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Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
Banggood is ok. Nearly always the product arrives. If not, you will usually get help. Shipping is very slow, sometimes just like 3 weeks to Europe, sometimes like 3 months. If the product comes from a European warehouse, then within Europe the shipping is usually less than 1 month. Shipping prices has gone up radically during this last year 2020.
Sometimes electronics are cheaper from Banggood than other Chinese web shops.
A friend has one, I wanted one myself.
Terrible customer service... no people to talk to but only
Get stupid email reply asking for more information or another video. Nothing
You send them is good enough.
I bought a NEW Digoo camera that will not connect to WiFi. I sent video to demonstrate
I was 10 feet from router and went through procedure to connect according to
Instructions. They quit responding to my emails and will not provide a replacement
Or refund for an obvious defective product. I responded to everything they
Asked but that was just their way of hoping I would just go away.
Please stay away from
Them!
This shopping site handed out coupons.
He gave me a $ 150 discount coupon over $ 300 and I bought the drone. Site order canceled because the product came cheap. When I asked the reason for the logistics problems said could not explain. Many times before the cargo came to my address, deceiving people by lying.
Dear lo s,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry to here that your order was been canceled. We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
http://www.sitejabber.com/reviews/www.banggood.com#2175
Based on this experience, I proved myself right, & shame on me for being sucked in by cheap prices.
NEVER AGAIN.
EDIT: I waited well over 30 days for a bag that never arrived.
Emails back & forth to customer service, always telling me to "wait with patience", now I have my money back & I will not bother with banggood ever again.
Katherine L, what's the point in investigating the case? There is no case!
I received one of the 2 items I ordered, I got my money back for the one that didn't arrive, so who cares. At this point I am not owed anything.
The pisser is that I really wanted that second item, being a bag, as I have one like it but it's wearing out.
We learn from our mistakes. I refuse to hand over my money & simply wait with my fingers crossed that what I paid for actually arrives.
EDIT: & banggood are still spamming my email with offers... hahahahaha, as if I'm ever going to bother!
Tip for consumers:
CAVETE EMPTOR ( Buyer Beware)
Dear Dirk J.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you have not received first? I will investigate this case again.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
The item I received was exactly as described, and was received faster than expected and undamaged. I gave Banggood another chance after several items I received previously were damaged in shipping. Boxes should be used sometimes instead of bags due to items getting crushed.
I chose Banggood because they carry a wide variety of items, sometimes not available anywhere else.
I chose this rc airplane fuel tank because it was exactly what I needed for the kit I was building and is a very good quality product.
I ordered a ring from them and it came quickly and was downright very good quality for the 2$ and free shipping I paid. However. Be warned ladies... the sizes for clothes are VERY inaccurate... they are made to fit very TINY bodies... no matter what the size says. I ordered an XL shirt for myself ( I wear a size 10) and my 12 yr old skinny grand daughter couldn't even wear it ( she wears a size 1). So I will NOT order clothes from this site again however the jewelry seems ok.
I would suggest: if you really want clothing from them order something very inexpensive so you can gauge the size differences. Buy something you don't plan to return.
Dear Donna B.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first?
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Took me a long time to save the money to buy the product I ordered from Amazon. They sent me to banggood.com It's been exactly 2 months and 2 days since I placed my order. The product was sent back to them the first month. The only way they or I knew is when I asked where it was. I tried to cancel the order then but they ensured me it would be delivered in 10 to 15 days. 1 month later the package is still in China... Have contacted Paypal for help. They said to work with them some more. Iam waiting one more week. And then demanding my money back. All their chat lines and e-mail say "You No worries" while having a picture of what looks like a american guy named Mike. I saw the exact same complaint on this website. Will never again purchase from them "No worries".
Tip for consumers:
"You no worry"
Products used:
Have not received any product yet... Paypal rates this company at 1-1/2 stars.
