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Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
I was so looking forward to receiving my 2 rc helicopters from banggood spending over $400 AU. They arrived the best part of 5 weeks later, when they arrived they were both damaged I sent them an email to tell them this and they said sorry to hear that we will give you 500 points LOL. I said I would not accept this as they were brand new and I would like them replaced. To cut a very long story short today 4/8/15 I got my refund phew. This purchase was started in early May. I would advise anyone buying from this site to pay a bit more and purchase somewhere else.
I received some shoes I had ordered. Within a half an hour 5 bits had fallen off. I contacted Banggood and they asked me to 'glue' them back on myself! Said it was because of the long hot postage! I have had no satisfaction and will recommend all my friends to stay away!
Dear Jo-Anne D,
Thank you for your comment and we are sorry about the situation.
Could you please give us your order number so that we can check it for you again?
If you are not happy for any reason with your purchase, then just return it within 3 days of receipt for an exchange or full refund minus the shipping charges incurred by us. If the return is not a result of our error, customers will be required to cover shipping cost both ways.
Best regards,
Banggood Team
If you know what you're getting into, you can get some great deals for quality products. Please note, never buy anything from here if you are in a hurry. If you plan ahead and make your purchases here, you'll get some great deals. Always give them about 3 weeks for delivery.
Also, customer service will obviously be slower as they Banggood operates in the opposite time zone, but I have always been taken care of by them in the end.
If you are lucky and receive your order you're good!
BUT if not it's very bad news.
The customer service is the worst I've ever encountered in my life.
I've written over 9 emails so far and no refund yet.
Dear Bob T,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that you have not received your order. According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
And once the refund was made, we will process your refund request shortly after being informed of your intentions. However, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. Below please find enlisted the most common processing times: https://www.banggood.com/Search_hl71_at434
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Have ordered and received many articles, all cheap. Arrived as stated ( so far). But i ordered a machine, it seems perfect for what i want, but one small part is the wrong size. After many attempts to contact them, i finally received an offer of $10 off, no good as the machine doesn't work. Now they totally ignore me. Bums.
Dear Joseph B.,
Thanks for your comment.
If you are not satisfied with our after-sale service, could you kindly reply the email and negotiate with our customer service, we promise we will provide the reasonable solution for you.
For any further information or assistance please contact us at any time: http://www.banggood.com/Contact-Us_hi111, we will do our best to assist you.
Best Regards!
Banggood Team
Bought a phone on 26-06, tried to contact the customer service, but their only answer is robotic no proof of delivery or anything else. Just please wait a week and so on until now.
I've opened a dispute on Paypal and will convert it soon. They shield behind an hidden policy that says 60 days, but they advertise their delivery in maximum 15 days.
FRAUD! FRAUD! FRAUD!
Just time wasting. Spend 20 buck more and buy on ebay or amazon.
Dear Santino O.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
https://www.banggood.com/Shipping-methods_hl70_at321
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I recently bought what was advertised as a leather men's shoulder bag which turned out to be made of shiny brown plastic. When I emailed to request directions on how to return the item, Dodo at Banggood suggested that I try to sell it to someone else as the return shipping costs to China would be expensive and on me.
So let's review: 1. Cheap merchandise that 2. You can't return. Might as well burn your money.
Dear Dwight D,
We are sorry for any inconvenience we caused. All details of the products are showing on the product page.If you are not happy for any reason with your purchase, then just return it within 3 days of receipt for an exchange or full refund minus the shipping charges incurred by us. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition as when you received it. Thanks for your kindly understanding.
For more information about our return policy, please click here: http://www.banggood.com/help-search-k-?search=return
Best regards,
Banggood Team
I bought from them a warm white dimmable led standing lamp in August 2021. I received a cold white non dimmable one that was slightly bent. I reported this immediately to customer service (including pictures and videos) and they have been rejecting to refund me since then. They keep on closing the complaint tickets without resolving the issue, and this has been going on for 6 months. Their last feedback I received was that I have no grounds to complain because the product is usable! The managers of this company are either scammers or have no idea of what consumer rights are. Do not buy from them.
Tip for consumers:
Do not buy from them.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thanks for your order and we are truly sorry for any inconvenience it caused.
We are sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer's needs in mind. There is a reassuring after-sales guarantee. Here are more details of the Wrong Items Guarantee Policy: https://www.banggood.com/help_center/question_category.html?catid=279&artid=1970
We sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
In order to solve the problem more effectively, please contact us and offer us more details at vipservice@banggood.com.
Best regards,
Banggood Team
I started to order several items for Banggood. I felt I should check some reviews and research the company first. Besides hundreds of complaints on line, the Better Business Bureau gives the company a grade of F-. That site also stated they had tried to contact Banggood office at its New York address and the letter was returned as an incorrect address. Sounds a little shady so no thanks.
Dear JA F.,
Thanks for your comment.
As the saying goes, experience is the best teacher. Our Banggood is committed to strived to resolve the problems as soon as possible to satisfy our customers ultimately. We offer the product with best quality and super after-sale service. Because of this, we win many loyal customers.
