Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I tried messaging Carecomm, a couple of times, but I didn't get any answers. I wish someone would reply, so I can move on with my membership.
Thanks
Think care.com is a reputable company? Think again! Please read and be forewarned.
The Story of S:
S is a former caregiver on #caredotcom. During a babysitting job she had concerns as to the baby's living conditions and physical condition. She was so concerned that she called the police to file a report. They encouraged her to file a CPS report. When the mother failed to give a definite return time and showed up 90 minutes late, S called the police again, fearing a possible case of abandonment. The mother showed up the same time as the police, and showed her outrage by complaining to care.com.
What did care.com do? They deleted S's account with no warning and without getting her side of the story and sent all of her potential clients a vague email insinuating that she had done something bad. A potential client told her that she could not hire her because of that email.
S tried to give her side of the story to care.com, but they refuse to reinstate her account. They obviously care more about money than a child's well being.
My story:
My complaints are much more minor but show the fullness of care.com's failure as a company. I subscribed to be an in home daycare. The rules for posting a picture are strict but I followed them. Several pictures were rejected with a vague form email before I finally asked for a specific reason why they were being rejected. Again I received a vague form letter. I still have no idea why I could not post certain pictures. I have had no business traffic in the couple weeks I've been subscribed, despite actively seeking out clients. I cancelled my subscription.
I ask that you boycott this deplorable company.
How can I erase my card from this website. I thought it was a great site and I came to notice that its an awful website. Please Helpp
I don't feel like it's very user friendly. I tried to hire someone for a specific time for one day, and it wouldn't let me edit the time.
I don't like, "For X Dollars" add this and that… To me, "Premium Membership" should include all add-ons… "Premium" connotes "Top of The Line". All the add-ons cheapen the "Premium Experience".
We appreciate your review. We'll be sure to share your feedback with our management team.
Did not realize actually have to pay to subscribe to respond to potential candidates... this could be made more up front at the beginning.
Hello, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005156 with your message.
Site continued to disappear
I had to. Start over repeatedly
Picked out several care Givers I would like to speak with. So where are
Hi Suzanne, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013763 with your message.
Easy to use, but I don't like having to sign up for a subscription, as I only need help on an as needed basis.
Hi Shelly, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I seem to be able to only send one message at a time. I need to find someone fast and this is not helping.
Hi Teresa, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011131 when you message.
I get redirected to buy more services. I just want to see who is available. Also problems with credit card. I hoping things improve.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
So far, it's too spread out and pushy, not enough info without having to obligate oneself to take something that is not too clear.
Hi Barbara, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
I found you by Google. I found perfect lady but now can't get back to her. Looking for Mary L. Thank you Miss Susan
Hi Susan, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004749 with your message.
I am paying money for a service I never paid for before and now I can't access messages from care providers? Hope I'm mistaken.
Hi Colleen, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005688 when you message.
I purchased the premium plan five minutes before finding out I had a benefit from my job. I am unable to get a refund
Hi Shenella, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006994 with your message.
I love the site and have used it to find jobs in the past. I think $40 is really expensive to help find a caregiver that I will already be paying.
Hi Courtney, We appreciate your review. We'll be sure to share your feedback with our management team.
I feel it is fraudulent practice to sign someone up and then you cannot see responses to your post unless you upgrade to premium.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I mistakenly clicked on mark as hired.
This caregiver was not available to me
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Site kept kicking me out. Would not let me log in because of bad parameters. Lots of technical issues, and I work in IT!
Hi Melette, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007904 when you message.
I have used care. Com several times before. I used to be able to sigh up again and see my past messages and caregivers. Why can I not do that now?
Hi Carol, I'm sorry you had trouble with your account. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our FB Messenger. Please include Reference Number REV-018749 with your message.
I have not completed my search for help with my sister, but my card was already charged. This is why I placed 1 star.
Hi Marina, We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012102 when you message.
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.