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Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
I waited 5 weeks for my items that were sent standard airmail. After numerous email responses asking me to continue waiting patiently, I feel it is necessary to place a negative review. Other items that were order after this item was received weeks ago, I wont order from bangood again in the future.
Update 2/02/2015: I asked everyday for a week for a refund. They kept telling me to wait two more weeks. Finally, the agreed to refund my money. Yea, I was told to wait one to three weeks for the refund. I also order the same parts from another company in Hong Kong. That purchase was made on 1/27 and received today 2/2/2015.
Repeat! Do not use banggood
Tip for consumers:
avoid
I ordered 3 dresses from this company. What I received was such a disappointment! The material was flimsy and the sizes were off. Even used their size chart. No refund. Asked me to send pictures of what I received. I sent that and a copy of the order that I placed which had the dresses I wanted on it. Nothing! Save your time and money. I will never order from them again!
Dear Jackie C，
We apologize for leaving an unhappy shopping experience at banggood.
Firstly, please pay more attention on the product details and know clearly what the materials of the goods before you place the order.
Secondly, for the size of the clothes, you’d better according your length bust, hip and waist to choose the corresponding size instead of size your usually wear, as each company has his own defined size chart, which may be different with others. Please take your own measurements and choose
Your size accordingly. We cannot accept responsibility for incorrect purchases.
Thirdly, could you please kindly tell us the order number and product id that have question? We will investigate the case again and offer you a reasonable solution after checking.
Hoping for your kindly understanding.
Best regards
Banggood Team
I payed to be shipped 7 days it's been three weeks I never received my order. I try to track it but all it says it's been shipped two weeks ago. Still nothing. They are so hard to contact. If I don't get my order soon I will report them. EBay is more quick & easy. I just should of order from them. I would have my order by now
Dear Queenbella M.,
We are so regret that you are not satisfied with the delivery time.
Could you please tell me the order number and let me have a check?
It usually takes about 7-25 business days(about 30 days) to be delivered for standard shipping. Sometimes, it will be delayed by customs, logistic and your local post office.
The shipping details will be updated once the parcel arrives to destination.
Please do not worry. We will refund or resend if you can not get the parcel after waiting more than 30 days.
Hoping for your kindly understanding.
Best regards
Banggood Team
Dear Queenbella M.,
We are so regret that you are not satisfied with the delivery time.
Could you please tell me the order number and let me have a check?
Please do not worry. We will refund or resend if you can not get the parcel in the limited time.
Best regards
Banggood Team
I made the order number ******* and after payment the order changed for "product was sold out". But today the same product is in offer again for only +5 USD in price increase. I trully cannot understand...
In support pages they say refund for paypal takes 1 business day, but I didn't receive the refund yet.
This was my first try and I didn't like their customer service.
Edit: The refund was made. Thank you, maybe I will try again next year, so you will have a chance to change this bad experience.
Dear Weber K,
Sorry for the inconvenience of back order. Firstly, we checked that the refund was arranged on Dec. 6th and completed on 7th, so the money returned to your account in 1 business day. About the price increase, we need to explain to all the customers that sometimes there is a price wave due to demand, exchange rate or other factors. But we offer a 10% discount coupon for a promotional campaign, and in fact the price decreased.We often launch discount promotion and you can know more about the details on the product page.
Best regard,
Banggood Team.
Banggood responded with information about returning items which I never mentioned nor intended to do. They have to be sent back to China and every review I read about that did not turn out well for the buyer--either too expensive to return or returned and never got a refund. I told Banggood to cancel my order; an order which had not been sent; I still have not received a refund.
Dear Meredith M.,
Thank you for your reply.
Would you mind refereing the policy by the following link.
Cancellation policy
For canceling an order which has not been shipped, please contact us as soon as possible.
How long will it take to receive my refund?
