Banggood

I ordered clothing that is too small and they refuse to exchange it for the right size. Their customer service and after-sales are terrible. They claim to have EU and US warehouses so I don't understand why they can't have a sensible exchange policy. I see form this sight that I am not alone in my experience of this terrible company

Actually after reviewing these posts, I feel pretty lucky I got a refund.
Ordered a backup camera system in Oct. Three of the five components failed in the first week. I had an interesting experience working with a customer service rep who pretended to have technical expertise. It was laughable and I finally convinced him the product was JUNK, a word that seemed to translate sufficiently.
Two stars because I got the refund. I guess if you don't have any problems with the products they sell, then the price is the real value. I did get a nice little 5" LCD monitor out of the deal. My advice it just keep at them until they do what's right. Work with Wing. He's a techno wannabe but has access to the right people.If you haven't ordered anything from bangbad yet, don't.

Fraud on Order! - On a paid and then canceled order with order number ******* (cancellation confirmed by Banggood), the goods were still shipped days later and the payment was simply withhelded, although there was never a legally valid purchase contract. Paypal's buyer protection doesn't feel responsible at first, the support team has only been using delaying tactics for the past 2.5 weeks. Goods sent (dangerous goods because the lithium-ion battery has more than 100 watt hours) came with a normal parcel service without any dangerous goods marking. Human lives are at risk here. Last but not least, the battery is also different from the description...
I ordered twice from this fake-shop: the first and the last time. Scammers I can only warn others about! Don't be fooled by any guarantee promises or that the support will help you if there are problems... It's all a lie!

I've ordered a brand new phone they sent me a refurbished one wtf! Never seen Such kind of scammers in my whole life. You won't wanna know about their $#*!ty support. Thanks to paypal they refunded me after the claim. Guys you've been Warned

My orders have not been shipped for 24 days and are not canceled. The site write "Its estimated delivery time is 7-15 business days". I paid the product on 2 December.
4 items are waiting the same way. Worth about $ 1000.
Order Numbers:
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My esky 150 v2 helicopter was defective i contacted live chat or were more than useless.The i received emails from somebody in china who could not even write English correctly. After several emails they said no refund no replacement as i haf not putchased the shipping insurance what a joke i will be reporting this on every social media to get my message across avoid bang good

Average delivery time 6 weeks with some topping 8 weeks. Its dangerous because one runs out of the Paypal refund period without realizing.
The worst is the corrupt "review" system at Bangood. As long as you deliver 4 or 5 stars everything is fine, but if you give 2 star or lower they want additional proof, like pictures and videos. Now I wont make that effort for a $#*!ty product - my word should be enough. And I guess other buyers react similar. So you wont see many low reviews there, not because all is fluffy but because they select them out.

Hi, my order was shipped 27 August 2016 order no ******* tracking number RS*******CN. Still not received! Please get back to me. I am in South Africa. Today is the 22 September, and your tracking number provided doesn't help at all

Product was delivered late (but OK for COVID times) and looked OK, however it did not work as advertised at all (a race drone). Contacted customer service and are getting the run around. They refused to answer first, then offered 50% of the price as refund, then suggested to have it repaired in local repair shop (its a specialty item, there is none), then suggested to ship it back, then declined to carry the cost for return shipping to China... its going on since 6 weeks now, its silly. I have filed a dispute with my credit card company to get my money back and told them so... no response. Stay far away or purchase items with money you don't need to ever see again.

It takes 6 to 8 weeks to ship from overseas. On occasion it takes up to 12 weeks. Shipments are combined and sent over, usually by cargoship, because overseas shipping would otherwise be prohibitive. If you order anything from another country take that into account. Additionally, I have found that sizes in other countries, even though they say they are US sizes are iffy at best. Especially womens clothes. I have ordered large sizes from Asian countries and cant get the tops to go over my breasts. Therefore, I don't order those items any more. Just remember if it sounds too good to be true it probably is. Take for instance the "silver" earrings I bought. It even said 925 on the ad and on the package. They were clearly some kind of chrome plating. Buyer beware. BUY AMERICAN!

Bang Good is absolute joke. This website purely operates on preorders, without any control regarding dispatch date. My item (*******) supposed to be in stock (EU warehouse) and should be delivered within 1-2 days. Four weeks passed and I am still waiting... Customer service replied after 4 days that item is not in stock, that`s it. Honestly if I knew I would gladly paid those £15 more and buy it trough Amazon. If you have deal buy it via Gear Best at least they can give you fairly real estimation. All potential buyers! You have been warned.

Quick reply on Bang Good rep answer:
Why are you lying your customers selling things not existing in your stock? Would it be better to give them real dispatch estimation, so they could decide? I am going to report this to Online Shopping Fraud website and strongly advise other to do the same.

I purchased the new xiaomi redmi note 4 global edition 45 days ago. Initially advertised stock arriving at warehouse on 5th July, then they moved it to 28 July and now saying another 7-10 days time which I no longer trust. Bad service and lies coming out these days. Truly disappointed banggood!

