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Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
I ordered 3 items, a smart watch, never came, dog clippers, which are actually sheep shearers, and a carbon fibre vernier, which was cheap plastic, like a toy. They had me waiting 2 months for the watch, after that, they wanted me to go to all the local post offices, and get a certificate to say they hadn't posted it, which they rejected, and then they just gave me the run around. The clippers, I mean shearers were too dangerous to use on my dog, had parts missing, and nothing like the photo. They wanted a video of me trying to clip my dog, and of the vernier. The staff are complete morons. In the end, since no refunds were coming, I got all my money back through Paypal, who sided with me. Don't buy from them, and don't believe the good feedback, they write it themselves.
I had ordered a keyboard from Bang good, however it was the wrong model/color. I contacted customer service via email and was emailed a pre-paid shipping label to send my keyboard back. I am located in the USA and I believe the customer service rep may have been located overseas because the email response times were about 12-24 hours (which was okay, because it was still very prompt).
After sending my product for return, I followed up with bang good through my email chain and I was refunded promptly. Overall my customer service experience was very good and I will definitely be purchasing from bang good again!
I have been waiting 17 days for an order that (according to their tracking on the website) was shipped on Jan 24... today is Feb 10th... I've tried to contact customer service twice via e-mail and have not received a response... I tried contacting them via their "chat" mechanism but that doesn't work either... all I want is a simple answer to the simple question "where is my item?"
Dear George R.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first?
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Well the title sums it up and I wouldn't even give them one star bought a coat $84 too small wanted to return it and get right size and did return it (cost $62)and its been in customs?
For 6 weeks and no refund and wont even talk to me
You decide! But business with them will screw you
Dear kim v,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I would rate this company 0 if I could please don't touch this company it's an absolute scam. I paid for an item on the 16th of November and I still haven't received it. They said I can track it ect but according to the tracking it's been sat in the uk since the 20 of November.! So where is it I asked it's coming it's coming that's all I got for a while allow 25 days. Then that past then it was allow 25 working days! According to the tracker there's been no movement! Then it was just sending me an email saying is this your address and this is your order number! After every question I asked I'm now being pretty much ignored its the worst company I've come across and with I had read a review like the one I'm leaving because I never would have purchase anything from this scam company in a millions years! Please purchase else where!
Dear Daniel i.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I've now made few orders at Banggood.com... shipping and delivery are very fast and in case of troubles Banggood Team is always here to ease customers' life. Very very professional. If you add to this a HUUUUGGGE catalog of products, It's simply impossible to not use Banggood.com!
Sorry that I can't choose less than one star.
Banggood (no good) sent something other than ordered, and then claimed it was what I ordered. Difficult to contact and very unhelpful. Stay away from Banggood(bangbad), as their offers seem too good to be true and they are!
Tip for consumers:
Avoid Bangbad!!
Products used:
No product used. Wrong item sent.
Very poor service. Slow shipping. Very poor chat help. Avoid Banggood(bangbad)
I purchased a rodeo 150 drone from bang good it took several weeks to get my drone and when I received it the transmitter was not included. When I placed the order I asked if there was anything else I needed to fly the drone they told me no, was that a lie. I ended up spending another 75.00 for a transmitter and several more weeks for delivery and I still have not received my product.
Dear rick H,
We apologize for leaving an unhappy shopping experience at banggood.
We are very sorry to hear that your parcel didn't arrive. Could you please tell us your order number, so we can have a check? Sometimes, it will be delayed by customs, logistic and your local post office.
Best regards
Banggood Team
Important is to read the pdf manual from Atomstack website. The installation of the USB driver is inside the free software, so a normal plug and play like plugging an USB stick does not auto install the device. However my first tries on wood were an success, so I am very satisfied. Anyhow, I will try also some other laser heads on the setup, which seems to be easy to be modified, so great buy.
Because of good price option and fast delivery time
Reasonable price for a test of such a tool at home office
I purchased 2 pairs of boots. Their ad didn't say they ran one size too small so I returned them and asked for a refund. They then said they were in Hong Kong and that it would cost me more to send back then I paid for them. They said to measure my foot and don't return. I said I have already sent them back. They asked me where did I send them I said to the address on the shipping label in City of Industry. The boots are now lost in limbo and I am out all this money.
