Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I have been trying to upgrade my account so I can find a caregiver but the site keeps giving me error messages when I try to make the purchase.
I found the sign up misleading and when there was a problem with my application I got stuck with no guidance about what was wrong/incomplete
Hi Mark,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002130 when you message.
When I click on someone it keeps taking me to the same page, info regarding the care check. When I hit, "got it", nothing happens.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.
You're asking me for my feedback when I just had to pay $30 in order to reply to a message... so 1 star for that.
Hi Samantha, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Wish the pricing was transparent from the start and it's trying to sell one add-on after another. Makes you not want to use the platform.
Hi Sarjoo, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It's frustrating to not be able to filter out those that cannot except requests at this time. Need to improve the filter situation a lot.
I have reached out to this member for help, but have not heard back. If additional help is needed please go to https://help.care.com/
Very upset that as a caregiver who has been paying for a membership I had to create a new account to find my own care
Could not get password update last night and now I've entered my cc number and do not know if I've been upgraded for one month.
Hi Charlene,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002590 when you message.
I'm here trying to look for jobs! I can see the jobs but can't apply for it and there's no explanation on how to
Hi Andreia, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-011187 in your response
I don't have the bandwidth to work this hard to get started. That's why I need a caregiver, Not to be disagreeable, but simplify please!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004620 when you message.
So far, it's been very easy to set things up. I do object to the recurring charges every three months.We'll see after the the job
Hi Doree!
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
I have just starting using this service as a tool. I would like to try to use it before you bug me about rating YOU!
The company should be upfront with how many add on fees there are. This is ridiculous! It should all be included in the monthly fee
Hi Cindy, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Not being able to open a response email IN my email but instead have to access Care.com is an inconvenience and a waste of time.
Hi Chantal,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005674 when you message.
Did not expect to pay to look for work. Defeats the purpose. I'm poor. Trying to find work where I can make money!? Account Deleted.
We're sorry to hear you're disappointed, Kay. It is free to create an account and apply to jobs. However, we do require that at least one of the party be a paying member to exchange messages on the site. Which also means families with Premium membership are able to reply to your application even with your free account if they wish to.
So annoying, it's super slow or down a lot of times. I keep getting "error" when I send a message or try to schedule someone.
This is a useless website unless you pay. You should have more transparent advertising stating that there is no point in having a "free" membership
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
So far fairly straightforward, although I would like to know things like how far in advance of need I should start hunting for a caregiver.
Hi Frances, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004874 when you message.
They do not allow you to talk to anyone in Customer Service unless you have their Premium Account. There is no way to get support.
Hi Jennifer, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013109 when you message.
Seems there are a lot of additional charges to get the full benefit, not mentioned up front…
Happy to see a large pool of candidates.
Hi Kathy,
Thank you for your feedback. We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.