- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
Bought a 4 port USB charger and a usb tester their 4 port charger was not giving proper voltages and amps at all contacted Tech support they agreed it was bad and are now sending me a new one to replace the older one. Excellent support. Just wish more people would contact them first to resolve issues like I did..
My experience with these people was a nightmare!
I placed a order on 2016-12-16.
(Note: Their site only allow you to place an order if the item is in stock!)
Nearly one month after they sent me an email saying that 3 items in my order was not in stock offering me to either get a refund or wait (undetemently) for a restock.
This website does NOT comply to its promises. They play with your money for a month and then tell you they do not have the product.
Don't waste your time and money buying from them.
Very bad. Stay away from them!
This company is as much use a a chocolate tea pot! I ordered items way over a month ago and every time I contact them to find out where I item is they say it was delayed and to wait a further 5-7 days! This company is an absolute joke!
Dear Kieran H.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Easy to enter orders, not so easy first time navigate to find items. Godds arrived in time partial shipment, second one a little late and package not well done, only plastic bag arrived broken, but godds where not damaged. Anyway good experience, I'll buy again.
Many articles at a good price, even if with a little long delivery.
They where exacly what I was searching for.
Easy to enter orders, not so easy first time navigate to find items.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My package took a couple months to come and when it finally did some of them were very defected. Other then that the squishies smelled great and the ones that weren't defected where super squishy and great quality. I still don't think I would recommend.
I bought the item back in September, it came faulty and the company still hasn't resolved the problem, even though we have been in touch from the moment the product arrived but the issue hasn't been solved.
I requested a new product or refund but nothing yet (today 28/01/18!).
Marcos
Dear Marcos R., thank you for your feedback and before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you. Would you like to contact us again via the link: (https://www.banggood.com/Contact-Us_hi111)if you have any other suggestion about our solution?
If you have already contacted us by email, please don't worry, our related staff will try the best to help you find out the solution.We will reply the email in 24-48 hours. Hope for your kind understanding.
We will do our best to find the most suitable solution to your requirements. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
Still waiting for shipping more than a month and still nothing can not do anything no updates anything from this B. S please don't ever never order anything from them again because they Bang you good! Untill you forget when you order to be shipped!
Dear Peter,
Thank you for your feedback and sorry for the delayed of the order.
Here are some policy on our website, please check by the following link.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
https://www.banggood.com/Shipping-methods_hl70_at321
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I have tried for a month to exchange or get a refund for 3 articles of clothing that were not sized right. They use the threat of expensive return fees to discourage me. That was NOT what their return policy claimed. BEWARE! If you get what you order - lucky you!
Dear Loisuelberg D.,
Thanks for your comment and we sorry for this inconvenience caused.
Here's the return policy: https://www.banggood.com/Banggood-Warranty_hl103_at533 We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first. If you not sure the size before you purchase, please contact us and we will recommend you the most suitable size. Besides, if you still unsolved this case, please leave us the order number here and we will contact you!
Hope for your understanding.
Best regards,
Banggood Team
Placed an order in October 2020... email says item shipped. Tracking says item waiting for somekind issue with UPS. I want to know how to cancel my order and get a full refund. Herman Gardner: Order no. *******
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
The tracking information of this order will be showed in your order information after shipping. If the tracking information is abnormal, please contact us to provide correct logistics information.
We have contacted you via email, if the problem has not been solved, please contact us at vipservice@banggood.com
Best regards,
Banggood Team
Don't be fooled by what looks like a professional run business/Web site!
I ordered an Elephone P8 smartphone on April 19,2014. BIG MISTAKE. 5 weeks latter, I was told by Banggood CS that the item was returned to them without any explanation and that they would refund my money in 4-5 days. Never happened. The tracking site now shows the product is on it's way ('Destination') to Singapore - I don't live in Singapore. I opened a dispute/claim via PayPal and hope they'll follow up.
Had on order for over a month in "processing" got notice would be removed from cart in 7 days looked on site and item in stock so canceled processing item ordered same item and now says shipped will see in few weeks if shows up
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
We apologize for any inconvenience caused.
Some products are in great demand and cannot be dispatched immediately. On the website product page, you will be able to view its estimated restock date.
We will monitor the situation and if unfortunately the order can not be shipped on the expected dispatch date, we will contact the customer to provide the solution.
Our refund process is optimized for speed, refund requests are, by default sent to the original payment method used. Different payment methods will have different processing times.