We will process your refund request shortly after being informed of your intentions. However, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. Below please find enlisted the most common processing times:
Payment Method Refund Time Once Approved
PayPal Express Checkout Within one business day
Qiwi, Webmoney, Yandex, iDEAL, Giropay, CashU, Sofort 2 business days
Boleto, OXXO Within 14 business days
Western Union Wired Payment Within 4 business days
Credit Card Refund within one business day, but bank processing may take 7-14 natural days to show in your account
BG Pay Within 1 day
https://www.banggood.com/Search_hl71_at434
We will inform you by e-mail after your refund request has been approved.
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
After being recommended by my sister, I ordered three items. The prices for these were about what I would expect from any online retailer. After the order was paid for, I received an email offering me specials on other items. I ordered 4 more pieces. These pieces arrived first and were of extremely poor quality; had no style or fit and were completely unwearable. Then I received an email saying my initial order was being back ordered and did I want to wait or cancel the order. I said I wanted to cancel but at this time I have not received confirmation of the cancellation nor an email regarding my refund. At this point, I believe that the items in my first order were just bait and were never intended to be shipped although they quickly got money from paypal. My next step is to contact paypal to see what can be done.
This is a ridiculous situation with this company. I ordered a newsie cap from them. A simple order. The last tracking information still show it is in China after well over 3 weeks. If not received in 30 days, I will have Paypal open a fraud investigation against this company. This order was also protect by Google and I will also have them open an investigation as well. I will refer them to the 14 pages here of complaints. Don't bother responding to this in a pathetic attempt to act as if you actually care or will do anything. Your customer service has refused to fix this situation 3 times already. Your company is criminally negligent at best. Just the type of company that international law enforcement agencies are chomping at the bit to find and shut down. Good look. You are going to need it.
Dear Chris P.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Ordered a drone plus spare parts on Banggood, delivery time 4 weeks. Some spare parts delivered after 3 weeks. Called after 8 weeks, drone unfortunately could not be delivered, would get a refund for the drone. As the spare parts are useless without the drone, I requested an address to return the spare parts to. In the meantime I have called, web-chatted and send multiple emails but always get the same answer that I should reconsider and keep the items, irrespective what I write back.
Dear Ralph S,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I bought a rear view camera mirror for my car and the battery did not work, so the clock would reset when power was turn off and the filenames of the video was incorrect. The return address was somewhere in China, and it was shipped from Germany. I was never buy anything from this company, and buyer beware of them.
Received a drone which was damaged during shipping - was asked to send photos, send video of item not working and after a few rounds of back and forth was offered 50% refund. To get a replacement I have to send the item back to Hong Kong at my own cost, even though I have purchased shipping insurance. Customer service was not the most responsive - sometimes taking 2-3 days to reply. Unpleasant experience
Dear Ryan w,
We are sorry for bringing you an unpleasant shopping experience. For the product which was damaged during shipping, we could provide the after-sales service.And we are kindly inform you that in a DOA Situation: a reimbursement for return each parcel shipping fees is available.So could you please tell us your order number, we will check it for you whether there is a reasonable solution when we dealt with it.We promise that we will take our responsibility if the problem is caused by us.
Best regards,
Banggood Team
Dear Ryan w,
We are sorry for bringing you an unpleasant shopping experience. For the product which was damaged during shipping, we could provide the after-sales service.And we are kindly inform you that in a DOA Situation: a reimbursement for return each parcel shipping fees is available.So could you please tell us your order number, we will check it for you whether there is a reasonable solution when we dealt with it.We promise that we will take our responsibility if the problem is caused by us.We will try our best to improve our service.
Looking forward to your reply.
Best regards,
Banggood Team
Ordered a shirt. Received the shirt in the wrong color and size. Want to return it, but have to jump through too many hoops to do that. On what site do you ever have to take a picture or a video of the product to return it? There was no return label in the package. I refuse to do all that this company requires for an exchange, therefore, I'm just going to absorb the $21.00 loss, give the shirt away, and NEVER deal with this company again.
Dear Ann K.，
Thanks for your comment.