For any further information or assistance please contact us at any time: http://www.banggood.com/Contact-Us_hi111, we will do our best to assist you.
Best Regards!
Banggood Team
Ordered six tea boxes which came two completely broken the others had cracks and scratches. I took individual pics as requested now after I packaged everything up they want a group shot of all 6. It's not going to show the damages in a shot like that. I feel they are delaying more as it's now been 2 weeks since I first put my request to return and refund.
Dear Valerie H,
Thanks for your order and we are sorry for the shipping damage.
According to our warranty and return policy, if your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
After receiving the photo or videos you sent to us, we will confirm the case and reply you within 24-48 hours. Due to that we can not know well the details of your order, so that if you have any other questions, please do not hesitate to contact us via these link:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I bought a small balsam wood Garden trug online in March. It arrived in June packed in a thing plastic shipper bag, with zero protective padding. Of course is was broken and (weirdly) wet. I sent photos, emails, and complained to Pay-Pal. Zero response. Once I finally escalated, Bangood asked me to send the thing back to them in Thailand! Insane. Just don't go there. It's a full scam.
Tip for consumers:
Avoid at all costs.
My sixteen year old son used his lawn mowing money to buy a flight controller for a drone he was building. When he installed the flight controller on his drone, it did not work. When we contacted Banggood, we were told about their 3 Day return policy, and, of course, we were outside of those 3 days. We were offered $5.00 off our next order. The product costs three times that amount. This company does not stand behind its product. BUYER BEWARE!
Dear Lisa S.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry for the situation you face with. Although we really want to help you, the policy already provides. Hope your understanding.
And here are some policy on our website, please check by the following link.
Broken within 3 days
If the item is faulty within 3 days after delivery or 30 days after shipment and the problem is caused by its manufacturing process, we will arrange a replacement or a refund according to your preferences. If your order has been shipped to Brazil or Russia, you can request the same within 40 days after shipment.
We will cover the return shipping fees, which will be refunded to you after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at your expense. After receiving the product, we will arrange the refund or the reshipment order.
If the problem can be solved in other ways by upgrading the system or receiving some spare parts, please contact our customer service to receive further assistance.
Accidental damage and damage resulting from misuse, abuse or any other cause not related to the product itself are not covered by this warranty.
Broken after 3 days
If the item is broken 3 days after delivery or 30 days after shipment, we can not guarantee a refund, replacement or a repair. The same situation should be applied to orders shipped to Brazil and Russia 40 days after shipment.
https://www.banggood.com/Return-policy_hl103_at744
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
We ordered smart watch 3 months back and till now we did not receive. We chatted with customer service and every time they convince customer on delay. Please don't buy anything from banggood. This is very bad online purchase portal. I request not to purchase the products from this portal.
Dear SreekanthReddy,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
First, they do not respond to email, don't bother trying, they will NEVER reply. If you use their chat, "the system is slow, or I can't get an update now". The clothing is asian size. If you are a US small, get an extra large. If you order clothing, some of it is real garbage, seconds or other rejects.
Pay a little more elsewhere and get what you want in less than four months.
Dear Robert R,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I see that Banggood respond to bad reviews on this site - often asking for the order number and saying they will help. But does anyone ever get a reply after the send them a private message? I have not - I think they just want to seem to be concerned but then never do anything. Terrible company.
Dear Richard S., we are sorry that the size of your jacket is too small. Could you please tell us your order number? We would like to look into the case for your and will offer you a reasonable solution, is it ok? Please advise.
Thank you in advance.
I've ordered 3 things from them about 2/3 weeks ago and still haven't received my items. I've checked multiple times to make sure i filled everything out correct, which i did. It says my package was shipped over a week ago. I'm very upset about this and would not recommend people to order off this website.
Dear friend,
We are sorry for any inconvenience we caused.It usually takes 7-25 business days for shipping. Since there are many uncontrolled factors like weather, customs and so on will affect the efficiency of delivery, also, the logistics information will be delay to updated sometimes. Could you please wait one more week, consult with your local post office see if the package was already there. This situation happens sometimes. If you still haven't receive the package within 25 business days, feel free to contact us, we will refund or resend it for you. Thanks for your patiently waiting.
Best regards,
Banggood Team
I recently purchased a lithium battery charger from Banggood. It would not operate when I received it because the unit was improperly assembled and the programming buttons stuck. I contacted their customer service about the problem and Banggood told me to mail it back to China at my cost which was over half what the charger cost. Additionally the charger was falsely advertised and is only capable of operating at half its quoted capacity. Their prices are good but only purchase from them if you're willing to roll the dice that your item arrives in working order.
Dear Timothy H,
We are sorry for any inconvenience we caused.If you received the wrong or defective product, please send the email to cservice@banggood.com, we will check the problem and find a reasonable solution for you.If the problem was caused by us, we need to cover the shipping fee both ways. For more details about the return policy, please click here: http://www.banggood.com/help-search-k-?search=return+ Banggood will firmly safeguard the rights of consumers, so please tell us your order number, we will check your case and reply you as soon as possible.
Looking forward to your reply.