Dear Debi T,
Sorry for the unhappy experience.We have listed all the details about item sizes on the related product page. If you find the size do not fit, please check our description and your order information first.In our product page, we state that please choose the size according to the size data, not the size you used to buy. According to our return policy: http://www.banggood.com/Return-Policy_hl104
We clearly state that please contact us before returning the item, or we will refuse to deal with it.If you sent back your items to the address on the shipping label without contacting us in advance, we are afraid that we can not deal with your case.If you have any problem, feel free to contact us: http://www.banggood.com/Contact-Us_hi111
Best regard,
Banggood Team
Do not buy from this site, sizes despite a size chart bear no relationship to the garment supplied. The product is bad but the service and after sales is even worse. What ever the answer they give to this comment, like for Will S, do not believe it. They will not even supply a return address, they make derisory partial refund offers of less than 50% of the purchase price. I can guarantee what ever is written after this post by Bangood is a lie unless they admit the whole debacle - they won't. I am not sure that I have ever seen reviews this bad.
Dear Rob A,
Thank you for choosing Banggood and sorry for any inconvenience caused.
According to our warranty pocily, we have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
So far a really good experience, ordered three times and all arrived within three weeks.
Aftersales very good, one flashlight worked for only 20 minutes, had to send them a short movie with the problem and they have send a new item for free! Will order again.
Order arrived damaged. Wrote them a note, per their policy. They took 4 days to respond, rather than promised 24 hours. In their response they offered parts for me to fix the item myself. Sent them another note asking to replace the item rather than ask me to fix it. Another 3 days, no response. Online chat support told me to wait and that I'll get a response in 24 hours. It's been 48 since then and nothing.
Dear Len S,
So sorry for any inconvenience caused. Please accept our sincerely apology for the delay of reply.We have a return policy for almost every circumstance. For the DOA item, you could return it to us when we confirmed the problem. Offering parts for you to fix the item is one of the solution if the shipping fee is expensive than the price of product. But if you are not satisfied with this solution, you have the right to ask to replace the item.So could you please contact us again or tell us your order number, we will deal with is as soon as possible. Thank you so much!
Best regards,
Banggood Team
Orderered three times. Two out of three was with problems. First time my order was delayed by two month due I ordered item which out of stock. Okay, but why I can order item which out of stock?
First time I requested exchange and it was applied pretty fast. Unfortunately there is no option to cancel order and receive refund.
Second time was same problem. "exchange" process was extremely long. A half of hour or one hour. At the end exchange was not applied.
Hopefully it is not a big order, so no problems. But personally I think I cannot trust this store.
Thank you. Have a nice day and successful shopping
Tip for consumers:
Do not use this site)) or buy positions which only in stock
Products used:
Drone parts
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
We apologize for any inconvenience caused.
Our apologies! Some products are in great demand and cannot be dispatched immediately. On the website product page, you will be able to view its estimated restock date.
We will monitor the situation and if unfortunately the order can not be shipped on the expected dispatch date, we will contact customer to provide the solution.
We take the security of your personal information very seriously, you could contact us at vipservice@banggood.com
Best regards,
Banggood Team
Although I did not receive my item, it was only a couple of emails and my refund was processed to Paypal promptly. This was my first order from them so as it never arrived I cant give 5 stars. Doubt I will risk ordering from them again
Dear Ashley G.,
We apologize for this inconvenience. Would you like to advise your order number then we would help you to check more information about the order you have not received yet? We are looking forward to your kind reply.
Best regards,
Banggood Team
I ordered 5 items and only received 2. I contacted them by email and I received no reply. So now I tried live chat and they told me "so sorry". I have never dealt with such a poor customer service. I'm out $102 with no recourse. A bunch of crooks. Watch out.
Dear brian m.,
Thanks for contacting us.
Would you like to provide your order number? So we can help you.
Best Regards!
Banggood Team
You will regret ordering from this Chinese company! I ordered and cancelled my order within 5 min. The order disappered from my history so i thought i was good O NO they ship it and will see how long it takes to get it. From the other reviews ive read im not holding my breath. I love all the review responses from Banggood also. They all pretty much say the same thing well if you have your order number and email we can see what happened and how we messed up your order over and over again. Do your self a favor don"t order from these people. That pretty much goes without even reading any of these reviews because they are all pretty bad.
Dear Brett G,
Sorry for the inconvenience.We have to explain that we will never delete any customers` information without their permission.If you still did not find your order history, could you please offer your email address, we will check it for you. Indeed there were unhappy shoppinig experiences, but our customer service is doing our best to help solve these problems and improve the service from these negative reviews.If you are not satisfied with our products or service, feel free to send your complaint to complain@banggood.com.
