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Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
After a month and a half I received 1 item, it's OK, a tunic. But the other 2 items I received credit on my PayPal, which is good, at least I didn't have to contact them. The chat person did let me know what's going on with the order but didn't elaborate and that it was only 1 item. Probably won't depend on ordering with them again.
The solar dog repellent broke in 4th day. They have a 3 day return policy. And they created it hard to return even within this time-you need to make photo or video of not working product, make a picture of shipping label(who is going to keep it) and then send it to their website for approval. Be aware.
Dear Marina H, thanks for contacting us. If there are some problems with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to cservice@banggood.com Our staff will help you to solve the problem after receiving your request. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Had fantastic service from Rita after writing into the support team regarding packages that were not received. She managed to resolve the issue in an efficient and polite way - Thanks RIta and Banggood
I bought a chair from Banggod on May 2021. The chair never gave any problems until it suddenly broke in September 2022.
Since then I have contacted them more than 10 times only to be told they would reach out to me by email. It never happened, I checked everywhere in my email.
I cannot recommend you buy from them since they are deliberately trying to wear me down and make me give up my rights. I will go and press charges against them at an EU and national level for not following the law.
Sent for 5 beautiful bras, followed the size graph they supplied and ordered appropriately, only to receive 5 bras of different sizes...
They were not keen for me to return and said it would cost me more to send back,
They kept saying they didn't receive the emails we were sending (ye whatever),
Eventually I just gave up and excepted a very small discount and to keep the bras, I've given them away... how disappointing they weren't interested in returns and certainly not in their customers, only after our money... will never use this company again
Customer services were totally oblivious to my complaints and how frustrated we were...
Dear Alice B, thanks for contacting us. In every product page, you could find the size chart to help you to find the most suitable size. If you find the description is not correct, our staff will tell you to have a measurement for the product to confirm the situation. And for the return policy, you could turn to this page to have a check. https://www.banggood.com/pt/Return-Policy_hl104 For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Why does Facebook let these Chinese companys sell there junk on there site, it's obvious that by reading reviews that where bing ripped off.
I purchased a pair of shoes that smelt so bad that I left them out side for a week but the chemical smell did not go away so I through them in the garbage.
Also order a size 12 the shoe they sent size 13 that was the info on the box, but the actual fact the shoe was size 10? Beware of clothing and shoes and other products on Facebook and Instagram
Dear Ray K,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I purchased a cellphone from Banggood in January this year came out with faulty speaker which I hardly could use it. I opened a ticket requesting return & refund. I paid the postage with the item well packed to Guangzhou China. Few months later I got the item sent back to me. This poor cellphone traveled half of the world then back to me. I did not know what happened. Then I was requested to send back to China again. Same thing is happening. I called the Chinese Custom quoting my tracking number and was told that the receiver filled fraud information in the claiming form which not only the price of the item but also the exactly what is in the parcel. The Banggood will never refund to the client they are playing trick try to push the problem longer and longer. Never choose BANGGOOD.
I bought a smartwatch English version and they send me a Chinese version.
We negotiated for a partial refund (about U$38) and keep the watch.
They say the refund was done in 1st March but it is not in my credit card statement after 40 days.
My credit card operator doesn't recognize the ID transaction informed by Banggood and asked them to check with their bank but the only answer me with a pre-prepared email.
So, if you are lucky and receive your order correctly, that's ok, but if you have any issue, you waist your money, because the maximum customer support you will have is a kindly apologize.
Dear Mauricio R,
Thank you for choosing Banggood and sorry for any inconvenience caused.
First, we are sorry for the wrong item we have sent to you, if a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
And about the refund, our refund process is optimized for speed, refund requests are, by default sent to your BGpay account. Once approved the refund is immediately available in your BGpay account.
You can still request a refund to be sent back into the original payment method used.
If your refund is sent to BGpay but you want it returned to your account, you can click”Withdraw”on the BGpay page and the balance will be sent back to the original payment method used. The estimated time for the refund to return to your account is based on the payment method you selected when placing your order.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Horrible experience! I have purchased 4 items on Banggood. Com. They were all clothing. Regardless of what their size chart says, DO NOT BUY IT! I ordered M but their size would be best described as XXS. Customer service is horrible. Will NOT give you a refund and will not accept that their chart is off. Besides that it is the worst quality you will ever find! DO NOT BUY Anything from them! I guess, they pay their people to post positive reviews!
Tip for consumers:
DO NOT USE THIS SELLER! At least NOT for clothing!
Dear Mihai M,
We are so sorry for all the inconvenience caused.
For the item SKU154672 in order 3656315, please kindly take some photo of showing the measurement of the item SKU154672 you received is not the same as description.
Photo and video evidence is part of our policy which allows us to fully recognize the problems with the items and ensue these issues are rectified in the future.
You can also contact me directly to katherine@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Katherine
I ordered Xiaomi short laser projector(it costs US US$1,649.99on3/4/20, but almost three months passed I have still been waiting my order and no money refund on my paypal. The custom kicks the ball over here or there!
