- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
Order an item from them and it was sent with a cable missing, something that is unique to the product making it useless.
Rather than send me the missing cable which is worth about 20 they send email after email demanding pictures or videos of the item.
I'm not the only person to suffer at the hands of the (non existent) customer services complaints all over similar forums which I wish I had read before ordering.
Avoid these sharks
My order number is ******* but I don't expect to hear any more from banggood
They provide a tracking number, but no updates on it. They keep telling me to wait for it, waited 2 months with no update. Do not recommend at all, worse online store ever encountered. I'd give NO STARs if i could
Dear a t., we apologize for this inconvenience. Could you advise your order number so we could check more information for your order? We are looking forward to your kind reply.
Best regards,
Banggood Teams
Wish I could give them no star! The customer service seems to be helpful but all they do is copy and past pre-written transcripts. I purchased my items 3 months ago and I still don't have any shipping information available. Every time I contact their customer service they promise that my problem will be solved within 8 hours but it never happened. This website is a huge scam!
Dear Milo M,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Not one of my last few orders arrived within the estimated time because they will lie about shipping the item when in actual fact only the shipping label have been printed. It is a waste of time talking to the customer service as well. Honestly if you have a issue just bring it up with paypal, or better yet just avoid this lying company altogether
Dear ahma c,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Ordered a prop and the wrong was sent, right order description but wrong item. The only way to contact anyone is with email. I sent two emails and still haven't heard back. Wished I had never seen this site, stay away if you want customer service.
Dear JP J,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
For my Order Number: ******* (Android Box) on www.banggood.in, the Beijing Exchange Station has returned the parcel multiple times after been delivered to air transport.
Now since 12-Oct-2019, the package is untraceable and when contacted the live chat customer care they promised to revert via email in 24-48 hrs. With investigations.
With several security returns at the air transport and item been bagged multiple times, I have the apprehensions now that it is broken and/or lost, and therefore is untraceable.
Can any representative from banggood.in advise here?
Dear Puneet P,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Your order is still in normal shipping, now it is in your country.
We have sent you an email on 2019.10.21 about more details, could you please check the email? If you have any question after reading the email, please reply to our email to let us know.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I've made two orders with few products and both orders came damaged and lowest quality on earth. They do false advertisements. A pair of "leather" shoes that were advertised with a discount from $400 to $40. This was a total scam. They were not even real leather, some soft plastic. I've thrown them in the bin. Totally RUBBISH!
Dear Matt K,
Thanks for your order and we are sorry for the inconvenience caused.
According to Banggood General Item Return Policy, if the item arrived broken, please contact us within 3 days from the delivery date and follow the procedure for the 3 Days Product Guarantee.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs by the email: https://www.banggood.com/es/Contact-Us_hi111
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
To get more: https://www.banggood.com/Return-policy_hl103_at528.
Thanks for your understand.
Best regards,
Banggood Team
The reason I am giving this 2 stars is because they misplaced 1 item from my order and my attempts to contact them for a resolution went to no avail. Other than that, I appreciate the fast delivery but did not follow through for customer satisfaction.
Never buy from here. They're a big scam, they try to steal your money and don't want to give back. From order *******. All 4,5* reviews are fake and they will respond this review as have sent me the email about a solution..., but actually nothing.
Dear HaMy P,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have sent you the latest solution to you on 2019-12-11, could you please check the email? If you have any questions after reading the email, please reply to our email to let us know.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Camera shows not installed, no connection, when watching videos. Program stopped comes up frequently and I have to restart tablet.
There is a canned message to please email customer service. 6 days ago I did twice re a problem with my tablet not functioning. Still no reply. Horrible customer service so far. FOLLOWUP: They gave me instruction to download firmware from a download site. In CHINESE! Even with translator and passwords I could not download firmware. Now they ask me to pay shipping and ship it back to them. Unreal. That would only take another 4 months to receive another from them. UNREAL! Your Order #******* (placed on Wednesday 02 December, 2015) {Their reply}: I am so sorry that this table can not be fixed on you own. Then would you like to return it back for replacement? If you do, could you please check and inform me the cheapest shipping with tracking number to Shenzhen City, Guangdong Province, China? Will you bear the shipping fee?
Dear John S.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
The service has been good all the way and not nechaev i regret for having ordered something from them. They link us with so many sellers and choosing the perfect thing that you want is actually very easy if you know what you are looking for. If you are far then it will take some time to get your items delivered.
