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Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
At first told me I would just have to wait, or buy something else, when I told them it did not work that way, you don't sell something you don't have they agreed to refund. However they failed to send confirmation of refund as promised. Disputing charge with PayPal. Don't waste your time.
I ordered Toilet paper and non-surgical masks set of 20 back on April 8,2020. I paid the amount and they came from
Hong Kong. Yesterday I received the toilet paper but no masks, I understand it would take more time. I don't know how to go about getting the rest of my order.
Dear Belinda C,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
At this given moment I am waiting to receive my order, which is a bit delayed. However, I have received excellent support from the Banggood Team.
Therefore, I feel confident that I am dealing with a serious company and I hope to continue purchasing items.
Excellent online shopping, with quality 7 some hard to find products that are well priced & delivered relatively fast with a great customer service team that responded quickly to any questions I've had. I live in a small town & Banggood makes products available to me that otherwise wouldn't have been.
Tip for consumers:
Sign up with your email asap and start saving your points.
Never again! They do not respect the warranty periods indicated on their site. Never buy anything on Banggood because at the first issue during the warranty period the device will not get repaired or refunded. 4 months later, they proudly told me that they couldn't repair my phone, (paid 400) and finally, they offered me a 160 refund to compensate for the loss. To flee!
Dear jokukar j,
Thank you for choosing Banggood and sorry for any inconvenience caused.
According to our warranty policy, phones are covered by one-year warranty, and their accessories (batteries, cables, charges) by a one-month one.
If the phone stops working or becomes defective within one year from the date of delivery, customers can return it for a free repair.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for phones and their accessories.
If your return request has been approved, we will cover the entire repair fee, handling fee and the replacement fee for the defective component, except for motherboards and screens. If these two components are defective, please contact us within 3 days after delivery. However, we will not be responsible for paying the return shipping fees.
If accessories like batteries, chargers or cables are faulty within one month from the date of arrival, we can arrange a refund or a reshipment after the nature of the problem has been confirmed. In order to do so, please send us some photos or a video showing the issue clearly.(https://www.banggood.com/Return-policy_hl103_at529)
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Placed several orders about a month ago. All items showed "ships in 24 hours". 2 out of 3 I cancelled because it did not ship in more than a week. The last eventually changed to "shipped" but it did not really ship. I even phoned DHL to find out what is going on and the told me they are waiting on banggood. Its been a month and the order has not shipped. I even paid extra for express shipping. Support does not want to cancel it because of the false "shipped" status. Even the supervisor lied to me saying the item shipped when it clearly did not. Disapointed in banggood. I now have an order worth about 400 USD and no idea if\when I will get it. Will stick to amazon and gearbest from now on. I think even AliExpress is better
Tip for consumers:
Dont
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com?
Best regards,
Banggood Team
Prefer to give. O stars ordered over a month ago haven't received yet and won't respond to emails! Not sure what else to do now server not responding at all! Very frustrated and disappointed! Terrible way to do business!
Dear Erin L,
So sorry for bringing you an unhappy shopping experience.We usually ship your order within 2-3 business days after you paid. But there might be a litter bit delay due to the back order, Also, there are many uncontrolled factors like customs, weather and so on will affect the efficiency of shipping. Could you please consult with your local post office to see if the package is already there. This situation happens sometimes.If you still cannot find your package, feel free to contact us, we will give you a reasonable solution.So please contact us directly to tell us your order number, we will check it for you and reply you as soon as possible.We will try our best to improve our customer service. Thank you so much!
Best regards,
Banggood Team
I purchased a pair of sandals for over $20. The material used to manufacture the inside of the sole makes them impossible to wear. They are offering me a paltry $7.09 refund. Think twice before ordering anything from them
Dear Beverly G,
We are sorry for any inconvenience we caused. All of our products were checked strictly before shipping. Also, we show the product details on the product page.If you are not satisfied with the product, you could return it back to apply for resend or refund.And thanks for your kindly suggestion and criticism, we will spare no efforts to find better suppliers, providing the best price and quality is our goal. Thanks for your kindly understanding.
Best regards,
Banggood Team
I ordered a 7 inch cell phone waist holster and it was never delivered.
