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Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
I recieved 2 packages that were incorrect from Banggood. I am currently trying to see if they can help me with this situation and i keep getting a runaround. They keep emailing me about the wrong order and i keep sending pictures and describing what has happened. Its simple, they sent me the wrong items. I dont understand how a big company could have such bad customer service.
I ordered 2 items on May, 10,2016. I didn't receive them until July, 27,2016. I have already disputed the charges with my credit card company and had the amounts to returned to my account. Now that I have the items I'm trying to get the charges straightened out with MasterCard. What a pain. Had I known it would have taken so long I'd never have ordered from them.
Dear Carolyn C,
We are so regret that you are not satisfied with our delivery. Sometimes, it will be delayed by customs, logistic and your local post office. You should pay extra to have fast shipping if you need the parcel urgently. Please get further information for our delivery time in http://www.banggood.com/What-are-the-Shipping-Methods-and-Delivery-Times-_hi321
Hoping for your kindly understanding.
Best regards
Banggood Team
My experience with Banggood is very satisfactory, I found exact what I was looking for at a fraction of the price anywhere else. When I did finally get the product it was exactly as I hoped, can't ask for more than that.
In looking for the specific cell phone I wanted an Outikel WP6, it was one of few sites I could find to actually purchase the phone and after comparing sites, even though I was hesitant as I had never heard of this site, after reading reviews, I decided to try it and I am not disappointed at all with the decision.
I chose the product because it was an unbelievable price, almost $150 cheaper than I would ever find in the U.S.
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Haven't received any merchandise yet but so far I've found the site easy to navigate and I mean, the prices are awesome. Really hoping I can give another 5 stars once I've received my purchase
I ordered a pair of boots from these people. Ordered a US9. After finally receiving them I instantly knew they were not the correct size. They were at least 2 sizes too small and very narrow and they have a horrible smell its just gagging the package had no information and was in Chinese? I took pictures of the boots up next too my shoes emailed the pictures too prove that they are not the correct size. Received a email back in English but clearly made no sense except sure go ahead and return them you have to pay to send them back but the still have not given any return address. I will never buy from these so called business people. You ripped me off and it won't happen ever again.
Dear Candy F., we are sorry to hear the boots are too small for you. Could you please tell us your order number? We would like to look into the case for you and will offer you a reasonable solution for this.
Sorry for the trouble caused.
First time I have ever used them and never ever again!
I bought some items in November 2016 and after 8 days it still had not been shipped. When I chased it up they said that the item was not in stock and I will have to wait, even though when I purchased the items they were in stock. I eventually cancelled the order and requested a refund and they did, however the refund still has not come to my bank account and it is now 16 Dec 2016. Not sure if I will ever receive the money.
Stay away, I will never be using them again.
Dear Martine s,
Sorry for the inconvenience of back order. Due to huge demand or the delay by the supplier, sometimes the products may be out of stock.We will find more suppliers to ensure the stock. But we need to explain that we will surely give customers a full refund.If you pay by credit card, it usually takes 7-14 days to arrive.If you don`t receive your money within our estimated time, you can consult your local bank. Also you can ask for the proof from our customer service like ARN.
Best regard,
Banggood Team
My phone stopped working, specifically the touch screen stopped responding on some portions. Even this is a digitizer problem, they said I have to pay for a new screen, also I paid to send the phone for being repaired. Who does that under warranty?!
Dear Nicolae C.,
Thank you for your feedback.
This warranty and return policy are only available for the sub-categories of smartphones and featured phones.
1 year warranty
Phones are covered by one-year warranty, and their accessories (batteries, cables, charges) by a one-month one.
If the phone stops working or becomes defective within one year from the date of delivery, customers can return it for a free repair.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for phones and their accessories.
If your return request has been approved, we will cover the entire repair fee, handling fee and the replacement fee for the defective component, except for motherboards and screens. If these two components are defective, please contact us within 3 days after delivery. However, we will not be responsible for paying the return shipping fees.
If accessories like batteries, chargers or cables are faulty within one month from the date of arrival, we can arrange a refund or a reshipment after the nature of the problem has been confirmed. In order to do so, please send us some photos or a video showing the issue clearly.
Above are some warranty on our website. If you want to know more, please click here: https://www.banggood.com/Banggood-Warranty_hl103_at529
If the solution we provide does not comply with the above terms, please contact us by this link.
https://www.banggood.com/Contact-Us_hi111
Beat regards,
Banggood Team
Ordered a wallet about 6 weeks ago with no delivery yet. Tracing continues to show it is about to go out or is on it's way, E-mail last month says continue to wait, no other contact or help. Company is a disorganized rip off!
