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Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
I bought a mobile phone earlier in year, the site says universal however when it arrived it was set to mandarin and couldnt be changed to english. I sent it back, paying myself in February! When I email the company I get the excuse that chinese customs have it. I ask for an update and I get more excuses. Very very unhappy. I've ordered other stuff from the site, and while it takes awhile its been fine!
Beware all
I ordered 2 cellphone's and paid for them. They sent 1 phone and refuse to send the other phone. They asked me for a document from the post office and I provided that. Then they said it needed to be stamped. I did that they said sorry not our problem.
They are in my opinion not a company that is worth you losing $ to them. There are so many other companies you can deal with. I recommend one of them
Dear Darren M,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I ordered 3 DJ lights. I received them about a week later, which was fine... I open the package to try the lights out... & realize that one of the lights were not working. I've contacted banggood the same day through live chat. They gave me a few steps to do then email it to the service dept., which I done the next day. It's now been over a week & no reply.
DO NOT SHOP THERE!
Dear Chris S,
We are so sorry for bringing you an unhappy shopping experience.If you have any problem with your products, you could send pictures or video to cservice@banggood.com to show the details of your problem.We have professional staff to help you solve the problem.So could you please tell us your order number, we will check it for you.If the truth are as you said, we will hold those who are involved responsible.We promise that we will find a reasonable solution for you if the problem was caused by us.
Best regards,
Banggood Team
Euro warehouse: has been great but unfortunately seems to be the size of a small garden shed, 2 day delivery. 1 item was faulty. It was replaced but resent from china. The replacement took a couple of weeks to arrive but worked fine.
China warehouse: China Post: about 2 weeks, 1 item was incorrect, partial refund given,
Malaysia Post: 3+ weeks, I had a order that got lost, I eventually got a refund,
I still use them but would advise you only use the local warehouse (if you have one and they have stock) for orders that are in any way time critical.
Tip for consumers:
Buy from the EU warehouse (and probably US). No problems.
Unfortunately you can't choose between the Chinese shipping and stuff sent through Malaysia, and it seems you find out from the last two letters of the Tracking number, you'll get the CN stuff pretty quick, but stuff via MY might be a while.,
Dear Joe S.,
We are sorry for your unhappy experience at banggood.com.
It usually takes about 7-25 business days(about 30 days) to be delivered from China warehouse via free standard shipping after shipment. Sometimes, it will be delayed by customs, logistic and your local post office.
We only have China, USA and UK warehouse. We do not have Malaysia Warehouse. Malaysia Post just means that the parcel sent from China warehouse will go to Malaysia to have a transist first and then it will be sent to destination.
For the parcel sent from China warehouse, we use China, Singapore, Netherlands, Malaysia and Sweden Post etc. The shipping postal depends on many things like the product property and shipping address. We can not use the shipping postal just as customer like. We can only choose the suitable shipping postal for each parcel.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I ordered a coil module and received wrong one.The package had correct item number but wrong coil inside. I jumped thru hoops like they asked including sending pictures of correct part and their part. I have sent 7 e-mails and explained problem each time. I keep getting same response. They keep avoiding the problem.Do yourself a favor and buy some place else.
Dear Dana P., thank you for your comment. We're sorry for this inconvenience. In order to better help you solve the problem, could you mind contacting us via this link(http://www.banggood.com/Contact-Us_hi111)
With more details? We will do our best to find the most suitable solution to your requirements.
Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to help you. Have a good day.
Best Regards,
Banggood Team.
I ordered two items from Banggood. When my shipment arrived, I had the wrong order. When I informed them and did what they asked, they refused to answer. I had to open up a claim with Paypal to get their attention. Then, I was receiving emails from customer service telling me I could not get my order shipped to me until I removed the claim. Yet, another party was telling me the item was on it's way. It took them 7 weeks to get the order right and by that time Paypal found them at fault. Then, after the item arrived, it stopped working within 2 weeks. All the while I was still getting hassled via email about the claim I had already shut down.
Low quality junk that I actually found cheaper elsewhere and crappy customer service forces me to give this place the lowest rating.
It took over one year to receive a refund for a defective product and I had to hire a lawyer in order to get the company to issue the refund. Their customer service policy states they will reply within 48 hours to customer questions/comments but they typically took a week to respond each time I tried to contact them.
Tip for consumers:
Customer service is terrible and they do not comply with their own return policy which is illegal.
Products used:
Smartphone
Dear Customer,
Sorry for leaving you with an unpleasant shopping experience. We have always insisted on providing customers with high-quality services, if you are not satisfied with the solution or do not respond in time.