Dear Mark E,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I have 4 failed products and some girl named Niki sends me encrypted messages trying to duck and weave a warranty claim saying they only give a 6 month warranty even though everyone else gives a 1 year warranty 6 Months is not enough when the products take 4 months to get to your door
Dear Jason r.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Don't answer email when an item is missing. They also send incomplete order and substitute product with a cheaper one. They don't publish your review even the positive ones. IT is a waste of time to write products review. Don't buy anything expensive.
I only buy items between 1 and 10$ because I have no trust in their customer service. Banggod aliexpress are the same the no customer support. I will go back to aliexpress their price are cheaper.
Shipping to Canada are too ling over 2 month and sometimes even longer. Buy only what you can afford to lose
Dear shop l,
Thank you for choosing Banggood and sorry for any inconvenience caused.
First, if you received the order with the missing or wrong item, according to Banggood warranty policy, you can please send us some photos to show the detail of this issue, so that we could confirm this problem and find out the root cause more effectively.
1.The photos of shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.The photos of products that you have received or the wrong product
Please kindly make sure that the issue with your device is obviously shown in the photos. Therefore, we are able to locate the issue swiftly and solve it within the shortest duration.
And Banggood welcome any of your suggestions, now and in the future.
And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Do not buy from this seller. Purchased an LED light strip with remote control and remote receiver. Received the light only. Complaint to paypal, returned the parcel in my cost but no refund was issued. Very poor communication, they do not respond to the emails. I lost the item price and the shipping back cost.
I wrote on my parcel not being delivered last week, after being assured that it will arrive in 25 days I am still waiting for it. I can only track it up-to Guangzhou terminal and that is all. I am beginning to get worried as it was a special present for a birthday coming tomorrow.
Dear Admire K,
Thanks for choosing Banggood.We checked your order, it was shipped on 2016/08/30 via standard shipping.It usually takes 7-25 business days for shipping.The logistics information will be delay to updated sometimes so it is no need to worry.If you didn't receive your package within 25 business days, please let us know.We will help you to find a reasonable solution for you. You can track it on "My Acccount--Tracking my order"or www.17track.net.If you have any problem, feel free to contact us: http://www.banggood.com/Contact-Us_hi111 Thank you so much!
Best regards,
Banggood Team
I order stuff over 145$ From them. This been 13 days and my order has not been shipped. I emailed and in reply they said i items was out of order so i asked them what ever is available. Please send it to me and still they didn't ship it. Im going to call my bank for refunds today enough if enough.
Dear Usman A.,
We are sorry for your unhappy experience at banggood.com.
Could you please offer me the order number of the order you refer first? I will investigate this case again.
Our inventory will be unstable sometimes and you can apply refund by yourself when the order has not been sent out. We will finish refund in 48 hours after order cancel.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Order ******* purchased mobile on 18 march till today not received customerservice trained to ask customers to keep on waiting until they find out they have been cheated products dont arrive tracking never updated bad site to buy from
Dear MILIND f, thanks for contacting us. We apologize for the delay. We check we sent your order to you on 2017/3/18 by Air Parcel Register. The estimated shipping transit time is 7-25 business days(weekends not included). And in some rare cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office. We also notice our staff are arranging the refund for your order now. The bank processing may take 7-14 natural days to show in your account. Please check your account later. If you get your order finally, please reject to receive it or return the money to us. Thanks for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Prices are great but the products are kinda hit and miss. You can tack on several days to whatever they say the shipping is (processing time?) but that is not a big deal. Where they lose me is customer service.
I have made several orders and in the last one I received 2 broken items (one of my previous orders had an item damaged but useable). I emailed them (the live chat NEVER works, go try it now and see!) and after several rounds of emails and a video they requested they apparently forwarded the correspondence to some french company that is their supplier. The french company of course said contact whomever I bought it from.
Right now I am on my second round trying to get my broken items replaced. So far they asked for a video of the item (again) and then closed my ticket. Sooo yeah, if you see something neat and are willing to never see some money again maybe give them a try, otherwise I would pass.
Dear Jon A., we are very sorry to hear that, Could you please kindly tell us the order number and product ID that have question? We will investigate the case again and offer you a reasonable solution after check.
