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Banggood has a rating of 2.5 stars from 3,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 27th among Electronics sites.
This company responds to reviews on average within 19 hours
124,112 reviews
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.
Fantastic price and very quick delivery.
This was the first time I had used Banggood, so slightly apprehensive but the service, product and delivery were 1st class. I will be using Banggood again.
Thanks.
Great price and stock availability
Good reviews
My order has taken 40 business days not including weekends. Their policy is 25 to 40 days for delivery. I tried contacting them and they will not refund my money. This is unacceptable! They still want to tell me to wait. That's bull$#*!!
Dear Andrew B,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
The worst store in China. They do not deliver the products and still make the repayment process difficult. There is an attendant named Metal who jokes and flirts with the user's face by giving response patterns in the email. I do not recommend!
Dear Debian F.,
We are sorry for the inconvenience caused to you.
About your problem, could you please send us the order number and your e-mail address? So that we could confirm the problem and arrange to contact you again as soon as possible.
Best regards,
Banggood Team
I'm happy with quality of products and service from Banggood. Good prices, great comunication and they are fair and willing to help. I had manufacture issue with product and they sent me a new product so I can finish my project. Very happy!
BangGood.Com is a scam.
They will not refund for faulty products.
Customer service will take weeks of one line response and Im still waiting on a solution.
I bought a phone from banggood.com, I contacted them the moment I received it because it will not charge.
Their first solution was they would refund me 14 to get in fixed in a local repair shop.
I refused and now they will not give me a answer in over two weeks now.
They will try and wait you out so you will give up and leave them your money.
Dear Stephen S,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Website says prices Inc GST but then GST is applied again on checkout.
Otherwise shipping had accurate tracking and was accurate to the estimate provided for the shipping time.
Product received matched photos and description and works well. Satisfied purchase bar how the Banggood app displays GST application as above.
Amazon, Aliexpress, Taobao were slightly more expensive. Shipping timeframes were good if accurately displayed.
Good reviews from a few sites and youtube reviews.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for taking the time to leave your comment. Sorry about the inconvenience.
GST applies to goods imported by consumers into Australia or New Zealand.
If you shop on Banggood's AU Site (https://au.banggood.com), the product price includes GST.
From December 2019, if you're buying an item located outside New Zealand and you select a shipping address in New Zealand, Banggood will add GST to your total at checkout.
More details of Goods and Services Tax (GST)：https://www.banggood.com/Search_hl69_at977
You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at vipservice@banggood.com
Best regards,
Banggood Team
Returned a faulty rc car in early March and to date 5/14/22 nothing. They promised to reimburse me for return shipping, nothing. Returned item with in warrantee period, nothing. So far I'm out almost 300 dollars. And they have the item. I supplied videos, tracking #'s and all paperwork, nothing. They keep closing the ticket as they always have to have the last word, and the you are on the hook to reply with -in 7 days or they close it. Mind you I've been doing this since the beginning of MARCH.
Tip for consumers:
good luck
Products used:
rc stuff
Dear Customer,
Sorry for the inconvenience.
We are a customer-centric Chinese online store dedicated to providing customers with quality products. There is a reassuring after-sales guarantee. You can refer to this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We have always insisted on providing customers with high-quality services if you are not satisfied with the solution or do not respond in time.
Sincerely hope that you can contact us at vipservice@banggood.com. After we see it, we will reply in time within 24H, hope you understand.
Best regards,
Banggood Team
Bought 10 led lights (order *******). Bulbs lasted 3 months. Less than 200 hours of usage. No warranty! Same style LED bulbs (Lights of America) same fixtures still going strong after 3+ years. Waste of money. Banggood (Lean) said there is no warranty.
Hello,
Banggood was the best website for me, I work with them as drop shipper, but they increase shipping fee from free and 1.7$ for shipping with tracking number to 9$ without any reason, and they have to send Email for all of drop shippers to tell them that there is new cost for shipping.
But they didn't, it's the wost thing i see in business world. Now i will work with everybuying, there shipping cost not to change
Thanks every one
Dear Motasem A,
We apologize for leaving an unhappy shopping experience at banggood.
Could you please kindly tell us the order number and the product ID that the freight has been increased. We will investigate the case again and offer you a reasonable solution after check.
Hoping for your kindly understanding.
Best regards
Banggood Team
I never received a hat I had ordered... but you know I should have checked here first... from what I'm seeing I just lost 10: something... I can live with a small purchase loosing it... but never order a thing online again... not by them not by anyone!