Spend a few bucks more and get something that actually works. The only thing worse than a Chinese product is Chinese service. The readers digest version of my (only) perches was... product not as advertised, didn't work and took two months to receive. Just remember that you credit card company will fight them for you. Banggood needs to be shut down!
Dear Chris C,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I ordered a replacement part - a threaded rod for my 3D printer. Waited for 90 days. Never received it. Refused to give a full fund. They only offered the banggood points so you can use it towards for next item for discount. Shame on them. Worst online shopping experience, period!
Dear Dan L,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Bought shoes jan 28 th, March 8 th still haven t received a thing!
If you track it says pending if you contact customer service they ask to wait it will get there.
The site advertise shipping in a week it s been almost 2 month never using this again!
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for taking the time to leave your comment.
We are really sorry to hear that you didn't receive the package.
Due to different regions and transportation methods, the transportation time is different.
Here are more details about the shipping time: https://www.banggood.com/Shipping_hl70_at321
Deliveries might be delayed due to unavoidable conditions, like slower customs clearance procedures or poor weather conditions.
If you do not receive your parcel within our shipping time, you can contact us at vipservice@banggood.com
Best regards,
Banggood Team
I submitted a negative review about defective product and it never showed up on Banggood site so Banggood's product rankings are inflated. If you buy simple items and do not mind to wait for 20+ day for delivery then it is okay site. If there is a big chance your product might have issues (electronics,...) then I would go with another vendor with stronger customer support. In my case, for example, I was advised by customer support representative to "find someone who can test your item". It has been almost two weeks and this case has not been resolved yet.
Dear Dmitri V,
We need to explain that in our help center, we have our review guideline: When you review a product, please follow these guidelines to prevent your review from being rejected or removed.
Avoid:
- Offensive or abusive language.
- Links to other stores or competitors.
- Our prices are always changing so please don't mention how much you paid.
- Questions about orders or products, payment or delivery. Please contact us or use the forums.
- Criticism of Banggood's service; keep the review focused on product attributes, post such a comment in the product forum or contact us.
- Reviews for products that have already been removed from Banggood.com.
- Reviews those are overly simple. Please be informative.
-Reviews for products you purchased more than 6 months ago.
- Any personal contact information such as e-mail address and phone numbers.
- Multiple reviews for the same item.
If the problem is complicated, it may cause a little delay and wish for your kindly understanding. Please believe that we will try our best to solve it for you. Could you please offer your order number? We will investigate and surely give you a reasonable solution.If you are not satisfied with our customer service, you can send your order number and complaint to complain@banggood.com
Best regard,
Banggood Team
I had multiple windows open watching the countdown timer for the anniversary $9.9 sale.
All high items said sold out over 20 minutes before timer was set to expire. Nice scam to get you onto the site. I have ordered quite a few items form this site. First few arrived in decent time. Future orders took longer and longer. Waited 45 and 50 days for some. I am done with this crazy shipping.
Dear Michael H.,
We are sorry for your unhappy experience at banggood.com.
Please get further information for our Snap-up Statement,
1. We offer “ super low price, but limited quantity” for the Snap Up.
2.The campaign is only for those lucky customers who can snap up the items, not for every participants
3.If your Snap-up order status is pending order(s), it means you missed out the Snap Up, even if payment success, the order(s) is still invalid and we will refund you.
4. Snap-up process(5 steps): Snap-up page -> Product Page -> Rush to buy -> Check out with Paypal -> Payment success.
Payment by other ways instead of Paypal, the order(s) is invalid too.
5. Sorry that`s how our system works, we will try to improve it.
6. Banggood Ltd. Reserved All Rights
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I ordered a gift for my daughter, a DIY doll house last december, until now we haven't received the package. I sent a query to the service and they promptly replied that I might need to check the local postal office if the package was dropped there for whatever reason. We checked even though if you receive anything thru postal, they will send a notice which we didn't receive. I communicated this to Banggood, twice, i have yet to receive any replies from them. I don't want to think they're trying to ignore me, so please reply to my emails, or give me a refund. At least I can get something different for my daughter.
Tip for consumers:
Bad experience. I hope yours is better.
