Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
People should respond, at least say they are interested or not.
Your site focuses on selling so many other options its all about the money and not about the service
Hi Blanca, We appreciate your review. We'll be sure to share your feedback with our management team.
Having problems saving my job. Added it yesterday and it is gone today. Had to redo the job completely.
Hi Joan!
Thank you for sharing your feedback! I am so sorry to hear this! Please message me if you are still having this issue! I would be happy to assist you!
Didn't like not knowing up front that I'd need to subscribe to be able to contact prospective care givers.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. We wish you luck in your search for care.
Just unsure about connecting with caregivers on this forum and switching caregivers. I will see how this goes. Thanks.
Hi Veronica, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004798 with your message.
Tried to pay for a subscription and not able to complete transaction but not clear why it won't work
Paying 40 dollars a month just to message someone what a freaking racket. Cannot wait to cancel this subscription.
Hi Jessica, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Need search filter for days/times. Too much time wasted clicking on people that are not a match for days/times.
All the options for pricing should be up front. Not every time you click to add to the subscription.
We appreciate your review. We'll be sure to share your feedback with our management team.
Having "technical" difficulties immediately after I pay. I can't access services I just paid for. Not reassuring at all.
Hi Michelle, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007374 when you message.
This is my 1st time using this site. So far no one has responded to my inquire. This service should be free and you pay when you use the service.
It would be nice to be told about the fact that I have to purchase a subscription in order to post a job BEFORE completing all information on my post.
Not being able to respond to messages or applicants unless you "upgrade" is akin to a bait and switch.
Hi Shalanee, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Having only a statement from the caregiver and requiring extra for background checks makes the service a poor value.
Hi Jeff, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to review your account if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013678 when you message.
It's easy to navigate and search for caregivers. Unfortunately, it's a little expensive with few caregivers in my area.
I paid for annual membership & download the app then it will not let me log in on the app. Asks me to join…. Ugh. I need help not hassle
Pretty straightforward, provided value up front, and east to apply discount code. Easy to see the value in upgrading.
We're glad to have you here! Thanks for being a Care.com member!
I abhor the experience you've created. It feels sneaky and manipulative and I will try very hard to find an alternative ASAP.
Hi Jennifer, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010606 when you message.
I paid for a premium membership but I'm unable to send Messages to providers not sure how to contact someone! I need help
Hello Hannah, I am sorry you are having trouble messaging. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006635 with your message.
Very disappointed at how expensive it is for the first time using it. Would recommend having a cheaper discount for a first-time user.
Hello Michael, We appreciate your review. We'll be sure to share your feedback with our management team.
- Visit Website
- Austin, TX
- Edit business info
Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-022106 when you message.