chad sessions and no reply from them. I have bought my last product from them. Very disappointed.
Dear Kevin M,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I ordered a digital counter that was supposed to count up to 1200 rpm but stopped counting a 4 or 5 hundred. Why do you allow these sellers to LIE? Product # ******* order # ******* They want me to take a video and then a photo of counter that stops, anything to make the customer jump through hoops and give up.
Dear Robert K,
So sorry for any inconvenience caused.We already checked the email record and confirmed with related staff, we didn't deal with your case properly, so please accept our sincerely apology.We already asked the related customer staff to contact you again, you could choose refund or resend, please check your mail box and reply us as soon as possible.We promise that we will take the responsibility to solve your problem if the problem was caused by us.If you didn't receive the resend package or refund in the future, please send email to complain@banggood.com, we will hold those who are involved responsible. Thanks for your kindly understanding.
Dear Robert K,
So sorry for any inconvenience caused.We already checked the email record and confirmed with related staff, we didn't deal with your case properly, so please accept our sincerely apology.We already asked the related customer staff to contact you again, you could choose refund or resend, please check your mail box and reply us as soon as possible.We promise that we will take the responsibility to solve your problem if the problem was caused by us.If you didn't receive the resend package or refund in the future, please send email to complain@banggood.com, we will hold those who are involved responsible. Thanks for your kindly understanding.
Best regards,
Banggood Team
Dear Robert K,
So sorry for any inconvenience we caused.We checked the staff well before shipping. The damage might caused during long time delivery.We checked the email record and asked our related customer service to contact you again to give you a reasonable solution. I You could choose resend or refund.We will issue your order as you requested.And please accept our sincerely apology for the mistake.We will take it as a lesson and try our best to improve our service in the future. Thanks for your kindly understanding.
Best regards,
Banggood Team
Dear all
Beware from Banggood I am sharing my experience with you as follows.
I ordered many items ant the same day. But!
1st order I ordered an item and pay for it but it reached me wrong item and I lost more than 50$.
2nd order I ordered many items and I received 5 off them defected (broken, missing parts) that cost me more than 66$.
I contact BangGood regarding the items with pictures proves all my issues. The reply was 10$ refund! While I spend more than 120$+shipping.
Asked for returning the items and fully refund no answer back shame on you BangGood.
Be careful all from this cheap company and no quality management.
Best Regards
To all
Dear Ali A,
Thank you for choosing Banggood and sorry for any inconvenience caused.
First, if the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
And according to Banggood warranty policy, could you please send us some photos to show the detail of this issue, so that we could confirm this problem and find out the root cause more effectively.
1.The photos of shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.The photos of products that you have received/the wrong product/the damage part of product
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I've ordered from Banggood about 7 times now and am pretty happy, once I got calibrated to their delivery times. The first couple times I ordered I got really anxious and frustrated that some items came quickly and others took weeks longer than expected. However, eventually everything I ordered did arrive, and I must say that every product I have received has been decent. Average quality for Chinese manufactured goods. I will still order from them when I see something that looks interesting, but only for items that I don't mind waiting for. Ordering from them in November and expecting items by Christmas is a joke. Order your Christmas gifts in Sept and you will have a decent chance of Dec delivery.
Dear Kirk L.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
These people stole my money. I ordered from them and never got my items. Had to contact PayPal to get my money back after I had emailed and personal messaged them on here and Instagram with no response after they sent a default message to my concerns - "We appreciate your feedback and we are sorry that you feel this way. Is there anything we can do to help you?"
Dear FUKYOU B,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I've ordered several items from them now. The products do eventually come and seem okay but I have been waiting since Feb 5 for one item (now April 11) They keep telling me it out of stock, then in Stock and will ship soon then out of stock again. I think this will be my last purchase from them.
Dear Nicky L, so sorry for the delay shippment and causing your unhappy shopping experience.We will try to keep focus on the stock of the item and inform the customer in time.
If you still have any questions, you can inform us.
Thanks for your cooperation in advance and sorry for all the inconvenience we caused.
Beware, I've ordered many times from banggood and got what I ordered, you can get some good deals. They take a long time to receive but it has always come. But my last order I received the wrong stuff. I've sent many emails but they accept no responsibility for there mistakes. If they miss ship, you take the loss.