This was my first shopping experience and Banggood. I stumbled across their website by accident and have since bookmarked it for further purchases. My laser engraver came within the allotted shipping time and was well packed. There was some difficulty tracking (through not fault of Banggoods but rather the DHL who did not update) and Banggood replied to my email inquiry almost immediately reassuring me it would arrive on time. One of the belt tensioners broke during the assembly. After emailing Banggood I learned this was not something that they had in stock. They contacted the manufacturer for a few spare parts and kept in contact with me the entire time, offering to mail me 2 replacements once they arrived. I do a lot of online shopping and this is the best customer service I have experienced in a very long time.

I have followed through with DPD HK they say tracking number is no good. Followed through from an answer given on this website from a Catherine purporting to be a Bangood representative. The email provided was no good, and the email was returned. Further as of today my password no longer works to sign on to the Banggood site. Ha, Don't know much about Interpol but I'm going to find out. So just to recap I sent them the money they posted a bogus tracking number, you will absolutely get nothing from their customer support and they use "track 17" as cover. Again best to look them up as its explained elsewhere better... I have completed many online transactions, from buying boats to electronics and have never had Issues of this type. My advice is to run away!

I see every time genuine complaints about how Banggood really operate, their man puts in a bunch of fictitious good feedback. They are so blatantly written by themselves, they read like adverts for themselves, even pointing you to their website. I've often came across Banggood was going to send a replacement, after a problem was found. Why would anyone give 5 stars before receiving it, apart than clearly written by themselves. If you read the bad feedback, they make claims, but never complete. Then often, there's people apparantly bought over 200 items from just the one seller, who does that, and why did it take him so long to send it. FAKE. Banggood often claim to give a refund, but never do. Until these sites verify these sites by sending a return email, they will keep trying to trick you.

Beware of Banggood! They will never admit that their carrier has lost the package. No matter the PDF document proof the carrier willingly shared. You can have an endless e-mail ping-pong with their robot "customer service", they blame "natural disasters" and "strikes" just not to refund or send replacement. Do yourself a favor and a choose another correct webshop instead.

Here are my experiences with about 5 or 6 articles from Banggood: it's all pretty low quality. One was broken, two couldn't be used and were not as described, another never arrived, another one was cheaper at Amazon!
Now they have MONEY-BACK Guarantee! This only is advertised, but they do not take anything back - for sure, returning to China makes problems (for you and them!). They also refuse to refund this all! Want's to give me any points at their store or $5.-! No, really!? The customer service is ridiculous trying to turn your word in your mound! Don't relay at the "reviews" - only reviews approved from them are published!
Hand away! It's not the value!

I know a lot of people will disagree with me on this but this is the way I feel...

If you buy from websites based in China a good rule of thumb is don't buy technology (phones, computers, tablets, laser pointers, cars etc...) and food (baby food, formula etc...).
If you buy anything at all... textiles like underwear and cheap plastic things like cd holders and make sure they aren't priced over $5. This goes for palm reading too. Also it is interesting how the positive reviews on these pages are full of single reviewers with 4-6 helpful each hmmm. You decide for yourself.

PS. Don't order more than one item at a time that way your never out more than $5.

I ordered something for my son. Never recieved it, company will noy give refund even though shipping company has no info. I have contacted them several times with each time them telling me I wil get a reply in 24 hours 10 days nothing. 10 more nothing. Please save yourself the headache and order elsewhere. This company is one big SCAM!

Ordered fist purchase from Banggood. Expectations were not great due to the mess of Brexit re. Post to Ireland. Pleasantly surprised
Item arrived on time. Remained informed by Bangkok on progress at all stages
Very happy with item.

I'm not giving a 5 star review cause my girlfriend had a bad experience with false advertising and applied for a coupon that claimed it had a free gift but there was none issued. She contacted customer support but they only said there was a return process if the customer is not satisfied with the service. My experience with this shop though is flawless. Despite having bought tons of products that given up on me, Banggood customer support always refunded or reshipped the item to me. The difference between me and my girlfriend's account? I have 60+ purchases so far and hers was the first and last. So Banggood customer support might treat you good if you're a big spender at their shop, otherwise I'd play it safe. Hence my 4 star review.

The picture is different from what they send you. I order 2 jackets one L and the other one is an Xl. To my surprise none fit... I have a niece who wear an small both jackets fit her... Customer service is horrible. I received serval email asking to send pictures of the jackets in with I did. Only to have them tell me that it would cause more to ship it back. Spend 36 plus paid 24 for express shipping. I lost 56 dollar for their mistake and nothing is been don't abound... I wrote a review on a different site. Got a message for banggood saying if I chance my review that they are willing to give me 16 something but I would have to chance it first... save you money don't buy this. Excuse any misspelled word or incorrect grammar.

The items arrived, but didn't work. Banggood makes it impossible to return for a refund or exchange. They want videos, shipping labels, and the responses from their "technical" people aren't legible. Purchase only with play money you can afford to loose. Buying from Banggood is a total gamble.