Sincerely hope that you can contact us at vipservice@banggood.com. After we see it, we will reply in time within 24H, hope your understanding.
Best regards,
Banggood Team
Slow slow slow service, got a battery that won't charge, paid extra for quicker shipping and it was late, got offered less in banggood points then the extra shipping cost, not many positives i can say here, I'm done and you beware
Dear russ j,
Sorry for the inconvenience brought to you.We have to explain to all the customers that due to Black Friday and the Spring Festival, the number of people shopping online increased, and it also caused the delay. About the battery, if it still doesn`t work, please offer your order number and we will surely help solve the problem.
Best regard,
Banggood Team.
I had a bittersweet experience. The shipment was fast and the condition of the package was very good, but I had the problem with the product. It came damaged, after notifying of this incident and after an unacceptable first proposal from me, they will send me a new one. As I still do not have it and I do not know if it will come again defective, or not, I can not give you better evaluation
Dear Jaime C,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
I purchased two handbags from Banggood. Shortly after I started carrying the first one the handle buckles started coming apart frequently. I have tried to explain this to them. At first they act like they don't understand, but the final resolve was "carry it with both handles". If you have a problem with your product you will not get help. Don't buy from them.
Tip for consumers:
They respond at the end of this post asking for information to resolve my issue. Fact is, we have corresponded many times. This is a cover up on their part.
Dear Natalie K.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
If you go for the low quality tune that is what you will get. ALl the things I have bought firm it so far have been of good quality and have not disappointed me even once. They are all working fine and the delivery time was just right even though it may seem long to others. It all depends on where you are located.
I like the products but I was concerned with the terms and conditions on registration i. E. asking for permission to search and/or change my hard drive and attached SD cards or memory pens. I have NOT given permission for this but am unsure whether it has been taken anyway! I am not happy with notifications/adverts popping up when I am doing other work.
Unusual styles and products look good
Like the look of the products I bought. Having received them the quality seems good.
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
I like the products but I was concerned with the terms and conditions on registration i. E. asking for permission to search and/or change my hard drive and attached SD cards or memory pens. I have NOT given permission for this but am unsure whether it has been taken anyway!
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm waiting for a order from May, after 60 days they refuse my refund for more 40 days. Now they said that they have asked for a refund but cannot show me some proof, was agreed to send me the transaction details by email but they are replying repetitive trash talk with no info.
Dear Maria P.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
And due to the different payment methods, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. If you have not received the money from us once we finished the refund, you can kindly contact your bank first to check for it.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I recently purchased a product and paid extra for extradited shipping. Not only did they send the wrong product, they refused to send the correct product unless I pay shipping again! These people are corrupt. I know they will delete this so I'm going on every site and you tube video that promotes them.
Dear teresa j,
Sorry for the inconvenience and error. Could you please offer your order number or email address you used for order? We will check and give you a reasonable solution.If we send the wrong product, please believe that we will surely solve the problem according to our return policy: http://www.banggood.com/Return-Policy_hl104
Best regard,
Banggood Team.
I own and run four companies in Australia, three of them is sales of products that mostly come from Chinese companies. Im continually dealing with imported goods from China. I ordered an item for my personal use, being a hardware product. When it arrived i found it was not the correct size that they advertised and i ordered. When i asked for them to address the issue that was their mistake and supply me the correct item they kept asking for pictures. Which i had sent 3 times, and three times offered me a bribe to settle my request.The bribe amount was at first 20% of purchase price and then 50%, how immature is that. All i want is the item they advertised and i ordered. But i is obvious to me they wont supply me the correct item because it will cost them more. This is a company that will not admit to their mistakes, that tells me they don t care about their customers. Its 19/6 20 I m still fighting this company. My advise Steer Clear.
Dear Christopher C,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I placed an order on 11/22/18 and i yet to receive any information on my package status. It appears that customer services is trained to give you the run around because i never received any tangible solution from them. I advise anyone looking to make any purchase from their site to avoid them. They need to be shut down.
Dear santiago m,
Thanks for your order and we are sorry for the delay of the shipping information.
Please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
If you can not receive your order after our processing time, please do not hesitate to contact us.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I made a purchase from them and 2 months later, I still did not receive my order. Trying to communicate with them is like trying to communicate with a 2-year-old who does not speak your language. They are absolutely useless and will not try to help you at all. They would not send me my items refund my money, so I had to get my bank to refund my money finally. This has been a nightmare of an experience and I am surprised that this company is still in business. I truly feel sorry for anyone who does business with them.