When i complained they did not answer for more than a month. They wanted me to complain to post office, but it has been too long for them to trace it.
Dear Gordon K., thanks for your order and sorry for this inconvenience. About your order, if you couldn't find it in the post office, would you like to contact us again via the link: (https://www.banggood.com/Contact-Us_hi111)?Please don't worry, our customer will reply and give you the solution within 24 hours. Hope for your kind understanding and cooperation.
Best Regards,
Banggood Team.
I ordered a product and after taking my money i received an email to tell me it was delayed by 3 days - 10 days later i have received no reply to emails sent to them requesting the product ore immediate refund. No contact at all.
Dear Gina G,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I found my T240 charger touch screen faulty, so contact their CS with online chat, they quick response and confirm will post me a new one for replacement. Thanks for their quick confirmation and warranty support.
I ordered something about 6 months ago and it still hasn't delivered! When I check it says arrived in Hangzhou Post Office! I don't live there, and my delivery address is correct because I checked it over 5 times!
Dear Lilliana T,
Sorry for the inconvenience of unsuccessful delivery. When customers did not receive their packages after being shipped 1 month, they usually contacted us and we helped them track the packages.If missing packages happened, we usually refunded or resent.And if it has been 6 months, we are afraid that we can not refund or resend. But if the package was returned, we can provide resend or refund service. Since you said it arrived in Hangzhou, maybe it was returned. Could you please offer your order number or email address you used for order? We will check it for you and give you a reasonable solution.
Best regard,
Banggood Team.
The coupons I applied made my items more expensive, which is a bit sketchy. The $3 off coupon made my 2 items go from $25.63 to $28.97! Shipping took a long time too, I waited for I think a month?. However, the cases I received for my phone are really good! I somehow got an extra case in my order, I don't remember adding it to my cart but I do remember looking over my cart to remove an item so I'm not sure how I could've missed it. Something feels off about the website, but I think I would risk it again because the phone cases are good, I just would pay super extra careful attention next time.
You guys are the only ones with a nice variety of Poco phone cases.
It's see-through so I can show off my phone's color and has protective edges for shock absorption.
Dear customer,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
The coupons I applied made my items more expensive. The $3 off coupon made my items go from $25.63 to $28.97.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I order a bluetooth earphone from application. I placed order on 9 September 2017 and today is 10 october. Still not delivered and when i mail to customer service they replied to wait patiently. It took a month to deliver. Very slow.
Dear Ramandeep s, thank you for your comment. We're sorry for this inconvenience. About the shipping time: The shipping time is depend on the shipping method. Usually it is 7-25 business days. For more details: https://www.banggood.com/Shipping-methods_hl13 It's usually 7-25 business days(Not include weekend) About your order, it may be until 16 October. Hope for your kind understanding and patience. For any further assistance do not hesitate to contact us. https://www.banggood.com/Contact-Us_hi111
We will do our best to find the best possible solution for you.
Best Regards,
Banggood Team.
This place seems to be a scam. I ordered from here months ago, never got my order and was denied a request to just cancel the order and get a refund. Very rude customer service and the lack of communication seems to point toward the whole thing being a scam as suggested by other reviews.
Dear Joe G,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Good experience but I would prefer it if your website used English instead of US English.
I. e. Spell words such as "colour" like quoted here as that is the correct English spelling. English originates from England and not from the USA.
Banggood had the product that I needed and could deliver it quickly.
I needed to replace an item that had become faulty and this item was of better quality than the item that failed.
Good experience but I would prefer it if your website used English instead of US English.
I. e. Spell words such as "colour" like quoted here as that is the correct English spelling. English originates from England and not from the USA.
Never buy from Banggood. They don't have even 10% of the items showing online as IN STOCK. I have ordered item on November 2020 and follow up on item for 2 months. During this time the replies from customer service were so rude as they do not have such item which is shown on site as IN STOCK. Today January 2021, and they said your money refunded, after wasting 2 months by paying our money. These people are just collecting money from people all over world to use in their business and refund after 2 months if you chase behind your order.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
On the page of an out-of-stock item you should be able to view its estimated restock date. If the restock date of the product was over the estimated shipping date, you can wait, choose to contact us.