Dear Bryan A, thanks for your order first. We apologize our service could not satisfy you fully. Since there are many customers' inquiries from all over the world, it may take some time for our staff to check and investigate all these cases. And it may show we could not reply you timely and offer you a quick response. However, we always hope to provide a better service to every customer. In order to know more details of your order, would you like advise your order number to us? We will help you to check it again and reply you the latest situation of your order. Hope to hear from you soon.
Best regards,
Banggood Teams
Excellent help, have made several orders from this company without any problem. Replaced an order without problem because it didn't work as it should. Shipping takes a while but not their fault, just be patient.
Excellent customer service. I had an issue with the right channel of a bluetooth speaker making a large whining sound and that channel never playing music. I wrote in and submitted a short video showing the sound problem and they responded within 24 hours offering to ship me another. Very quick and polite email. I am thrilled at how quickly they resolved my issue. Does make me want to test a product quickly before leaving it wrapped as a gift for an extra week. Superb Banggood.
I've made multiple purchases with Banggood, most of the 'hard to mess up' variety. All was well until my first electronic device. I ordered an SDR receiver, and as noted by other purchasers of the same product, it was missing a critical area of functionality. I pointed this out to Banggood, and they refused to refund or replace the item unless I provided video evidence of the problem. This evidence would consist of the device sitting there not working. It's unnecessary, and meant to discourage warranty claims. I will update if there is a change in status.
Dear William P., thank you for your comment. We're sorry for this inconvenience. In order to better help you solve the problem, could you mind contacting us via this link(http://www.banggood.com/Contact-Us_hi111)with more details? We will do our best to find the most suitable solution to your requirements.
Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to help you. Have a good day.
Best Regards,
Banggood Team.
After waiting two weeks longer than they said it would take for shipping; the laser engraver I ordered arrived damaged. Dozens of emails and pictures later (and more than a month), they finally say the part will arrive in 15 days. It'd been 2 months and still no part; and repeated attempts for a refund are unanswered.
Do yourself a favor and stay away from this company!
Dear Mike D,
Thanks for your order and we are sorry for all the inconvenienced.
Due to that we can not know well the details of your order, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I have ordered from them in the past and had no problem (other than long waits) but this time is different.
I ordered from them in January with estimated delivery before Valentine's day. Near the end of February and they haven't delivered. Efforts to get any information at all are always met with the reply "wait".
The customer service cannot provide any delivery information, tracking information, or customer services.
Refund requests are met with polite requests to wait longer. I think they hope customers will give up on them. It looks like Banggood is a scam company.
No one at Banggood is able to resolve problems.
Don't waste your money or time with this retailer.
Tip for consumers:
avoid Banggood
Dear Denis B,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Received a defective drone that was also missing the 2 extra batteries I paid for. Tried to get a refund in first 2 days. Sent pictures as asked and then Was told to ship to China instead of US warehouse it came from. Not worth the effort to pay for shipping to China and then wait at least 6 weeks for a refund " maybe". Found out later Amazon has dealers that sells the same drone with the famous no Hassle Amazon return and refund process. Scam company in their customer service. Never buy directly from Chinese vendor again. Not reputable
Dear Mike O,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Bought 2 pairs of shorts. Both pair were WAY too small. I sent pictures as requested showing they were the wrong size (tape measure@ waist). They still wanted more proof. This company never intended to correct the situation. Contacting my credit card company and all board of communication to warn everyone about this dishonest "so called" company!
Dear estark08,
We are sorry for your unhappy experience at banggood.com.
Regarding your order, we have sent you the email, please kindly check it and we will solve all the issues for you soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best regards.
Banggood Team
I have been having trouble with Banggood for 3 months now, searching for my order my USB accessories. They dont maintain systematic tracking number or status nor respond via email. I lost hope and now ordered it from ChinaBuye as i need it pretty urgent for my business and received in 28 days without shipment delay as promised. I am not ready to take up the product if Banggood gonna send me and I want my money back.
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear Paul b,
We are sorry for any inconvenience we caused. We already checked your reply on Banggood forum, and asked the technical staff give you a solution as soon as possible. Could you please tell us your order number, we will supervise if the customer service dealing with your case in time.We promise that we will resend the missing parts to you and give you 200 points as a compensation to show our sincerety and sorry if the situation is as you said. Banggood always put customers needs on the first place, we will rethink ourselves and try our best to improve the service.
Looking forward to your reply.
Best regards,
Banggood Team