Dear bob s,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
If you buy, maybe never receive your purchase, this business don't manage customer data information.
Buying from ebay or amazon I never have problems but after buy from banggood i
Just have problems.
My Order No. *******, Order No. *******, Order No. *******, this one month ago, but i never receive my purchase and after pay no one ask me for shipping address.
Management, CRM, customer data information don't exist with banggood.
If you don't like problems stay far from banggood
Dear sandro g.,
We are so sorry for your unhappy experience in Banggood.com.
Do you mean you can not receive your parcel? Could you please tell me the order number?
Please do not worry. We will refund or resend you if you can not get the parcel in the limited delivery time.
Hoping for your kindly understanding.
Best regards
Banggood Team
This site is pathetic. The customer service is rotten. I would recommend saving your money. I ordered ONE item. They then charged me twice. When I contacted Customer Service they continued to respond with jibberish. Then I received TWO of the same order and no way to return and no option for getting a refund. I would sue but don't want to deal with such idiots. I've learned my lesson!
Tip for consumers:
forget this site!
Dear jerry t,
Sincerely sorry for bringing you an unhappy shopping experience. There might be some misunderstanding.We will never charge twice for one order, maybe you placed order twice time and paid both. Could you please tell us your order number, we will check it for you as soon as possible.If the truth is we didn't solve your problem in time and then caused the problem.We will make a compensation for you when we checked it.
Thanks for your kindly suggestion and criticism, we will try our best to improve our service.
Best regards,
Banggood Team
Order two items received one. Endless email trail with the worst Customer Service ever. Asking for shipping labels of the item I did receive months ago (who keeps this stuff). Asking for photos of the item I have received, while it is clear on their site what I did receive. The Customer service is bangbad. A true disgrace and below any standard compared to other Chinese retailers. Shame on you!
Dear herman k.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. But we sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
First of all, according to Banggood warranty policy, could you please send us some photos to show the detail of this issue, so that we could confirm this problem and find out the root cause more effectively.
1.The photos of shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.The photos of products that you have received.
Please kindly make sure that the issue with your device is obviously shown in the photos. Therefore, we are able to locate the issue swiftly and solve it within the shortest duration.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Be very careful what u buy from BANGGOOD - I bought a heap of stuff & it's very poor quality & nothing like the pics. The stick on mirrors look huge hung behind the couch - but they are tiny. Also orders come in very badly damaged boxes.
Dear Marg T.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Initially they shipped me the wrong order; however banggood was really patient and professional with me to answer all my questions. They were very apologetic about what happened and they offered to re-ship my items free of charge.
Inspite of various complaints I have still not received my ordered item, no. *******, so please don't trust gearbest am and be fooled. They are horrible and don't give a damn to customer complaints after taking money
BE AWARE
Products used:
shoes
Dear ESWARAN V,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
About your problem, we have contacted our staff to confirm the problem and contact you as soon as possible, sorry for the inconvenience again, we will contact you within 24 hours. Thanks for your understanding.
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I order a gift for my housband birthday with the fast delivery option (5 to 8 days) just to be sure it arrived on time.
After 9 days they send me a email stating that my order had been mistakenly deleted and if I wanted I could reorder it...
Now I still have to receive a refund and moreover I have to find another gift within the week.
Thanks Banggood, never again!
Dear Angela P,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Ok, good packaging, I've not tested the boards now but the quality is there, pins're ok and the cables're there too even if you use them with a desktop computer they're maybe a little bit short. A good product for the value and you can buy it without problems.
Price/quality and it's there
I purchase an item on Jan 31, they got my payment but I have yet to receive my purchase. Made several attempts to contact them via email but no reply. Newchic.com it's not fair to advertise with no results. I will be calling PayPal to get my money back.
Dear Latrice R.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first?
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I bought the tiny nose air purifier and it fell apart as soon as I got it. I received no paperwork and they can't find my order number. It is a piece of junk. I am not ordering or buying anything from China again. The Chinese have a dog festival every June where they torture dogs and then cook them and eat them. PETA is trying to stop this but it doesn't look good for the dogs. Please don't shop on websites that are from China or buy things from China. The things you buy are not good like Made in America. And maybe if we quit buying things from them they will quit torturing dogs and eating them. It's just terrible. It's the Yulin Dog Festival and 10,000 dogs are to be tortured and eaten. You can google this. It's true. Please help to spread this info.