We appreciate you taking the time to inform us of how can we improve our service for our customers. We will take in your feedback and actively work on improving the quality and the service of us.
We have sent you a private message to understand the situation, if the problem has not been solved, please contact us at vipservice@banggood.com
Best regards,
Banggood Team
I ordered 4 finger oxygen/pulse testers@ 16 bucks a piece they said were in stock that never were they are a scam company they take your money and run their mouth with excuses will rip everyone off and file bankruptcy run with the money don't waste your money! The positive reviews are fake! They never have the part. Its a scam! They wont refund me for 17 days said it was my bank! No its a scam!
Tip for consumers:
they lie about refund say it takes up to 2 weeks after their 3 day detainment lie! scammers!
Products used:
never showed!!
Dear russ r,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I have been a loyal customer of banggood gace for 2 years, I have never had problems with them. 100% restart your products. The quality of the guarantee is excellent if it is easily resolved via email. Good bargain prices.
Buyer beware, do not buy from Banggood, they're cheap for a reason! I bought a mobile phone and I didn't receive it until almost 6 weeks after. It was shipped from China and went around the world to Switzerland and eventually landed in Australia. The phone arrived faulty. I contacted Banggood and was promised a full refund + return shipping cost after I return the item to them. The returned item was received by them in 4 days (I have the package tracking) but they didn't acknowledge the receipt until after 2 weeks. In the end, I got short changed and only received a refund of $139.99 instead of the $156.62 I paid for the goods originally and I only received $43 instead of $47 for the return shipping cost. No explanation was given for both amounts even though I contacted their Chief Wu directly. I'm now filing a complaint with PayPal and hopefully they'll do the right thing in the end.
Dear Chun W,
Thank you for choosing Banggood and sorry for any inconvenience caused.
First, we are sorry for the shipping delay, in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather.
And if your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
If the item is still within the validity period of this warranty: We will reimburse you for the return shipping fees after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at the customer’s expense.
Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item’s price up to a maximum of $40.
About the refund, the shipping insurance or tariff insurance will not refund to our customers.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Recently I order Men Casual Breathable sandals from them and received the order approximately one month after the perches. I paid $70 for it because it was good looking product on the picture. But, when I received that it was a huge disappointment. It was a cheap, smelly product which you can buy for a few bucks in dollar stores. It has so bad odor that I had to store it on the balcony. Once I tried to wear it but just after a few minutes of walking I got blisters on my feet because of rough workmanship. Avoid, I would rate it as a scam!
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some detail.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com.
Best regards,
Banggood Team
They took my money in October and here we are in December, they have been unable to tell me where my order is. Customer service said wait a couple weeks and we should know more. Tricked by a good price and I learned my lesson. Too good to be true.
Dear Ben S.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I ordered an FPV goggle on banggood. The charging mechanism was not working. Banggood custom service could not help me and closed the ticket after I forgot to check the ticket for 7 days. This will be my first and last order on banggood. Also, they deleted my negative review.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/Search_hl103_at1168
We take the security of your personal information very seriously, you could contact us at vipservice@banggood.com
Best regards,
Banggood Team
One of the worst websites stay away.
I have placed my order and i requested to cancel it on the same day its been more than 8 days and i still haven't received my refund.
They even had the nerve to threaten me that if i want a refund i would have to close the paypal dispute that i had initiated.
I understand that they do have attractive prices and offers but given this experience i just had i would advise you to simply stay away.
Spent your money somewhere else..
Dear Dolenhilos D,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry to hear that you have not received the money yet. According to the different payment methods, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. To get more details about it, you can refer to the link: https://www.banggood.com/Search_hl71_at434
And please kindly note that according to our policy, we could refund or send the replacement only after you close the Paypal complaint, otherwise, we could not. For this case, please close the Paypal complaint. After finishing, please send us the screenshot to prove that. When we confirm, we will refund to you. Please trust us. We will do what we have promised.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I bought two kind of products: clothe and electronics; and i´d like to say that i am satisfied with the final products. The only bad about my experience was the shipment, because it was in holidays and in these days the mail is saturated, causing a long time of waiting.
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear Regan S,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team