Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I cannot figure out what is happening after I agreed to pay for a membership and I can't get help that is actually helpful.
I don't use the computer often. I live by myself and able to do fine but need some assistance and need a call *******559
Hi Jim, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010381 when you message.
I have been a member 'care giver' for many years on care.com - until today! When I began my membership the site was relatively newer and I was pretty impressed. I even got a few jobs. But the company has since lost sight of it's orginial purpose of putting the care giver together with the care seeker; they have gotten VERY greedy. I always had the 'basic' membership. But I started to notice that I was no longer getting any replies to jobs I inquired about. I found out that 'basic' members can no longer "talk" with other 'basic' members. One of you has to have the paid (and very expensive!) premium membership. I am so disgusted with this company. I was going to try the paid membership for 1 month but you can only sign up with your credit card for a recurring monthly payment! So I decided to try giving them a call. As of this moment, I have been "on hold," listening to a recorded message about them having "high call volume," for 1hour and 8 min's! When I get through to them I will close my account and I will certainly be spreading the word about the greedy practices of this company. Ok, so after over 1 hour on hold, I did speak with a man with a very strong foreign, hard to understand, accent, from some remote call center. I gave him my complaints. He confirmed that indeed it used to be that 'basic' members could talk with other 'basic' members, but that the company updated their policies to reflect that at least one of you must have the 'premium' paid membership. No wonder I was never getting any responses! I knew my basic membership gave me limited access and I was fine with that, but to go further and limit all basic members from contacting each other is such BS!
Was fine until you tried to sell me ONE MILLION ADD ON SUBSCRIPTIONS after I just wanted to simply pay for one month. That add on process makes your website feel scammy.
Hi Kate, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I've done a few searches. The data looks good and the search function is nice. I've yet to contact anyone as I've just paid for the subscription.
Hello Sarah, Thank you for the 4 star review.
Today I was notified that a member/Sitter has been kicked off, and or had his membership taken away. Why you are- well let me tell you verbatim what Care.com emailed me today and I quote
"Dear Care.com Member,
We are writing to inform you that Ryan S's Care.com membership has been closed.
Under our Terms of Use, Care.com reserves the right, among other things and in its sole discretion, to remove a user's Care.com membership, for any reason or no reason, with or without notice. In addition, following a member's removal, Care.com reserves the right to notify other members who have corresponded with the removed member.
According to our records, you have previously communicated with or your profile was viewed by Ryan S, and that is why you are receiving this email. It is our policy not to disclose reasons for termination.
As indicated, Care.com may remove a member for any reason or no reason. Accordingly, our decision to remove a member does not constitute and should not be interpreted or used as information bearing on that person's character, general reputation, personal characteristics, or mode of living.
Thank you,
The Care.com Team "
So This after noon I find out as to why from the local news and here is the link: http://www.santacruzsentinel.com/general-news/*******/fbi-charges-santa-cruz-county-employee-with-possession-of-child-pornography
This 19 year old kid is in trouble for CHILD PORNOGRAPHY! Why aren't you telling people this Care.com??? As parents and people who use your site you need to should put your customers first. The parents you are trying to help find someone to entrust to watch their kids. We have the right to know why a sitter looses their membership if it is something this serious! You are a horrible company and I will be letting every single site and my city know what horrible people you truly are!
It seems like many caregivers are listed, but many are not available to work. So, I am not sure if it will be worth the subscription price.
Hi Sara, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010627 with your message.
OK so far, kinda worried about going forward. Need to contact a person by e mail to discuss then see the person in "person" to discuss details
If we have to upgrade to a paid account to access pretty much everything we need in order to hire someone then why present this as free?
Hi Emily,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I could not sign up for premium using several different browsers and there is no support I can contact for trying to sign up. It felt ridiculous!
Hi Robin, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010833 with your message.
Does not allow to submit more than one set of hours per day. Wanted to schedule more than just evenings. Had to put that in comment box.
Hi Lynda!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003104 when you message.
I assume everything is secure on this site but you have given me no indication it is or that you accept any responsibility if it is not.
Hi Brenda, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010765 with your message.
Trying to post a job and it will not let me due to something about a end time and I have no idea what it's talking about
Hi Melissa, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012407 when you message.
User interface needs improvement. You also charge for a subscription prior to ensuring I can book a sitter so there is a chance I paid for nothing.
Hi Rebecca, We appreciate your review. We'll be sure to share your feedback with our management team.
Why am I paying extra to have access to buy background checks? Is that a joke? I paid thinking that the background check would be already included..
Hello Priscila, Thank you for your feedback. For the safety of our members, all caregivers are required to have an initial Carecheck/background check run to join Care.com. We do offer options for more extensive background checks for a fee, depending on the needs of the member/family. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003271 with your message.
Very confusing. I am looking for a caregiver and not sure what this "subscription" covers... this is very vague
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
It was hard to reach, but the information is good. Don't like constant request to upgrade to extraneous features.
Hi Ms, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010527 with your message.
None of the applicants are filtered to my specs. Very disappointed. Would prefer a refund of my annual fee.
Hello Lisa, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-006903 when you message.
You offer no customer service and you charged me about $400 and I have no idea why and it did not say prior to that the purchase is no refundable
Hi Sharlyn, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-011165 in your response
Wry broad selection of nanny's/babysitters with various backgrounds to consider. Easy to review and communicate with them as well.
Hi Cheena, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carol, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003610 with your message.