Here is more details of How long will it take to receive the refund:
https://www.banggood.com/help_center/question_category.html?catid=280
We take the security of your personal information very seriously, you could contact us at vipservice@banggood.com
Best regards,
Banggood Team
Returns dont happen and recieve damaged or wrong item now and then
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gotta watch as described items not so obvious w differnt buying options
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Discounts dont apply to items as espected one color car on sale other not and no real reason?
Tried to add 3.00 coupon and raised price and still cant see how to use points to reduce price
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
So far good have had fun hard to figure out how to use points
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Instructions are unusable as cant get into readable format
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I purchased a pair of sandals and it took almost a month for them to arrive and when they did arrive they were the wrong size... when I contacted their CS I was told that they sent the size I ordered which is complete BS... they said I ordered a size 6.5 when I wear an 11... they told me I could return them but I would have to pay for shipping... shipping to China costs more than the sandals did... do not repeat do not do business with these a-holes and be sure to tell tour friends.
Dear Mike P.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you first? I will investigate this case again.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I have never liked theri service because of the fact that some of their suppliers are not monitored. I was shocked when I bought one thing thinking it was another thing. Then again the delivery prices are so high that you wonder why we should even buy something.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some detail. We can not guarantee or predict the value of the customs duties you may have to pay to receive your order.
Here are some suggestions about the tariff insurance for you:
https://www.banggood.com/Search_hl69_at650.
We have already contacted you, if the problem has not been solved, please contact us at vipservice@banggood.com
Best regards,
Banggood Team
Bought the V939 UFO received it in good condition, Had a slight problem with it, it did not want to bind with the transmitter.
I emailed customer service with this problem - customer service got back with me within hours.
They were able help me get the problem resolved quickly with just an email.
Very satisfied with banggood and will buy from them again.
Great customer service and prices.
Jeff M
The camera resembled the authentic but the battery and firmware did not. Shooting a video resulted in stuttering.
Furwther an eu warehouse purchase results in the same return address in china, and paypal in their infinite wisdom require tracking to that address at buyers cost to return the fake item that banggood sells.
Amazing how paypal registered sellers are allowed to get away with a non uk/ eu return address! Even for eu purchases!
Dear Bas l,
We are sorry for any inconvenience caused.We checked the products well before shipping, so the damage might be caused during the long time delivery.We could promise that if the problem was caused by us, we will take responsibility to slove the problem. About the return policy, we added the Return Address with EU warehouse.If your product had any problem, which bought from EU warehouse, the customer could return the defective item to EU warehouse to reduce the expensive shipping fee. For more information, please click here: http://www.banggood.com/Return-Policy_hl104 Also, you could tell us the order number, we could recheck it for you, see if there is any unreasonable solution. Looking forward to your reply.
Best regards,
Banggood Team
I do not recommend buying products guided by the description and customer reviews on this website. This site simply does not publish reviews with ratings of 3 or below. I wrote a couple of comments on this site for products that were surprisingly low quality, although the reviews on the site praised the product and my reviews were not only published, but they just disappeared, as if I did not write them, while I did not have the opportunity to write new ones.
I am simply in the slink of this approach and advise you to be extremely careful when thinking about buying on this site. It is not easy to return the goods from them - they will do everything to make you lose the desire to do so. First, you will be asked to send a photo and video describing the problems, then they will drag out a reply and ask you to send the goods to China at your own expense, so do not expect to easily return your money for the goods, but no one will refund the shipping costs to you;
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for taking the time to leave your comment. We're really sorry about the order issues you experienced.
In order to maintain the customer’s personal information and good purchase environment, We will have relevant departments to monitor review.
To prevent your review from being rejected or removed, please post a review accorddingng to our review guidelines: https://www.banggood.com/Search_hl68_at518
As long as you stick to these guidelines, we will post your reviews, regardless of them being positive or negative.
In order to better understand the problem of the product, we will suggest that customers describe the problem of the product through related photos or videos, so as to propose corresponding solutions.
You can refer this link to know more about our warranty policy: https://www.banggood.com/Search_hl103_at1168
If you have any questions, please do not hesitate to contact us at vipservice@Banggood.com
Best regards,
Banggood Team
I bought ladies shoes and they arrived 1-2 sizes smaller than ordered but no where on the shoes or packaging is the size so I don't know if I even got what I ordered. Return is paid by me to China! What was I thinking?!?!
Dear Marlea T.,
We are so regret that you are not satisfied with us.
Could you please tell me the order number and let me have a check?