Dear Bruce I,
Sorry for having you waiting. Since we are a Chinese online shopping company. Most of the products are made in China and sent from China.On our product page, we have illustrated the delivery time for different shipping methods. Except EMS, Priority Direct Mail and Expedited shipping, It usually takes 7-25 business days to arrive which will exclude the public holidays and weekends.On occasion this can take slightly longer due to custom clearance or bad weather. But we have to admit that there are uncontrolled factors that may cause longer time to arrive, and we won`t let customers take the responsibility for that.We usually refund or resend. Therefore, could you please offer your order number or email address you used for order? We will check it for you and surely give you a reasonable solution.
Best regard,
Banggood Team.
This site may be cheap. But remember, you get what you pay for, am waiting for 17 days for an order that was supposed to be 7-9 days... not happy, not satisfied... lol, and now I find you have to register with a site to post this review... unbelievable... now 21 days... funny, that since I thought I was getting a deal, now I only see bad reviews... not one positive... this site sucks, stay away from bang good, next stop... BBB.
Tip for consumers:
well.... now its been 21 days, still waiting for item....
Dear james m., sorry for the delayed delivery of your order. Could you please tell us your order number? We would like to have a check first.
Sorry for the trouble cause and thank you in advance for your cooperation.
Dear james m., sorry for the delayed delivery of your order. Could you please tell us your order number? We would like to have a check first.
Sorry for the trouble caused and thank you in advance for your cooperation.
The quality of item is normal, shipping time is great, communication is operative. I have not any problem with this site, and hope will get next my items soonly. I order 3 items, first received after 2 weeks- that is good, second one was out of stock and during 3 days problem was solve and money refunded, about 3 my offer i am waiting.
Refusing to give refund. I have now asked 5 ties for a refund for items that never arrived. They repeatedly tell me to check tacking numbers and address. The package has not moved in over a months and was ordered two months ago. Having promised to refund after a certain date I then requested it and the whole process started again.
AVOIDto give refund
Dear j M,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Ordered two Eachine H8 drones for my friend's birthday, order process went smoothly. Then the wait happens. Ordered the item on September 9, get an email on September 20 letting me know that the item is out of stock in the US warehouse and the best they can do is cancel the order and make me buy the item on the China warehouse for the non sale price. Completely unacceptable. See below with images of the email from a customer service rep.
Dear Timothy Z,
We are so sorry for any inconvenience we caused.We totally understand your anxiety mood.We will declare the final delivery date after you paid.The unfortunately situation happened due to the 10th Anniversary Party, but it is not an excuse to shirk our responsibility, we should take a lesson and rethink ourselves. About the dealing process of back-order orders, there will be 3 options for you to choose, wait, exchange and refund, We usually suggest you to exchange another product or wait for the product restock. Cancelling the order is the least thing we want to see.So could you please tell us your order number, we will check it for you and give you some points as a compensation.
Banggood always welcome criticism and suggestion, we will rethink ourselves and optimize the process of dealing with orders.
Best regards,
Banggood Team
The worst quality and company EVER! First of all it took almost two months to get my order, five items in four deliveries. Secondly not one item even slightly resembles the pictures of the products. Horrible quality and the items had a horrible odor to them. I will never deal with this company again.
Dear Marybeth C,
Sorry for the inconvenience brought to you.It usually takes 7-25 business days to arrive. The business days will exclude the public holidays and weekends.On occasion this can take slightly longer, due to customs clearance or bad weather. For the product problem, we will try our best to help you. Could you please send the complaint to complain@banggood.com?We will check it for you and give you a reasonable solution.
Best regard,
Banggood Team
I bought an LED light. They sent me a water pump. A WATER PUMP! Now they want to refund me only the cost of the LED light and not the shipping that I paid. They are also giving trouble for me to return it to recover other costs I incurred using my courier. Terrible! I am not buying here again, sorry! It's not worth the hassle. If things go good, no problem. But when they go bad, it's hell!
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We are really regretful that one of the item you received was not the correct one you ordered. Please provide us with the a detailed description of the problem.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com.
Best regards,
Banggood Team
This is a reply to my question which never got posted, long story short, they charged my card for failed order and are refusing to refund me.
"its been almost a MONTH now and Theres's still no refund! When I emailed you guys about it, I got a response after a week saying this
"Thanks for your email. For your order *******, it was rejected and we have arranged to offer you refund AU$229.23.
The refund will be returned to your account in 2-3 weeks.
Then you could check it in your account.
Best regards,
Anna"
And now after a month and still waiting for a refund I get this email "Thanks for your email.
For your order *******, it was rejected to your bank account.
Would you mind contacting with your bank to check it?
Best Regards,
Anna"
Banggood is clearly a scam! It's in your hands to refund my money since you are the ones who charged my credit card, not my bank. I never had this problem with aliexpress, you guys are just making me chase a tail that doesn't exist. REFUND MY DAMN MONEY!