I have ordered quite a bit from them, and I find that, especially with electronic items, most of the products may work fine for a while, but most fail within a few weeks. Some products, such as a digital wrist watch have quirky defects that make me think they were factory rejects that were meant to be discarded. Other electronic items I have gotten burn out quickly, or fail to work at all. It could be just a lack of proper testing and quality control, but I wouldn't expect to get so many lemons just by chance.
Tip for consumers:
Customer service was very bad when I tried contacting them. You might be better off buying the same items from a site that has better return options.
Dear Jim W.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you first? I will investigate this case again.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I ordered 2 dresses per their size chart, size XL. I received dresses that were way too small. I would say they were S or XS. Customer service then began to play games with me re my complaint of wrong sizing. I sent one picture of the item as they instructed re bust size. They they wanted another picture of another portion of the dress. This went on and on until I contacted my credit card asking them to take this charge off my card. They did. This is a dishonest company.
Tip for consumers:
I got another e-mail from a representative of this company suggesting they need more pictures to verify that the buyer ( me in this case) was being honest re incorrect sizing. I already sent 4 pictures.
Now they are asking for the order number?
Is this how they hope to satisfy their international customers??
Save yourself the grief and don't order from them.
Dear Jeane B,
We are apologize for leaving a unhappy shopping experience at banggood.
Could you please kindly tell us the order number and product id that have question? We need the pictures to have a check what happened of the goods and please cooperate with our colleague. They will investigate the case and offer you a reasonable solution after checking.
Hoping for your kindly understanding.
Best regards
Banggood Team
Never ever buy shoes at Banggood: if they fit, wonderful. If they don't, be prepared to answer 8 mails from "customer service" that asks you to measure each and every toe, the distance between toes, to send pictures of your feet, and many other surprising inquiries. After the 8th mail, I understood nothing would convince them to accept the fact that although I chose my shoe size correctly, the shoes didn't fit. I still have them and I am ready to give them to whoever is interested!
Dear Liliane M,
Sorry for the inconvenience brought to you. About shoes, here is our return policy: http://www.banggood.com/Clothing-and-Apparel-Return-Policy_hi533
We have listed all the details about item sizes on the related product page. If you find the size do not fit, please check our description and your order information first.
1) Size not as ordered: You can contact with our Customer Service directly for a full refund or a correct size for free.
2) Size as ordered but does not fit: Size may be 3cm/1.5 inch inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases you would be responsible for all shipping fees incurred.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
If you are not satisfied with our products and servie, you can send your complaint to complain@banggood.com.We will try our best to improve our service.
Best regard,
Banggood Team
Ordered 2 packages. One shows up in a garbage bag and the products damaged. The other one says parcel delivered successfully but nothing shows up. I go to the post office to ask about it and the tracking number is not the proper tracking number so they cant look it up... i email bang good again and they send me this email..."
"If there is no your parcel, please ask claims from post office, we are sorry we cannot deal with this problem, thanks a lot.
Best regards,
Tiko"
Mind you i did pay extra for shipping insurance that covers damaged and lost items. Save yourself the trouble and buy elsewhere.
Dear Josh S.,
Thanks for your feedback.
Banggood General Item Return Policy - In most cases, items shipped from Banggood can be returned within 3 days after delivery or 30 days after shipment if the delivery date is not traceable. If your order was shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them. C
If the logistics shows the package at the post office, we will suggest that you go to the post office to find out the details of the order.
Hope your understnding.
Best Regards!
Banggood Team
The worst customer experience I have ever had. I placed an order that was never delivered but DHL claims they delivered it, but no one came to my house that day. I paid for the insurance and the expedited shipping but none of that seems to matter to banggood. I have contacted customer service dozens of times and not once has anyone there been helpful or understanding. This will definitely be the last time I ever shop at such an unprofessional and poorly run establishment. Buyers be ware. BBB rating F.
Dear Brad W., We always strive to slove any problem asap and provide our customer a reasonable solution, Could you offer us your order number to https://www.banggood.com/Contact-Us_hi111 so we could help you? Any further questions or assistance, please feel free to contact us. We will do our best to help you.
