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Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
After ordering a laptop during the 11.11 sale of 2018 it was dispatched using European direct mail. After not getting a tracking update for 1 month i contacted customer service. After a long procedure of standard emails, they claimed the item was send back to them due to shipping label defects. They re-shipped the item, with European Direct Mail, after i explictly asked them to use EU priority direct.
To this date the package has not arrived, it has been 5 months, I have had to start a claim on paypal, but i am left with no laptop, money tied up for 5 months and little to no customer service.
All other orders i have placed with BG went fine, so I am really puzzled why this high value item was never delivered. Now the item price has gone up significantly since the 11.11 deal and i am left with nothing but a whole lot of wasted time.
Never ship with European direct mail! You will not receive anything.
I always check Banggood first for all my shopping needs, including gifts for my wife. The selection is excellent and prices unbeatable. And if you need customer service, they are very responsive, polite, and helpful.
I have ordered a number of items from Banggood and overall I'm very satisfies with the product and quality. Although I have encountered a few issues, they have been responsive, most times in correcting the issue.
Their Price and Quality of products is very good and can highly recommend them albeit the average wait time for my orders has been around 4 weeks.
This site is good but the customer services)agents are are very dissapointing, disgusting... they don't understand & communicate with their staff about a special message a customer left... overall it's very bad when it comes to refund process... it takes forever to understand you & refund. I really recommend Gearbest.com or AliExpress or eBay more for a smooth customer service & mutual understanding!
Dear Amir y,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
They send me the damaged projector that become faulty within a week. I have contacted their support team and they keep telling me to fix it locally then they will cover the cost. I do not have any place locally to fix the product and I told them that, but they keep asking me to "search online and try harder". I have asked for the replacement using the Banggood warranty but they just ignore and keep telling me to search online. They have no interest in solving the issue, just keep dodging the questions. In fact, they have no clear method of paying me for the repair fee so asking me to fix it from my end is unbelievable! If you have any issue with Banggood product do not spend time with their support team. Instead, go straight through the PayPal to get refund. That is only way!
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We are really regretful that one of the items you received was not in perfect condition. We always double check the items and pack carefully. It might be rule handling manner in the transit. Please kindly understand that such issue is really not under our control sometimes. Please provide us with the a detailed description of the problem.
We have already contacted you, if the problem has not been solved, please contact us at vipservice@banggood.com
Best regards,
Banggood Team
Why do you have such a poor customer service> Good communication is a essential tool when conduction any kind of business and it is definitely missing in yours. By that I mean, you leave your customer on a limbo
Dear Ramin A.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the exact problem you have and offer me the order number/sku item number of the order you refer first?
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Bought a replacement battery for ar drone. No way of charging it, they advertise it like its a direct replacement. Took forever to get here also. Not even gonna bother with trying to resolve issue, just a learning experience.
Never deal with this awful company. I ordered an item that was supposed to fit my setup. When I received it, it was the wrong model. Tried to go through their complaint process and never received an answer. Had to order the same item elsewhere... The picture I attached is exactly the same one I sent them as a proof.
Dear Sebastien R,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Order place end of April. Notice shipped out, April 30,2017, but dont have item, after 13 days?
What the hell are you like Rosegal? They cheated me out of money too.
Order number ******* pair of flat loafers green.
Dear Linda H.,
We are so regret that you are not satisfied with our delivery.
The order 14359882 was sent out on 2th May via Standard Shipping.
It usually takes about 7-20 business days to arrive in the USA. Sometimes, it will be delayed by customs, logistic and your local post office.
You should pay extra to have fast shipping if you need the parcel urgently. Please get further information for our delivery time in http://www.banggood.com/What-are-the-Shipping-Methods-and-Delivery-Times-_hi321
Hoping for your kindly understanding.
Best regards
Banggood Team
I bought and paid for four solar security lights. They sent me the wrong ones and one didn't work. They replaced the one that didn't work, but would not replace the other three that were wrong. Customer service just kept asking for a video of a light fitting not working. If you think about it, you cannot take a video of a light not working properly. Banggood have closed off the case as resolved. I strongly suggest you don't buy anything from Banggood as they are a very dishonest company to do business with.
Dear Greg P., we are sorry that you received the wrong lights and one didn't work. Usually we need a short video or pictures to show the problem, after we check it, we will offer you a solution(for the wrong ones and the defective one).
Any problem please feel free to contact us. Sorry for the trouble caused.
Please remember when you purchase from this company you are dealing with a company that is based not int he US but in China and that is where their customer service is. Poor at best, received a pair of snow pants that where the worst quality imaginable. When i asked to return was told that the shipping costs back where on me and that they would deduct the original shipping costs from what i paid also.
