Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I paid with accepted credit card and can't message anyone. It has error occured try later and I need help now. That is why I joined
I have tried to send messages to potential babysitters but keep getting "unexpected errors" occuring
Rip off site. Something is always a glitch even though I have been trying to leave peacefully. Keep trying to upgrade you. But upgrade means nothing
It's a bit confusing. It would be better to just say up front sign in to premium to schedule care and here is how it works: Pay us, pay them.
Hi Eileen, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Your information is not detailed enough about your employees. Are they under contact or independent?
Hi Mary!
Thank you for your feedback! All of the potential hires are all vetted through a Care Check which is a background check unique to our company! Care.com is a self-serve platform that allows families to post jobs and caregivers to apply. Because Care.com does not employ the caregivers who use our platform.
I think I was misled on how expensive this is just to message someone. The box I ticked said 12.99 or so monthly, but I was charged for a year?
Hi Tisha, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004927 when you message. You are shown before you purchase you are billed for the full length of your subscription up front.
It's annoying be lead to think you can do anything besides write an add for free, only to find out that's literally the only free feature.
Hi Hanna, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership.
I cannot reach any one directly about the account i created and am unable to login to because I made an error in my email address.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Confused at all the added things at added cost. I could run an ad or post on free social media - but thought I would try care.com
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006045 when you message.
I think your site is confusing to use. All of a sudden it sounds like it went from $38 monthly to $59. I don't understand that.
Hi Lisa, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include Reference Number REV-012465.
I'm having trouble updating a job description I posted. It gives me an error, but won't tell me what I've done wrong that it won't update.
Hello Amanda, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010187 with your message.
Navigating the website on chrome has not been working. I upgraded my account to message, but it still ask me to upgrade before I can message.
Hello Lee, Thank you for your feedback and membership. I am sorry you had trouble with the site. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002262 with your message.
I am busy searching for help with my mom. If I secure some help through here then I will be happy to do more opinion stating...
Hi Annemarie,
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
This is just a subscription service that offers no guarantee youll even find a match. Thank goodness I didnt pay the $36 minimum charge.
It's easy enough to set up. I'm a little worried about the nickling and diming that comes in after you start with you initial payment.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005817 when you message.
Said my job was rejected and wouldn't say why or let me repost. I had to create a new one when I purchased an account.
Hi Alissa!
I'm sorry to hear you are having trouble! If you are still experiencing this issue, please message me! I would be happy to assist you!
Charged me a lot of money to tell me nothing available in my area and no refund option available just cancel.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I have'nt spoken to any caregivers, so I do not know how to rate your website at this point in time.
You pay for the premium membership and then they ask you for more money to view background checks on their employees.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Don't like that it forces me to subscribe to a monthly fee for something that I will probably only use once.
Thank you for the feedback. We'd be happy to assist you with the downgrade of your membership, if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005349 with your message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Oscar!
Thank you for your feedback! Are you able to let me know if you are using a browser or an App? If a browser, it sounds like you need to clear the cookies and history. Please message me or visit our Help Center if you are still needing assistance.