Dear Tero B, sorry for the inconvenience brought to you.We checked your order and it was indeed rejected for the safety of your account.We have to explain that there was misunderstanding and we would never cheat customer or deduct your money when your order was cancelled.We will send you a screen shot of details later to your email and hope the misunderstanding will be cleared. Please believe that your money was frozen by you bank temporarily. Best regard, Banggood Team.
Buyer beware...
I have ordered a lot of items from Banggood and generally I receive the items without any issue but the last order I made didn't turn out this way. I ordered a TC-R220 mini quad and when the item arrived it did not have any arms, just the body/frame.
I completed the form and forwarded photos of the contents of the shipment as I was directed but that was 3 days ago. I have not had any response to my email's and it appears that they have no intention of addressing my concerns.
At this time I have made my last purchase from Banggood and guess you can say I've learned my lesson. You get what you pay for.
Sad when you spend hard earned money and the service you expect is just not there.
Hopefully no one else experiences the same disappointment as I did.
K. PIKE
Dear K P,
Thanks for your all years support and please accept our sincerely sorry for any inconvenience we caused. All of the products are checked strictly before shipping.If we missed something in your order, we should resend or refund to you without excuse.So sorry if we didn't reply you in time, this is not in line with the principle of “customer first”. So could you please tell us your order number, we will check it for you and find a reasonable solution.
Best regards,
Banggood Team
Simply the best after sales I've had experience in the past few years. The company refunded my product that I had purchased in February without any problems and being very fast and efficient.
I wish all companies were like that.
I have received some decent product but it's about 50/50 bad/good and if it's bad there appears to be zero customer service. So if it's 50/50 I realize now i am effectively paying twice the price since I scrap half
Dear Den M,
Sorry for the inconvenience. Each product is tested before it is sent.If there are quality problems, please send your order number and the picture or video of the problem to cservice@banggood.com.Our technical customer service will help solve it for you according to our return policy.
Best regard,
Banggood Team
The shipments from china has become very expensive, so I bought from U.S. storage. There was not carrier from U.S. to my country, but Banggood, send it from china, with no extra cost and half the time!
I bought stuff from banggood by 10 years. Always resolve any problem I could have.
Because was a great offer, the problem is the actual shipping costs from china
I ordered 4 shirts on 1 May and relieved my order on 13 June! The entire order that was wrong. I received 2 items in the wrong size and 2 items I didn't order! The company wanted me to keep the items and take a discount for my future order since it cost so much to ship back to China! Ridiculous. I'm never going to wear any of these clothes and now I'm stuck. With them and a $125 loss!
Dear Sandra N.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Return incorrect item received
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Never buy any products from www.banggood.com they are fraud company, their products are very bad in quality, delivery items are very bad and you need to pay extra from your pocket when you get this delivery. Replacement and Warranty service is even bad then the products. I suggest people not to buy any products from this company and you will lose your money. Thanks.
Dear Vinesh N.,
Thanks for your comment.
Fristly, Banggood is the formal and legal company.We have been committed to providing better products and better quality of service to our customers. If you have any questions or suggestions about our products, you can contact us anytime: http://www.banggood.com/Contact-Us_hi111, we will do our best to assist you.
What's more, we won't charge you anymore when it has been shipped. About the tax customs, We can not guarantee or predict the value of the customs duties you may have to pay to receive your order. Please contact your local post office or Customs agency or visit their official help centers to enquire about the customs regulations and tariffs of your country.
About the warranty, we always strived to resolve the problems as soon as possible to satisfy our customers ultimately.
Best Regards!
Banggood Team
Bought two drones from Banggood, both's transmitter were defective.
BG refused any warranty claim, no refund, no replacement, no repair.
Email conversation was rude from their side, they said there is no warranty under their policy!
Never ever BG again!
Dear customer,
Thank you for placing an order with Banggood.
We're really sorry about the order issues you experienced.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/Search_hl103_at1168
We take the security of your personal information very seriously, you could contact us at vipservice@banggood.com
Best regards,
Banggood Team
I am really disappointed. I have ordered a product from them. It said that I will receive it in 10-20 days, I have paid priority mail as well and I received it after 1 month, not working. I can't use the product and I have e-mailed them. They replied however they are offering a refund of $40 for a product that costs around $250-270. I have told them I would like a new product or something similar but not less than I have paid for. They replied back asking me to find a shop that might fix it and they will refund the costs. If you buy something from them just keep this in mind, if you receive a product that is not working they will not help you. They will help you by telling you to fix it or maybe you'll accept 10-20% refund. This is the first and last time I'll buy something from them.
Dear Razvan B,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!