Best regard,
Banggood Team.
I ordered a laptop. The product had a small drawback - the uneven backlight on the screen. In most other stores, this shortcoming is not even considered a problem. But Baggood professionally and quickly offered me a solution to this situation, to which I agreed and was satisfied.
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
I purchased a V913 RC Helicopter from banggood. Come on 11-13-17. I never received an email confirmation or tracking number from them. When the helicopter arrived three weeks later there was no on/off switch on it nor was there a transmitter, additionally the battery charger was a European charger which did me absolutely no good here in the USA. I'll let the facts speak for themselves.
Dear Robert B., thank you for your feedback and sorry for any inconvenience caused.We will send email to our customers once the order was shipped. Would you mind contcting us with your emial address? We will try our best to figure it out. If there is any after sales problem with the item you received, please feel free to contact us via this link (https://www.banggood.com/Contact-Us_hi111).We will do our best to find the most suitable solution to your requirements. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
This is my first order with Banggood and It will be my last. I placed my order on Dec 4,2014. As of today, Dec 30,2014 my package shows it is still sitting in China. When I placed the order it showed delivery time to the USA of 7-15 days. I have contacted Banggood several times and the only response I get is "please be patient, and wait a little while longer". I have opened a claim with Paypal for Banggood's failure to deliver goods.
Tip for consumers:
If your item does not show up be prepared for their number one response
"Please be patient and wait a little longer"
Dear Jim M.,
We are so sorry for all the inconvenience caused.
Please kindly tell me the order number of the order you have not received first.
You can also contact me directly to katherine@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Katherine
I have been buying products from them for nearly a year now and I am very satisfied with the received service. I have bought many items (mainly rc planes and related equipment) and I received them quickly and undamaged. On two occasions, when there was a delay caused by a manufacturer and when an item had a quality problem, I received a full refund. In both cases the service was prompt, professional and friendly. I intend to continue buying from Banggood as they have the best prices on items I am interested in and, more importantly, I trust them to provide an excellent service. I also recommend Banggood to my friends.
Paid for Express shipping... didnt get it... no service help either... they just say dont worry you will get it... lied about dates... called them out... reply with... we did a quality check that's why it took so long to ship out to you... amazon only for me from now on... banged me bad and hard and then lied about it...
Dear Ryan A,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Dear team,
I tried few products and specifically purchased woodworking rulers, these products must be accurate and I had high expectations, however the products arrived damaged - bent - with a package that should be more fitted to the products, the packaging should be more robust and tight. There should be ability to select a better delivery, like ups or dhl at least the same level of service.
I don't mind paying more for good product and service, unfortunately fromm experience it does not worth the trouble of getting it from banggood, at least not products that should be shipped with attention and carefulness.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com?
Best regards,
Banggood Team
I purchased an outdoor light that didn't work when I received it. The customer service department asked that I take pictures of every side of the shipping box along with video of the light not working. After sending all of that, they told me the would give me $40 so I could get it repaired. I was unable to find a Chinese light repair shop near me for some reason. They would not give me a refund even after I offered to send the light back at their expense. Stay away from this company at all costs. They will not help you if your merchandises is defective.
Dear Larry S,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the product problem, here is the warranty of Banggood:, hope it could help you. We also hope you could contact us with the links below.
How can I return the defective item to Banggood?
Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
Important Notes
All customers should contact Customer Service for approval before sending anything to us before returning any item(s). Banggood will not be responsible for returned item(s) without notifying us in advance.
Below are some further suggestions and important reminders:
- Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;
- After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.
- Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense;
- You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;
- If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;
- We can arrange a refund or a replacement of the product after receiving the defective item;
- Please place a note inside the return package by including the following details (this will accelerate your return request):
- If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
If you don't accept our solution, we recommend you contact us with the links below.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Ordered a Large size coat. I am 5'10", 185 #- Large is my size for my other coats.
Received a coat, labeled large, but is way too small- a medium at best. Must be a Large for Chinese men!?!
After emailing Banggood, they asked for a photo of the Tag, and then said tough luck!
Never, never again- Stick with Amazon or other American sites!
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear Peter O.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
All of the reviews in sitejabber are genuine. Regarding the product problem, we are sorry that it may be bothering that we need some proof the show the problem, but we need this to make sure the problem and give you the best solution. Hope you could understand.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team