Dear Kathy P., thanks for contacting us. If there is some problem with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number( if you forgot it, you could visit this page to have a check https://www.banggood.com/login.html), product number, and SKU number label to cservice@banggood.com
Our staff will help you to solve the problem after receiving your request. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Great. Quick and quite great service. Fast delivery. The item was very well received by my son. Was my first order so I am very impressed! Easy checkout. Fre delivery is great. Just hope I don't get stung on customs charge!
The price of the item and the fre delivery.
Looked really good value for money. Was for my son who enjoys guitars. He thought it was a great set of guitar tools.
Great. Quick and quite easy checkout. Fre delivery is great. Just hope I don't get stung on customs charge!
I purchased two blouses from this company totalling $60.00. The blouses came and were the wrong size. They were supossed to be made out of a mixture of polyester and cotton. The fabric was not cotton but some weird plastic-like material that felt horrible and looked even worse. The company wont pay the return shipping and they expect me to pay $25.00 to return the blouses which would make me lose half my return. This is a horrible company with no customer service skills at all. DO NO BUY FROM THEM!
Dear Victoria L,
Thanks for order and we are sorry to hear that your have met some troubles on the size.
According to our warranties and return policy, if you received the wrong size, you can:
1) Exchange it for the new correct item;
2) Return it for a full refund.
Please contact our customer service and send us the details about the wrong item within 3 days after delivery. We will resend the correct item for free or refund you the full price.
Note: All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
To get more information, you can kindly refer to the link: https://usa.banggood.com/Return-policy_hl103_at533
Due to that we can not know well the detials of your order, so that if you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I bought an android box which stopped working 3 months after I received it. They said they had a 6 month warranty but only if it stopped working in the first month do they refund money. What does that mean? They offered me a 25% refund. Joke. Stay away
Dear Chris C.,
So sorry for the inconvenience caused.
Would you like to provide your order number? So we can help you.
Best Regards!
Banggood Team
Ordered two items paid for expedited shipping. (5-7 days)
Still never received the item 4 months later.
Still never received a response from their customer service. Literally the worst company.
Thieves.
Dear Patrick C,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Never had any issues with any of my orders so far. One time one of my packages got lost and they offered me a full refund. Next time had an quality issue with a product. But after showing the proof, they sent me a replacement one.
So I highly advise anyone to contact them first and sort out any issues before pre-judging.
Tip for consumers:
Always contact customer support few times by email and live support.
Products used:
Mini drone
I would never recommend this company if there was a rating lower than -0 it will be Banggood their customer service is OK but they follow through I rather give my money to homeless people and help them at least I know they would be appreciate it they had no problem taking my money but they could not deliver my product almost 2 months later what a let down this company should be shut down and investigate and sued I advise everyone to stay away and run like Godzilla was after you. I will write a review every day until this place is shut down join with me. I ordered $570 worth of RC cars and never received them and keep getting the runaround about where they are and about a refund horrible company to do business with.
Dear Berline W,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
WARNING>>>>>Stay away from this illegal hoax company... not worth your while to get into the long hustle they will give you once you make an order... It will never arrived at all for there is no order really made for your name,,,,, speaking from experienced!
All the good reviews and rating that you see about this company are ALL hoax made by the the same people who run this illegal company.
Tip for consumers:
Never-Ever deal with this Company...you've been warned!!!!!!
Dear Richard W.,
So sorry for all the inconvenience caused.
Could you please kindly tell me the order number first?
You can also contact me directly to katherine@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Katherine
I am very satisfied. Always had good experience with Banggood. Delivery most always within announced delay. Never had any problem with returns or refunds. Nice people, good team. It's a pleasure to buy at Banggood! Thanks, Ray Vanherle 12/12/2020
Attractive prices for good quality tools.
Because I needed it!
I am very satisfied. Always had good experience with Banggood. Delivery most always within announced delay. Never had any problem with returns or refunds. Nice people, good team. It's a pleasure to buy at Banggood! Thanks, Ray Vanherle 12/12/2020
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear Christopher L, we are so sorry for any inconvenience caused by this issue. All our products are always physically checked before the shipping process. However, in some rare cases it might happen that due to a human mistake, a wrong item is placed in the wrong package. So we kindly invite you to take a photo of your product and send us with the SKU number included. We will use the photo to investigate this situation and find the most appropriate solution for you. In order to help you to solve this problem quickly, would you like to reply us with the order number then we could help you to check the process of your case? Hope to hear from you soon.
Best regards,
Banggood Teams