Dear Julisa G,
Sorry for the unpleasant shopping experience.We have to explain to all the customers here that if customers did not receive an item after 2 months it was sent, we would surely resend or refund. Could you please offer your order number or email address you used for order? We will investigate the dealing process of your case and improve our customer service.
Best regard,
Banggood Team.
I bought two dresses and a pair of sandals. Waited a long time for them and was really excited when they arrived. The sandals are lovely and fit well but both dresses are far too small. I'm disappointed and hopefully it would be a good experience. I won't use Babyhood again.
Dear Lynne M., we are very sorry to hear that dresses are far too small, could you plesae kindly return the clothes to us, but you have to pay for the freight. After confirming the shipment, we will arrange the resend.
Just started to understand a bit the warehouse structure, as this should help to distinguish between all offers that are available - sometimes search criteria lead to many many results, but away from the expected
Their customer service strives to be the best. I've had product issues and they've been quick to offer excellent solutions. I wish shipping was quicker, but that comes with ordering direct from China.
I dont hesitate to shop with them, thanks to the knowledge that any issues will be quickly resolved.
After 15 days, I still have not received my product or provided any information as to its delivery. I don't know if my product is on its way or stolen. When I attempted to perform a chat, I was told that I had to insert at least 5 photos or a video of the product. When my efforts did not work, it was obvious to me that this company is not really interested in communicating; therefore, I want my money back.
Dear L O.,
Thank you for choosing Banggood and your feedback. Before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you. We are sorry for
Any inconvenience caused.We will keep on improve our service.
Normally, you could log in your Banggood account and go to"My account"-"My orders"to checked more details about your order status. Different shipping method has different deliver time. Here's the link about the shipping method: https://www.banggood.com/Search_hl70_at321.
If there is any information you want to know about your order, please contact us via the following link at any time: https://www.banggood.com/Contact-Us_hi111
We will try our best to help you check your orders. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
They sent me the wrong size shirt. I contacted them literally 7 times now and they keep telling me to wait 24 hours for an email confirmation resolving my issue. I still haven't gotten one. How hard is it to send me the correct size?!
Dear Mike H,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
We reply to your email usually in 24 hours, could you please wait? If you still haven't received email after 24 hours, please contact us with the links below.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I love shopping on this site they have everything with reasonable two great prices. The only thing I don't like is it takes too long to get your items delivered. If you're not in a hurry to get your items I highly recommend shopping here.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
I love shopping on this site they have everything with reasonable two great prices. The only thing I don't like is it takes too long to get your items delivered. If you're not in a hurry to get your items I highly recommend shopping here.
I bought a $10.99 camera. It does not work. I tried contacting them many times. No answer to emails. Avoid at all costs. Not worth the hassle. It is likely that you will receive something that does not work or will go wrong shortly afterwards. They are terrible.
Dear D O., thanks for contacting us. If there is some problem with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to cservice@banggood.com
Our staff will help you to solve the problem after receiving your request. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
I ordered a mechanical part for a small generator and 15 minutes later I realized t it was not the proper part (the details were really making hard to understand what they were selling). I tried to cancel but I got an automated email telling me that there was a delay in responding because of the new year in China. Then the next day they shipped the part and 3 days later I get an email telling me how sorry they are that they cannot cancel my order because it was shipped. They proposed that I give the parts as a gift to a friend. Are you kidding me? This is the worse customer service I received in 40 years. I will continue to use Ali Express which makes it easy to cancel orders. Banggood is beyond pathetic.
Dear Marc L,
Thanks for your order and we are sorry for the inconvenienced.
We are sorry to inform you that we can not help you to cancel the order which is processing, it has been some time since the order was generated. The dispatching process in warehouse may have been completed and it is on the way to the courier company. Therefore, we are not able to cancel or make any change on this order though we wish we could help you. We advise you to accept the order first. Once you receive the order, you may consider more, such as making it a gift to your friend who needs it or second sale on other apps.
We truly understand your situation. If you still do not want to receive the order, no worries, we provide 14 days return policy. If you still want to return it to us, please contact us within 14 days after you receive it and we will glad to tell the returning process. Normally we will refund when we receive the return product.
More information about the 14 days return policy, please refer to this link:
https://www.banggood.com/Search_hl103_at437
We are sorry for the inconvenience this might have caused. For any other further information or assistance, please do not hesitate to contact us.
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear lara a,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team