- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
Received a defective 3D Printer. Notified Banggood 3 days after receipt. It has been over 7 weeks since then and I am still getting the run-around. For a "no questions asked", Banggood has asked a lot of question, made a lot demands, and made a lot of offers other than "replace or refund". The only thing they have not done is honor their posted guarantee.
Banggood continues to evade my request to return 4 items that do not meet our needs. I have furnished them with videos (3 weeks ago which you have acknowledged). I am tired of this growing ridiculousness of not providing satisfactory customer service.
Dear Gary L.,
We are sorry for your unhappy experience at banggood.com.
For the product problem, we need the photo/video evidence to find out the exact problem and offer customer the suitable solution.
Photo and video evidence is part of our policy which allows us to fully recognize the problems with the items and ensue these issues are rectified in the future.
We can do nothing without photo/video evidence.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I ordered 2 items 2 months ago and still not gotten anything in the mail the tracking number just states what it had stated at the start that it is at the airport. I highly suggest to avoid this company they are a pure rip off they will take your money but not send you the stuff and then make claims as if they did
Dear Johnathan M,
Sorry for having you waiting for so long.We are trying to improve our courier service, but we have to admit that sometimes there are uncontrolled factors thay may cause unsuccessful delivery. For undelivered order, we usually resend or refund. Could you please send private message about your order number? We will check it for you and give you a reasonable solution. Looking forward to your PM.
Best regard,
Banggood Team
A generally good shop.
-Sometimes not the best prices, but for sure it's a good idea to check them as a solid competition.
-The product reviews there are quite helpful, especially with real photos of product.
-In case of issues with orders, products, delivery etc they have solid customer support
-As of shipping I think it more depends of your local service than the sender.
I have ordered several times. Items are top quality and customer service is the best! One time a parcel was lost and they were quick to do a refund, just asking me to give it back to them if somehow sometime later I receive the item.
I'm am a real 16 year old, and I absolutely trust this company because of their fair prices. I ordered a $300 drone and it is fine. People are just over exaggerating because they buy stuff for $20 and expect $80 quality.
Dear Steele R,
Thank you for sending such a kind and enthusiastic comment.
We certainly appreciated hearing it. Your positive feedback allows us to know our efforts are appreciated and you are satisfied with our service. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services.
Once again, thank you for taking the time to let us know how you feel. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible.
If you have any questions, feel free to contact us: Personal Computer: http://www.banggood.com/Contact-Us_hi111. Mobile: https://m.banggood.com/contact_us.html.
We look forward to continuing to serve you for years to come and we wish you a nice day.
Best regards,
Banggood Team
Their service is very bad in India, Initially asked me to wait for 90 days and after that they were asking me to follow up with local custom and all.
Finally they failed to deliver and didn't refund my money back even.
So if you are in India Don't order anything from Banggood.com
Dear PSubodh S.,
Thank you for your feedback.
Here are some policy on our website. Please read.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
Shipping time: https://www.banggood.com/Search_hl70_at321
About your problem, could you please send us the order number and your e-mail address? So that we could confirm the problem and arrange to contact you again as soon as possible.
Thank you for your understanding.
Best regards,
Banggood Team
Dear Subodh S.,
Thank you for your feedback.
Here are some policy on our website. Please read.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
Shipping time: https://www.banggood.com/Search_hl70_at321
About your problem, could you please send us the order number and your e-mail address? So that we could confirm the problem and arrange to contact you again as soon as possible.
Thank you for your understanding.
Best regards,
Banggood Team
Dear Subodh S.,
Thank you for your feedback.
Here are some policy on our website. Please read.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
Shipping time: https://www.banggood.com/Search_hl70_at321
If there are any processing different from the policy, please contact us again via this link https://www.banggood.com/Contact-Us_hi111.
Thank you for your understanding.
Best regards,
Banggood Team
First, I had a defective item. They had me post a youtube video of it and then refunded the money. Thumbs up. I think this company really means well but they are hampered by the fact that most of their shipping comes from China. I have had an order take 30 days to get here and one that was ordered 40 days ago that still has not showed up. Also, I'm a registered user but unlike other shopping sites you don't get to have a default ordering profile so you can do things like order upgraded insurance and shipping (which you really need to do). So I made another order inadvertently neglecting to select either item. So now that one is probably in shipping hell and without insurance I might not get my money back. Like I said, they are polite and responsible and they are trying to compete with other sites like Amazon but they just can't get there with their current inventory model... sorry guys, I really like you...
Dear Leonard G,
Sorry for having you waiting.We are trying to improve the shipping service, but sometimes there are uncontrolled factors that may cause delay. When customers add the product to shopping cart, there will be a choice for most products that "Add Shipping Insurance to your order". It entitles your orders to be quickly refunded or resent if it is lost or arrives faulty.If customers don`t receive their packages within our estimated time, we will surely help check it and give a reasonable solution no matter if they buy shipping insurance. Please contact our customer service here: http://www.banggood.com/Contact-Us_hi111
We will surely help your with your order.