If you indeed received the wrong item, could you kindly send us the picture/vedio to show such issue? Once we confirm, we will provide the reasonable solution for you. As you may know, we always strived to solve to solve your problem asap. For any further information or assistance please contact us at any time: http://www.banggood.com/Contact-Us_hi111, we will do our best to assist you.
Best Regards!
Banggood Team
Banggood is one of the best stores out there, the customer support is great even in after-sales support. The prices are cheap and most times are the cheaper in all world and they offer free shipping in most products.
Try to other from them, you will not regret! This is the only store i really trust...
5* to Banggood. Regards
The tracking is useless. Over 5 weeks and no package received. The tracking program says it has been with Canada Post for 2 weeks. Stuff in Canada doesn't take 2 weeks to be delivered. The only conclusion seems to be the item was never shipped.
They should put tariffs back on imports and force the shareholders to manufacture back in North America.
Dear norm n,
We are sorry for any inconvenience we caused. Different shipping method will cost different shipping time.It usually takes 7-25 business days to ship. You can track it on "My Acccount--Tracking my code"or www.17track.net.Also, we suggest you consult with local post office to see if the package was already there.If you still cannot receive your pacakge within time limitation, we will resend or refund to you.So could you please tell us your order number, we willl check it for you.We promise that we will give you a reasable solution as soon as possible.
Looking forward to your reply.
Best regards,
Banggood Team
I ordered a drone with insurance, now the drone after 3 months is still not here and had a fast shipping, I want my money back but custom service sucks, Until this day they keep saying i need to go to other people for the problem i have but they have send it, i will never order again at this webshop and i highly recommend Aliexpress instead of this bull$#*! website. Bad custom service and fake promises
Dear Nathan V.,
Thank you for your comment.
We're sorry for this inconvenience. About the logistic, there are so many uncontrollable factors like bad weather, customs, inspect security etc, thus can be caused the item lost or delayed in the shipping way.
In order to better help you solve the problem, could you mind contacting us via this link(http://www.banggood.com/Contact-Us_hi111)with more details? We will do our best to find the most suitable solution to your requirements.
Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to help you. Have a good day.
Best Regards,
Banggood Team
I buy a lot of really cheap merchandise direct from China. Lately I have been using Banggood.com In the past month I received a quad copter with a non functioning camera, a watch that doesn't keep time and a bunch of OBD2 car diagnostic plugins that don't work. They sent me a new camera for the 'copter, which only took me two hours of micro surgery to install.
Tip for consumers:
Most really positive reviews for this site have been posted by their own staff.
Wish I would have known how the business operates. Complete ripoff and terrible customer service. I ordered an RC car for my son (he actually worked to earn the money) and this company has completely ripped him off. I have gone back and forth many (over 10) times with the service person. They just take your money and do zero if they are in the wrong. Complete rip-off.
Dear Joe R,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Not a good company purse arrived reaking of fish and refused money back, Kathleen I have weeks and about 20 messages from and to "Betty". Bad business will never order again had to throw purse away smelled like fish unable to rid the smell after 2 weeks outside.
Dear Maureen L.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Their Customer Service is only one of the reasons why I shop at Banggood. They also have accurate, honest descriptions of their products and very quick processing. They actually answer their emails in short order. These along with the fact that they have been very consistent with all of these things and this is why I always check with them first, every time! - :-}>
I have had a bad experience with you and I am curious why you are still in business, I'm furious after 9 emails after an initial email from you I have had not one reply or call despite requesting, i messaged you from 5.30am this morning all through the day in desperation of needing my items, you are not looking after customers and dealing with enquiries! I would like a full refund as I wish to cancel my order, one last chance for response, Amy
Dear amy l.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you want to cancel first?
You can apply refund by yourself when the order has not been sent out or contact our Live Chat(24hours online) to cancel the order directly. It will be more efficient.