Banggood Team
Very unhappy with this company, bought an item from its associated ebay seller (yoopar) only to realise instantly that i bought the wrong item, sent yoopar a message immediately asking for cancellation and a refund, no reply, but within minutes the item was marked dispatched, then hours later i received a message basically saying "tough luck we already sent it" so the seller had no intention of giving me a refund, he took my money then laughed at me, very annoyed! I will do everything in my power to shut this company down!
Dear russell n.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can only cancel the order has not been sent out yet. You can apply refund and cancel the order by yourself directly when the order have not been sent out. Or you can ask our 24 hours live chat to cancel the order for you. It will be more efficient.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Order nr. *******
I cancelled an order right after shopping. Customer Service told me via life chat, I would get my refund within a few days. 4 days later I got info, that the order was shipped.
Endless conversation via e-mail. They keep telling me, because the order has been shipped, they can only refund me, when they have got the parcel back from me.
Until now nothing arrived and no refund got.
Update Jan 4th:
As asked by Banggood I sent detailed information to *******@banggood.com on Jan, 2nd.
Till today I got no answer!
Dear Bea S,
Sorry for the inconvenience caused.We need to explain that if you contact us to cancel the order before it is shipped, we will surely refund you. Could you please send your order number and the screenshots of the conversation between you and our live chat to complain@banggood.com?We will investigate your case and if it was because we failed to cancel your order before it was shipped, we will give you a refund quickly.We are ready to hear from you and will apply ourselves to improve our service.
Best regard,
Banggood Team
I bought pants from Banggood. The pants are made of very cheap material, they're huge even though I got medium (I've always been medium), and they look absolutely nothing like what is advertised. I wouldn't even pay $1 for these pants, and if I could give 0 stars, I would. I have been back and forth with this company to return the pants and that is not an option (they keep emailing back asking me to do the same things as before--take pictures, send the codes, etc.)! It doesn't sound like they're a legit company.
Dear x s,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I order a pair of pants in December 2015. Now Feb 25th 2016 and nothing has arrived. I have sent three emails asking for status report. No reply. I was not able to track the order due to the site being under construction.
Appears to be a major rib off outfit.
Dear Kirk d., sorry for the trouble caused. Could you please tell us your order number? We would like to have a check for you.
We apologize for any inconvenience causing to you.
I ordered 3 pairs of shoes and 2 of them I cannot use. They are defective... when I contacted them... after I got the run around... they said to send them back at my expense. Well... when I went to the post office and they told me the cost I about choked. It was more than 1 of the pairs of shoes! So they won't compensate me! BAD BUSINESS! Don't tell me they didn't know that! Now I'm stuck with 2 pair of shoes I can't use! I will NEVER buy anything from them again#!
Dear Terri C, we are sorry for any inconvenience we caused.We have a return policy for all possible circumstances. All of our products are chcked strictly before shipping, it might be damaged during the long term delivery. Since the product is defective, we should take the responsibility to help you to deal with it.So could you please tell us your order number, we will check it for you as soon as possible.If the truth is as you said, we will deal with it seriously.We promise that we will find a reasonable solution for you. For more information about return policy, please click here: http://www.banggood.com/help-search-k-?search=return
Best regards,
Banggood Team
Sent back an item in September. Said they'd give a refund when it arrived, but kept saying they hadn't received it, even after allowing for the lengthy shipping times it should have. They finally admitted in January that it had arrived, and they'd send a refund within 3 days. 4 days later, they said they'd refund within 48 hours, now they say, "It hasn't been checked yet. Get back to us in a week if you haven't got your refund". You see where this is going?
Tip for consumers:
Don't buy from Bangood unless there's no chance you'll want a refund
Products used:
Drone
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some detail.
If you encounter a problem that need to return the product to us, you can refer to this link: https://www.banggood.com/Search_hl103_at1168
We have contacted you via email, if the problem has not been solved, please contact us at vipservice@banggood.com
Best regards,
Banggood Team
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear David F,
Thanks for your order and we are sorry for the inconvenience caused.
According to our return policy, if your product arrives damaged or is not working, you can return it to us within 3 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team