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Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
Hello,
I bought a $327 Xiaomi phone on Banggood. After one month and a half, the screen is not working (no fall, no water).
Answer from Banggod: We don't assure warranty of the product
"Sorry to inform you that the supplier do not offer warranty for the global version".
However, in the box of the product, I have a warranty card which prove that there is a one year warranty
More than 20 mails...
I don't know how you call that, for me it's a theft
You will be warned, don't buy on Banggood.com
By far the worst company ever. They shipped me a defective product and I am trying to get a refund or replacement of the defective product.
The ask me to send videos onto Youtube, and 1001 other things to convince them the item is defective and if I don't they won't give me a refund/ send a replacement.
I have contacted their after sales department and they have given me 3 different email addresses since our first conversation
They are not a reputable company and their sales team will not give you any solutions. The latest email that they sent specified that I need to provide a tracking number to them for shipping the item back to them, and they will deduct the original shipping fee and insurance fee from the product
Do not buy any item from Banggood if you value your money and you don't want to get cheap quality products which break instantly
Dear Ali E,
Thanks for your order and we are sorry for the inconvenienced.
According to our return policy, if one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.
Below please find its procedure:
1. Within 7 days of receiving the product, contact us with a photo or video showing the issue and whether you want a refund or replacement;
-What we will need from you.
A photo or video showing the issue;
A photo of the shipping label and original packaging;
To tell us if you prefer a refund or replacement;
2. We will review your claim and contact you if we need more information;
3.If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.
According to Banggood warranty policy, only if we clearly confirm the problem, we could give you a solution. But we could not confirm it only through your word description. About the warranty policy, you could refer to here:
https://www.banggood.com/es/Banggood-guarantees_hl103_at588
Therefore, if you want to get a refund or a replacement, please send us some evidence. The required evidence is as we wrote in last email. When we get the evidence and confirm the problem, then we will give you a satisfying solution.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Bought a mens dress shirt of very, very poor quality. Material so thin you can see thru it. Buttons all loose and sewn on with thick white thread on a dark colored shirt. Makes no sense... xxxl size was so small it was more like a boys medium. No joking!... horrible third world quality junk.
Dear Joe P, thank you for your comment. We're sorry for this inconvenience. I feel so sorry about this, could you mind contact us http://www.banggood.com/Contact-Us_hi111? Because we couldn't handle this after sale problem in there, Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to help you. Have a good day.
Best Regards,
Banggood Team.
I ordered a smart watch in blue, when I corrected an entry on the order, it went to the default color of white, and thats what I got. They would not exchange it! I now tried downloading a QR program for some of the functions and I get websites that have nothing to do with the smart watch, and if they do, they are in Chinese! Useless...
Dear George J,
We are sorry for your inconvenience.
Would it be possible if you can provide your order number to forumservice@banggood.com so that we can check out the exact reasons and then issue you a solution.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best regards.
Banggood Team
I ordered a bag off Groupon. Little did I know that it was a private seller. I received the very poor quality bag which looked nothing like the picture and was nothing like the description. When I contacted Groupon, they advised to contact Banggood directly. I contacted them and several weeks later I finally got a response back that they do not allow returns. All sales final. The bag was supposed to be regularly priced over $100 and was on sale for $29.99 plus shipping. It wasn't worth $2. Beware of this company! I wish I had known.
Dear Dawn G., thanks for contacting us. If there is some problem with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to cservice@banggood.com
Our staff will help you to solve the problem after receiving your request. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
I placed an order on August 30,2016 and got an email saying it has been shipped. There is no way of tracking the order and I want to know how long it takes for an order to be shipped and received. When you go onto the website it only states that the item has been shipped. Nothing more to check on. This is no acceptable. There should be a tracking number or sort to see when my order will arrive.
Dear Wendy M,
Thanks for choosing Banggood. We are kindly inform you that there is no tracking number with standard shipping. Because the package cannot be tracked when it was shipped to abroad. There are several shipping methods for you to choose for each product, you could choose the most suitable one as you need.It usually takes 7-25 business days for shipping, if you didn't got your package within 25 business days, you could contact your local post office or contact us, we will find a reasonable solution for you. Thank you so much!
