Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
WAY TOO BUSY! WAY TOO MUCH DIRECTED MARKETING when all I'm trying to do is give you money so I can get my freaking house cleaned! I've already paid you- let me get on with what I'm here to do!
I have had an account, the same account on and off since 2014 when my son was born. In March 2023 again I paid and didn't renew the monthly subscription because I connected with 3 women who I thought were great. Things didn't work out and I didn't hire any of them for various reasons, the most glaring was poor communication, lack of communication and/or lack of professionalism. I never hired any of them. However in the past I had found good sitters on Care.com. This was just a bad experience I thought.
I signed on again this week to try to see if their most recent offerings would yield someone that I could hire.
When I tried to logon both on the app and online, I couldn't. My account was suddenly not found and I was getting error messages on both platforms. Strangely, it would not send me a reset my password link even though my email address was found, but it would only send me a link to set up a brand new account, at which time they immediately charged my credit card for membership $38.95 for a premium account.
Then when I attempted to contact a sitter their system would charge for the interaction and I had to cancel within 2 days or the charge would be permanent.
That is such a scam.
It is impossible to hire someone, just off the site without speaking to them or at least having some interaction or communication 1st. And having my credit card charged 1st to hold the funds to send the message is very dishonest.
Then I contacted their customer service to request a refund and inquire about my previous membership. The csr Neirry P, curtly ended the chat without giving me assistance on my question.
This company has really fallen off and has to resort to desperate tactics to charge people and/or obtain funds then you have to use their Chat or Email only to get help.
I immediately signed up with a paid membership to SitterCity, because I still have a need, and they at least for now don't put a hold on your credit card to send a message to a sitter.
Care.com just lost a customer.
SHAME ON THEM!
Hi, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-016053 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Various features stop working randomly. For example, had to delete my profile pic to upload it properly.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I spent a great deal of time creating an excellent and accurate profile, on the paid level of premium service, throughout my busy days as I run an 22-year old Medical Engineering company. As a single father, with 100% custody of two 4-year old twin girls, it is critical that I am both efficient and find dependable services and people. I had several interviews setup when suddenly I could nolonger access my account. They deleted it and made no mention of a full refund until I pushed them to either restore my meticulously created account or immediately return my funds. There was no customer service number. And left with A.I chat replies I missed my critical interviews. This site treated me, in my moment of authentic need, as if I were some type of fraud. (Note: It took 2-days to get a profile photo of my daughters posted as the profile avatar. I was rejected due to being too big, then too small, then because it had "other" people--MY DAUGHTERS...then finally they accepted one of our professional modeling shots that had me in it with them.) Very difficult site. Unnecessarily so in this sense, where it really shows that they do not understand the time constraints, the stress, and the important of patience and understanding for the Parents using their service. What I ran into was radical intolerance, non-user friendly interface, and lack of customer service. Do yourself and your family a favor and find another service. I am going to try Nannylane and Sittercity or Urbansitter. Note: only many tries to contact them in email replies and chats did I receive a notice of my requested refund which finally has a phone number to call. (But at this point I will not be calling and will just move on.)
Hi Kenneth, I'm very sorry you did not have a positive experience with the site. Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-018675 when you message.
It doesnt recognize my password, have to keep changing it.
Also, I chose a care giver, wrote her a message, which will not send.
Hi Delores,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003667 with your message.
Erin was fabulous. I'm looking forward to a great relationship with her.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Why did they charge 60 dollars off the git go? How come you don't have email? How do I get ahold of the sitter?
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004599 with your message.
I wasn't able to log in last night. Encountered errors and was not able to get any help from your helpdesk or chat options
I have reached out to this member and did not receive a response
Please visit our Help Center at help.care.com or send us a message through Facebook Messenger.
Stop trying to upsell me and redirecting me from actually using your site. It is a pop up nightmare navigating this site on mobile.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Felt tricked. Not sure how anyone can use the basic membership. Then felt nickel-and-dimed for each add-on. Just not a great experience so far.
Hello Mariaelena, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002229 with your message.
You are offering 20% off premium membership - the banner is not clickable and there is no place to put the code in at checkout.
Hi Sam!
I'm sorry to hear you are having trouble with this! Please message me if you were not able to get the 20% off code to work! You may need to try clearing the history and cookies on your browser!
Seems like a great way to find a qualifued care giver that has been screened and can be trusted with our Family and home.
Hi John, We love hearing this! Thanks so much for sharing!
I just uploaded to premium for one month. The site is still asking me for more money to message care givers. Its very confusing.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006339 with your message.
Rejected two different working credit cards tried to instantly upsell twice and did a lot of spinning waiting for the upsell to come through.
The search feature could use some updating. Also, being able to search for cgs by the dates that they are available would be beneficial
Hi Annette,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002333 when you message.
Why do you people scam people into paying for a service that does nothing to deliver? You're making a killing while people are doing without jobs
Very easy to navigate. Should list prices up front. Was not able to list the flexibility I wanted to on page asking about days and hours.
Hello Sally, Thank you for the 4 star review. We'll be sure to share your feedback with our management team.
There are too many bugs on your website. I have an account and had to create an entire new account because i could not log in to the original one.
Hello Giovanna, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-007128 when you message.
care.com seems a good place for both in need and can provide. I wish it can give a short trial period for confidence before purchase service.
We appreciate your review. We'll be sure to share your feedback with our management team.
Trouble getting membership confirmed.
Trouble viewing profile of someone who is interested in our job
Hello Darlene, I'm sorry to hear you had trouble enrolling and viewing profiles. Please reach out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-002509 in your response along with a screen shot of the error message received.
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm sorry to hear your feedback on Care.com. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-018761 with your message.