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Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
I ordered 3 fake security cameras. When I received them I installed new batteries in them and they would even turn on. These were nothing but a pile of junk.
This is the last time that I would order from this site. Lucky I am only out $45.00.
Francis Burdett, Ontario
First I was attracted by the merchandise items listed on their online shopping web page. I attempted to buy a couple of items that seem useful. After the items were purchased, they were not delivered for a long time (more than 30 days), finally I had to cancel the items and requested for refunds. Refunding process was not easy either, so I had to approach credit card company for disputes.
Again I attempted buy a few items after sometime thinking that it will not happen again, but happened exactly the same. Items were never shipped even after a month. When I contacted they said they will refund because of security reasons.
I think, the merchandise items are shipped from China, and they use probably cheapest shipping method, that's why they take long time. Anyway, if you cannot wait to receive items, please do not buy from this website. Just sign out so that you don't see them at all.
Dear Kiran S.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Please ensure that your card details and personal information have been entered correctly. Below are some of the most common reasons for why your credit card was declined:
- You did not honor your credit card issuing bank;
- The funds in your card are not sufficient to complete your purchase;
- You are buying restricted items, like e-cigarettes or adult toys;
- The card has expired or the new card has not been activated yet;
- System section time-out;
- Your card has been stolen or is lost;
https://www.banggood.com/Search_hl69_at390
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Unbeatable. The buying process, good. The time of delivery, better than any other China web store. The quality of the product is really good. The return policy works exceptionally well, my product doesn't work unfortunately but their agents are lovely and they solved the issue quickly with the best option for me. I have all the certainty I'll buy there again.
I've found some reviews on the internet and I saw it was really reliable.
The same reviews show how the quality of the product I was looking for is excellent, so I decided to buy it there.
Having had a bad experience recently I have realised that trying to get these people to accept responsibility for their errors is impossible. You are blocked from feeding back to anybody who has any level of customer interest. They are happy to lose a customer by wasting enormous amounts of time on emails that will not accept blame for their hopeless systems and customer ethos. Beware. Absolutely dire attitude to customer service.
You might get your items, but their website jerks you around until the price changes while purchasing. I had and order increase $20 just sitting in the cart. The first time I tried to purchase it denied me until I went through Paypal and then the price jumped $20. Contacted customer service and all they said was and I quote "moment please, sorry there is little price difference". That was it, their whole explanation! This company is a joke. Don't order from them unless you don't really care about quality, timely shipping or price changes. That is all.
Dear ben O, thanks for contacting us. We apologize for any inconvenience caused by this issue. Would you like to tell us which product you mentioned? And you could also check if the price arises since the promotion sales have been finished. Hope to hear from you soon. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Banggood is my favorite store and first place to visit when I need anything for my home, car and mostly for my hobbies. In most cases all orders were delivered within two weeks. Much appreciated their customer service as well.
Good job Banggood!
I purchased a LiPo battery 4/13/21
Order supposedly shipped the day after. Well it's now 5/18/21 and still no update on "fedex"
They keep giving me different ship dates and the run around. Beware, do not buy! They are trash and a scam
Tip for consumers:
Do not buy. Go to eBay or Amazon
Products used:
Didn’t. Haven’t received my purchase order
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com.
Best regards,
Banggood Team
Bought 3D printer Qidi X-Pro. Tried to return in 7 days and briefly described why I'm not so happy about it - they started asking questions like asking for video review of the problem, more information etc. Why would I want to spend another 5 hours to make a new 3d print and shoot a video (! Like I'm a video operator of some kind?) just to show at the end the model is not printed up to a good point where I'm happy with it. Not to mention the front panel is cheap plastic and so flimsy every time you push the screen it moves, the damn thing is trash and not met my expectations...
"Returns - 30 days No Questions asked" is not really no questions asked but they will ask enough so you want to quit, so I did. I will just sell the printer elsewhere as used and never come back on this site ever again.
Tip for consumers:
Never buy item from banggood.com you are not absolutely sure it will live up to your expectations or face the truth about the no questions asked refund policy.
Products used:
3d printer
Dear customer,
Thanks for your order and we are sorry for the inconvenience caused.
We are a customer-centric online store dedicated to providing customers with quality products. There is a reassuring after-sales guarantee.
The pictures and videos are provided to confirm the problem more quickly and accurately.
You can open this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
Here are more details about the No Reason Returns Policy if customers don't like the product:
https://www.banggood.com/help_center/question_category.html?catid=279&artid=2006
Due to insufficient information, and in order to safeguard your personal information, we regret to inform you that we are not able to assist you in a better way here. We recommend that you contact us at any time via email: vipservice@banggood.com.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Perhaps you should include a few 4 star reviews. You have been writing way too many 5 star reviews lately that mention customers receiving faulty merchandise or having major issues with their orders. No real customer would give 5 stars based on this. Also, perhaps you should spend more time focusing on delivering a quality product in a reasonable amount of time and less time posting phony reviews on various review websites.