I have ordered a thing for more than 100$, but they have send me completely different thing which is totally useless and has no value for me. When I complained and asked for refund (I have send photos of the product showing what is wrong), they have rejected that refund without even writing the reason. They basically steal from people. Their customer support does not communicate with you. When you post a negative goods review, they do not publish it, so that they can steal from even more people! If you try buying something for 3$, OK, but anything more expensive is like flushing the money into the toilette.
Dear Pavel C.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
1. Banggood sells products on the higher prices then can be found in Aliexpress.
2.The client rights are not covered properly - despite client complains about
The quality of the product - Banggood keeps silence
3. They do not publish product reviews, which have bad product and service notes.
Dear chicho m,
Thank you for your order and we are sorry to hear that you have met some troubles on using the products.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Customer service is a joke.
Put the correct shipping address in, got an order confirmation stating that the address and what was ordered. Checked it and it was all correct.
A day later, I got the shipping confirmation and the address is wrong. I contacted customer service and it takes them several hours between emails, up to 20 hours, in response. The person manning the email doesn't read the entire email and repeats things when they have been spelled out in previous emails which makes the entire process tedious. Explanation of what happened above was described multiple times and they insist on checking and asking me for screenshots, which I also sent them multiple times.
I haven't even received the items yet and not sure about the quality but so far the experience has not been good.
Dear P W.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Beware! Don't buy from here. I purchased a phone but never received it because when it reached my country it was shipped back by the local courier because the package had an incomplete address. Banggood refuses to refund me even though tracking info shows this and i sent info form my local courier. I am totally disgusted by this seller. I now no phone a US$170 charge on my credit card.
Dear Darren F, thanks for your reply. If your order was returned to us, you could choose to either resend or refund for your order. Would you like to tell us your order number then we could help you to check your case situation? Hope to hear from you soon. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
I Bought 8 items, and automatically Banggood splits the items into 3 shipping which made the transaction worst. Out of 3 shipments, i only received 1.1 is lost totally, 1 is shipped to another person...
Now Banggood customer service is pointing the finger to the post office to solve my problem. If they are not willing to solve this who will protect us customers?
Dear Leonard N, thanks for your reply. We apologize for this inconvenience. If your items are dispatched from different warehouses, your order will be split into several orders automatically. And if your order has arrived in your country, we suggest you could contact the local post office to have a check since it would be more convenient for you to receive a quick response from them. You could also contact us if the item is delivered to another address. We could help you to solve it. Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Team
Don't ever use this scam shopping app I bought a very poor quality cardigan gauze like and different colour from that was posted in the seller's pictures. Moreover, they posted a fake return policy where they mentioned that you can return any item in 30 days for no reason and you will pay for the return charges. In reality I've wasted almost 30 days in sending useless emails to their so called customer care and even vip one they said they I'll have to pay customs and other not mentioned before charges that will exceed the item's cost. Forgot to mention that they refused to send their courier representative to collect the item and requested that i send it on my own which will cost me 4 times the item cost. More importantly I used to be a regular important customer this is their way of dealing with me.
Scam scam scam save your money and use reputable other shopping apps like Amazon and Shein whom refunded my money on at once on the same day and even kept the returned item.
Dear Rania R,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
Banggood sell the product with high quality. If you think the product is not good enough for you, please contact us through this email address and we will try out best to help you:
appservice@banggood.com
Best regards,
Banggood Team
Advertised as a Winter Coat turned out to be a Corduroy shirt. Returned at own cost, they wanted a tracker ID, postage would have cost almost as much as item. Lesson learnt, you get what you pay for and returns not economically viable. If you want to give your money away send it to a charity.
Dear michael j,
Thank you for choosing Banggood and sorry for any inconvenience caused.
All products of Banggood purchased from eligible supplier, the quality of the products are guaranteed.
If there are no quality-related issues, but you are still not satisfied with your purchase, you may be eligible to return the items for a refund within 14 days of receiving your order. We will refund you the items price after we have received your package and inspected it.
-All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
-You will be responsible for all shipping fees incurred.
-Due to hygiene reasons, underwear, earrings, lingerie, and swimwear can not be returned. If there is a manufacturing fault with your clothing or it does not match what you ordered, please do not hesitate to submit a DOA claim.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear David P,
We are so sorry for all the inconvenience caused.
For the order 3823025, it was sent out on 4th December.
It usually takes about 7-25 business days(about 30 days) to arrive to UK. Sometimes, it will be delay by customs, logistic and your local post office.
Please kindly wait for more 7 days. If you still can not get the parcel 7 days later, please kindly inform me and I will offer you a solution.
You can also contact me directly to katherine@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Katherine