We ususally reply customer's mail in 24-48 hours and our working time is China time from 9:00am to 6:00pm.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I just got hit for £17.88 on a £68 purchase? From dhl. Never before have I paid customs.
So the saving I was going to make went out the window and one of the quadcopters stopped after 5 mins of play.
Just not worth the hassle
Lesson learnt
Dear Garry j.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I ordered a drone on December 1,2016 and it has yet to arrive. The tracking info still says it is at the airport somewhere in another country. When I complained about the order I was told to keep checking with the post office and then go to the local customs office to see if it was there. I am not running all over town or to customs offices to track down where the package is when the address is clearly stated on the order. I demanded my money back but only get back the same email to wait for another 7 days. I am done, I will have to go through my credit card company to cancel charges and if possible file a fraud report. DO NOT EVER ORDER from this company.
Dear Brian A,
Sorry for the inconvenience brought to you.We surely send the product according to the order list and we will never charge money and don`t ship them.We are trying to improve our shipping service, but sometimes we have to admit that there are uncontrolled factors that may cause delay, like customs clearance or bad weather.If you don`t receive it after 7 days, please contact our customer service and we will give you a reasonable solution.
Best regard,
Banggood Team
It is ridiculous that I have to spend an additional $23.08 in shipping cost to return a $29.00 item. I would rather donate the pants to charity and opt to never buy from this supplier ever again. They are the worst supplier I have ever dealt with.
They advertise a size of the product that I ordered that does not even come close to the advertised size. When I informed this they told me I ordered the wrong size. Buyers beware. DO NOT BUY FROM THEM... EVER!
Dear Ed S, thanks for contacting us. We have a standard procedure for the refund process and you could check it on this page. Would you like to visit this page to have a check? https://www.banggood.com/Return-policy_hl104 Hope it will be helpful for you. Your kind understanding is highly appreciated. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Very good service. They answered my questions very quickly. When they realized what I said was true, they immediately sent the product back. In doing so, they apologized repeatedly for the problem they did not cause. You've made a huge motive for me in my shopping. Thanks again.
Tip for consumers:
SMILE
Products used:
MATEK F722 WING
I placed an order for 2 items for a radio controlled car. A radio ($20) and a steering servo ($30). They shipped the radio and did not ship the servo. Their customer service was terrible and they refused to correct. They required me to take a picture of an item I did not receive. This site is a total rip off.
Dear Mitch J,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Here is our policy of miss shipping product: https://www.banggood.com/Search_hl71_at377
Below please find enlisted some of the most common reasons:. The order was split: check if your order has been split on the My Orders page of your account;. You ordered from different warehouses: if you have placed an order from different warehouses, you will receive the products separately;. We made a mistake: on rare occasions, an item may not have been placed in the right package;. The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.
If the status of your order shows that it was not split, please do not hesitate to contact us with the links below.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
"Once i ordered watches and it came and took another chance to place an on order for a high end phone. Placed the order on the 20th June and got a dispatch notification email with tracking number the next day. The shipping method i chose was not applied. Was sent via Swiss post which has to be transported to Switzerland before to me. And Swiss Post claims it is not on their system. Till now I have not received my item which is even transit. Contacted their live support 3 times and they all want me to be patient but are not making any effort to officially investigate the parcel. Sent them email but not been replied. Just contacted Paypal to resolve and claim my money. If it is a cheap accessory you will receive it but when it comes to expensive gadgets, they will be turning you around. AVOID"
Dear Muna A.,
So sorry for all the inconvenience caused.
Could you please kindly tell me the order number first?
You can also contact me directly to katherine@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Katherine
At first told me I would just have to wait, or buy something else, when I told them it did not work that way, you don't sell something you don't have they agreed to refund. However they failed to send confirmation of refund as promised. Disputing charge with PayPal. Don't waste your time.
Dear Regan S,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear Ed H,
We are so sorry for all the inconvenience caused.
Please kindly tell me the order number of the order you have not received first.
You can also contact me directly to katherine@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Katherine