For shoes size, you’d better according your feet length to choose the corresponding size instead of size your usually wear, as each
Company has his own defined size chart, which may be different with others. Please take your own measurements and choose
Your size accordingly. We cannot accept responsibility for incorrect purchases.
SIZE EXPLIAN (Required):
1. Please according your feet length to choose your suitable size
2. Please place your order in US size, however the tags inside the shoes may show in CN/EUR size.
3. Some tags inside shoes showing a UK or US size may be different with our size chart, please base
On our size chart or CN/EUR size.
4.The size of these shoes are smaller than ordinary, we suggest buying a bigger one size.
Hoping for your kindly understanding.
Best regards
Banggood Team
Ordered magnets for $10. Package came damaged and empty. Wrote a complaint to banggood and sent photos of damaged package explaining that it came empty. They said that I need to go to USPS and get an Official letter stating what was the weight of the package and that USPS should certify that the package was empty. Then the banggood will start their investigation process. Forget it, never again to order from this company.
Dear Albert D,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry to hear that the item you received for your order was lost.
Is there any trace of the parcel being opened? Could you please take some photos of the empty parcel as well as of the shipping label? We also suggest you check the weight of this package and contact your local post office to request an official document stating what happened to your parcel and its actual weight. We will launch an investigation on this issue and provide you with a solution at the soonest.
We advise you take these actions just in case you receive an empty parcel in the future:
1. Check if the outer package was damaged or being disassembled before open it.
2. Shake the package gently when you receive it to make sure there's something inside the package.
3. If the weight of the parcel is very different, you could record a video when you open the parcel.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I was disappointed that the shirt was unsuitable because of size issues but Cherry did her best to resolve. Cherry was very helpful and is worth more than the 3 stars but would still have liked to have had a shirt that fit however :o(
I won't recommend banggood personally,, Instead you should look for other companies like amazon, rakuten, ali express, geekbuying or gearbest. Banggood is really a big problem while you have to make a refund. For a simple refund they will give u a headache. You have to chat everyday with them and they will say like sure for 24 hrs we are going to refund and then next day it will be the same,, I am still waiting for them to make a refund. They are playing with our time and money. I am going to write this everywhere until they refund me back.
Dear homeless g,
Thank you for choosing Banggood and sorry for any inconvenience caused.
The refund time could be varied among different payment method. Besides, we need to approve the refund after we arrange refund. Hope you could understand. To get more details about the refund time, you can refer to the link: https://www.banggood.com/Search_hl71_at434
If the money hasn't refunded, please contact us with email or the links below.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I had ordered a watch that did not work, they say take a picture of it not working, they still would not accept a return, they would tell you a lie but would never do nothing, well i know now to stay with ebay, amazon, or aliexpress buy from a company you know thats not going to rip you off.
Dear jack d,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Pointless company and service! No waste your time!
I order a product and they send me the wrong item. The support service keep saying that i ordered the wrong item. Really bad and unacceptable customer service, never using this web again, and I go to warn off my colleagues and friends from using it.
Dear Javier T,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I ordered 2 items, both one size larger than I usually wear. I wear XL, ordered 2xl and still too small. Buyer beware, and since it came from overseas, it costs more to send it back than what I paid. Better to try and find something similar on Amazon. At least it's easy to return if it doesn't fit. Lesson learned.
Dear Karen J.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Size does not match
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
https://www.banggood.com/Return-policy_hl103_at743
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Recently I bought a PIPO S6 tablet. This stopped working after a couple of days. When I contacted them they made all the right noises about replacing the product but I received nothing. They were in good contact initially but then suddenly nothing - they've stopped replying to my emails.
I noticed that they stopped contacting me once I was over the 45 days from the Paypal transaction date. You can only open a dispute up with Paypal if it is less that 45 days so I can't open a Paypal dispute. If you get a defective product make sure you open a dispute up in Paypal before the 45 days have expired.
Here's hoping they will contact me!
I have been trying to process a return for over a month. Immediately upon receiving the product, I reached out to process the return. The replies have been, we are sorry you were disappointed with your product, please contact us if you would like to return. I have reached out numerous times through email and over Facebook. Banggood is terrible, do not buy from them
Dear Nicole P,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear Andre d.,
We apologize for this inconvenience. Could you advise your order number so we check more detailed information for your order? We will help you to investigate your order and provide you more updates about your case as soon as possible. We are looking forward to your kind reply.
Best regards,
Banggood Team