4/3 Your order was returned... We have made the refund to your Paypal!
5/29 we kindly inform you that customer is responsible for paying all customs charges and import duties
Dear JAmes M,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I ve recentely ordered a few items. The items arrived within 10 days! From china to the netherlands, so rather fast. The goods itself are as described on the site. I am very satisfied with my new shop Banggood.com. An enormous amount of goods/items. For the whole family. Its a +++ site but hey be patient if it has not arrived as soon as you expected, don t complain but be friendly and tell whats up (if so)
Tip for consumers:
search just on their site, in the UK ,US or china warehouse
I have contacted banngood on 2 occasions regarding my order with no response other than issuing a ticket (rubbish) they do not take it any further you get back to me so I cancel and have a refund to my bank account approx £300
David
Dear David P.,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
In summary suggest buying your goodsite from a different supplier. This is the second order with Banggood where they indicate stock but cannot ship the goods within the 1 day timeframe stated on their website. Banggood typically split orders with the split order shipped using standard mail, even if paying for express shipping.
Dear Jansen v,
We are sorry for your unhappy experience at banggood.com.
Please kindly tell me the order number of the order you refer first.
Our inventory is unstable sometime. You can appply refund by yourself if you do not want to wait for the out of stock order anymore. We will finish refund in 48 hours after order cancel.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I bought few items from Banggood, one is screen protector for a Samsung S6 Plus the thing doesn't fit the screen at all. The second are few adult items for the bedroom and none of them fit and poor quality. Also the tracking numbers provided were no good. The delivery came from China not Canada as the website advertises. I haven't contacted customer service because the replacement will be the same. Update. For the people who say the low price matches the low quality that is not the case all the time. I bought from another website I use frequently and the prices are 70% cheaper than retail but the products are excellent and delivery within 2-3 days. It's just Banggood that is not good.
Dear Ahmad Y.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Terrible costumer service, really long delivery to Canada... been waiting 36 days for an expensive order, have no idea if its coming. They lie when they tell you an item has shipped so you cant get your money back. Also be aware of split shipments! I ordered an item with accessories that was split into two different orders, the main item was cancelled due to customs issues and I was forced to keep the useless accessories with no solution from banggood. If you like to throw away hard earned money... this is the site for you!
Tip for consumers:
You lie Katherine L.... all lies. just caught banggood lying again. they responded to my complaint this morning. they said they shipped a package on the 17th of October. my order form from banggood states it was shipped on the 14th of October. just another bold face Lie to a loyal customer. Katherine L you must be bored of the same responses ... over and over again. Instead of lying why don't you listen to the angry costumers and try to improve on the hundreds of complaints...stop ripping us off
Dear D K,
Sorry for having you waiting. When the package is shipped, you will receive an email with confirmation and tracking number(except standard shipping). We have to explain it is not true that when the package has been shipped, customers would never get back their money.If they did not get the package at last, we usually refund or resend.If the products are in different warehouses or they can not be put together due to different countries` policy or products` characteristic or some of the products are out of stock, the system will automatically split the order. Shipping for each country differs and we strive for shipping to be at its cheapest and safest. But seldom unfortunately, the package may be returned by the customs if it become stricter. Could you please offer your order numbers or email address you used for order? We will check them for you and give you a reasonable solution.If you are not satisfied with our service, feel free to send your complaint to complain@banggood.com.
Best regard,
Banggood Team.
After reading all these reviews I guess I'll kiss my order goodbye as my tracking number does not work and my email to their customer service has gone ignored... I suppose robo-rep Katherine L. Will be responding to this shortly...
Dear Garrick F.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I buy many things through banggood but every second product does not work and it is a huge problem to get customer service most of the time the parts cost me double the price of having to buy spares and they don't offer repair vthey offer partial refund which is way less than item costs to fix. If you agree to a resolution they dishonored deal I don't recommend using banggood for expensive order I bought a phone that didn't work they gave me a 20$ refund what a joke I ordered 4 stepper drivers only one works no resolution
Dear christopher f,
Thanks for your order and we are sorry that you have met some troubles on the product.
According to our warranty & return policy, phones are covered by one-year warranty, and their accessories (batteries, cables, charges) by a one-month one.
If the phone stops working or becomes defective within one year from the date of delivery, customers can return it for a free repair.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for phones and their accessories.
If your return request has been approved, we will cover the entire repair fee, handling fee and the replacement fee for the defective component, except for motherboards and screens. If these two components are defective, please contact us within 3 days after delivery. However, we will not be responsible for paying the return shipping fees.
If accessories like batteries, chargers or cables are faulty within one month from the date of arrival, we can arrange a refund or a reshipment after the nature of the problem has been confirmed. In order to do so, please send us some photos or a video showing the issue clearly.
We are sorry that we can not know well the details of your order, so that if you have any other questions or if you are not satisfied with our solutions, you can kindly contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Banggood is a huge online shop and sometimes you find things here than
Anywhere else. But quality of the products lately are getting worse.
