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Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
I recently purchased a phone with international shipping and paid Extra for Tariff Insurance (for the case that I will pay import tax)
As it happens i did pay the tax and subsequently issued a Refund from BangGood.
It took a whole 7 days just to get a formal response. Later only after 15 emails (!) they agreed to reimburse me.
Three weeks later after many frustrating contacts they let me know it was delayed etc.
Only now got the reimbursement that I paid for. (~120$)
I bought an electrical bike. Delivery took almost two months. The bike came with two problems: (i) electrical discharges are occurring next to the rear wheel brake area and causing electrical shocks (ii) the rear tire valve is defective and is allowing all air to escape. Banggood after-sales is inexistent. I filled a form inside the order area, no answer. After that, I sent an email, also no answer. One month has passed since I received the defective bike. Be aware, you will have no warranty and no after-sale support when buying in banggood. Terrible service.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. The warranty period for an item begins on the day the item is delivered to you.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com.
Best regards,
Banggood Team
Bought two tablets from them, under separate orders. Their overall service and prices were great, however, the second time the customer support seemed to be a bit worse than the first time, as they failed to reply to my queries. Nevertheless, my opinion is that they seem to be one of the most trustworthy chinese e-stores.
Don't ever buy anything from this Company or Website. You buy a specific item/product but they send you a different item/product.
Untrusted sure.
I ordered a clipper machine and the sent me blades... Their customer service team are giving us a hard time and they keep sending false information. Not willing to send the right product.
Dear Ibrahim D,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Would give them a ZERO if this site allowed it. They refused to allow the return and refund of a dangerously defective (overheating) and badly damaged 3D printer, even though I reported the problems within 24 hrs and provided photo/video evidence. If you want to deal with a nightmare company with terrible business practices, Banggood is your place!
Dear Jonas K,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Advertised price can change when you add items in your shopping cart. When you bring it to their attention, customer support just tell whatever they can to get you to give up. If you write anything negative in their forms they delete it and ban you. Every review is five starts because they screen all ratings for products, and only post the ones that are favourable. This business is based in china, DO NOT expect any protection, or any basic business rules that apply to any other web based companies, for example honouring advertised prices, having legitimate reviews for products, allowing feedback even if it is not favourable. Customer service does not exist.
Compare it to Amazon, EBay, you have recourse and consumer protection, customer service, real product reviews, negative or positive reviews allowed!
Dear T R,
Sorry for the unpleasant experience.We have to explain about the change of the price.It was because the presidential election of America and caused the wave of exchange of rate.The system did not update the price of the advertised page and led to misunderstanding. Besides, we just delete those malicious attack comments and we never delete negative reviews of products, and that is why you still can see negative reviews on our product pages, forums and sitejabber here.And it is impossible that all the reviews on the product are five stars.We are always ready to get feedback from our customers to improve our products and service.If you have any problems of the products, feel free to contact us: http://www.banggood.com/Contact-Us_hi111.We will surely give you a reasonable solution.
Best regard,
Banggood Team.
I ordered something, paid extra for expedited shipping, and it never arrived. I received an e-mail with a "tracking number" but that number is no good on every shipping site I have tried. I cannot log into their website under my account, and the password reset e-mail never arrived :o/
Dear Sara V., we are sorry to hear you haven't received your order. Could you please tell us the order number? We would like to have a check for you.
Sorry for the inconvenience caused and thank you for your understanding.
Bought 2 rc cars from Banggood in May & July, both arrived in great time to the UK & perform brilliantly, can not ask for better. If you're looking for great value radio controlled entertainment & total product satisfaction, Banggood are your people. Very happy customer. Thank you thank you.
Tip for consumers:
Most radio control items are made in China, so if you're looking for a brilliant rc car, cut out the middle person & buy directly from a Chinese website. The items are usually in your hands within a few weeks maximum, both items I ordered arrived in 10 days & 15 days respectively. Both are brilliant, I'm privileged, lucky & very very grateful to have what I wanted. Will buy again.