Dear Stephen G,
We have to explain to all the customers here that we are unlikely to plant 5 star reviews here. According to Sitejabber`s FAQ, you can see that siteJabber takes review fraud seriously and there is a review guideline. Writing or paying for fake reviews is unethical, against SiteJabber’s terms and is illegal in many jurisdictions. If a company is discovered to be writing or paying for fake reviews they may lose access to their SiteJabber Business Account, have their business publicly flagged as manipulating reviews and be demoted in SiteJabber search. Please note that we will never do that and we don`t need to, as well as deleting the negative reviews.
Best regard,
Banggood Team
I've been a customer of BG for a few years and they've always done right by me. They ship as quick/cheap as you want, handle issues professionally, and try very hard to keep your business. I appreciate what they offer and will continue to buy from them.
I've ordered a Badminton set on June 6,2020. It is now over two month later and I still didn't get my order. I have emailed them, but all I got was some stupid Chinese bull$#*!. Don't buy from this underhanded Co. Because they take your money, but you won't get your order! If I could have given a zero star, better yet a minus star review, I would have.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We can deeply understand how frustrated that you have not received your parcel yet. If you have not received your parcel yet after the estimated delivery time, please contact us, we are willing to help you.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com.
Best regards,
Banggood Team
Absolutely shocking experience, never will use again.
Ordered items which arrived damaged and unusable, asked for a refund and to let them collect the items, and they would only offer <20% refund which is completely illegal in the UK. They offered "points" initially, then when I rejected they offered the dollar amount... same to the points they offered, completely disregarding my requests.
After pointing out it is illegal in the UK they then offered ~45% refund... despite me making clear I wanted a full refund.
Be aware that if you have any problems they will not stick to the laws of the country they're selling into - buy on credit card and ensure you're covered.
Dear Robert C,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I can't believe the way they conduct business. I am waiting over one month for my order and when I said let's just cancel and get refund I was told it would take 2 to 3 weeks for that to happen! It will be a race to see what happens first... my order or my refund! What a joke! I cannot in good conscience recommend this company to anyone and will never use again. Besides you cannot reach by phone, only e-mails. Seriously?!
Tip for consumers:
DO NOT ORDER!
Dear sue r.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
We are leaving for a trip today 8/29/15 and we placed an order 8/8/2015... half of the order still has not arrived... really crap $#*! shipping... we placed one large order and have gotten them in seven different shipments (some still waiting on)... will not buy from again... truly terrible way to do business.
Dear kevin h.,
We are sorry for your unhappy experience at banggood.com.
Could you tell me the order number of the order you have not received first? I will investigate this case again.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Have been using Banggood for several years and had no issues with bought items and shipping speed, until recently for the first time with one order that took more than usual to arrive and when it arrived, some items were damaged, and the other item missing so I had to contact the support customer service and request the resend for those items. They contacted me very promptly arranging the resend of the entire order. Thank you! Hope this arrives fine now.
Dear Viktor B.,
Thank you for sending such a kind and enthusiastic comment.
Your positive feedback allows us to know our efforts are appreciated and you are satisfied with our service. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services.
Once again, thank you for taking the time to let us know how you feel. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible.
If you have any questions, feel free to contact us: Personal Computer: http://www.banggood.com/Contact-Us_hi111. Mobile: https://m.banggood.com/contact_us.html.
We look forward to continuing to serve you for years to come and we wish you a nice day.
Best regards,
Banggood Team
Purchased bearing assembly, Product ID#*******, Received order but missing 1/2 of the contents that were supposed to be in the package. The Banggood system charged me 2 times. No help with customer service. Loss of 2 X $36. No recourse. Loss of $75. My suggestion is to never purchase anything from Banggood. I should have known, the website is also deficient and that is the tip off. When order is placed, they do not include the order number, cannot go back to customer service without much research. They ask for photo's to be included, but they don't do anything for you once everything is provided to them. There is many more responsible retailers out there, look somewhere else.
Dear Keith B.,
Thanks for your contacting.
Here are product guarantee in our website.
Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
1. Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
2. We will review the claim and contact you if we need more information.
3. If approved, we will refund or resend the item, you may also be asked to return the product.
Below please find the procedure of our warranties:
1. Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;
2. We will contact you for more information or give you a response within 48 hours;
3. If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return.
If it still can not solve you problem. Please click to know more detail：https://www.banggood.com/Banggood-guarantees_hl103_at587
If your order was actually paid twice, you can send proof to us. If confirmed, we will arrange a refund for you.
Hope your understnding.
Best Regards!
Banggood Team
Very good selection of products and good prices. Many Asian internet stores have a bad reputation for customer service, but Banggood is an exception. My first order with them didn't go very well as the product arrived non-functional. Banggood customer service responded quickly to my emails and a replacement unit is being sent. Thank you Banggood! I'll will be buying more from them in the future.
Tip for consumers:
Some products have several options so make sure you select the one's you want before placing your order or else you may not get what you're expecting.
I have posted multiple times in reference to the online store "Banggood" and all but one of my posts have been removed? Is there a reason for this? Thank you.