Providers quality control should improve to avoid receiving items
Broken, faulty or missing parts. Post sales support is very good and
They have a fast response, usually you get your money back or a item
Resend if you prove is faulty. Anyway is still my favourite shop online.
Hi everyone
I made several orders from banggood time ago and payed for a shipping that is promised to arrive in less than 7 days. Its been almost a month and since I needed the parts I had to buy them locally.
Well I asked them for my money back several times and all they keep doing is giving me bot answers like "we just shipped your orders, could you wait 7-10 days for the tracking number to update" So I tell them "no, I want my money back" and they keep giving me the same answer a fake tracking number.
Ive been looking for reviews on banggood and it seems like there is a lot of people who got scammed by banggood and just lost their will to fight for their money or orders after several months. The result they don't get either the money nor the orders.
So, please, for your own mental health just stay away from banggood. Nothing good will come from it, they are a big scam, sadly I realized it to late.
If you have any questions im glad to help. Have a great day everyone.
Tip for consumers:
JUST STAY AWAY , THEY WILL LEAD YOU ON WITH EMAILS UNTIL YOU JUST QUIT, YOU WONT GET YOUR ORDER OR YOUR MONEY BACK
I received broken bulb - factory damage without any fuction. Wanted to put my review on their site but it was not published, since then I can not write review to this product anymore. Sent email complaint, requiring replacement - will see...
I have two orders that should have been received months ago. They were reported "shipped" one day after the orders were placed. At this point I don't expect to ever see either order. Despite their flashy ads, I would advise not throwing your money down this rabbit hole - Banggone...
Dear Randall M,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I have ordered a few times in the past with no problems. Some of the items were very cheap, but you have to accept that when ordering from China. When you order items they will split your orders into 2 or more and then you will have to keep up with all of them. My last order was split into 4 orders two of which I received pretty quick, the other two I received almost 2 months later. I did contact customer service and they did reply, their answer was to wait another week, or check the PO. This is probably the last time I will order from them.
Dear Lea W.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
Sometimes, due to items in different warehouse, we have to split your order.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Ordered a eachine VR 007 Pro and upon receipt charged battery as instructed. Turned of, set up drone and when I restarted 007 Pro only had a white screen with no way to get to the menus. Re-started multiple times with no success. Started a dialogue through emails for Tech assistance and received NO HELP. Decided to return merchandise and through emails have gotten to response on how to return. Am in process of having credit card reject payment and see where that gets me. Will keep you posted.
Tip for consumers:
Do not use BANGGOOD for purchasing.
Products used:
Amazon
Dear Peter M,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the drone problem, here is the warranty of Banggood: https://www.banggood.com/Return-policy_hl103_at591, we hope it could help you. We also hope you could contact us with the links below.
According to the Banggood return policy, you will be asked for a video about the problem and some photos which should include the shipping label, barcode label with the SKU number, and some proofs of the problem.
https://www.banggood.com/Popular-questions_hl103_at588
Here are some methods you can use to send us photos or videos:
1. Send the video and photos directly to our email address;
2. Upload the video to some websites like YouTube, Facebook and etc.;
3. Upload them on Google Drive, iCloud or other similar platforms;
You are our important client, we will find a proper solution after receiving your evidence. We appreciate your co-operation.
If you want to return your product, please contact us by replying to our email or we recommend you contact us with the links below for more information on returning product.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Was looking for an RC Truck for my grandson,. Went to Banggood, website showed 10-15 days shipping so I ordered it. When I got the email confirming the order it showed it would not arrive for 49 days. Called Banggood to cancel the next day, order has not yet posted to my card and was told I could not cancel. Do not order from this company if you want to get good service or receive your merchandise in a timely manner.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
The delivery time depends on the shipping method you choose, and more details about the delivery time please kindly refer to https://www.banggood.com/Shipping-methods_hl70_at321.
If you want to cancel an order, you can refer to this link:
https://www.banggood.com/Search_hl69_at590
We have contacted you via email, if the problem has not been solved, please contact us at vipservice@banggood.com
Best regards,
Banggood Team
Not a good experience with my first - and what will be my last purchase from them. I ordered a single item from them for $250. About an hour after placing the order I found a coupon code on their product page that I missed. I contacted them to see if I could use the code or get a credit. They said they could not because the order had already been processed. I really doubt it is that difficult to issue a credit after an order has been placed.
The funny part is that while I was chatting with them I was actually shopping on their site and found a drone I was going to order. I had the expectation that they would fix my problem and I would place another order. Not to be. Pretty basic customer service that they are apparently incapable of. Look elsewhere.
Dear Dorian J,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear Joy, we are sorry that you only received 1 item in your order. Since you've received the refund of the other 2 items, we guess it's due to the insufficient stock, right?
If you have any question about the order, please feel free to contact us. We will try our best to help you.
Sorry for all the inconvenience caused.