Products used:
Rc cars
Dear Customer,
Thank you so much for your great comment! It means a lot to us!
Verification was simple & hassle free, new customer offers are very welcome & helpful. So far, so good Banggood. Thank you.
I ordered several items between 3-29-2020 and 4-3-2020. It is 5-30-2020 and after submitting emails their response is, items shipped. Already over 2 months without items I paid for. I ordered items from China through another company in late April and already received them. I do not recomend still don't know if I will ever get items. I requested a refund or cancellation and they totally ignored me. I will never buy from them again. Don't loose your funds.
Dear Jose A,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Just ordered a couple of items from the site in September and when arrived I received 2 identical shipments. Needless to say I ordered only one set. When checked I noticed there was another order 2 minutes after the one I placed my order. Contacted CS, got an email back from Sabrina where she was asking me to keep the parts and sell them if I don't need them. I said no. The next she offered that I ship the stuff back, but have to pay shipping. I said no. The last e-mail from Sabrina says that I ordered it twice so it is my fault. Why would I order it twice?! 2 minutes apart?! Have nothing better to do with my time? They have no idea how this works in US. Stay away for your own "Good"
Dear K L,
So sorry for any inconvenience caused.We are kindly inform you that we will never charge you twice if you just order one, you might placed the order twice time accidently.So could you please tell us your order number, we will check it for you, If the problem was caused by us, we will take the responsibility and solve your problem as soon as possible. Thank you so much!
Best regards,
Banggood Team
After using their footwear sizing chart, I ordered a pair of boots one size larger. Even after talking with someone on live chat and asking what size I should order and then ordering one size larger, the boots are too small. Customer service suggested I give them away and they would send me a new pair at my cost. If I were to ship the boots back for a refund, shipping costs would be more than I paid for the boots.
Dear Irene B,
Thank you for choosing Banggood and sorry for any inconvenience caused.
According to our warranty policy, we have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
It is one thing to sell "fancy" looking items that may not be available on Amazon but then it is another to be able to provide the same level of customer service. For that this website needs the backing of the biggest capitalists and with sharks like Amazon around, unfortunately they never will... so buying for these websites is a waste of time and money! PERIOD!
Tip for consumers:
Do not order fancy looking stuff. Order regular stuff where the chances of going wrong is slimmer
Products used:
Shoes
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com.
Best regards,
Banggood Team
I ordered two pieces of apparel and when they arrive neither one fit. One was huge and one was tiny both in the same size. I could not get a straight answer on their refund policy. They offered me $. 10 on the dollar for a refund or points. Im still waiting on requesting a full refund. Beware. Its so disappointing because a close look cute.
Dear Sharon C.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Return unsatisfactory product
If there are no quality-related issues, but you are still not satisfied with your purchase, you may be eligible to return the items for a refund within 3 days of receiving your order. We will refund you the items price after we have received your package and inspected it.
Note:
-All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
-You will be responsible for all shipping fees incurred.
-Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. If there is a manufacturing fault with your clothing or it does not match what you ordered, please do not hesitate to submit a DOA claim.
https://www.banggood.com/Return-policy_hl103_at743
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Banggood is good place for small DIY, gadgets and Toys. Worldwide free shipping is very tempting for all buyer. Products are relatively cheap. Shipping take long sometime. Packaging is consistently bad. If you are buying as a gift, you better buy somewhere else.
Customer service is considered good as they respond fast and used to resolve issues.
4 stars for Banggood.
Dear rer e.,
We are sorry for your unhappy experience at banggood.com.
For the order 7918137, the item SKU217935 is out of stock and we have sent item SKU208928 first and send item SKU217935 at a later date as agreed.