Best regards,
Banggood Team
We ordered a leather man bag shown in a distressed brown color for $53 but received a small tan cheap-looking "suede" bag... totally unacceptable. When we told them we were unhappy with the bag, they said we could return it to China it at our expense for an exchange (no refund). Since customers cannot see and feel items before they purchase them, their return policy should be better. I do not plan to purchase anything on the internet in the future because of them.
Tip for consumers:
They continue to insist that they sent us what we ordered and we are responsible for the shipping costs both ways (to and from China). The most important thing should be that we don't like the bag and don't want it. Therefore, they should give us a refund . . . and we should be able to return it to somewhere in the U.S.
Dear Dustin C,
We are apologize for leaving a unhappy shopping experience at banggood.
Very sorry to hear that the goods you received isn’t the same as you expected.
If you are not happy for any reason with your purchase, then just return it within 3 days of receipt for an exchange or full refund minus the shipping charges incurred by us. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition as when you received it.
Hoping for your kindly understanding.
Best regards
Banggood Team
Ordered an Samsung 8 plus case cost $5.99 waiting for 3 weeks, and got a junk with 2 broken plastic cases. They are like 2 half plastic bags with few holes. Put in my phone they are like a joke. Tried to return it, but they requires picture, video on youtube...
Never buy from them again.
Dear Nhuong N, thanks for your order. We are very sorry for this inconvenience. We rigorously test every single product before we ship them, so this problem might have been caused by any unexpected damage during the transportation. In order to find the best solution for you, we kindly invite you to send us a video or photos where the problem is visible so we can confirm the problem and offer you a solution to your case. Would you like to send the information we need and contact us later? Hope for your kind understanding and look forward to hearing from you soon. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Avoid at all cost, the fulfillment process is just horrible. They will lure you in with fast shipping options but will then take their own sweet time to actually ship out the item. Customer service has also gone down the drain in recent years and is among one of the worst there is right now. Price wise is is usually one of the most expensive as well. Worth keeping only just to compare prices. If you do end up buying something and a problem arises, just go to paypal immediately it is a waste of time talking with their customer service.
Dear Sohsoh C,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
I purchased a mig on banggood 8 months ago and have had zero resolution to warranty issues, the first being it arrived damaged bashed around in transport, i contacted them about that and they refused to replace it, and then after 7 months it blew up suspect the damage had effect it or it was just a bad product, so i contact them again, now banggood say my warranty is expired after 6 months use when they advertise it as a 1 year warranty and we have been in lockdown so have not been able to use it anyway. I am fed up with them they don't honour any of the guarantees they state on their site. Piss poor effort from customer support and Zero warranty, $1000 down the drain, I will certainly not recommend dealing with them.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for contacting us and sorry for any inconvenience caused.
Your order is being processed by our colleagues. Would you mind checking your mailbox and reply the e-mail? Thank you for your cooperation. If the solution violates our policy of the Help Center, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I paid extra for expedited shipping. After 11 days and still being told my order is processing, I did a live chat and discovered 1 item was out of stock, no one notified me, and the other item was just sitting there. I have requested a full refund. Will wait and see if I get it. I should have known better doing business with a company that offers suck low prices. Thank goodness I paid through Paypal. They will get me my money. BEWARE! UPDATE: I did get a refund, but will not buy from them again.
Dear Elaine C., we are sorry to hear the item in your order is out of stock. Since you have requested a full refund, we would like to have a check on the status of refund for you. Could you please tell us the order number?
Sorry for the inconvenience caused.
Online shows they process orders 24/48 hrs. When I ordered something it stayed in the processing for close to a month. When you talk to customer service they don't know anything or can't help you. They tell you what you want to hear. Your order will be sent out. Not. Still the same, weeks later. The 24/7 bot customer service is a nightmare. Getting a cancellation or refund is crazy. They can take your money in seconds, but you have to wait cause obviously those morons don't know what they are doing. Good luck on anything with these people. It is like walking on nails. They tell you a few minutes then it turns into hours or days. This company is a big joke. Never order from them. I know I sure won't ever again. A waste of money and valuable time.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
Your parcel should be shipped in 24-48 hours. Sometimes the processing time will be extended due to stock leve or uncontrollable reasons.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com.
Best regards,
Banggood Team
I ordered two tee shirts. They came with two vastly different sizes. They offered approx. 2/3 refund and I keep the tees. Fair enough.
I also bought a pair of sandals. They came about 2 sizes too big. They look ridiculous on me. They only refunded a small portion without my consent. When I pursued further, they simply ignored me. They are other retailers much better to deal with than buying overseas. Not happy with quality either. No recourse.
Dear Steve L.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Here are some policy on our website, please check by the following link.
Return incorrect item received
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
First and foremost I have bought thousands of dollars of merchandise from this company ranging from 1$ to $200 dollars per item and for the most part it has been good. However when I chose a $740 computer from them and they sent me something different that was described they lost me for life. They will not refund or except item back and there is not a dam thing I can do about it. Lesson learned don't spend any more then you can afford to lose with a company overseas.
Dear James P.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the item you refer first?
For the wrong item sent, we will resend or refund to customer(the large value product need be returned back to us). Please do not worry.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear Stuwart S.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team