Best regards,
Banggood Team
I ordered an item gave my address, even paid extra for the shipping. Item was shipped to a pickup point in a different city. Noone helped to resolve, i was supposed to contact everyone and ask the pickup point to send it to me... or to visit a different city to get and order I paid extra money to receive on time... then i had to also pay extra, so i get to the city my item was delivered to...
Tip for consumers:
dont use this site, they will not even let you write a review
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
Here are more details about why the parcel is at the local post office:
https://www.banggood.com/help_center/question_category.html?catid=208&artid=1570
Due to insufficient information, and in order to safeguard your personal information, we regret to inform you that we are not able to assist you in a better way here. We recommend that you contact us at any time via email: vipservice@banggood.com.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I ordered a Dixie Horn for my buddy a few weeks back and still haven't received it. I got a tracking number about a week after I ordered it, but the number doesn't even work. This site, from my experience, and from everyone else's comments is rubbish. Don't bother with them.
This is possibly one of the worse online sellers I have come across and
I've only now discovered that they have 1 star ratings on other review
Sites.
I ordered a replacement part for a Bosch tool according
To the description on the Banggood website. The part that arrived was
Half the width of the original that was fitted to the tool. I contacted
Them using their frustrating contacts page and went through the
Rigmarole of having to send them photos and measurements of the item.
After several emails they said they'd sent the correct part and this
Meant I couldn't return it for a refund or have a replacement. The item
Was not a direct replacement for the original part, but yet they washed
Their hands of the matter.
Banggood are clearly a chinese company selling cheap chinese items. Customer service is appalling. Order No: *******
Dear Frank E,
Thanks for your order and we are sorry to hear that you have met some trouble on your order.
According to our return policy, if the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
And we take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I would rate this company as a zero. Weeks have passed since they were notified of a damaged product being sent to me, their solution was to send me $15 and I keep the useless product which I refused. Since then they have stopped responding to emails and have done nothing to remedy the issue.
I would hate to see others be treated as I have
Dear Brian B,
Thanks for your order and we are sorry to hear that the product have not satisfied you.
According to our return policy, if your product arrives damaged or is not working, you can return it to us within 3 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I ordered a flashlight from these folks. The delivery was quick but it didn't work. They shamed me into making a video showing it didn't work. Once the video was submitted they sent me another one. It didn't work either. Shamed again into another video only to learn they will only give me 50% of my money back. What a joke. Better hope your product works or you will pay the price.
Dear George M.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
The sheer amount of products and vast range of items are astonishing! The website and app is easy to navigate and the order process, from checkout to delivery, runs seemlessly. They offer extra options on checkout such as shipping method, shipping insurance and tariff insurance, which is highly advisable. Delivery comes fast and the order tracking on the app is a great tool to monitor the status of your parcels. Products arrive well packaged and in great condition. Their customer service is excellent. Always helpful and friendly, with quick response times. If you should happen to stumble across a faulty product, the resolution process is simple and pleasant. As a tip. Always remember to take photos of your products on arrival. At the same time you can leave a review of the products which will also earn you extra points. Bonus!
Overall Excellent All Round Experience! ~ One Happy Customer
I ordered a brand named drill/driver($130) from this firm and a couple things, in my opinion, came to light. The package arrived in good condition. Since the description of the item on their site was vague. I relied on the the brand name a bit. They acknowledged the order, but trying to follow up was not a good experience. The site is not friendly and couldn't contact customer service. Delivery about 20 days for this item. I contemplate calling my card company as was thinking scam. Everyone is looking for a bargain and this firm offers great prices but my experience,, their customer service doesn't compare to some other online businesses. Final note product initially is working great, but manual in Chinese only. Again can't reach customer service.
Products used:
drill
Dear customer,
Thank you for choosing Banggood and sorry for all the inconvenience caused.
We are sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer's needs in mind.