Once again no straight answer. I was inquiring as to where my previous posts have gone? Seems that Banggood must have the administration to remove negative reviews?
Dear Anthony H., we are so sorry to hear that the unsatisfied experience from you. We deeply apologize for any inconvenience caused by this issue. Please be informed that we got the news before some international packages are delayed slightly during the peak season of shipping service. And we are afraid that your order were involved in this problem. Our staff should have told you about this situation. And if you paid for your order by credit card, the bank processing may take 7-14 natural days to show in your account. You could refer to this website. http://www.banggood.com/help-search-k-?search=refund Hope for your kind understanding.
We apologize for this issue again. If you need any further information or assistance please feel free to contact us. We will do our best to assist you.
Best regards,
Banggood Teams
Order came short, CS sorted it out. All good in the end. I order two of the same charger but only one arrived. Contacted customer service and they advised that they would dispatch another one to me asap.
I bought two phones from Banggood on two different occasions. Both became faulty within a week of use. One was replaced ok (still had to wait months and pay for the postage to return it though!), the other one was replaced with a used phone. This has since failed after a couple of months. They refuse to replace it as they have only a 1 months warranty policy! My opinion? Don't bother buying from them for the sake of saving a few quid! Total charlatans!
Dear A W.,
Thanks for your comment.
We are so sorry that you are not satisfied with our service.
About the warranty policy, you could learn more details by this link: https://www.banggood.com/help_center. As far as this issue concerned, could you kindly negotiate with our customer service, we will try our best to provide the reasonable solution for you.
For any further information or assistance please contact us at any time: http://www.banggood.com/Contact-Us_hi111, we will do our best to assist you.
Best Regards!
Banggood Team
I've ordered a number of items from Banggood and have had very few issues. I did have one instance whereby I accidentally shipped an item with the cheaper option that didn't have a tracking number and the parcel got lost. After asking me to wait little longer and verify with the local post office if they had any record of the parcel Banggood were prompt in issuing a refund. If you email them they tend to respond within 12 hours and their communication is very good. Overall I'm very happy with my experience with Banggood
A One Star rating is too good for this company. I purchased shoes and blouse. They did not fit and poor quality. I tried to return them working through customer service. After many hours of chats and emails, I sent the items back and they said "too bad". No refund. I will NEVER buy from this company again and will tell all of my friends not to do so as well.
Dear Jeff B,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
If there are quality-related issues, you are not satisfied with your purchase, you may be eligible to return the items for a refund within 14 days of receiving your order. We will refund you the items price after we have received your package and inspected it.
Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
All customers should contact Customer Service for approval before sending anything to us before returning any item. Banggood will not be responsible for returned item without notifying us in advance.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Looked forward to my order of two dresses, but after waiting a month, nothing arrived. I contacted customer service, and they asked me to wait another week. Still nothing. They did refund my purchase price quickly, but I seem to be stuck with shipping fees for something that never came.
Dear Sue L., thank you for your feedback. We‘re sorry for this inconvenience.
About the shipping time: it may be 7-25 business days about your order. Please notice that it is the business days(not natural days) So, you may need to wait one week more after one moth passed. Hope for your kind understanding. If you don't receive your package, please contact us via https://www.banggood.com/Contact-Us_hi111 we will resend or refund for your order. Thank you again. For any further assistance do not hesitate to contact us. https://www.banggood.com/Contact-Us_hi111
We will do our best to find the best possible solution for you.
Best Regards,
Banggood Team.
I have had to contact them so many times. Most of times good, BUT there is a package that has never arrived and they do nothing. So if you buy something remember that you have to pay an extra for insurance.
They are supposed to put it in the own price! Their business consist on sending items to people, they should assure they arrive!
They have items of bad quality, be careful ;)
Dear Jordi T.,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
Please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Therefore, we suggest you purchasing shipping insurance for your parcel, if they are lost in shipping, we could give you our solution, here are more details about shipping insurance: https://www.banggood.com/Search_hl69_at648.
As for the product problem, here is our return policy: https://www.banggood.com/Return-policy_hl103_at528
Return unsatisfactory products
If you are not satisfied with your purchase, you can return a product within 14 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I have bought multiple times without any problem and las week I had a problem with a product that didn't work and they have changed it to me without so much problem.
Good experience.
So after my original comments I received a request for info, to which I responded in a private message. Still have not heard back. I will never order anything on line again without checking customer reviews.
3/12/2016 I have received my refund from Banggood. Glad I got my money back. But also sad because those shoes were cute and I keep seeing them on my FB pop ups.
Dear SZ M., we are sorry to hear you haven't received shipping information. If the order has already been shipped, you can't cancel it. But if it doesn't arrive within the estimated time, we can resend it to you or refund you. Could you please tell us your order number? We would like to have a check for you.
Thank you in advance.
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear Francis B, thank you for your comment. I feel so sorry about this, could you mind contact us http://www.banggood.com/Contact-Us_hi111?(Please provide the pictures and video) because we couldn't handle this after sale problem in there, Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to help you. Have a good day.