Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
The fees should be disclosed up front and not during the process
I didn't realize I had to pay extra for background checks etc
Hi Lauren, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Customers should be able to try out website before having to pay.
Hi Amanda, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care. To ensure the safety of our community and to support our efforts in providing you a high quality service, you will need to upgrade to a paid Premium Membership if you would like to read any applications and begin the screening process with your potential candidates. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-018942 when you message.
Your system would not accept my Amex credit card. It said my name was invalid - not correct.
Hi Judy, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009424 when you message.
So far so good. I just sent messages so try me latter to see how that goes.
Hi Darlene, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Still learning how to navigate the site. We'll see how responses to my request go!
More later!
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009470 when you message.
New so my opinion has not really been formed - good so far.
Thank you for the 4 star review.
I like it, but don't like that I can only message so many caregivers at a time.
Hi Kristin,
We appreciate your review. We'll be sure to share your feedback with our management team.
Confusing and I do not like not being able to talk to a real person from care.com
Hello Lenore, As an online-based company, we utilize our online capabilities to the fullest. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009956 with your message.
Getting error messages. I cannot post a job or send a message
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It seems to be slow to respond and update my job listing.
Second time using care. It is easy to use and seems to have many qualified care givers.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Approved my request without my final confirmation, but easy to use. Thanks.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Have to upgrade to see jobs and it is kind of expensive.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006845 when you message.
It is confusing to me and I can't get to some profiles.
Hi Janet,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003755 when you message.
It was hard for me to understand what I needed to do.
Hi Barbara, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010960 with your message.
A little too soon to ask. Just joined a minute ago….
Hi Dan, For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-018770 when you message.
So far the setup seems great! Hopefully I have a great experience with the sitters as well!
Hi Drita, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
None, but I need one for a month or so. Or they won't give my a transplant
Hi Jim, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006204 with your message.
Didn't know I did a job description. Wanted to talk to the original person I clicked on.
Hello Susan, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-007962 with your message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Teresa, We appreciate your review. We'll be sure to share your feedback with our management team.