We can not know well the details of your problem, and we also take the security of your personal information seriously. Therefore, if you have any other questions, we suggest that you could contact us via vipservice@banggood.com and give us more details. We will do our best to help you.
Best regards,
Banggood Team
Believing in the honesty and integrity of everyone, I ordered 9 items from the company! 6 items arrived after more than a month but NON were like the picture on the web. The remaining three: One never arrived and two arrived with missing parts and wrong item! A total of $28.18 plus shipping was wasted out of $62.31 purchase. Communication was another problem. I send an email with pictures but they answered only one part of the email with one line and twice claimed they did not see the pictures! Not worth the hustle and time plus waste of money. Avoid!
Dear Paul O,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
The product came In a reasonable amount of time was easy to assemble. The only thing I can say as there were absolutely no instructions what so ever as how to What the USB voltage required was and how to turn it on and off. Had to figure it out on my own
Thats where I saw the product first
Because I like it
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
So far so good w/ordering. Lets see how the product is...
Another item arrived from what I ordered, first delivery took over a month, I contacted and immediately the matter was checked and a similar item was decided,
The product was shipped free of charge and arrived in a very short time within two weeks. Praises the company for its treatment and solution. Thanks
Another item arrived from what I ordered, first delivery took over a month, I contacted and immediately the matter was checked and a similar item was decided,
The product was shipped free of charge and arrived in a very short time within two weeks. Praises the company for its treatment and solution. Thanks
המוצר מצא חן בעיניי, כי לא תעיתי בבחירה והטיפול בבעיה העה טוב מאוד.
הנחתי שהמוצר מתאים לדרישתי
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Another item arrived from what I ordered, first delivery took over a month, I contacted and immediately the matter was checked and a similar item was decided,
The product was shipped free of charge and arrived in a very short time within two weeks. Praises the company for its treatment and solution. Thanks
Another item arrived from what I ordered, first delivery took over a month, I contacted and immediately the matter was checked and a similar item was decided,
The product was shipped free of charge and arrived in a very short time within two weeks. Praises the company for its treatment and solution. Thanks
This company is a fraud. They sell at a cheap price so lots of people order from them but they don't ship anything. They are just expecting you to let it go because it's not a lot of money. I fought a lot to get my money back and it's only after telling them that I filled a complaint for fraud that they finally agreed to refund me. Don't buy anything from them!
http://www.sitejabber.com/reviews/www.banggood.com
https://www.trustpilot.com/review/www.banggood.com
http://www.resellerratings.com/store/BangGood
http://b2b.trustpilot.com/
帐号：prservice@banggood.com 密码：lt9977540%BG
http://www.sitejabber.com/reviews/www.banggood.com
账号prservice@banggood.com 密码：Bg20161212! 不知道有改过没， 因为我很久没做了
https://biz.sitejabber.com/reviews 登录界面
Dear Heloene, would you mind telling us your order number? So we could check it for you. Usually，total delivery time is split into two parts.
1. Processing time 1-2 business days normally: The time from when your payment is received to when we gather up all the items, do strict quality-control tests, and carefully package the items.
2. Shipping time 2-25 business days: This is the time that it takes for the package to be delivered by the couriers to the destination, this table shows delivery times for every shipping method and warehouse.
Out Of Stock Split Shipping: If an item is not in stock, when the order is placed, processing will not begin until it has arrived. If you order multiple items, the order will be shipped seperately, and items in stock will be sent first. Then when the others are in stock they will be sent separately to you.
And you could also see estimated delivery time after placing your order. Thanks for your kindly understanding.
Dear Heloene, would you mind telling us your order number? So we could check it for you. Usually，total delivery time is split into two parts.
1. Processing time 1-2 business days normally: The time from when your payment is received to when we gather up all the items, do strict quality-control tests, and carefully package the items.
2. Shipping time 2-25 business days: This is the time that it takes for the package to be delivered by the couriers to the destination, this table shows delivery times for every shipping method and warehouse.
Out Of Stock Split Shipping: If an item is not in stock, when the order is placed, processing will not begin until it has arrived. If you order multiple items, the order will be shipped seperately, and items in stock will be sent first. Then when the others are in stock they will be sent separately to you.