Best regard,
Banggood Team
I have been reselling BangGood products from my own online store. This has been working brilliant. Once you have learn the customer service to know, and you make sure your messages to the customer service is typed so that everyone can understand it, you will get a good reply. They are also quick responding (no later than 24 hours). The only thing is sometime they answer a mail without having the history of the mail, and don't say witch order they are talking about, so that I have to ask them what order they are talking about. It's a bit annoying when I got around 20 mails regarding customers a day. The customer service always do a good job, but it can take some reply's before they do what need to be done. Hey, it's one of the cheapest wholesalers I have seen, and trough this - BANG GOOD is about be my #01 Wholesaler!
From reading the other reviews I suspect they don't like the customer having the ability to talk to their credit card company if something goes wrong. They do prefer paypal. They give an array of possible options, one of which is out of stock (website clearly says in stock). The other reasons relate to creditworthiness. My credit is excellent and I very rarely return items. Item was $366 CNC router.
Tip for consumers:
Make sure you are OK with lengthy refunds, even if they immediately cancel your order.
Products used:
I'm not going to do business with someone who cancels my order but keeps the money.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We support multiple payment methods. Please refer to the following link for "payment method": https://www.banggood.com/Payment-method_hl159
The stock level in our website is constantly updated, but on some rare occasions the number of units available does not match the actual stock of a product in our warehouses.
We have already contacted you, if the problem has not been solved, please contact us at vipservice@banggood.com
Best regards,
Banggood Team
This particular radio has very poor reception and sound quality on FM, which is the reason I purchased it.
I have attempted to return it and all I get is a generic answer for more information and photos that will not upload? Getting the ring around!
But will give hem a second chance if they take my return seriously
Tip for consumers:
Good luck, poor response to inquiry and generic answers
Products used:
temperature probes
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Customer,
We are deeply sorry for the unpleasant experience.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidence and provide them to the supplier.
In order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com?
Best regards,
Banggood Team
Received a defective drone and they want to give me the run around. Take a video of the defect part? I have a better idea. I'll already spending my money with other companies and letting the world know that this company is BAD! I wasted over $300 with these jokers... and I get a typical BS response from them.
Dea rRoger S., We apologize for the inconvenience caused to you. Asking for the video is not only for helping you to fix the product problem, but also collecting the damage level and improve our product. Hope for your understanding. Any further questions or assistance, please feel free to contact us. https://www.banggood.com/Contact-Us_hi111 We will do our best to help you.
Do not waste your time or money. This website continues to take orders for a product that is not even in stock. So your order just says processing. It never ships. And when you request to cancel order that's when I found out item I ordered is out of stock. Use PayPal for refund. You will need a refund if you order anything.
Dear Chad H,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I ordered a coat in mid-December. The listing stated "Ships in 7-10 business days".
A month later, I still had not coat. I opened a dispute with PayPal and THEN they shipped it. Unfortunately, they shipped one that was 3 sizes too small (at least, they cut out the size tag to try to cover it up). I reported it to them.
Now, because they refused to answer, the dispute got closed by PayPal once it hit 20 days even though it was never resolved and I can't re-dispute it.
This company is a fraud. Avoid them!
Dear Joseph L.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Very bad company to do business with. In one order there were 6 items and all arrived separately and weeks apart. It's two months now and I am still waiting for my batteries, which I think will never arrive. Always they tell me to have patience and wait. What crap. One item was valued at £25.00 but they charged me £59.00 for it. I have now put the matter with PayPal to get my money back for missing items. Do not do business with them.
Tip for consumers:
DO NOT GO THERE. YOU WILL BE DISAPPOINTED.
Dear JOHN E.,
So sorry for all the inconvenience caused.
Could you please kindly tell me the order number first?
You can also contact me directly to katherine@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Katherine
This has been by far the worst experience ever and I will definitely stop using their service.
I purchased a phone via the website, but unfortunately, the phone had software problems and I had to send it back within 2 days.
The customer service you receive from all the staff members of Banggood is horrible, starting with the LIVE chat members to the ones who take care of you via e-mail. It takes them ages to reply and when they do they don't even care about your problem, or they just abandon you. If by any chance you want to call them, don't do it because nobody will ever answer!
I am struggling to get my promised refund for over a month now. My last email stated that they have refunded me and had to wait 2-3 days to see it in my account. After waiting more than 3 days, there has no refund made for the phone and no answer to my e-mails.
Please do not use this company, if you are unlucky and get a bad product nobody will ever help you!
Tip for consumers:
Be careful when buying products from this website, as there is no customer support or help if the products are damaged and you need a refund!
Dear Daniel A, thanks for your message. We apologize for this inconvenience. We check we are arranging the refund for your order 30641125 and it would take several working days to finish the whole process. Please check your payment account later. If you still could not receive the refund, please contact us again. We will help you to confirm it. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Team
Sure things appear to be cheaper but they advertised an item with larger items in their photo and had photos of just the larger item in their ad, misleading buyers to think they're paying an exorbitant amount for the larger item but sending you a small miniature item instead. Reached out to customer service, said they'd get back to me and no follow up. If you like to throw away your money, shop here.