The item SKU208928 was sent out on 25th August and the item SKU217935 was sent out on 29th August.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I ordered a t. V mount Dec 26,2015 on Jan. 11 i messaged customer service who replies that it was shipped dec 27 and takes up to 20 days and gives me a link to check the tracking location which is bulls**** and incorrect. So here it is Feb. 5 and still Nothing. This Place is a rip off and FRAUD!
Tip for consumers:
Don' even deserve a star!
Dear Tia G.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first?
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I have used Banggood for at least 6 years and they have consistently provided good service, high quality goods and have always responded to queries/questions/complaints. More recently (last 2-3 years) I have found their prices a little higher than other Chinese sellers e.g. AliExpress. But unlike AliExpress vendors - who generally have terrible customer service - Banggood has maintained very good customer relations.
Dear customer.
Thank you for letting us know about your pleasant experience with Banggood.
We will continue to offer you better products and services. Nice day!
Banggood always makes shopping for products easy and hassle free. Their shipping is fast and mostly inexpensive. Have been a customer for over five years and have never been disappointed with their products.
Good prices and always good quality products for RC hobbies.
Good selection of RC planes at reasonable prices. Easy to navigate website.
Banggood only helps when giving money. They sent me a burst open plastic bag and its been two months asking customer service to help. They promise to help when we talk but do nothing to follow up. Also handed over a thousand dollars on an order. Supposed to be in stock next day then changed it to `7 days later, then they changed it again to another 45 days later. They lie saying we will ave it to you but ignore my large order and ship single order to other customers I know who tell me, even though they order after me.
Dear Kevin t., we're sorry for this inconvenience. In order to better help you solve the problem, could you mind contacting us via this link(http://www.banggood.com/Contact-Us_hi111)with your order number? We will do our best to find the most suitable solution to your requirements.
Hope for your kind understanding.
Best Regards,
Banggood Team.
I bought from the site 4 times the packages arrived quickly in 3 of the cases, one more difficult but probably the carriers have their fault, a package was damaged but I was quickly compensated without too many negotiations. I think the packaging is weak in some cases and the carriers do not take care not to damage the packages, I recommend assuring, for Europe, the shipping method EU priority arrives home free of charge
I ordered a handbag from this company for a friend who loves cats. They sent what they had in stock (one with rabbits) not the one I ordered. It took five weeks to get here when it was promised in three weeks. When notified, they said they would refund if I paid shipping even though it was their error! The shipping cost to return to China was $23.80 plus the mailer. The purse was $26.00! When I researched comments on their site, this had happened multiple times with people that ordered the cat purse and received one with rabbits and they were all told the same thing. Return the item and we will credit it. This is a scam! This company is so unethical. Obviously it makes no sense to ship! Do not ever deal with them!
Dear Gaye F.
We are sorry for your unhappy experience at banggood.com.
You ordered item SKU248962 Rabbit in the order 8103153 and you received SKU248962 Rabbit. We just sent what you ordered. Please kindly check the order information. We will pay the return back shipping freight if we do send you the wrong item.
The order was sent out on 10th September and the shipping details are stated below,
http://www.17track.net/en/result/post-details.shtml?nums=LS063492995CN
It shows that the parcel was delivered to you on 21th September. It only takes about 11 days to be delivered to you.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
This has to be the worst company I have ever dealt with, I purchased this notebook used it twice before going on holiday, when I returned and tried to switch it on I got nothing, it's still in guarantee, however I simply can't get in touch with them, email after email simply doesn't work, so I'm £244.78 out of pocket.
How can companies be allowed to do this.
Dear Kevin B,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the product problem, here is the warranty of Banggood: https://www.banggood.com/Return-policy_hl103_at528, hope it could help you. We also hope you could contact us with the links below.
According to the Banggood return policy, you will be asked for a video about the problem and some photos which should include the shipping label, barcode label with the SKU number, and some proofs of the problem.
https://www.banggood.com/Popular-questions_hl103_at588
Here are some methods you can use to send us photos or videos:
1. Send the video and photos directly to our email address;
2. Upload the video to some websites like YouTube, Facebook and etc.;
3. Upload them on Google drive, iCloud or other similar platforms;
You are our important client, we will find a proper solution after receiving your evidence. We appreciate for your co-operation.