Dear Nick S., thank you for your feedback and sorry for any inconvenience caused. If htere is any quality problem of the item you ordered form us, would you like to contact us via the link: (https://www.banggood.com/Contact-Us_hi111)?Here is the details about our guarantees policy: https://www.banggood.com/Banggood-guarantees_hl105. If you have any other suggestion about our solution? Once received it, we will analyze it carefully and contact you to communicate the solutions. We will do our best to find the most suitable solution to your requirements. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
Dear Nick S., thank you for your feedback and sorry for any inconvenience caused. If there is any quality problem of the item you ordered form us, would you like to contact us via the link: (https://www.banggood.com/Contact-Us_hi111)?Here is the details about our guarantees policy: https://www.banggood.com/Banggood-guarantees_hl105. If you have any other suggestion about our solution? Once received it, we will analyze it carefully and contact you to communicate the solutions. We will do our best to find the most suitable solution to your requirements. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
I ordered shoes on 4/6/18 and received on 4/20/18, a bit longer than it could be done in the 21st century. I opened it right away and found that one of the shoes was defective: the seam was loose. I contacted them, and requested return/replace. They offered me their solution: as "I was wearing shoes for a long time" they offered me $2.00 toward my next purchase. I assured them there will be no more purchases.
Dear Doug T.,
Thanks for your feedback.
Here are some policy in our website.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
If it still can not solve you problem. Please click to know the detail.
https://www.banggood.com/Banggood-Warranty_hl103_at528
Hope your understnding.
Best Regards!
Banggood Team
I ordered a fleece jacket and a pants. It took about two month to arrive, and the sizing was wrong on the jacket, and it turned into a back and forth argument. Then a few month later the stitching on the pants started to come loose, the fabric also disintegrated in one spot, the zipper gets stuck easily. Basically the clothes seemed like a bargain at the time, and it turned out to be of cheap quality. Live and learn. Order things locally, and double triple check refund policy, and maybe even take a screen shot so they don't make things up later.
Dear Ten K,
Sorry for the inconvenience brought to you. Here is our return policy for clothes: http://www.banggood.com/Clothing-and-Apparel-Return-Policy_hi533.We have listed all the details about item sizes on the related product page. If you find the size do not fit, please check our description and your order information first. 1) Size not as ordered: You can contact with our Customer Service directly for a full refund or a correct size for free. 2) Size as ordered but does not fit: Size may be 3cm/1.5 inch inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases you would be responsible for all shipping fees incurred. 3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Could you please offer your order number or email address you used for order? Besides, about the quality problem, please send a picture or video to show more details to cservice@banggood.com.We will check it for you and give you a reasonable reply.
Best regard,
Banggood Team.
They say. You get what you pay. Well. This site is run by Chinese people and you know they can be cheap. That's exactly what this site is. They may have some cheap items but forget about customer service or on time delivery. Ordered items couple of times and both times it took more then a month. Which is 2 weeks more then their stated shipping times on their website...
Do yourself a favor and pay more and buy from US retailer. Piece of mind!
Tip for consumers:
do yourself a favour and pay more and buy from US retailer. piece of mind!!!
Only problems with this store - I have place 6 orders or 7 orders with them - things missing from the order but they still charge shipping, not working items - they asked for a picture, after that a video!) not possible to return items that came with over a month delay - they insist you pay for shipping back to chine when I don see how is my fault the item is not here on time and I don't need it anymore - stay away! I am disputing trough my credit card and paypal some of the ridiculous shipping charges they impose, see how that goes...
Update: Finally Banggood agreed to pay for the shipping back and when I went to the post office to inquire about the shipping cost they just marked the parcel as refused and now is on its way back... Who knew the Canada Posts will save the day.
Dear ioio k., thank you for your comment. We're sorry for this inconvenience. Is there any problem wiht the item you ordered form Banggood? In order to better help you solve the problem, could you mind contacting us via this contact link(http://www.banggood.com/Contact-Us_hi111)with more details? We will do our best to find the most suitable solution to your requirements.
Here is our guarantees link: https://www.banggood.com/Search_hl103_at586
If the item you receved is not working or if there is any order has not delivered, you can contact us at anytime via our contact link
Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to help you. Have a good day.
Best Regards,
Banggood Team
Banggood have the best price online, and also the best Customer service. They are very fast to answer and help on case of product problem or parcel who get lost (happen one time for me, they refund without problem). Feel good with this store, close to have them in front of me!
Bought a drone, received in 6+(!) weeks and it was broken. Never received refund. BangGood employees lied to me regarding shipping status and did everything they could to linger refund process. And still no refund, no prepaid return label. They asked to send photo and video and I did. Then they asked again. They only accept Paypal and their proprietary payment system. If you want to risk your money only use Paypal with credit card. This way you have some protection. Otherwise kiss goodbye your money.
Dear Irate B,
Thank you for choosing Banggood and sorry for any inconvenience caused.
According to our warranty and return policy, if one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.
Below please find its procedure:
1. Within 7 days of receiving the product, contact us with a photo or video showing the issue and whether you want a refund or replacement;
-What we will need from you.