Dear Nick N,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I ordered a dress that was supposed to be a small. It was labeled L. And was very large on me.
I reached out to them and this was their response: The L size in the Dresses is the Asian Size(Tag Size), which equivalent to US size-S. Could you please read the Details in size of product description for reference. Kindly hope your supporting and understanding.
According to their size chart, I should have ordered a medium, but because after working in the retail clothing business for 20 years, I know vendors vanity size, so I ordered a small.
The prices are too good too be true... buyer beware!
Dear Victoria S.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the sku item number and order number of the order you refer first?
Please note that you should place your order in US size, however the tags inside the items will show
In Asian size.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Do not recommend ordering clothing from this company. It took 6 weeks to receive the items and when they arrived, the workmanship was not worth the low price I paid! 2 items were wearable, just not what I expected. The third was completely disproportionate. The shirt fit but the sleeves were too small for my pre-teen daughter to put her arm into. I guess I should have expected that. Waste of time and money.
Dear Jeanette O.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I ordered a pair of shoes. When they arrive I was surprised at how thin and cheap the leather was on the top of the shoes. I planned on returning them however a medical emergency last week prevented me from doing so. I went on their website today to get return information and found out you only have THREE DAYS to arrange the return.
How ridiculous is that? Unlike most other online retailers there was no return information in the box or the order receipt. Anyone want a pair of cheesy shoes? Come and get them.
Dear Nathan R, thanks for your reply. You could visit this page to get more information about our return policy. https://www.banggood.com/Return-policy_hl104 Please check it later. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
I was very pleased with this site. You could find some great bargains and the customer support was ok.
Now every time you receive a faulty product they try to "refund" with points, which are useless. You cant use them all on a single purchase and you have to buy something to use them. I have spent a lot of money on this site and i will change it, cause they dont value them.
The coupon and discount options were confusing. You promised a $20 coupon to first time user. That did not happen.
I ordered in November 15 thinking that was plenty of time to receive it before Christmas. It did not arrive until January 4, hence my being less than happy.
The product as of this writing seems to be good. My husband is enjoying his shoes. They looks the way they did in the picture.
My husband saw their ad I think and showed me the shoes he liked and wanted for Christmas.
My husband liked it.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Customer
Thank you for choosing Banggood and we apologize for any inconvenience caused.
There are three coupons for the new user：
Coupon$3：Order over $20 all categories
Coupon$5: Order over $50 all categories
Coupon $12: Over $50 for fashion categories
More details of the new user's coupons:
https://www.banggood.com/New-User-Zone.html
Due to different regions and transportation methods, the transportation time is different. Here are more details about the shipping time: https://www.banggood.com/Shipping_hl70_at321
If you require any more further information or assistance, please do not hesitate to contact us at vipservice@banggood.com
Best regards,
Banggood Team
The coupon and discount options were confusing. You promised a $20 coupon to first time user. That did not happen.
1st time on this site and more than likely the last one. I sent them pictures multiple times of the garbage they sent me and they always claimed not receiving the pictures. Like I said, the seller must have picked this from a Chinese dumpster near by. Filthy, damages, missing parts, you name it! After being given the run around by BANGED GOODS, I decided to do a negative review of the product on their site. That review is NO WHERE TO BE FOUND. Only 3 positive reviews show (selective? Biased? Fake?).
Dear RENE L,
Thanks for your order and we are sorry for the shipping damage.
According to our warranty and return policy, if one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.
Below please find its procedure:
1. Within 7 days of receiving the product, contact us with a photo or video showing the issue and whether you want a refund or replacement;
-What we will need from you.
A photo or video showing the issue;
A photo of the shipping label and original packaging;
To tell us if you prefer a refund or replacement;
2. We will review your claim and contact you if we need more information;
3.If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.
According to Banggood warranty policy, only if we clearly confirm the problem, we could give you a solution. But we could not confirm it only through your word description. About the warranty policy, you could refer to here:
https://www.banggood.com/es/Banggood-guarantees_hl103_at588
About your problem, we have contacted our staff to confirm the problem and contact you as soon as possible, sorry for the inconvenience again, we will contact you within 24 hours. Thanks for your understanding.
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I purchased a drone from this site and totally did not work as advertised. After waiting's over a month, the drone arrived in a banged up box. The drone was intact, but it did not have the features I payed for. I notified banggood customer service. They initially pretended to try to rectify the situation but eventually just stopped responded to my emails. $300 wasted. If you value your money, buy from another site.
Dear L D,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
The customer response is quick. Problem is the shipping. It's total crap.
I have placed the order a month and half ago and never get my package?
They told me about a buffer period they have and bad weather... seriously?!? It doesn't make sense to wait that long for a package guys…
A terrible way to do business. Don't bother with them.
…still waiting
Dear Jack S.,
We are sorry for your unhappy experience at banggood.com.
Please tell me the order number of the order you have not received first.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be broken or defective, please provide us with the a detailed description of the problem.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com.
Best regards,
Banggood Team