And you could also see estimated delivery time after placing your order. Thanks for your kindly understanding.
Disappointed. I ordered a QuadCopter - it took over a month to arrive and it was dead-on-arrival. I've reached out to customer services and I've heard nothing back. I do not recommend Banggood - steer clear! I will not be using them again.
Update: They re-sent out a new Quadcopter. Emails back from their customer service team are definitely slow off the mark though.
Dear Rob C,
We are so sorry for all the inconvenience caused.
Please kindly tell me the order number of the order you refer first.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
They sent me the wrong size of shoes 3 times. All of that and over 90 day shipping. I ordered a size larger and still the same small size came. Then they pose ridiculous requests to prove the shoes don't fit. Smoke and mirrors and manipulation. I also wish I could give them a zero..
Dear Jacquelyn T,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Do not give this company your money. You will not receive the goods and they will give you the run around for days on end before telling you that your payment wasn't received. No matter that you have a receipt from the bank showing payment was made. Buy from these scammers at your own risk.
Dear Geoffrey B,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I have ordered from Banggood a couple of time and both time ordered multiple items. On both orders a mini keyboard never arrived. They did refund me on my first order which was great but on my second order even after two months+ still no keyboard. Banggood claims it was shipped. In fact they show it shipped shortly after I ordered it along with the rest of my order yet somehow my order arrives over a period of many weeks.
I am reluctant to order from Banggood again as they have not offered a refund this time.
Dear George O., thanks for your order. Please be informed that in some cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office. In few rare cases, the package even get lost during a long-journey transit process. Could you advise your order number so we check more information for your order? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Team
I bought 3 items from banggood but unfortunately one of the item (wireless car vacuum cleaner) is come with defect condition, i report it to banggood and send them a video about the condition and few explanation then banggood send me the new one.
Many years buy from banggood and until now the service is never let me down.
Originally I was concerned about ordering from this website jusy because it seemed a little suspicious. But boy was I wrong. The product I bought was much better than my expectations. If it comes down too it I'll definitely use Banggood again.
Polite and patient. Overall good experience.
I was looking for monitor speakers on google shopping and came across ones on Banggood
It looked sturdy and reliable. Also the original price was something like $80 and I got them for about $36 so that's a good plus
Paypal shat itself so if this is a scam I'm definitely not getting my money back...
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
They ship so slow! Very bad packing many items arrive faulty (if they arrive) and ZERO customer service.
They not even reading your emails just respond by "COPY PAST" with templates sometimes not even respond to your questions directly.
For example I had broken product, I sent them video and photos and they responded "your tracking number is and you can track it here" wtf? I already received it.
Don't buy there! SCAM!
Dear Geo H.,
We are sorry for the inconvenience caused to you.
We will strive to improve the quality of our services and do our best.
If the order problem still did not solved. Could you please send us the order number and your e-mail address?
Beat regards,
Banggood Team
I bought shoes and a dress and needed to return for bigger size. The problem is... there is no way to return them. There is no packing slip, their site says you have 3 days to get them in the mail to be able to exchange and their site says if you fill out a form a return label will be emailed to you. I did and it never happened. I tried live chat and the person obviously didn't understand English and they just stopped chatting and got off line when I said I needed a return label. All of their clothes and shoes run small and you have NO recourse if your stuff does not fit.
Dear Phyllis L,
So sorry for any inconvenience we caused, we have a return policy for almost every situation. About the size, we have listed all the details about item sizes on the related product page. If you find the size do not fit, please check our description and your order information first.
1) Size not as ordered: You can contact with our Customer Service directly for a full refund or a correct size for free.
2) Size as ordered but does not fit: Size may be 3cm/1.5 inch inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases you would be responsible for all shipping fees incurred.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
So could you please tell us your order number, we could check it for you if we sent you the wrong size or there is something wrong with the size chart. For more information about the return policy, please click here: http://www.banggood.com/Clothing-and-Apparel-Return-Policy_hi533
Best regards,
Banggood Team
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear Johan D,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team