Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
The user experience is a bit dated and I cannot figure out how to book a caregiver. I am having to search for help documents.
It seems that it is designed to make money. Charges for access then for every other item needed, but it does provide some good tips.
I need to pay before I actually enjoy any benefits of the site. I'm not sure if I'm actually getting my money's worth, at all.
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014072 with your message.
The website and app has so many glitches, My account was suspended and I had to create a new account completely. Lost all my messages.
Hello, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site or app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-004177 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
There are no actual Nannie's available on this app. What a huge waste of money. I hate myself for buying a year of this hogwash.
I'm just getting used to it. Seems easy to use. I can't figure out how to coordinate a phone call with a prospective caregiver though.
Hello Laurie, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009720 with your message. Check out this article about messaging a Caregiver. https://help.care.com/families/s/article/how-families-can-message-a-caregiver-on-care-com?language=en_US
It seems my experience with Care.com was not unique. This company is a scam. They have an underhanded billing policy which tricks customers into auto-renewal without our knowledge. The Customer Service team will not respond proactively to legitimate complaints about inappropriate and illegal charges.
One scenario to defraud customers is thus: You will receive an email by default to your email box when a potential client responds to your posting. You may reply to emails from your own email box to the potential client without going to the site. After my one month premium subscription ended, I stopped using the site, thinking my month was up and that was it. Little did I know, auto-renewal kicked in. I was NOT NOTIFIED AT THE BEGINNING OF THE NEW MONTH OF THIS RENEWAL by Care.com in any way. When a nanny emailed me after the month asking if the position was still open, naturally I responded from my own email box. According to Care.com, this constituted use of their Premium features even though I did not use their site or knowingly use this Premium feature. This tactic was used to defraud me and others.
When I brought all of this to the attention of JoAnne at customer service at Care.com, she sent me back a fake Subscription agreement, which was purported to be mine, in which it was written that "All Subscriptions are automatically renewed unless cancelled". This was either a forged or outdated document since it said the charge was for $35. In fact, my subscription was for $39.
Care.com's billing process is set up to scam and defraud customers. I intend to bring this to the attention of the relevant authorities and I would hope others like me, who have been cheated out of their hard-earned money, will do the same.
Hi Boo P., All of our policies are clearly stated in our Terms of Use. Our Auto Renewal policy is also stated on the upgrade page right underneath the three subscription options, and at the bottom of the page just above the submit button. By sending any messages or accessing any members contact information through the site, you were utilizing the Premium Features of the site. We apologize if you were unclear on our policies, and do wish you the best in your search for a care giver.
Feeling nickled and dimed would prefer you were upfront. I dont care for this type of sales and marketing
Hello JP, We appreciate your review. We'll be sure to share your feedback with our management team.
App doesn't work on my Iphone... and I created a profile and THEN it told me I had to pay $40 month. 1 star - but it doesn't let you leave one star.
Hello Breanna, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-010088 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
It is robbery to make me pay $40/mo to be able to communicate with applicants. I need help for a one time issue and I WILL BE CANCELLING within the month, but $40 is robbery.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Only one person responded out of 8 people. Not even to say they're busy.
Thank you so much for your feedback; we really appreciate you sharing your experience with us. I'm sorry to hear that you didn't have a positive experience with the site We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-022161 when you message.
Terrible app. I'm premium client trying to reach out a caregiver and where is the button to send the message?
Hello Claudia, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-004133 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I joined with a special discount and you charged my cc 79.79. I think their was a mistake. Please advise.
Hi Robert, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006956 with your message.
I have subscribed for one months, then after three months find out that I am still paying. This is fraud.
Hi Roman! All of our subscriptions auto renew until set to cancel and this is clearly outlined at the time of purchase before selecting a subscription. At Care.com, we know that the process of finding the perfect caregiver is no easy task and we set out to make that experience as helpful and seamless as possible. We cannot know for certain which stage of the search/hiring process each customer is in, so we put the control in our member’s hands to inform us when they have fulfilled their caregiving needs. I will make sure to share you feedback with the right department.
Some of the terminology like having to select "upgrade now" to enroll (versus a more understandable "enroll now") was confusing.
Hi Jim,
Thank you for your feedback. I will be sure to pass this along to our product team.
It took me 1 hr to try to pay premium on website. Had to download app instead. Really bad experience.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001831 when you message.
I cant believe i fell for them! This company is a scam! They steal your money right before your eyes!
Don't like I have to it for one month service without even seeing if I want to hire / utilize caregiver!
We paid for a month because we needed a babysitter. They have been charging us since then. Sick of disputing!
So far so good. I had an error message after sending a message that was unclear, but otherwise no issues.
Hi Adrianne, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009127 when you message.
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dlisa, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003046 with your message.