A photo or video showing the issue;
A photo of the shipping label and original packaging;
To tell us if you prefer a refund or replacement;
2. We will review your claim and contact you if we need more information;
3.If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Bought item from them and never reach me, contact their customer service and they claimed that it had already delivered via local courier. Check with courier with the tracking number they provided, no such parcel. They can keep my money, no more buying from them and apps un-installed. Not recommended for anyone.
Dear Lukas L,
Thanks for your order and we are sorry for the inconvenienced.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Ordered on 11/16 for Christmas! Item supposedly shipped on 11/16…. Within an hour. Oh no… that is just the first ploy. Maybe it shipped on 11/26. Maybe. Reached USA and was supposedly in transit to me on 12/9. Still haven't received…. Contacted customer service twice. Their response… nothing that they can do. Maybe I could sell it on the second market after I get it. No where on their site did it say that it was going to take 40 to 55 BUSINESS days until after I paid and it said it was shipped. I would have NEVER ordered if I would have known. 11/16 ordered and still haven't received on 12/26. Horrible!
Dear customer,
Thank you for your order and sorry for the inconvenience caused.
Due to different regions and transportation methods, the transportation time is different.
Here are more details about the shipping methods: https://www.banggood.com/help_center/question_category.html?catid=177
Here are more details about the shipping time: https://www.banggood.com/help_center/question_category.html?catid=209&artid=1582
Sometimes it may need a slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
If you need any more help with the shipping of your order in the future, please contact our customer service by this email: vipservice@banggood.com We will do our best to help you.
Best regards,
Banggood team
As a big internet shopper I have never experienced such bad service and quality. I received an item that broke within days, I asked for a full refund or new item to be sent out. They refused. I contacted trading standards and they are actually violating the U. K. consumer rights, they dont care they still ignored me. SHOCKING STAY AWAY
Dear alice b., thank you for your comment. We're sorry for this inconvenience. In order to better help you solve the problem, could you mind contacting us via this link(http://www.banggood.com/Contact-Us_hi111)with more details? We will do our best to find the most suitable solution to your requirements.
Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to help you. Have a good day.
Best Regards,
Banggood Team.
After many many emails & having to do a disput with PayPal, I think putting this complaint on SiteJabber made the difference in getting this settled. I have been paid in full, I still have the product & willing to return it if they pay the shipping. Have not received a reply about this. Many thanks on how this turn out. I'm raising my rating to 3 Stars & not 4 only because I'm leary about doing future business with them.
Tip for consumers:
I have just noticed it's the same name who responds to these complaints. When I was contacting them by email, it was different names like, Coco, Necole or Joa. This Kathrine L is BOT.
Dear Joe I.,
We are so sorry for the product problem.
Could you please tell me the order number and let me have a check? I will investigate the case again.
So sorry for all the inconvenience caused.
Best regards
Banggood Team
Banggood reply to my previous rating was only artificial, they did not do anything to help and solve the issue. On the contrary they kept sending a track number to confuse, without stating that the item was never delivered since they did not pay the custom fees. Besides being weeks delayed Banggood were expecting the client to pay for the custom fees which they failed to pay. To get my money back I had to ask Pay Pal intervention who recognised Banggood at fault and I got full refund.
Do not use them, terrible service with terrible /no customer assistance.
Dear Chris,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
About the custom tax, please kindly get further information in http://www.banggood.com/Taxes-And-Tarrifs_hl19
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Dear marie c.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
About the custom tax, please kindly get further information in http://www.banggood.com/Taxes-And-Tarrifs_hl19
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Required their support team twice lately, as a VIP5 user, and the experience was disappointing. Their service is slow, unresponsive and unwilling to provide solutions to problems occurring to loyal customers.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@banggood.com
Best regards,
Banggood Team
Wish I could use less stars, because Banggood is useless. Placed an order very early Friday morning with express ($35) 2-3 business day delivery. Their own website said the package shipped Friday afternoon, which would place delivery at the latest the following Wednesday. It is now Saturday, and tracking just changed from "End Of Day" today, to "No expected delivery date". Asked Banggood for a refund of the shipping charges, and they offered a measly $2 in "BG Points". As if I would ever order another thing through them.
Tip for consumers:
Don't shop from this online retailer. Items don't ship within stated time frames and they will not refund the extra price for express shipping when it doesn't arrive on time
Products used:
None, they haven't arrived yet
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
Under our joint efforts, we finally reach an agreement on this issue. Hope you will be satisfied with the solution.
If you have any inquiries, please do not hesitate to contact us at any time at vipservice@banggood.com.
Best regards,
Banggood Team
Do not buy any clothing from this site. Sizing is not the same as for the U.S. so disappointed beyond words and a big waste of money that I could have used somewhere else. And the handbags and wallets are a big disappointment as well. Such poor quality. I just wasted over two hundred dollars. Do not buy from this site. I gave it one star which in fact it should have not even been given that.
Dear barbara a.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear Enzo h,
Thanks for your order and we are sorry for the inconvenience caused.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
About your problem, we have contacted our staff to confirm the problem and contact you as soon as possible, sorry for the inconvenience again, we will contact you within 24 hours. Thanks for your understanding.
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team