Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Receiving "unexpected error, try again after some time" message when attempting to contact providers and unable to message through site.
Like a pickpocket, Care.com is designed to distract and grab. The auto renew its representatives repeatedly cite is in small font and grayscale below the enrollment button options. The fact that they refuse to refund may be legal according to their terms and conditions, but it is deceptive, underhanded, and, I think, strategic.
If the the company understood the importance of trust between consumer and business, they would refund services not needed and not used for the sake of preserving the goodwill necessary for a social contract to work. The only explanation for the boilerplate response to the same complaint over and over again is that they bank on that revenue--that is revenue brought in by unwitting consumers who are too embarrassed or too ashamed to admit they were duped. Nothing else explains the refusal to refund as well as the refusal to communicate clearly how the payment works and how it charges every month without notice.
My "subscription" went undetected for 19 months. How many overworked, exhausted mothers are too tired to notice the fine print on an overcluttered website? How many more are too ashamed to say anything once they discover the error? Care.com is a predatory business. I've already brought my concerns to the attention to Care.com and have received nothing but citations of their policies.
One wonders if there is grounds for a class action lawsuit. The agreement and terms are perfectly legal, which is why the kind and courteous Care.com representatives keep citing them. Their refusal to refund *combined with* their failure to make it the terms any clearer and easier to read on that mess of a website, however, suggests market strategy. They don't refund because they count on a certain amount of revenue from people too tired, too overworked, and too pressed for time to read the fine print. Which describes almost every working parent I know.
Your on line process is not the best. Keeps telling me expiration date not right. Not user friendly at all.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Had a lot of trouble trying to enter the credit card info, yesterday. Today the program was not a problem.
Hi Darrell, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006188 when you message.
You should point out at the beginning that you can only interact with applicants if you sign up for premium.
Hi Sarah, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-013031 when you message.
It is easy to use, but don't like all the auto payment without understanding how this is going to work.
Hi Eva,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003978 with your message.
It is impossible to figure out how to book a caretaker. There should be easy step somewhere to show you
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
So I have been on care.com as both a seeker and a provider. Both are set up to steal your money. No guarantee that background checks are real, truthful, or up to date. As a seeker I needed to pay every time I chose a candidate profile or background check. I could never hire a baby sitter because "my matches" were never available when I needed them or they were far from me. As a provider it felt like I was applying to tons of jobs with out getting one responce. I am a Vet Tech and have 4 kids. (I think I am great at caring for pets and kids. But that is another story) the emails I got from care.com were for families that where NOwhere near me- needing services I didn't offer. Sooooooooooooo Frustrating!
I have been on care for almost a year. And I havent been hired for any job. And now I am charged 60$. And can't get my money back. I too have called to cancel my account. I also payed to participate with a background check but the application process was constantly blotchy and I had to start over multiple times without ever finishing. LOST MONEY THERE TOO...
ABSOLUTELY NO CUSTOMER SERVICE
ABSOLUTELY NO PROVIDER SERVICE
ALL SHOW NO RETURN.
WEBSITE IS DECEPTIVE AS TO WHAT IS OFFERED.:(
I havent even been using the site because it is useless. For me at least. Please someone give me a true and good response from care.com because
We're truly sorry for your frustrations, Gloria. Please email us at careteam@care.com and one of our member care representative will be able to assist you. We hope to hear from you soon!
It is expensive, and there's a new upcharge for 3 or 4 pages. That comes off as bait and switch. Change it, please
Hello Diana, We appreciate your review. We'll be sure to share your feedback with our management team. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014339 when you message.
The sign up process was a little bit too much with all the add ons. To many differents pages, just group them all.
I have used Care to get nannying positions for myself as a childcare provider, and for hiring a Senior caregiver. Love this website!
It just takes too long to get the information that i need. I request a babysitter and i only have 10 people to select from? Thats a waste.
Hello Anwar, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-014396 in your response.
I came to search for a sitter and was told to upgrade in order to request without any explanation of what I was purchasing or how it works.
Hi Marcus, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I am trying to be a caregiver but I don't see how. This wants me to hire other people which I can if needed. When I need one.
Hi Lisa!
It sounds like you have enrolled in the wrong account type. Please reach out through Facebook PMs or through our Help Center chat with your full name, email and city/state listed on the account as well as the reference number REV-002684. I'd be happy to assist you!
You online agents need to learn to read before replying. I was asked same questions over and over. You need a phone number so that people can call
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist with any questions, if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009802 when you message.
All of the optional/additional add-ons and checks after confirming the annual membership is off-putting.
Hello Rebecca, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010715 with your message.
Do not join. They will charge you with out permission and refuse a refund it is a scam.
They do not have an actual customer service phone number.
So far I am pleasantly surprised to see that there are so many caregivers in my area. I'm hopeful I can find someone to fit my family's needs.
Hi Amanda, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Your site allows you to sign up for free but gives you nothing. I also had a 20% off promo code but was forced to take a 15%.
Hi Danalissa,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The web page doesn't give enough information about your services before you ask for money. I wasn't sure what I would be paying for and for how long.
Hi Joan, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/