After you collect video and photos we need, we recommend you contact us with the links below and we are willing to help you solve the problem.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Do not buy, It is only one way, if you the product is right it's good otherwise they won't return or replace it. This was my second purchase from Banggood. The first time experience was good. But this time they sent me a product with missing parts. It did not match with the website description. I created a ticket to return it but they kept on asking for irrelevant information and after a week ultimately agreed and asked me to ship it to China, and deduct all freight charges + taxes + import duty etc. The item was delivered to me from Delhi but they wanted me to return it to China. This is all bogus. Cheat customer, not trust worthy
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for taking the time to leave your comment. We apologize for this inconvenience.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/Search_hl103_at1168
We take the security of your personal information very seriously, you could contact us at vipservice@banggood.com
Best regards,
Banggood Team
Recently I bought an item from BG. Unfortunately I paid for brand new product and they sent an already opened package (used item). Did complaint and they ask photo to proved it.( only few dollars would you spent your time to do it?)ridiculous.
Pants of all things. Some fit, some do not. Its not and exact science. All I wanted was pants that fit. An exchange for pants that fit. I learned a $80 lesson. NEVER buy pants without trying them on. Most companies would want to keep their customers coming back. Not Banggood.com
This was the actual response from their "customer service"
"""Dear Kevin,
Thank you for your email.
I'm sorry to hear that the item in your order ******* is of the unsuitable size.
We don't suggest you return it, since the freight is very expensive, and you need to pay for it.
How about selling to other people or sending to your friends? And you can place an order for the larger one next time.
Hope for your understanding.
Best wishes,
Ruth"""
Unfortunately I have seen this brand of "customer service" becoming a trend.
If I treated our clients like this, I would be out of business.
Dear Kevin O.,
We are sorry for your unhappy experience at banggood.com.
For the item SKU233824 in order 7866972, we did not sent you the wrong item and just send you the size you chose.
You can return back the item you received to us if you want. However, you need to pay the return back shipping freight. We will not accept responsibility for incorrect purchases.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I have purchased several items from them (all less than $30). I had an inquiry about an order and clicked the Contact Us button. Took me to facebook messenger. It instantly loaded an ad. I closed the chat window without saying anything. But having had my messenger, they started spamming me on it. Would not remove my facebook details when asked; i know, because i'm still receiving ads on messenger - in addition to the countless ads i'm already getting in the email. They told me to block the messages at my end instead of deleting me at their end. So they just collect whatever data they can, anyway they can, and hold on to it; disregarding your privacy. This time i asked them to delete my account altogether, which they'd probably just disable it instead of deleting it. I'm sure i will still get ads in the email. So untrustworthy.
Dear Lisa G,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
After ordering a laptop during the 11.11 sale of 2018 it was dispatched using European direct mail. After not getting a tracking update for 1 month i contacted customer service. After a long procedure of standard emails, they claimed the item was send back to them due to shipping label defects. They re-shipped the item, with European Direct Mail, after i explictly asked them to use EU priority direct.
To this date the package has not arrived, it has been 5 months, I have had to start a claim on paypal, but i am left with no laptop, money tied up for 5 months and little to no customer service.
All other orders i have placed with BG went fine, so I am really puzzled why this high value item was never delivered. Now the item price has gone up significantly since the 11.11 deal and i am left with nothing but a whole lot of wasted time.
Never ship with European direct mail! You will not receive anything.
Dear Enzo h,
Thanks for your order and we are sorry for the inconvenience caused.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
About your problem, we have contacted our staff to confirm the problem and contact you as soon as possible, sorry for the inconvenience again, we will contact you within 24 hours. Thanks for your understanding.
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear Tomer I,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team